Trusted Agent profile
★★★★★
1,363 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,363 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Showing 632 reviews on Google only. Show every review
5/5
GoogleBought my 1st home with RMS Morpeth. Very friendly and helpful from start to finish, entire process only took 30 days with RMS and the solicitors which RMS recommended. If your buying your 1st home or 2nd home. I would highly recommend going though RMS Morpeth! 5 Stars. Thank you very much! - Welcome box given with my keys which was a nice touch. Highly recommend. Thank you.
5/5
GoogleI have recently bought a house through Rook Matthews Sayer and the Morpeth branch were excellent with dealing with any queries that I had; always super friendly and always happy to help. The whole process was extremely smooth and I would highly recommend them to anyone who is looking to move properties.
Dear Connor, thank you so much for taking the time to leave this 5* review for RMS Morpeth. We really appreciate your kind words. We hope you're settling in to your new home well.
5/5
GoogleI went into branch after a bad break up, Ann and her colleague made me feel really comfortable very quickly. Ann never pushed me for a sale and has constantly been supportive of all my decisions and constantly answered all my questions with no issues. Ann has talked me through everything and is always really cheerful and helpful. Highly recommend!
Dear Georgina, we're so glad our team were able to help you during this tough time in your life and we're sorry that happened to you in the first place. We'd like to thank you for your recommendation and for giving RMS Morpeth five stars, it really means the world to us. Onwards and upwards Georgina!
5/5
GoogleGreat team to work with on the sale of my Dad’s home. Friendly but professional and gave regular updates. They also liaised with solicitors to ensure all was on track. I cannot fault any part of the process from valuation to completion.
Thank you Gillian for taking the time to leave this lovely five star review for RMS Morpeth, we really appreciate it!
5/5
Google5* service from beginning to end! We were kept updated with the purchase of the property on a regular basis. All the staff were friendly and helpful both in person and over the telephone. Nothing was too much trouble. Thank you RMS for all your help!
Thank you Julie for this lovely review of RMS Morpeth, we really appreciate it.
5/5
GoogleVery pleased with the service we received from the Morpeth branch of Rook Matthew Sayers. We had a buyer for our property in a matter of days. They kept us up to date with the progression of the sale. Staff friendly and professional at all times.
Dear Barbara, thank you so much for taking the time to leave this lovely 5* review for RMS Morpeth.
5/5
GoogleThe staff in Rook Matthews Morpeth were amazing from start to finish, Joanne, Anne, Sandra and everyone. I could have not asked for any more support and understanding from all of them. What an amazing team!! I’m so pleased I’ve chosen Rook Matthews Morpeth to sell my property. 5 amazing stars!
Dear Mae, thank you so much for taking the time to leave this lovely review for RMS Morpeth, we really appreciate it.
5/5
GoogleWe just bought our house from RMS. The service from the beginning until the end was excellent - Alexandra was amazing in guiding us through the process and updating us along the way. Buying a house was a stressful process and many questions were popping up so having easy access to Alexandra and Anne made a huge difference - they were always there to answer questions and offer support. We are really pleased with the service received and really liked the move in hamper and card we received from them - nice touch! :)
Dear Lina, thank you so much for your review and the 5*s for RMS Morpeth. Buying a house is indeed stressful which is why we keep you updated throughout the process and do everything we can to keep the ball rolling. We hope you are very happy in your new home.
5/5
GoogleThe Morpeth team did an outstanding job in handling the sale of our home. Supportive, knowledgable, and helpful through what was an extended sale process (due to buyer issues and market conditions), I always felt they had our back. Certainly far more professional than the other big-name agents I worked with in parallel. Huge thanks for the patience and tolerance with my daily phone calls and emails in the final days before exchange!
Dear Michael, we really pleased to receive your review. Thank you so much for your kind words towards RMS Morpeth and for giving them five stars, we really appreciate it.
2/5
GoogleRating only, no written review.
Hello Jeanie We're very disappointed to see this review and in turn we have checked with the branch and they are unable to locate you on their system. If your review was indeed meant for the Whitley Bay branch and you would like to discuss this further you can email us at marketing@rmsestateagents.co.uk and we will be able to assist with this.
5/5
GoogleRating only, no written review.
Dear Susan, thank you so much for leaving 5*s for RMS Whitley Bay.
5/5
GoogleRating only, no written review.
Thank you so much for leaving RMS Whitley Bay 5*'s
5/5
GoogleRating only, no written review.
Thanks Jamie, for giving RMS Whitley Bay 5*s!
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave RMS Whitley Bay 5*s Claire, we really appreciate it!
5/5
GoogleRating only, no written review.
Hi David, thank you so much for giving RMS Whitley Bay a five star rating, we really appreciate it.
5/5
GoogleRating only, no written review.
Thank you for the five stars for RMS Whitley Bay Martin, we really appreciate it!
5/5
GoogleFirst class service with all requests dealt with promptly
Thanks Dave for the kind words and five shiny stars for RMS Whitley Bay!
5/5
GoogleExcellent, friendly, prompt and efficient service from Alison, Jan and the team. Would definitely recommend!
Hi Steven, Thank you so much for this 5 star review! We're very grateful to see you would recommend our service to others, this means a lot to us.
5/5
GoogleHi Would just like to say a big thank you to everyone at the Whitley Bay branch for all the help with the purchase of our new property. Cheers all.
Thank you David for giving RMS Whitley Bay 5 shiny stars! We really appreciate you taking the time to leave this review.
5/5
GoogleGreat service super communications and extremely helpful team. Went out of their way to move things forward and complete as promised!
Thank you for the five stars for RMS Whitley Bay Christine, we really appreciate it!
5/5
GoogleRecently sold through Rook Matthews Whitley Bay. Would highly recommend if buying or selling. Very knowledgeable and friendly staff. Informed at all points
Hi Brenda, thank you for leaving the team 5 shiny stars, it's very kind of you. We really appreciate the future recommendations!
5/5
GoogleWe would like to thank you for your warm and wonderful support over the last 12 months, very much appreciated, difficult process but we were fully supported and guided throughout by Jan Rix , Thank you Kindest Regards Deryk & Gary
Dear Deryk, thank you so much for your lovely five star review for RMS Whitley Bay. It's fantastic to hear that you felt supported throughout and thank you for highlighting Jan for this. We greatly appreciate you taking the time to leave this review.
5/5
GoogleSuper friendly staff who kept us fully informed when we were purchasing our bungalow. A pleasure to deal with.
Dear Christine, thank you so much for taking the time to leave this review for RMS Whitley Bay, we really appreciate it.
5/5
GoogleStaff were always extremely friendly and helpful. When things didn’t always go to plan they managed to keep us calm and talk through options. Would highly recommend.
Dear Colleen, thank you so much for taking the time to leave this 5* review for RMS Whitley Bay. We're thrilled to know you would recommend RMS.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 743 reviews rated 4.8 out of 5, followed by Morpeth with 737.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
