Trusted Agent profile
★★★★★
1,363 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,363 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Showing 632 reviews on Google only. Show every review
5/5
GoogleThe Forest Hall branch were really good through my whole sale, especially my mortgage Alistair Bowman. Without him and the estate agents pushing the solicitors I am dubious if the sale would have ever complete! First house and I had zero clue, so I just followed all his knowledgeable advise.
Dear Sophie, thank you for the kind words for our team as well as our mortgage advisor Alistair. We really appreciate you taking the time to leave them five stars.
5/5
GoogleBought our house through RMS in morpeth, friendly staff, house sale was very smooth with no issues
Thank you for leaving RMS Morpeth a five star review Tom, we really appreciate it!
4/5
GoogleThe staff were very accessible and helpful and kept us informed throughout. They found a buyer for our property after previous difficulties, and saw the sale through to a successful conclusion. The only slight disappointment was the price achieved, slightly lower than expected, but in a difficult market.
Dear Lynne, thank you for taking the time to leave this review for RMS Morpeth, we really appreciate it!
5/5
GoogleThank you to the team in the Morpeth office for their professional service and help in selling the house. I was kept up to date and well informed throughout the sale. I thoroughly recommend them if you are looking for an estate agent.
Dear Sue, thank you so much for taking the time to leave this lovely review for RMS Morpeth and for your recommendation, we really appreciate it!
5/5
GoogleHelpful and professional staff at Morpeth branch, responsive and kept us informed throughout. This sale was straightforward but we felt RMS were on the ball throughout and dealt with any issues quickly and effectively
Dear Ian, thank you so much for taking the time to leave this 5 star review for RMS Morpeth, we really appreciate it!
5/5
GoogleRMS Morpeth found a buyer quickly for my property, and followed through keeping me informed throughout the process. It seemed a long time, but in fact was just under 3 months, which in the current climate was excellent. I wouldn’t hesitate to recommend them.
Thank you so much for the kind recommendation of our branch in Morpeth! We really appreciate you taking the time to leave this review.
5/5
GoogleA huge thank you to all the team at RMS in Morpeth. From the first meeting with Ann through to completion of the sale of my mother's house, my sisters and I were kept fully informed. The service provided was professional throughout and sensitive to the fact that this was a probate sale. I would have no hesitation in recommending them.
Dear Andy, thank you so much for taking the time to leave this lovely review for RMS Morpeth! We really appreciate your recommendation.
5/5
GoogleI would highly recommend using Alistair and the team for being a first time buyer. They helped with everything, and went above and beyond. Couldn't say anything but the best!
Thank you Emma for a great review for RMS Ashington as well as our mortgage advisor Alistair.
5/5
GoogleYet again a fantastic service from Alistair at RMS mortgage advice. He was able to get us the best deal to suit our needs in this financially unstable time. We would definitely recommend him and use his services in the future.
Thanks Liam for a great review for our mortgage advisor Alistair in our Ashington branch.
5/5
GoogleMortgage advisor service is absolutely fantastic, Alistair is an expert with a wealth of expertise, and for the last 7 years has been able to set us up with three exclusive mortgage deals for his customers. All of which have been more competitive rates than I could find independently. Would highly recommend to anyone.
Thank you Shaun, for a great review for our mortgage advisor Alistair in our Ashington branch.
5/5
GoogleThank you to RMS Morpeth for all the help during the purchase of my new home, all the staff especially Michael, were always so nice, always happy to help and give any advice. We would recommend them to anyone!
Dear Lauren, thank you so much for taking the time to leave this wonderful five star review for our lovely estate agents in Morpeth. We really appreciate your recommendation of RMS Morpeth!
5/5
GoogleRMS Morpeth were just amazing . From the moment I met with the team in their office I was impressed by how professional and friendly the whole team were. They answered my many questions patiently and kept me regulalrly updated with progeress along the way. Highly recommend this branch. Thank you
Thank you so much Lynda for your wonderful review for Rook Matthews Sayer Morpeth. We really appreciate you taking the time to leave such kind words.
5/5
GoogleHad a really good experience with all the staff when selling my mothers house & am now selling my own house through them too! They consulted and kept me informed throughout the process & were very helpful from start to finish.
Dear Catherine, thank you so much for such a lovely review for RMS Morpeth! We really appreciate you coming back to us.
5/5
GoogleAlistair was amazing professional and very efficient i would highly recommend
Thank you Angela, for giving our mortgage advisor Alistair at RMS Ashington a great review.
5/5
GoogleAlistair Bowman has made mine and my partners experience of buying our first home incredibly simple by explaining everything in extensive detail and supporting us each step of the way. Nothing was too much hassle for Alistair, I would recommend anyone looking for a helpful and genuine mortgage advisor to speak with Alistair. 5 out of 5 star service!
Dear Sophie, thank you so much for taking the time to leave this five star review for Alistair our Mortgage Advisor in RMS Ashington, we really appreciate it.
5/5
GoogleThe team at RMS in Morpeth were helpful, professional and supportive thoughout the sale process during a tricky time in the housing market. Communication was regular, timely and clear. Fees were reasonable. We were very happy with their service.
Thank you so much Tim, for this great review of RMS Morpeth. We really appreciate it and we shall pass your kind words onto the team.
5/5
GoogleHuge thanks to Morpeth Rook Mathew Sayers estate agents for their professional service in the recent sale of my property. The whole team at Morpeth worked tirelessly during the process and could not have provided a more friendly, efficient and complete service.A lovely team of people to deal deal with, I couldn’t recommend them highly enough and wouldn’t hesitate to use them again in the future.
Thank you so much for this lovely review Tony! We really appreciate you taking the time to leave five stars for RMS Morpeth. Thank you for choosing RMS to sell your home.
5/5
GoogleHaving dealt with RMS Morpeth lettings department for a number of years I had no hesitation in approaching them to market my property for sale. Once again, I have been thoroughly impressed by the friendly, professional service received from the whole team at RMS Morpeth. From the initial contact, valuation visit and arranging viewings, the team have been knowledgeable, efficient and have kept me updated regularly. The property sold quickly and the team have been excellent throughout the process, regular updates & dealing with Solicitors on my behalf. Great work by all involved, I would not hesitate using them again in the future and can whole heartedly recommend them to anyone wishing to buy, sell or let a property.
Thank you Martin for this lovely review of RMS Morpeth, we really appreciate the time you've taken to leave such kind words.
5/5
GoogleGreat buying experience from the team in Amble. Nothing was too much for them. Even when the buying process hit choppy waters they were there to provide first class support in pushing the purchase transaction to a successful conclusion. Our sincere thanks for their help and support!
Dear Paul, thank you so much for taking the time to leave this wonderful review for RMS Amble, we really appreciate it.
5/5
GoogleThe team at RMS Amble were excellent when it came to selling our home. The initial call was handled superbly and from the valuation day to the completion day, they excelled. Selling a property can be hazardous journey yet it was handled in a friendly, professional manner at all times. All of the ‘business’ attributes count in a business, but they also apply the ‘human’ touch in building the relationship you need to all work as a team. We thank them all as it’s unfair to single anyone out. Thanks to the lovely team at Amble…Mr & Mrs Fiddes
Dear Tony, thank you so much for taking the time to leave this lovely review for RMS Amble, we really appreciate it. Thanks for choosing RMS to sell your home and we hope to be of service again in the future if you should ever need us.
5/5
GoogleThe service I've received from Amble branch of RMS around the sale of my property has been first class in every respect. The team have been extremely helpful, professional and friendly. Their communication has been excellent and I've felt well informed and assured throughout the sales process. Highly recommended!
We really appreciate your recommendation of RMS Amble. Thank you so much for leaving us 5*s!
3/5
GoogleRating only, no written review.
Dear Margaret, thank you for taking the time to leave us a review. If you don't mind could you pop us an email to let us know how we could have achieved 5*'s? marketing@rmsestateagents.co.uk
5/5
GoogleFriendly and professional staff who always go above and beyond
Thank you for the five stars Robert, we really appreciate you taking the time to leave this review.
5/5
GoogleGreat advice and honest service - would use again!
Dear Phil, thank you so much for the 5*'s. It's great to know you would use us again!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 743 reviews rated 4.8 out of 5, followed by Morpeth with 737.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
