Trusted Agent profile
★★★★★
1,363 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,363 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Showing 632 reviews on Google only. Show every review
5/5
GoogleFantastic team to sell and buy with. First time buying in the area very helpful and friendly Many thanks for all your help
Thank you Grace for the great review of RMS Amble, we really appreciate you taking the time to leave this. Good luck in your new home.
5/5
GoogleAll the staff at RMS Amble very extremely helpful especially Hannah and Tracey. Very responsive and great communication Would highly recommend.
Thank you so much for the 5 stars for RMS Amble, we really appreciate it!
5/5
GoogleGreat Estate Agent in Amble. Hayley & the team did a super job from start to finish, always keeping me informed as the purchase progressed.
Thanks Richard for this wonderful five star review for RMS Amble, we really appreciate it.
5/5
GoogleFantastic service from start to finish, The girls in the office were quick to respond to any queries i had . A big thank you to Tracey for all of the professional but friendly communications which were exchanged . I would highly recommend
Dear Kieran, thank you for the five star recommendation of RMS Amble and for your kind words, we really appreciate it.
5/5
GoogleBuying and selling a property is certainly a stressful time. Staff at the Amble office located a suitable property and were very supportive throughout the entire process. The end result is a very contented purchaser in an ideal property which will satisfy future needs.
Dear Bill, thank you so much for taking the time to leave this review and your 5*s for RMS Amble. We're pleased they were able to ease some of the stress.
5/5
GoogleSuperb team at Amble. All girls helpful,understanding and cheerful. Got our house on market within 24hrs. And sold within 4 working days. We’ll done team.
Dear Nicholas, thank you so much for taking the time to leave this lovely five star review for RMS Amble, we really appreciate it!
5/5
GoogleExcellent service from all the girls at Amble Rook Matthews branch, mostly dealt with Tracy and Hayley, who were friendly, professional and helpful with the sale of our house, answering our many questions and keeping us informed throughout. Would definitely recommend this friendly branch 100%
Dear Julie, thank you for your kind words and 5* review for RMS Amble.
5/5
GoogleThe Amble team were a pleasure to work with, very prompt and efficient whilst friendly and courteous. I spoke to many members of the team and they were all extremely helpful.
Dear Deborah, thank you so much for taking the time to leave this lovely five star review for RMS Amble.
5/5
GoogleI cannot eloquently enough describe how helpful and supportive the whole team in Amble have been during the protracted time of my purchasing my new home. I quickly realised that if I wanted to find out what I needed to do next to get things moving I went to the team in Amble.
Dear Liela, we can't thank you enough for leaving this wonderful review for our team in RMS Amble. We're glad they were able to guide you through the process smoothly. We'd like to wish you good luck in your new home!
5/5
GoogleRook Matthews Sayer Amble are a fantastic estate agent. Unfortunately due to ill health my parents had to sell their Cottage in Druridge Bay Northumberland. Rook Matthews Sayer Amble sold my parents property within days of putting it on the market at full asking price. All the staff at Rook Matthews Sayer Amble are very friendly and helpful people. Lorraine took some fantastic photographs of my parents Cottage. I would highly recommend Rook Matthews Sayer Amble if you are considering selling your property.
Dear Ian, thank you for this lovely review for RMS Amble, we really appreciate your kind words and recommendation.
5/5
GoogleWe bought our second home through RMS and sold our first using them and the service we received was nothing short of exceptional. Always on hand to help us with any questions, requests and constantly reassured us through the stressful parts of buying and selling. I can’t speak highly enough of the ladies in the Amble office, especially Hannah and Tracey. We were able to find and secure our family home thanks to them.
Dear Laura, thank you so much for taking the time to leave RMS Amble 5*s and your kind words. We hope you're settling into your new home nicely.
5/5
GoogleOutstanding service from the RMS team at Amble. Great communication, accessible, efficient and kept us informed of all developments, throughout our property purchase. The vendor and RMS team also enabled additional viewings of the house, which helped. Nothing was too much trouble, positive attitudes all round! Overall an excellent service, we would recommended the friendly Amble RMS team. Thank you
Dear Karen, thank you for kind five star review and the lovely words for RMS Amble. We really appreciate you taking the time to leave this review.
5/5
GoogleTracey and the team were professional , friendly helpful and very patient. They supported both us and the sellers and unlike dealing with other Estate Agents they were extremely proactive which was very positive. We are happy to recommend Tracey and the team at Rook Matthews Amble
Thanks Dereck for your recommendation and for taking the time to leave this five star review for RMS Amble, specifically Tracey!
5/5
GoogleRating only, no written review.
Thank you Sarah for the five stars for RMS Morpeth.
5/5
GoogleCompetitive fees, prompt response and follow up to queries. Anne Brodie and her team provided everything we could have asked for. From the excellent photos and marketing of the property, dealing with buyers and follow up, they were first class in all respects.
Dear Tracey, thank you so much for taking the time to leave such a fantastic review for Ann and the rest of our team in RMS Morpeth, we really appreciate it!
5/5
GoogleWe purchased a property through RMS and I'd highly recommend them. They kept us updated frequently and were contactable when needed. The team at Morpeth are very friendly. We're hoping we won't need them but we would use them in the future if we did!
Dear Gill, thank you for such a great review of RMS Morpeth, we really appreciate it!
5/5
GoogleRating only, no written review.
Thank you Dorothy for giving 5 stars to RMS Whitley Bay.
5/5
GoogleWhat a fantastic Agency .... from the valuation to the sale this company dealt with all the obstacles that selling property brings in a smooth and professional manor . Great job .. would definitely use them again
Thank you so much Greig, for taking the time to leave this lovely review for RMS Whitley Bay! It's definitely given us that Friday feeling.
5/5
GoogleAs buyers, we found Rook Matthews Sayer, Whitley Bay to be friendly and helpful, and proactive in keeping all parties in the loop. In fact, throughout the process, we had more frequent and meaningful communication with RMS than with our solicitor ( thank you Suzanne, and all the team!). Would recommend them without hesitation.
Thank you so much Gill for the kind words towards RMS Whitley Bay. We know how hard it can be to get updates from solicitors, this is why we have dedicated sales progressors to help take some of that stress or uncertainty away. We shall pass on your lovely review to our team, we're sure Suzanne especially will be delighted to receive this.
5/5
GoogleMy wife and I decided to sell our house in early 2022. We met with several Estate Agents but decided to use RMS in Whitley Bay after meeting Alison and being assured of the service they would provide to us. I can say now she did not overstate the level of service they would provide or the competent way they would advertise and handle all enquires for our house. We found a buyer after one week on the market, we actually had 6 offers in during the first weekend's viewing and nearly 20 actual viewings. Alison and the girls, especially Jan kept us fully informed of progress. Unfortunately our potential buyer dropped out due to personal reasons when we were quite a way down the process. I think the RMS staff were almost as upset as we were. The stress of the fall through of the sale badly affected my wife and I so we took our house of the market. We decided to try again early this year, although the market was radically different to the one in 2022. We had no hesitation in putting it up again with Alison and the team About 5 weeks ago we completed the sale of our house. Alison, Jan and everyone else kept us fully informed of progress once again and worked with us to ensure, as best they could, nothing went wrong this time. The team in RMS Whitley Bay are second to none. The customer service is first class and I cannot recommend them enough. Thank you Alison, Jan and everyone at the branch.
Wow, this wonderful review John! Thank you for choosing to come back to RMS Whitley Bay and for the recommendation. We really appreciate you taking the time to write such kind words towards Alison, Jan and the rest of the team in our branch.
5/5
GoogleThe team at RMS in Whitley Bay were excellent in handling our sale. They gave great advice throughout the process. Our property was promoted extensively and enthusiastically, and we were very happy with the price we achieved. We were always kept updated with progress. Selling was a smooth and stress-free experience, and all of the staff were a pleasure to deal with. Thanks very much from Kathryn and Mark
Thank you so much for this fantastic review, we really appreciate you taking the time to recommend our team in RMS Whitley Bay.
5/5
GoogleI have used RMS a number of times and will continue to do so. Sadly, on this occasion, my sale fell through after many frustrating weeks, however, staff were wonderful throughout. I would recommend this company. Always happy to do business with them.
Dear Pauline, we really appreciate your kind words and also taking the time to leave RMS West Denton 5*s. Although this sale fell through, we will look forward to working with you again in the future.
5/5
GoogleI highly recommend Rook Matthews Sayers West Denton office for your house sale. It’s a personal place to deal with. My sale was dealt with very professionally. The staff were friendly, helpful and courteous at all times and helped me through the process, which took some of the inevitable pressure off me. The pictures that were taken made the house look very attractive and I’m sure helped generate interest. Edits to the sales information were done with the minimum of fuss, which was really helpful. The staff got it! If I had to leave a message, this was always returned promptly at all times, which is what you need. Full marks.
Thank you for taking the time to leave this wonderful five star review for RMS West Denton, Steve. We really appreciate it!
5/5
GoogleRating only, no written review.
Dear Kitson, thank you so much for giving RMS Alnwick your 5*s!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 743 reviews rated 4.8 out of 5, followed by Morpeth with 737.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
