5/5
GoogleKevin and Marie could not have been any more helpful through the whole process. Definitely the best estate agents in Jesmond.
Agent replied · 15 June 2024
Thanks Graham for the 5 stars for RMS Jesmond!
Trusted Agent profile
Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more
★★★★★
1,363 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,363 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
- Rook Matthews Sayer Whitley Bay84 Park View, NE26 2TH743 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Morpeth17 Newgate Street, NE61 1AW737 reviews · 111 on Google (4.8)45 in the last 90 days
- Rook Matthews Sayer Ashington2 Laburnum Terrace, NE63 0XX719 reviews · 91 on Google (4.6)45 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)120 Roman Way, West Denton, NE5 5AD704 reviews · 66 on Google (4.5)47 in the last 90 days
- Rook Matthews Sayer Bedlington82 Front Street West, NE22 5UA690 reviews · 105 on Google (4.7)54 in the last 90 days
- Rook Matthews Sayer Amble56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ683 reviews · 55 on Google (4.5)44 in the last 90 days
- Rook Matthews Sayer Hexham46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ674 reviews · 32 on Google (4.8)49 in the last 90 days
- Rook Matthews Sayer Alnwick5 Market Street, NE66 1SS649 reviews · 78 on Google (4.7)48 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)51 St. Georges Terrace, Jesmond, NE2 2SX642 reviews · 39 on Google (4.4)44 in the last 90 days
Reviews on Google
Showing 632 reviews on Google only. Show every review
Google5/5
GoogleUndoubtedly the best agents in Jesmond. I have used Rook Matthews for well over a decade for lettings, sales and purchases and Kevin, Marie and the team are hands down the best in the biz. Very professional, friendly, easy to deal with, diligent and trustworthy they get the job done every time. Highly recommended.
Agent replied · 15 June 2024
Thank you so much for this wonderful review Mark. We really appreciate you taking the time to leave your kind comments for RMS Jesmond.
5/5
GoogleFantastic service, profession and efficient. I would highly recommend.
Agent replied · 15 June 2024
Dear Lacey, thank you so much for recommending RMS Jesmond and giving them five gold stars, we really appreciate it!
1/5
GoogleRating only, no written review.
Agent replied · 9 November 2024
Dear Andrew, we would appreciate it if you could let us know of your experience with our branch and what has caused such a low rating. This is very unusual for our Amble branch as they often receive such high praise from their customers. We can't find you on our system to get in touch with you, so if you do have time, please email us on info@rmsestateagents.co.uk we always strive to provide 5 star service and can only do that by taking on board all feedback.
5/5
GoogleMany thanks to all the team at RMS Amble for their help and support during the sale of my father-in-law's house. The process took a lot longer than we expected, for various reasons, and the team helped us through them. They have been very professional and friendly throughout. We would definately reccomend the team at Amble.
Agent replied · 9 November 2024
Thank you so much David for taking the time to leave this lovely review for our team in RMS Amble. We really appreciate your family choosing us to sell your father-in-law's house and for your kind recommendation.
5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thanks for the five stars Sam, we really appreciate it!
1/5
GoogleThey still are overpricing houses!! Boom days are over dears!
Agent replied · 25 August 2024
Dear Kay, please be assured that all of our properties are valued by very experienced members of staff, who know the areas they are valuing very well and have been doing so for a number of years. They use data provided by Rightmove, as well as their local expertise when offering clients a market appraisal and we can assure you these are realistic prices as we save every bit of evidence we collect to back this up. Independent Research shows our Alnwick branch are the ’”number one” agent in their area for property sales and we can guarantee this would not be the case if our properties were overvalued, as people would simply not want to buy them. If you would like to discuss this further you can contact us at info@rmsestateagents.co.uk if not, we wish you good luck in your property search.
5/5
GoogleRMS Alnwick did a great job of selling our house and we would highly recommend them.
Agent replied · 25 August 2024
Dear Nigel, we're thrilled to read that you would recommend us. Thank you very much for instructing RMS Alnwick to sell your property.
5/5
GoogleFriendly and knowledgeable team, helped us with any queries and kept us informed every step of the way , purchasing our first home . Thank you again!
Agent replied · 25 August 2024
Thank you for the kind words Valentina, we really appreciate you taking the time to leave a review for Rook Matthews Sayer Alnwick.
5/5
GoogleGood Afternoon, All from the RMS Alnwick are helpful & professional. Wishing them all the best for the future especially Maureen.
Agent replied · 25 August 2024
Thank you so much for taking the time to leave this 5 star review for RMS Alnwick.
5/5
GoogleFantastic service and experience with rook mathews and sayer. Michael and Christopher could not have been more helpful, we were always kept up to date with any developments whilst in the process of selling our property. Highly recommend this company.
Agent replied · 25 August 2024
Dear Louise, thank you for taking the time to leave this review. We believe this was meant for our commercial department and we shall pass on your kind words to them.
5/5
GoogleWe recently purchased a property through RMS in Alnwick. We were purchasing at a distance (from Solihull), so communication was important to us. Everyone we dealt with at RMS was friendly and they responded to queries very quickly. They were a pleasure to deal with.
Agent replied · 25 August 2024
Dear Kathy, congratulations on your purchase. We're so grateful for the time you've taken to leave this review, thank you very much.
5/5
GoogleI had great pleasure in dealing with Bruce from RMS. He responded quickly and was really helpful. Thanks
Agent replied · 15 June 2024
Dear Harli, thank you so much for such a lovely five star review for RMS West Denton, specifically Bruce.
5/5
GoogleRMS handled my mam’s purchase and Ellie Murray was absolutely brilliant from start to finish, especially when dealing with a very stressed buyer.
Agent replied · 15 June 2024
Dear Daniel, thank you so much for this 5* review for RMS West Denton, we really appreciate it!
5/5
GoogleRMS West Denton branch handled the sale of my property professionally and without issue from start to finish. As I now live away from the area, they did the viewings and the valuation given by them was as expected. I have no hesitation to recommend them as an agent for property sale.
Agent replied · 15 June 2024
This is great to read on a Monday morning! Thank you for taking the time to leave this fantastic review for Rook Matthews Sayer West Denton.
5/5
GoogleThe team at RMS West Denton were amazing. Thank you to Ellie and her excellent customer support.
Agent replied · 15 June 2024
Dear Grant, thank you so much for taking the time to leave this 5 star review for RMS West Denton, specifically Ellie, we really appreciate it!
5/5
GoogleRMS West Denton. The staff at west Denton branch were fantastic. They were so helpful and responded to any questions very quickly. The sale of our home was made easy due to the warmth and professionalism of Bruce. Claire and Ellie. Thanks so much. Gail and Brendan Nelson
Agent replied · 15 June 2024
Dear Gail, thank you for the fantastic 5 star review for RMS West Denton, we really appreciate it!
5/5
GoogleGreat hard working team xx
Agent replied · 25 October 2024
Dear Sandra, thank you for giving RMS Hexham 5 stars!
5/5
GoogleThank you to Kate and all the staff at RMS, they have been very knowledgeable, helpful and efficient throughout the process of selling my aunt's house in Acomb.
Agent replied · 25 October 2024
Dear Susan, thank you so much for taking the time to leave this wonderful review for RMS Hexham and also for choosing RMS to sell your Aunt's house.
5/5
GoogleSearching for a new home is never easy, particularly in an area mostly new to me and with so many different Estate Agents in the area. Sue has been a ray of sunshine, helpful and informative, and not just showing me the houses I had identified but actively looking for others that would suit me. As my search continues and I wait for a buyer for my house, I look foward to seeing Sue and others in the team on future visits to the area. Thank you.
Agent replied · 25 October 2024
Thanks for the lovely five star review for RMS Hexham Sally, we really appreciate your kind words.
5/5
GoogleGreat! Always very helpful and kept us in the loop. Thank you
Agent replied · 15 June 2024
Thank you for taking the time to leave this 5 star review for RMS Morpeth, we really appreciate it!
5/5
GoogleMichael Storey - brilliant communication, worked around times we were free, great honest advice. Will 100% use Michael again in the future.
Agent replied · 15 June 2024
Dear Gary, thank you so much for leaving Michael our Mortgage Advisor in RMS Morpeth this great 5 star review. We really appreciate it!
5/5
GoogleThe ladies at RMS were always happy to help and nothing was too much trouble for them. Always kept us in the loop about everything that was happening and when, more so than our solicitor. Thank you ladies.
Agent replied · 15 June 2024
Dear Judith, thank you so much for leaving this lovely 5 star review for our team of Estate Agents in RMS Morpeth, we really appreciate it!
5/5
GoogleThe whole team at Rook Matthews Sayer have been great from the start. They have supported us through the purchase and sale of our properties, always contactable with prompt responses and willing to chase up issues when raised. Highly recommended
Agent replied · 15 June 2024
Dear Andrew, thank you for leaving such kind words for RMS Morpeth. We really appreciate the time you've taken to leave us a review and for recommending our team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Rook Matthews Sayer is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 2025
2025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2024
2023 7 Gold across five branches The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2023
2022 6 Gold across four branches The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Regional Estate Agent, North EastMorpeth
- Local Gold (5)The British Property Awards 2022
2021 4 Gold across three branches The British Property Awards 2021 winners
- GoldThe British Property Awards 2021: Regional Estate Agent, North EastMorpeth
- Local Gold (3)The British Property Awards 2021
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Questions about Rook Matthews Sayer
Which Rook Matthews Sayer office has the most reviews?
Whitley Bay has the most, with 743 reviews rated 4.8 out of 5, followed by Morpeth with 737.
Where are the Rook Matthews Sayer offices?
The nine Rook Matthews Sayer offices, by town:
- Alnwick: 5 Market Street, Alnwick, NE66 1SS
- Amble: 56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ
- Ashington: 2 Laburnum Terrace, Ashington, NE63 0XX
- Bedlington: 82 Front Street West, Bedlington, NE22 5UA
- Hexham: 46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
- Morpeth: 17 Newgate Street, Morpeth, NE61 1AW
- Newcastle Upon Tyne (120 Roman Way): 120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
- Newcastle Upon Tyne (51 St. Georges Terrace): 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
- Whitley Bay: 84 Park View, Whitley Bay, NE26 2TH
Has Rook Matthews Sayer won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
