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Robinsons estate agents in Chester Le Street, Dunstable and Reigate

4.7

★★★★★ Excellent

2,200 reviews across 3 offices and 4 platforms

www.robinsons-estates.co.uk

Robinsons has three offices, in Chester Le Street, Dunstable and Reigate. Together they have 2,200 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.4 / 5

294

Reviews on Google

All 3 offices

Facebook logo

4.7 / 5

13

Reviews on Facebook

All 3 offices

Trustpilot logo

1,773

Reviews on Trustpilot

All 3 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Robinsons's three offices, most reviewed first. Each has its own page.

Latest reviews from every Robinsons office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

PROFESSIONAL SERVICE

PROFESSIONAL SERVICE Dennis.RExcellent professional all round service from all the staff at Robinsons Estate Agents in Stockton On Tees.From the initial valuation from Kevin and the subsequent sale of the property, the process was carried out to the upmost efficiency by all the staff.Everyone was friendly and very helpful whether by phone, email or text.A special mention to the two Claire’s and also Lyndsey, especially for her liaisons between the two conveyancing solicitors, keeping the seller and buyer fully informed of the progression of the whole process.I would recommend Robinsons of Stockton unreservedly for their professionalism.Dennis.R

Mr · 3 November 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review the team at Stockton will be delighted to read this

5/5

Trustpilot

Great Service

Robinson's were great from start to finish, from the initial valuation of our property right through to completion and moving. Sam was very friendly, polite and helpful, which persuaded us to go with Robinson's for our sale.All of the staff were extremely helpful in arranging viewings of our property, and also keeping us updated when potentially suitable properties came onto the market, and arranged viewings for us.The property we decided to (and eventually did) buy was for sale through Robinson's, and the communication between all buyers and sellers was excellent, and staff always responded to any queries very quickly and efficiently.As a completion date got closer, it became evident that the various solicitors employed by the people within the chain were not communicating with each other as accurately and expeditiously as they could have, which could have caused the whole chain to collapse (as the seller at the end of the chain needed to sell within a specific time frame). Julie from Robinson's was magnificent in ensuring that all of the solicitors were aware of the needs of individual buyers and sellers, and the time constraints involved, and she encouraged accurate and efficient communication between them, and both our sale and purchase got over the line. Thank you, Julie.We love our new house and have no plans of moving again any time soon, but I would have no hesitation of reccommending Robinson's to anyone wanting to move house.

Stephen · 3 November 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review

5/5

Trustpilot

Highly recommended

Robinsons have been extremely helpful with our recent flat purchase. We had problems with solicitors communicating and the staff at Robinsons, especially Julie stepped in to resolve a lot of the problems.We would definately recommend them.

Alyson · 3 November 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review

5/5

Trustpilot

Great service

I recently bought my first house through Robinsons Darlington office, I had no experience in the process and found the staff to be incredibly helpful, especially Joy who responded to my queries and provided much needed updates.

Sam · 2 November 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review

5/5

Trustpilot

Had a great experience from start to…

Had a great experience from start to finish. Firstly, I had excellent advice from Michelle during the selling process. Then, Joy looked after everything until completion. Both were superb - I've used a number of agents in Darlington and this was by far the best experience. Thank you!

Neil · 1 November 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review for our Darlington team

5/5

Trustpilot

I can well recommend Robinsons Estate…

I can well recommend Robinsons Estate Agent Durham City. They sold my property quickly the staff were professional, courteous and communication was first class. Thanks again and especially to Mr Keith Mason Senior Branch manager 😊

Guest · 1 November 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Thank you for your review, Keith will be over the moon with your kind words

5/5

Trustpilot

Excellent !! Robinsons Sedgefield

Excellent service !! All the staff were brilliant, friendly, and uplifting to talk to. We we're kept well informed throughout the process of the purchase and sale of our property. Very knowledgeable and helpful of all aspects. Thankyou so much Pamela x

Pamela · 29 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PamelaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Robinsons estate agents at Sedgefield…

Robinsons estate agents at Sedgefield are simply the best. Ryan Sharon Jade very professional, & friendly felt like I had known them for years. Would recomend them every time. Thankyou for all your support & help. Xx

Anne · 26 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi AnneThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon WrightDirector.

5/5

Trustpilot

Fantastic service from a great team!

Rating only, no written review.

Rebecca · 26 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi RebeccaThank you so much for your review and 5 stars. It is much appreciated. Regards Simon Wright Director.

5/5

Google

I have finished my tenancy at the flat in dunstable and sign off has been surprisingly easy thanks to Michael at Robinsons. I recommend robinsons all the way. Thanks again.

Barry · 26 October 2021 · Robinsons Dunstable

Agent replied

Thanks Barry, we do try and make moving an easy process and glad we got it right again...

5/5

Google

My experience with Robinson’s has been (to simply put it) a walk in the park. I approached Michael to see if there were any properties that were fitting what I wanted, but there wasn’t any available. He then advised me that there was a property that was coming up thag could fit my budget and size and that I could be first to view it. I had never rented before, so this was important for me to get this right. The house was clean, tidy and I felt at home in no time. At times that I wasn’t able to get through to Michael on the phone, Jordan, Mark or Piyush were able to take my details and pass them onto Michael, who were professional. Even whilst I was an active tenant I was treated no different to if I’d be looking to rent a £2000 a month house or a £500 a month house so no money problems there. Overall, I would recommend Robinson’s and save your time and money as you will be looked after. If anyone asks, Michael Mackentire sent you😄

Michael · 26 October 2021 · Robinsons Dunstable

Agent replied

Very much appreciate all those stars Mike, they are tricky to receive so always a joyous occasion when the "Google Bell" rings...

5/5

Google

I’d like to give a special thanks to Mark at Robinson’s for his help in selling my property in such a small amount of time. Whilst viewings were being taken; I was alerted in plenty of time when they were taking place so that I knew when to not be at the property; and when they were completed; the house was exactly how I left it and no dirty foot prints anywhere which is what some estate agents find difficult! Thanks again Mark!

Anna · 26 October 2021 · Robinsons Dunstable

Agent replied

Great review Anna, I'm not allowed to walk in at home with my shoes on so why would I when at a client house, mind you I have seen a few of my competitors not wearing socks! Lets hope we get a successful completion in the next few weeks.

5/5

Google

I just want to say a huge thanks to Michael and the staff at Robinsons, for their help and hard work in finding my ideal property to rent under such short notice. I appreciate every call back and email that was replied to (as I know I was very keen with sending many emails and phone calls). Cannot fault a thing! Once again, thank you all!

Louise · 26 October 2021 · Robinsons Dunstable

Agent replied

Thank you Louise, communication is vital these days, its not that difficult considering the options of commutation methods we have today. Glad we could help and that you were happy...

5/5

Google

I’d like to start off this review by saying THANK YOU to Robinsons. I have been in touch with 4 estate agents before contacting Robinson’s estate agents, all to which were unhelpful and did not take me seriously due to my position, age and budget. After making an online enquiry on a property that I liked, I received a phone call from Jordan a few days following this, to discuss my property criteria (if the property I liked at the time was taken) , budget, financial decision and location. As I am a first time buyer, I wasn’t sure on what the process was and what was expected of me. Jordan took time out of his day to walk me through the process, and made sure that I was happy with every offer and property choice that was made. My experience with Robinson’s has been excellent and I want to make sure they are noticed for this (unlike the other estate agents I had to unfortunately deal with). Jordan and team, thank you. Kind regards, Gordon G Blackner

Gordon · 26 October 2021 · Robinsons Dunstable

Agent replied

Many thanks Gordon, appreciate not every estate agent are the same and can be like walking through a minefield... glad we got it right, hopefully you'll be in very soon...

5/5

Google

Despite seeing the unfair minority of poor reviews that I’ve seen, I feel that it is only right for me to give my experience of Robinsons Estate Agents across. I have been on the lookout for my next property on the rental market for well over 2 years, and have continued to use Robinsons and stay in contact with Michael for any properties that meet my criteria. Although they are busy for a small organisation, Michael never fails to touch base with me, respond to calls and update me with any properties that could be a good match for me and my family. Although I haven’t found my next house YET, I cannot fault Robinsons for their continued support and persistence in trying to complete this difficult challenge of finding a rental property for myself (baring in mind how fussy I am!). Cheers guys, we will get there soon!

David · 26 October 2021 · Robinsons Dunstable

Agent replied

Thanks David, as we have said before, too many people are far to quick to complain these days but not necessarily right when they have had a god experience, appreciate the tine you took for your review.

5/5

Google

Hello. My name is Denise McCullough and I have been an active landlord with multiple properties that have been managed by Robinson’s. For the full duration of using Robinsons, I can easily say that I have full confidence that my priorities and tenants are being looked after. I was first a little skeptical to having Robinson’s manage my properties as they are a small firm, but I can confirm that they have managed them better than any of the other high end estate agents that I have used in the past. Jordan and Mark have been outstanding, and although they are extremely busy, I know that my phone call, email or general query will be sorted as soon as they can, which I appreciate as they are a small firm with many tenants & landlords to attend to (knowing that I’m not the only one with many questions for them to answer!). I recommend Robinson’s to all landlords or tenants in the local area.

Denise · 26 October 2021 · Robinsons Dunstable

Agent replied

Thank you Denise and I REALLY APPRECIATE your review, I'm pleased your happy with an ongoing service and management of your properties especially over the past 18 months but we managed it... Always good to hear we have an edge on our competitors too!

5/5

Trustpilot

Brilliant service from all at Robinson Durham

Brilliant service from all at Robinson's estate agents Durham, friendly and efficient team. Would like to give a special thank you to Ann Finnigan and Keith Mason.Tricia and Allan

Patricia · 25 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi PatriciaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Highly recommend

Robinsons are our landlords this year. They have been brilliant - good value house, very quick to reply and cater for our needs. Would highly recommend.

Toby · 25 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi TobyThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.

5/5

Trustpilot

Great Service

I recently purchased a house through Robinsons and received a great service throughout. Joy kept me informed at every stage of the process, answered any questions I had, dealt promptly and patiently with any issues and liaised with the vendors. Thank you!

Recent · 24 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Recent customer.Thank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.

4/5

Trustpilot

Very good value and quality of service!

Rating only, no written review.

Behzad · 21 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi BehzadThank you so much for your review and 4 stars. It is much appreciated. Regards. Simon Wright. Director.

5/5

Trustpilot

Hassle and Stress free…

Robinsons made the experience of having to sell our sister's home simple, hassle free with low cost. I would recommend them for any situation, as this was not only a difficult and extremely sad time having lost our Sister, but we had also not had any experience in selling a home. They guided us through it with ease and stress free. Thank you

Karen · 20 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi KarenThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.

5/5

Trustpilot

Always a good service.

I have used Robinsons twice now, first as a buyer and now when selling my property.The experience was pleasant both times. The team are really nice people and very happy to help at all times.The valuation for my property was realistic, with an offer made in the region of the valuation within a very short timescale.I would have no hesitation in using Robinsons again for either buying or selling.

David · 19 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi DavidThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

From Sale to Letting

I have just completed a house purchase with the Stockton Branch. The staff as always have been great, dealing with any queries immediately. A special mention to Claire A and Lindsey in sales. I'm now looking to let the property and will use Robinson's as my agent again. Claire in the lettings department is so good and professional. I wouldn't use anyone else.

Mrs · 19 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi Mrs Taylor,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.

5/5

Trustpilot

Very professional service..would…

Very professional service..would recommend and use again.

Reuben · 18 October 2021 · Robinsons Chester Le Street

Agent replied · 16 June 2024

Hi ReubenThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon WrightDirector.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Robinsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinsons is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Robinsons

Which Robinsons office has the most reviews?

Chester Le Street has the most, with 1,812 reviews rated 4.8 out of 5, followed by Dunstable with 384.

Where are the Robinsons offices?

The three Robinsons offices, by town:

What do sellers say about Robinsons?

27 reviews from sellers, rated 4.9 out of 5 on average. For example, AJ wrote: "Having bought and sold from Robinsons in our past transaction 8 years ago, we were keen to give them the opportunity to value our property for sale on this ..."

What do buyers say about Robinsons?

16 reviews from buyers, rated 4.8 out of 5 on average. For example, Julie wrote: "I am a first time buyer and obviously was not exactly knowledgable about buying a property. I was shown a few properties by Michael who never rushed me in my ..."

What do landlords say about Robinsons?

36 reviews from landlords, rated 4.9 out of 5 on average. For example, Neil wrote: "We used Robinson's to manage our letting property. Unlike most estate agents I have come across, you can have a decent conversation with them, and have ..."

What do tenants say about Robinsons?

19 reviews from tenants, rated 4.7 out of 5 on average. For example, David wrote: "I dealt with Michael at Robinsons who assisted me when renting a new place. Michael went above and beyond in answering all of my questions and making sure that ..."

Has Robinsons won any awards?

Yes. In The Trusted Agent 2026 awards, Dunstable won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2019.

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