Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleTerrible communication. -Thank you for your response I will email you now, as I don’t know how you would aim to identify me without my full name or any other details.
Good Afternoon, Thank you for taking the time to leave a review. … More
5/5
GoogleFantastic team, helped us with our sale and purchase. They are always happy to assist and are very professional. If you are looking for an estate agent, look no further. Big thank you to Lily and team. Highly recommended!
Thank you so much for the lovely words, it really does mean a lot to us! Helping you both through your sale and purchase was an absolute pleasure, and … More
5/5
GoogleOutstanding service from Lily and the Team at RMJ Gravesend. Great communication from start to finish and they sold our property very promptly. Would highly recommend them.
4/5
GoogleWe had a really good experience buying our home with Robinson & Jackson’s. Andy was particularly helpful, very efficient and friendly. Would definitely recommend!!
5/5
GoogleGreat experience with Jack in particular but also a shout out to Mia and Georgia. Our house was sold before even going on the market and Jack offered to negotiate on the house we are buying. Although a little more pricey than other agents, we have so far had a great experience and would not hesitate recommending.
5/5
GoogleI’ve recently been looking to purchase my first home and have been really pleased with the service from everyone in RMJ. Anyone that has answered the phone as been polite and willing to help. I’ve not yet found a property but when I do, I hope it’s through this company as I genuinely feel like they want to help!
5/5
GoogleRating only, no written review.
5/5
GoogleI highly recommend RMJ. Such a professional and personable service. Great estate agents! made the sale of my house seem easy.
5/5
GoogleI would like to thank you Michaela for her service. She is helpful, friendly and efficient to help me to settle the rental matter about my house and my tenants. As a first time landlord. I really appreciate her help and assistance to me. Po Shun Lam
5/5
GoogleI first spoke over the phone, with Tilly to arrange my viewing of a property in a Lenham. She was right away a bright young person in the phone. And importantly for me (pushing 70) she didn’t speak so quickly that I could understand what …
Thank you for the review, Michael! We’re so glad Tilly could help you feel at ease during your viewing. Best of luck with your property search!
5/5
GoogleFriendly and quick service, thank you very much for your help :)
You are very welcome! Thank you so much for the lovely feedback and the smiley face. … More
5/5
GoogleExcellent service in selling my property . Took over from another local agent and had the property sold in record time.
Thank you so much for sharing this brilliant success story! There is nothing we love more than stepping in, turning things around, and getting a property sold in record time especially after you've had a frustrating start elsewhere. … More
5/5
GoogleHad a good experience using Robinson Michael & Jackson in Sittingbourne for the sale of my property. Lacey did a great job preparing the sale & Micha was a great support during the sale. It went much quicker than expected & no hiccups or issues. Thank you team!
Thank you so much for this fantastic review! We are absolutely thrilled to hear that the sale of your property went even quicker than expected and with zero hiccups that is always the dream scenario! … More
5/5
GoogleLast minute viewing friendly young lady great service
Thank you so much for this wonderful feedback! We know that the perfect property can pop up at any moment, so we always do our absolute best to accommodate those last-minute viewings with a smile. … More
5/5
GoogleGreat estate agents, Lacey especially was very informative and helpful when viewing properties. I will be suggesting to my friends and family.
Thank you so much for this amazing review! Word of mouth is the absolute highest compliment we can receive, so knowing you will be recommending us to your friends and family truly means the world to the whole team. … More
5/5
GoogleJosie is super lovely and ever so helpful
Josie is going to be absolutely thrilled when she reads this! Thank you so much for the lovely feedback. Being helpful and kind is exactly what she does best, and it's wonderful to know she made such a great impression on you. … More
5/5
GoogleExcellent service from Josie. Smooth, stress-free experience from start to finish.
Thank you so much for the wonderful review! A smooth, stress-free experience from start to finish is exactly what we aim for, and Josie will be absolutely thrilled to hear that she delivered just that for you. … More
5/5
GoogleI’m really pleased with the service I received from Lee and the wider team. Lee was excellent at liaising with the lettings team at RMJ as my tenants came to the end of their tenancy, which made the transition into the sales market smooth …
Hi Emily, Thank you for taking the time to write a review about your recent experience with us. … More
5/5
GoogleReally appreciate Kitija arranging a recent viewing for us. She was professional, enthusiastic and especially good at communicating, following up over the phone and email and booking a valuation for us as well. …
Hi Anna, Thank you for taking the time to write a review about your recent experience with us. … More
5/5
GoogleCharley has been fantastic and has been pivotal in progressing our house purchase. She has been responsive, knowledgable and gone the extra mile where possible. We have really appreciated her help from start to finish. We have also had a …
Hi Graham, Thank you for taking the time to write a review about your recent experience with us. … More
5/5
GoogleRating only, no written review.
Hi Hannah, Thank you for taking the time to write a review about your recent experience with us. … More
5/5
GoogleI cannot compliment Kitija’s service enough! I’ve recently taken the leap and decided to start looking into getting my first home. I mentioned how nervous I was on the phone and she instantly comforted me and explained the whole process in …
Hi Emily, Thank you for taking the time to write a review about your recent experience with us. … More
5/5
GoogleBrilliant service, great communication. I spoke with Stuart (Lettings Manager), he was very helpful and gave a lot of time and thought in resolving my issues. Happy I chose them to complete the sale of my house. Highly recommended.
Hi Ruby, Thank you so much for your wonderful review! We’re delighted to hear that Stuart and the team were able to provide helpful guidance and support throughout your sale. It’s great to know you felt well looked after, and we really appreciate your recommendation. Wishing you all the best in your next chapter! Best regards, The Robinson Jackson, Lee Team
5/5
GoogleRuby was very pleasant to deal with and have connected me the properties that match my style / lifestyle!
Thank you for your kind feedback. We’re really pleased to hear you had such a positive experience with Ruby. She’ll be delighted to know she helped connect you with properties that suited your style and lifestyle. Thank you for choosing Robinson Jackson, we really appreciate your support 😊
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
