Robertson Homes estate agents in Dunbar, Bilston, Billingham and 1 more

★★★★★ 3/5

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Robertson Build. Story so far

Really pleased initially with the purchase of our home at Colinhill Grange in Strathaven. However fast approaching a year since we moved and none of the snagging has even been started. Customer services and the site manager havent responded to several emails enquiring about progress. We had leaks under both sinks which have resulted in damaged kitchen carcasses, a garage door that doesn't shut properly, bathroom flooring that was fitted incorrectly and landscaping at one side of the house which has never been completed and still is full of rubble and scaffold boards from the build. Be really nice if someone was to respond to my enquiries and actually give us an idea of when work will start or be completed.

Graeme · 17 September 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Absolutely awful builders

Absolutely awful builders. I bought my house through the urban union site in Edinburgh. Everything on my snagging list took 2/3 years to have fixed and now one of the ‘fixes’ they have done has collapsed so now I have a window in the kitchen which can’t be used (fire hazard) they refuse to fix it as they are blaming the contractors. Awful customer service and no accountability because if they can blame the contractors then they will.

C · 12 September 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Trust pilot have warned me against…

Trust pilot have warned me against putting negative reviews but I will keep on doing it if it stops another family having to go through this nightmare of having a property not fit for purpose. They have trust pilot in their pocket!!!! Ban incoming no doubt!! Stay away from this house builder!!

Luke · 10 September 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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NO DEPOSIT REFUNDED!!!

Still waiting for my reservation deposit and bi-fold refund!! It's been 2 weeks now and I have still not received my money - you have my bank details and you still have my bi-folds deposit - please refund both ASAP

Kristin · 27 August 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Robertson homes (Allans Furniture)

This is not a review of Robertson Homes per say but I feel that have to warn people of my experience with a company that they recommend to potential customers so that it may save them any issues in the future. If you do purchase a Robertsons Home, as I have done, and they recommend Allans Furniture to floor your home please,please stay away from them and find your own flooring company, for my reasons please read my review on Allans Furniture on Trustpilot, they are a company that has done nothing but given me grief and lied to me from day 1, as i have said before Robertson Homes are aware of my issues but I believe they are still recommending them to customers so please be warned, now having to go through having to employ another flooring company at my cost to complete and having to take Allans to small claims court, grief I don't need......

Mohammed · 24 August 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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ABSOLUTELY DISGRACEFUL

ABSOLUTELY DISGRACEFUL - STAY AWAY FROM THIS COMPANY!!! It’s not often that I feel compelled to write such a review but I am absolutely appalled by the attitude, arrogance and greed of this house builder.About six weeks ago we reserved a plot on the Wynyard development in the North East (in good faith) for a ‘bespoke’ Steward Garden Room. We originally looked at these last year but were put off by the price, the plots, the closeness of the neighbours and the size of the gardens so we decided to wait until they released what was their ‘bespoke’ plot at the end of the development which would have a much bigger plot.Although a price for the property was agreed, they were very reluctant to provide us with a final price for extras. A price of around £46K was quoted originally and I was told it would only be a bit extra for the additional extras in the annex. I then received a phone call a few days later asking to pay £400 for a 10% deposit for bi-folds because they had to be ordered extra which I found strange?! What? a multi-million pound turnover business could not afford the cash flow of £400? Again, I felt very pressured and at no point was I told this money was non-refundable.I phoned and emailed for nearly 3 weeks asking for a final figure for extras with no reply (whilst I was proceeding with the purchase legally) and then I finally received a partially finalized quote and it was still missing many items, which by this time had jumped to nearly £90K with many items still unpriced that we’d requested. I was then asked to come to the office the next day and finalize my extras list?! Again more pressure.DON’T BE RIPPED OFF - £300 for a Hive unit that costs £85 to buy online. Appliances which cost a few hundred pounds, I was being quoted £1.1K. Fireplaces that cost £2700 online with installation, I was being charged £4300, Carpets and flooring - I was being charged nearly £25K! Which we got priced elsewhere for nearly 50% less - I was amazed at the greed and started to have second thoughts about purchasing the property because I just don’t like being ripped off, even the sales person agreed and said it was Head Office’s decision, not his.Not only was the house costing an extra £300K for an extra 1,000 square feet, so far I was being quoted (so far) an extra £90K for putting in extras that we could have got elsewhere for a fraction of the cost.Then there was the garden shape - the showpiece ‘bespoke’ house of the development. Every other garden on the development [although small and overlooked for the value of the properties] was pretty much square. This garden was Zig Zag shaped. Although we knew this from the beginning, we thought that we must be able to get their planning team to shape it in some way so that the garden had at least straight, angled lines instead of a ‘church’ like shape with a spire at the end of the garden - extremely unusual.After spending quite a bit of time and legal money on the purchase of the property - we decided to pull out of the purchase - we just didn't feel the house or property was value for money at all.Happy to lose the £250 reservation deposit (instead of losing £100,000’s on an overvalued plot and property) Robertson’s are refusing to return my additional £400 for bi-folds which they are saying is ‘illegally’ non-refundable. In my opinion - APPALLING customer service from a company that says and I quote ‘we’re fully committed to your complete satisfaction’.I’d certainly never look at purchasing a property from this company again and I would STRONGLY advise anyone else from doing so. It's no wonder that this development has only sold around 50% of the (35+) properties in 18 months. CHECK the small print for getting house purchasers to pay for indemnity insurance too, rather than wait for searches! READ all of the other reviews everywhere - I’m not the only one.

Kristin · 24 August 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Robertson Homes - Calderwood

We would not hesitant in recommending Robertson Homes from the experience we have had so far.We spent many months looking at various developments and builders, and by far, Robertson were the most accommodating in terms of visiting showhomes, answering our initial questions and the reservation process. We had our hearts set on a specific plot, and Kim kept us updated thorough-out the release and coming to market. Whenever we visit site, or call or email, Kim is more than happy to chat through our options. There is a great deal of choice, and I am slightly indecisive (!) but Kim and Greg have been completely patient and happy to answer all questions (even my slightly daft ones).Even with Covid we feel we've been kept up date with progress, and have a realistic idea of what to expect in the coming months! We can't wait to be in our new home!

Suzi · 22 August 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Dargarvel "Perfect" in every way so far..

Hi, Having read most of the posts i thought i would share my experience so far with Robertson homes at Dargarvel village.Firstly, the buying process and assistance has been first class, really. Great advice, timely responses and open dialogue held for any clarifications required. Reassuring from the start, credit to Linda (sales executive) for her help so far. Secondly, choices and upgrades which are plentiful, I find Robertson will try to accommodate as much as possible and as stated above, have given reasonable responses with explanations as to why certain requests have not been possible, perfectly acceptable to me. Linda has been extremely helpful and patient during this entire process.Summary of Experience so far - Genuine 10/10.Improvement opportunities- Honestly don't have any suggestions that would make things simpler for me at this stage. Robertson homes...Linda at Dargarvel is a credit to you ….. quietly confident the builders and finishing team will be as well. update soon!

Stevie · 22 August 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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DO NOT DEAL WITH THIS MOB

My partner and I decided to buy our forever home with this company because the house would be ready May/June 21. This was delayed until August/September. Cutting it fine for the baby arriving but manageable. THEN they delayed it again until November meaning the baby would be in our 2nd floor tiny flat, but no matter, it'll only be a few weeks. At least we'll be in for Christmas. They ASSURED us time and time again that they got all the directors (who won't speak to us common scum) together in a meeting and there would be no further delays and we WOULD be getting the house in November.Low and behold, today we find out that, despite the fact they've told us every step of the way that "we can't give you an exact date" they're giving us the keys on December 23rd 🤬😡 I wonder how they expect me to move house with a newborn baby TWO DAYS BEFORE CHRISTMAS. How can I rent a van if the place will be shut when I need to return it? How can we get carpets delivered and fitted in that time? How can anything happen until at least the second week in January?! So now our wee boys first Christmas will be spent in our flat instead of our supposedly lovely new house. AND if they delay again, then we lose our First Home Fund from the Government, who have said we can't get a time extension, and then we lose the house completely because we can't afford to make up the difference. So now we sit with our balls in a vice like grip by Robertson Homes just hoping that there's no further delays that put us back to square one and having to considerably downsize our house. To top it all off, and I quote, "You'll have to speak to your solicitor and financial advisor but we will not be giving any compensation of any kind." MARK MY WORDS. DO NOT EVER DEAL WITH THIS SHOWER OF S COMPANY.

David · 15 August 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Do not sucked in be the 5 star ratings…

Do not get sucked in by the 5 star ratings Robertsons are a disgrace of a company they will take your money and run!!!!

Luke · 12 August 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Unrivalled Experience

During the process of buying our house, Linda and the team at Dargavel Village have been superb. With an unrivalled level of personability coupled with a full and comprehensive understanding of their product, the Dargavel Team have truly embellished the positives of buying a new home and we cannot wait to move in later on in the year!

Mr · 4 August 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Finding our new home has been amazing…

Finding our new home has been amazing with Robertsons. George has been so helpful, keeping us informed about everything and explaining what we needed to know. Each step has been easy for due to how easy Robertsons make it. The quality of everything we have seen so far has been outstanding.

Jo · 1 August 2021 · Robertson Homes Dunbar

★★★★★ 5/5

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Robertson home progress review…

We are due to move into our Robertson home (Southfield Grange) in a few months. We cannot recommend Robertson highly enough; we looked into many other homes prior to purchasing our current one, and the service we have received from Robertson throughout our journey is head and shoulders above the rest. From our very first enquiry, Gillian has always been open, friendly, honest and approachable. She continually keeps us informed and is always very thorough. A fully deserved 5 star rating from us!

Amit · 31 July 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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2 years in had to get a survey done as…

2 years in had to get a survey done as the state of the property is a joke, customer services the worst on the planet, email box full for 2 years. Avoid this builder at all costs anyone who claims they are 5 star is an employee most likely.

Luke · 28 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Glenburn Manor

We have now been in our beautiful new home for 9 weeks and are thoroughly delighted with the standard and quality of the finish provided by Robertson Homes. From start to finish, Fraser, the sales executive was informative, professional and extremely helpful, making the entire buying process as stress free as moving house can possibly be.Since moving in, the site manager Dean has been very attentive, carrying out inspections and arranging any little repairs that need to be carried out.Overall we are absolutely over the moon with our Robertson Home at Glenburn Manor and would not hesitate to recommend the company.

Kathleen · 27 July 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Unbelievably poor build quality and…

Unbelievably poor build quality and finish for a so called professional firm. 2 years down the line still waiting for work to be completed as the house crumbles around us!! This will trigger the usual generic contact us reply but guess what I have been trying for 2 years to contact you if you have money do not buy a property from this cowboy builder it will ruin your health and your life!! Once they take your money they move on the customer service is an absolute joke!!

Luke · 25 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Five stars

In the process of buying a Robertson home just now and couldn’t rate the customer service highly enough. Our salesman (George) is both professional and friendly meaning I have complete confidence in him as well as really trusting his opinion when it comes to choices. I’ve also met the Assistant Site Manager (Andy) who spent a lot of time going through the technical elements of the house with us- no question too small or stupid, he answered them all and was very willing to give us his time.As some of the negative reviews here relate to post entry service, I will provide a further rating when we move in, but for now I have nothing negative to say at all and do genuinely rate the service as 5 star.

Rebecca · 12 July 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Love our home, hate Robertson Homes

We love our new home but we can't decided which is worse, Robertson Homes buidling division or there customers services department. We have been in our home for 2 1/2 years now and are STILL trying to resolve issues from when we first moved in. The property clearly wasn't snagged by any member of Robertsons staff as the list of issues was endless. So far we have had trades of all varieties in our home for a total of 14 weeks (2 new bathrooms suites, full house redecorated, all new external doors etc) for a list of works that aren't snagging but fundamental building issues and just general negligence. They can build a house quicker than it's taken them to fix mine!! There customer service is absolutely non existent. Starts off fantastic when they want your money but once you've paid up, good luck!! Never answer call, never reply to emails, trades don't show up when you eventually get them booked. Just a shockingly poor service from a supposed 'luxury builder'

Alan · 9 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Southfield Grange - Newton Mearns

We had been looking for a new home for a while, and had visited all of the different developers’ showhomes in the Maidenhill area. Robertson Homes stood out from the rest with their modern styling, large windows, garden rooms and build quality. We were therefore delighted to reserve a house in the Southfield Grange development.We have been looked after amazingly by Gillian the sales executive and are very happy with all the help and support she has given us. She has kept us up to date with weekly emails on the progress of the development and is always happy to answer any questions. They have a fantastic array of choices for the finishing touches to the house, and we have been impressed with the kitchen suppliers Ashley Ann who have been extremely helpful throughout. Gillian has offered us as many ‘choices’ appointments as we have required to make sure we are happy with our decisions.Overall, our experience has been exactly as we would have hoped for so far and we are very excited to move in!

Mr · 7 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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5 Star Builder

We have been looking to purchase a new property in West Lothian and have spoken to both the Calderwood and Glendevon Grange developments. Both of the developments have lots of other builders around them but we really feel Robertson Homes offer something special when compared to the others. Your homes really stand out and your sales teams are exactly the same. Both Kimberly and George exceeded our expectations. They went over all of the particulars in meticulous detail and advised us of the reservation process. They spent a lot of time with us and are part of the reason we want to purchase our new home from Robertson. They were both charming and really friendly and we loved the fact both of them had a dog treat and dog bowl for our puppy. We will definitely be purchasing a Robertson home, we love the Leonardo Garden Room, we just need to decide on the development.

Paul · 6 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Dargavel Village

Absolutely wonderful service from Linda at Dargavel Village. Nothing is a problem and can’t do enough for us. Whole experience so far has been fantastic. Can’t wait to move into my new home.

Paul · 6 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Robertson Homes-Scotland

My family and I are looking to move to the southfield grange development in the near future. I must say the customer service I have received so far by Gillian is impeccable and she has definitely been very informative, kind and most of all helpful with all our queries. I could not stress enough how much her courteous nature has helped us further our progression with future purchase. I will be glad to deal with a pleasant team and ever so excited to move into our new home. Sofia and Family

Soph · 6 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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SouthField Grange - Great Service

We've recently purchased/reserved a plot at the Southfield Grange development and we couldn't be happier with the service that we've received from Gillian from the Sales Team. From the outset, Gillian talked us through the development, the various plots, release process & timelines. She has been readily available whenever we've had a query (or two) and has helped put our minds at ease across a number of aspects. We are really looking forward to this continuing as the build progresses & the regular touch points have been very welcome. All in all, it's helped reassure us that this was very much the right decision of home.

Steven · 5 July 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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I love Robertson homes

I love Robertson homes, Gillian was my agent and working with her has made my buying a smooth and fun experience. She truly cares about what you need and she went above and beyond to make sure I had the information required to make the right decision in purchasing my Dream home! I did get to meet some of the other team members and they were also as friendly as Gillian. She comes highly recommended and anyone would be lucky to have her as their agent 5 Star Performer.

Maximas · 5 July 2021 · Robertson Homes Bournmoor