Robertson Homes estate agents in Dunbar, Bilston, Billingham and 1 more

★★★★★ 5/5

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5 star service at Dargavel Village

We have been in our new Robertson home for 6 weeks and love everything about it. Linda from the sales office has been absolutely wonderful throughout the whole process. She has been a helpful and friendly face from the start and kept us up to date with each stage. 5 star customer service from the Robertson team at Dargavel Village

Fiona · 15 February 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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A great initial experience with…

A great initial experience with Robertson Homes, as prospective buyers for the Thorn View site at Bearsden Golf Club. From our first contact with Diane, we were very impressed at how promptly she responded to our email enquiry; providing a fulsome reply supported by really useful additional details that perfectly matched our personal requirements. When we then met Diane at the Jackton site she was extremely courteous, totally professional and incredibly helpful in providing a great deal of thought-provoking, bespoke advice and guidance, patiently answering our many questions. This high level of customer service was matched by her colleagues: Hayley (at Glendevon), Kim & Linda (at Calderwood) and Yasmin (at Dargavel), all of whom have exceptional knowledge and want the right home for you. The showhouses we viewed were beautfully presented and demonstrate that Robertson Homes offer a fantastic range of house-type, all finished to a very high specification, including many standard features that other developers would only consider to be extras. Light, airy, high quality and tastefully designed. Here's hoping that our journey with Robertson Homes continues and leads to a beautiful home!

Blair · 8 February 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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Gillian really is a massive asset to the company

We are currently buying plot 13 at Southfield Grange, Maidenhill. Gillian has been fantastic throughout the process so far. She is extremely helpful and takes no time to answer any questions you may have even out of working hours. We can’t thank Gillian enough for her support. Even when we changed our mind about downlighters choice last minute she worked it all out to keep us happy. Whenever we have met Yasmine in the office, she has been very helpful as well. We hope this continues after we move in. We must say that Gillian really is a massive asset to the company.

Gurpreet · 7 February 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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New home Glenburn Manor

In the process of moving into a home at Glenburn manor and the whole experience has been made easy and enjoyable by the wonderful Diane. At every turn Diane has went above and beyond to ensure we have been happy and kept up to date. She is knowledgeable, helpful and always gets back to us in a timely fashion with any questions that we have. Honestly cannot fault the customer service atall, Diane really is a massive asset to the company and has made our home buying experience 10/10.

Kenny · 1 February 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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Glenburn Manor Diane Goold is Amazing

Glenburn ManorWe are currently buying a home at Glenburn ManorWe have found Diane Goold amazing !"Above and Beyond" is the phrase designed for DianeNot only is she super knowledgeable and efficient she is an absolute delight to deal with.Even when we changed our mind about our kitchen choice last minute she worked on her day off to help us and ensure we were happy.What can we sayTruly amazing a credit to Robertson Homes!Sharon and Brian

Sharon · 28 January 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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We recently visited the Robertson…

We recently visited the Robertson Development at Dargavel village and were very impressed with the quality of the Show Homes’ we viewed.We were also very impressed with the sales advisors who dealt with us during our visit, being courteous, friendly and knowledgeable about the homes and the Development.Big Thank you to Linda & Fraser at Robertson for all their assistance.

David · 26 January 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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Our first home at Glendevon Grange

We are quite delighted and very happy to move into our first new house at Glendevon Grange, Winchburgh and it's almost more than a month since we moved in. And it's everything we imagined for and more in terms of quality and finishings of the build. No major snagging issues found. Since beginning of our journey with Robertson Homes, a very personalised and welcoming experience for us from Sales team, especially from George. Throughout the whole process, we had received excellent five star customer service from George. He made our journey so easy by giving the rightful suggestions at the right time. His advice and assistance during standard and extras selection was exceptional. George is extremely knowledgeable and take no time to answer any questions you may have even out of working hours. We can't say thank enough to George for his patience, help and availability when needed, even now after we moved in. Hayley is also very friendly and helpful. Thanks and appreciate for the good service. The site staff are also very helpful and made wonderful experience from demo session to our handover, and even after we moved in with the snagging list fixes. Would highly recommend Robertson's Homes.

YR · 20 January 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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Linda has been fantastic throughout the process so far

Linda has been fantastic throughout the process so far, always happy to answer questions promptly, talk things through with us and help us understand our options. We’re so pleased to be purchasing a property at Newton Manor and can’t wait to move in.

Iain · 18 January 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

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The customer service is great until you…

The customer service is great until you move into the house. After that, it is very difficult to get any response from customer service at all. Snagging took ages and then we just gave up. We bought the house because of the open view over a landscaped suds field and no doubt paid extra for that, but as soon as work started on the new development next to ours, the field became a building site. So we've been looking out over a building site surrounded by security fencing throughout lockdown. The company does not provide any information about what is going on and does not respond to emails or phone messages. When you do get a response it is invariably inaccurate. They tell you someone will come and see you and no one ever does. They promised they would alter our drive 7 months ago because of issues with parking but never have. Our son's car was scratched because of their contractors and despite promises, it has never been fixed. We would never buy from this company again nor recommend it to anyone because of the non-existent customer service. When you try and complain about the customer service, they refer you back to customer service. We would move but anyone coming to look at the house would be put off by the outlook. It has been a truly miserable experience.

Amanda · 14 January 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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One month of our fabulous new home!

We are now only a few days short of our first month in our new Robertson home. We are over the moon with it. It is everything we were hoping for and more! From the first day we met with George at Glendevon Grange, we knew this was going to be a fantastic move for us. The whole process has been so easy, and more importantly, the house has blown us away. From stepping through the door on the day we got our keys, to entertaining our family and friends over our first Christmas and New Year, we’ve loved every minute.The build quality is far superior to any new build we’ve bought before, there has been almost no snagging, and what there has been has been so minor (we weren’t even sure whether to mention them) and has been accepted with absolutely no issues at all and most things the site team had already identified when completing their own checks and had already put things in motion to address. The house (Linton) is so spacious, well thought out and finished to a really high standard. We can’t thank George enough for his support and help during the whole process. Hayley and Fraser have also been really helpful.

Jo · 4 January 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

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WYNYARD. Do not buy a Robertson home!

Was 5 star prior to purchase. Would now be 0 stars if that was possible. DO NOT BUY!We completed the purchase of a new Robertson home in Wynyard early May 2021I don't think it is reasonable to expect any new build to be 100% problem or snag free, especially when a 3rd party home inspection company is paid (as we did) to find every fault possible.There were only a handful of "snags" and the attention these have been given by the Site Manager Terry has been excellent. He has been helpful, honest and realistic about when contractors can come back to remedy the issues, and provided a timeline.Prior to the sale, the service and communication from Kyle (the site sales person) was also brilliant, especially as we were buying remotely, and everything was conducted virtually, by phone, email and zoom.We had made Kyle aware of some poor reviews we had read about Robertson Homes, and Karen called us to reassure us in the Robertson quality and commitment, and explained the change of construction management they had on site. We trusted in Karen and Kyle, and that trust was 100% warranted.In summary;A very helpful and friendly service prior to and up to sale completion from Kyle.A quality build and finish to a high standard for all fixtures and fittings.Great post sale customer care from Site Manager Terry.The Robertson product is certainly premium, and represents great value for money.Exactly how a new home purchase should be.UPDATED NOV 30th a month from my last update.After my update a month ago, 2 Directors came to visit, very nice and polite, promised to get things moving, and within a week a plumber arrived, to take a list of everything that needed doing, and promised to come back within 2 weeks. It is now more than 4 weeks nobody returned.We have now been in the home almost 7 months, and a multitude of snagging issues have either not been addressed, or have been failed to be fixed after multiple visits. The issues include but are not limited to;Plumbing: The central heating system was incorrectly installed without the necessary "chemical" which is causing the boiler to vent constantly, and the radiators to need re pressurising every few days, or the boiler cuts off and we have no heating and no hot water. Not ideal in winter.The downstairs clock toilet not fit flush to the wall, fit at angle, seat keeps falling off and flush button sticks causing toilet to continuously fill.Upstairs toilet did not have enough water to flush anything, barely a pee, certainly not a #2. The plumber who came a month ago to "list" the problems did fix this, the flush system had been incorrectly installed at build.The hot water tank has at least one pipe that is not secure and spins around, and the safety / pressure valve attached to the pipe does not work.Windows: We have multiple with missing or broken vents. It is difficult to accept that there was a re move in walk through that did not spot this. In the summer its not an issue, but now as we come into winter, there is a cold wind blowing through the vents of multiple windows, making it impossible to keep the office and 1 other bedroom warm.ALL of 3 the open/tilt windows at the front of the house are "bowed" so there is strong "wind" blowing down both sides of all front bedroom windows between the hinges. It is impossible keep the rooms warm with a "gale" blowing through the windows. One of the gaps is so large that when it rains, water pours through the window into the bedroom.Water comes through the underside of the front door into to hall when it rains, the door isnt water tight.There are multiple painting issues still to be resolved and some of the patch work that was competed has now cracked again.The stairs crack when you walk on them, and the wall is again "breaking"The outside gutters and drain pipes are not fit correctly in multiple places, resulting in water running down the render and staining the walls.After 7 months of a broken door bell, the electrician came to fix it, and basically fudged the fitting, so it is screwed to the wall but open and unsealed around the case, so i will be paying my own electrician to remove and replace the door bell.Emails to Roberstons customer care go unanswered, and we are now at the stage we are ready to contact NHBCI understand there are MANY other homes and families with the same, similar or WORSE problems that have not been resolved after 8 or 9 months.Seems their 5 star reviews are pre move in (like my initial review) 52% of all Robertson Homes reviews are 1 star, and from people who have moved in and cannot get repairs made2022 UPDATE The promise from a senior manager that our windows would be fixed before Christmas never happened, they still let in wind and rain. Also, like MULTIPLE OTHER HOMES we now have water pouring through our ceiling due to faulty plumbing. Do not buy a Robertson Home.

Andy · 1 January 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

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Our journey so far

We have recently moved into our new home and are delighted with all the customer care that we have received thus far from Liz & Malcolm. Liz was very attentive and responsive to our needs and any queries we had (and there was a lot!) We are so pleased with our lovely new home and our journey so far has been smooth.

Skye · 31 December 2021 · Robertson Homes Bournmoor

★★★★★ 4/5

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Awaiting completion - Jackton

We are currently awaiting completion of our first (new build) family home @ Glenburn Manor.Diane has offered us fantastic support and guidance along the process, providing good insight particularly with the finishing specs on bathroom and kitchen.She is responsive and engaged, a real asset to RH.We hope our experience so far continues!

Jordan · 28 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Happy customers, feeling at home already.

We're now very proud owners of our new Robertson home and can't speak more highly of the whole team at Bishopton. From our first contact, through every stage, and now getting settled in, Linda from the sales office has been by our side. Robertson clearly put value in the customer journey and Linda has gone above and beyond to make sure every detail is perfect and every question is investigated and answered, nothing is off-limits. The personal touches and options are also first-class.Now, having moved in, we're so impressed with the build. The site manager, Luke, is fantastic too, leaving us as very satisfied customers and no doubts about the support we'll receive going forward.

Russell · 23 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Great Service !

We are very happy with the service provided by Fraser and Diane at Glenburn Manor Jackton. They have both been very helpful and professional during our journey to our new house with Robertson Homes. Would highly recommend.

Joseph · 20 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Mark & Christine

Initially Fraser was our point of contact at the Glenburn Manor development and over the many months he was there he was very helpful, when we had any queries he promptly respondedWhen he moved on Diane Goold was then, and still is, our point of contact and she has been first class and a pleasure to deal with. The many queries and requests we have put to her she has always dealt with immediately.The project manager Andrew has been excellent also, very informative and always available when needed.All in all the service we've received has been excellent.

Mark · 20 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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We are receiving a 5 star service from a 5 star builder

Our Robertson journey to date has been superb. It started with a phone call to Linda who invited us to visit the show house at the Bearsden site back in 2020. During the call she said she was sure Robertson Homes would have a home for us and it does. Linda has been professional from the very beginning. It’s the little things which make such a difference such as coming out to greet us when we arrived on site, keeping us informed at every stage of the journey so far, offering helpful advice when we were just not sure about some of our choices, always responding to an email or a phone call, I could go on….. Moving home can be very stressful. However, we are so glad we have Linda to help us with this journey. In addition, the site manager, Luke has spent time with us and has also been very informative and helpful. We are sure as we get closer to our completion date we will have more contact with Luke. Our move in date is scheduled for the Spring of 2022 we are so looking forward to moving in. The new video of our house is superb and has given us some new ideas of how we want to furnish our new home. Robertson Homes is so lucky to have someone like Linda on its team. Thank you.

FM · 19 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Excellent support from Diane

Excellent support from Diane, she was patient, supportive and offered great advice when we were selecting our kitchen and bathroom choices.

Angela · 18 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Positive first home journey!

We just moved into our first home yesterday and our journey thus far has been very positive! Liz has helped us during every stage of our build, clarifying everything when we were unsure. She made the house building process seem very quick as she kept in touch with us every week so we knew what was happening and what we needed to do at each stage. Additionally, I was constantly emailing/phoning Liz to clarify things or ask questions and never once was I made to feel like I was being a hindrance. She was always positive and happy to help.We are absolutely delighted with the house and the way we have been treated by both Liz and all of the site team, especially the site manager Malcolm. Malcolm has helped us in so many ways around the house and been extremely accommodating to all of our needs.Thank you Liz, Malcolm and the rest of the Robertson’s team!

Kayla · 18 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Brilliant experience so far with Robertson Homes!

We never intended on buying a new build after poor experiences at initial stages with other builders. However, as soon as we walked into the Everett Grand showhome, in a different development, we knew right away this was our perfect home. The build specification, layout, space and the incredible Garden Room just blew us away. We did an early bird reservation for a very specific plot so it’s been a long wait (plus the pandemic effect) but we know it will be worth it. Fraser was our initial sales advisor and he was excellent from the start, really personable, no hard sell and very responsive. He was brilliant during the Easy Move stage and made the process so much easier. We have since had Diane as our sales advisor and she has been absolutely lovely. Really helping during the choices stage, talking us through options, taking away queries and coming back to us almost immediately. Diane was also really helpful when we had a couple of last minute upgrade requests, nothing has been too much trouble and Diane shows genuine passion for the product (as has everyone we have come into contact with at Robertson) she has shown genuine care and excitement for us and even arranged 2 showhome visits at Winchburgh so that we could show our mums our new house type. We absolutely cannot wait to move into our new home and we thoroughly recommend Robertson to anyone.

Deborah · 17 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Great customer service at Fair acres Dunbar

We have recently bought our new home at Fair acres Dunbar , we couldn’t ask for a better service especially from Linda who has been great in lots of ways she is very professional, friendly & honest , Linda was great at keeping us updated through the whole progress of our new home . Me and my husband could thank Linda enough we would highly recommend buying a home from Robertson homes . Lynne & John

Lynne · 15 December 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Do not buy from Robertsons under any circumstances

We bought this house because of the floor plan, the pre-build 'garden room' extension, the promise of minimal snags and need to deal with. - We were lied to on the point of sale about features and functions of the white goods.- The morning after we exchanged contracts committing to purchase, a Saturday morning, they conveniently informed us that they'd used the wrong brick and would need to rebuild the external skin from scratch, incurring significant delays. We should have noticed the warning. - We were miss-sold upgrades: different products on order sheets, different items installed, significant attempts to convince us the installed items were the correct ones, even though they were inadequately installed. Can you imagine a hob falling through a worktop because it was held by friction in place, not by being seated in line with the manufacturer's recommendations? They tried to convince us this was fine! They even installed the hob against manufacturer's recommendations with inadequate ventilation and tried to convince us this was fine.- The house was not cleaned when we moved in to conceal all sorts of atrocious damage and poor finish; from severely scuffed plastics throughout (still not replaced two years on), to cracked glass panes, to damaged/poorly installed kitchen worktops, to gouged shower trays, to cracked tilework with no grouting, or grouting falling off, or sealant in the showers/bathrooms. - On moving in the garage door would not shut/lock. Nobody could bother fixing it for a day. The house intrusion alarm was not working either- and didn't get sorted for weeks. - The CO alarm in the garage was never installed. Instead, a standard fire alarm was there. We queried this, and they told us it was a CO alarm. When we had an (inevitable?) leak from the heating system that shorted the garage fire alarm, the electrician stated this was the wrong alarm and installed the correct one. - There were no post sale meetings as per promise upon completion. We didn't even get our meter readings when moving in. - Half the heating system was left stuck on, to make the house warm (27oC peak temperature) to make it look like its well insulated. Queue a £500 energy bill for our first 3 months as a "welcome gift"- and that was before the gas prices soared.- Speaking of energy bills; the house is a wind tunnel because of drafts from window frames, front doors, door frames, bowed internal doors. - Our patio door frame was missing a 3 inch chunk of plastic that had been broken out during installation. Conveniently concealed with plastic trim, it nonetheless let wind through. Discovered when they remove the trim to fix severely bowing headers. Oops. - Have you ever experienced draughts from the window frame to the reveal or from the skirting board to a ground floor external wall? Buy a Robertson Home! We were promised they will rectify this, in writing, 13 months ago. - When fixing the poorly installed downlighters, insulation from the garden room roof escaped into the room and lounge, and the workmen didn't properly contain and clean it up. Both myself and our toddler had substantial skin reactions to it. - We had no running cold water in the kitchen for NINE MONTHS because they took their time to replace the upgraded tap with a properly working one. - Have you ever had 400 ml of water come through permanently shut double glazing when it rains? Buy a Robertson Home! Your front door will leak water (and lots of wind too), your windows will leak water too. - We were left to live in a house, a quarter of which was rendered unusable because of sewage fumes, because they didn't install soil venting piping appropriately. - They literally left a toilet bowl on our landing for weeks, with the sewage pipe exposed for us to breathe fumes from.- They tried to convince us that the garage floor is meant to be pitted, and when we protested, they tried to fix it. They failed, FIVE TIMES, which included an attempt to convince us that the flooring compound coming off like mud when being washed was because the garage floor, apparently, is not meant to be washed. - Our rear garden had "been cleared of detritus to make it safe for our toddler". There were 3 inch nails sticking out of fencing, there were torn, sharp pieces of metal sticking out of the ground, nails, broken tiles, broken glass, broken pipework. It took us days of clearing it before it was safe to use. - They constantly delete snags/mark as actioned- without doing ANYTHING. Thank you for reading this far. If you are tutting and "oh my God"ing away, consider this: we had near 400 snags in our house. Two years later, we are still get promises of things to be done, but nothing has been actually fixed in the last 4 months. Our health is impacted, our family life is impacted, our work is damaged. Dont buy Robertson Homes

Sterghios · 14 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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We are so grateful for all the help and…

We are so grateful for all the help and advice we have had from Linda at Newton Manor Dunbar as we make the journey to buy our new property. Nothing is too much trouble for her and nothing is too "trivial". You feel like she is on your side. Professional, pleasant and personable she is a calming and reassuring presence in what could be stressful times. Jean & Ron

Ronald · 13 December 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Unethical sales practice

Calderwood Development, East CalderWe were advised during our welcome meeting that if we purchased our flooring package from Robertson Homes, they'd ensure that the Amtico flooring would be laid first prior to fixing the skirting boards.We have since been advised by their Options Manager that they will no longer fulfill this agreement and that the flooring would be laid upto the skirting boards. Having viewed the flooring within the show homes at Calderwood we have decided to purchase our flooring and carpets from a 3rd party as the quality of the flooring installation is very poor.Where the Amtico flooring meets the skirting boards there is a bead of silicon to hide the imperfections and gaps between the boards in each of the rooms that contain the flooring.

Mark · 12 December 2021 · Robertson Homes Bournmoor