Robertson Homes reviews

★★★★★ 5/5

Trustpilot

Robertson super heroes at Rosslynlee

Moving from England to Scotland was stress on top of the usual house move stresses! Diane and Joyce were totally superb in sales. Very patient and always enthusiastic - it was a long wait! Post purchase - we think Russell and his team should be nominated for superhero status - they have all been absolutely amazing. No matter what the issue or question is - the guys always deliver, with a good degree of humour, care and understanding. We have been made to feel like 5 star guests throughout and we are enormously appreciative. Thank you, especially to Russell. J&K

Jo · 4 January 2026

★★★★★ 5/5

Trustpilot

We bought a house from Robertson Homes…

We bought a house from Robertson Homes in September 2025. Their service has been absolutely brilliant from start to finish. House quality is 100% we absolutely love our house. The rooms are excellent size for our growing family. We received a house gift from Robertson when we moved in. A beautiful box full of goodies from The White Company (which must have cost a pretty penny) this was a beautiful touch by Robertson’s - love it 🥰 Diane from the sales office at Rosslynlee is an asset to Robertson’s. Her customer service is 5 stars. Russell the site manager at Rosslynlee has also been amazing, friendly and very helpful whenever we needed anything sorted or fixed. Highly recommend a Robertson Home to anyone who is thinking about buying one. Tracey x

Tracey · 5 December 2025

★★★★★ 5/5

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Our experience buying our home with…

Our experience buying our home with Robertsons at St Margaret’s has been fantastic, they have been extremely helpful and have kept us up to date throughout the process. Darren has been a fantastic help in the sales team and Russel the site manager has also been superb with keeping us well informed with the build!

James · 25 May 2026

★★★★★ 1/5

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Avoid Robertson Homes

I am dismayed with the way Robertson Homes has handled my complaint regarding recurring water ingress associated with my Robertson home. Following the reappearance of staining, concerns were raised regarding shower tray movement and support. Despite acknowledging that it cannot rule out a connection with the previous repair, Robertson Homes declined to undertake any further investigation and so a fault they know exists in the property, they wash their hands of. Do not buy a Robertson home, it will cost you thousands of your own money correcting building mistakes.

Ross · 18 September 2026

★★★★★ 5/5

Trustpilot

Satisfied couple

My husband and myself would like to give a great big Thankyou to Maxine from the development at Lionsfield. Maxine is a totally exceptional sales representative, who has gone above and beyond to enable us to make a purchase upon this development and it was her persuasion that actually tipped the scales. Her knowledge and experience of this development along with her honesty and straightforward attitude made what was a difficult decision into a smooth transition. Well done Maxine you are a credit to yourself and company.

Catherine · 10 August 2025

★★★★★ 5/5

Trustpilot

Love our new home in Rosslynlee

We just moved into our new home at St Margaret's, Rosslynlee, and love it. We had a difficult process with our own house sale and we're very grateful to Robertsons for allowing us to keep the new house reserved while that was going on; I don't think any other builders would have. A special thanks to Diane for being so kind and patient with us throughout.

Lindsay · 2 December 2025

★★★★★ 5/5

Trustpilot

Although we haven’t purchased yet

Although we haven’t purchase yet, meeting with Gillian at Shawfair development in Edinburgh has already been an outstanding experience. We visited the site and the show home, and we certainly were not disappointed. From the very first conversation, it was clear that they genuinely care about understanding our needs, preferences, and long-term goals. It just felt right. Gillian is so knowledgeable, and incredibly responsive throughout the entire process so far.

Inese · 27 August 2025

★★★★★ 5/5

Trustpilot

Extremely happy customers!

Just recently moved in to new Robertson development at Almondell, Calderwood. We could not have been happier with the whole process from start to finish and are absolutely delighted with our new home. Linda Cockburn the sales exec has been absolutely fantastic since the first interaction and site managers Greig and Stewart are the best of the best! Every morning our four year old is at he window looking for Stewart as he takes the time to interact with our son whenever he sees him, and always has a smile and joke. Anything we have asked of the site team has been actioned immediately, and they have been so proactive in getting our snagging issues sorted. The after care we have had across all departments is excellent. Couldn’t recommend Robertsons more based on our personal experience!

Jenna · 6 May 2025

★★★★★ 5/5

Trustpilot

Gillian from the sales team is amazing…

Gillian from the sales team is amazing , just made us feel so welcomed and we thoroughly enjoyed working with her and developed a close friendship. Thank you Gillian if not for you I don’t think we would have been able to get so attracted to the Shawfair site.

Unknown · 6 February 2026

★★★★★ 1/5

Trustpilot

Don’t. Just don’t

The recent reviews are not to be ignored. You will do so at your peril. The homes are poorly constructed and dreadfully finished. Leaks abound. Paint splatter everywhere. Missing fixtures and fittings. And don’t expect them fixed or repaired. Snagging issues are expected in a new build. But Robertson, from site agents to complaints mangers (Lisa Riley), simply ignore you. Absolutely pathetic service.House builder of the year? Who in their right mind would vote for them?Don’t waste your time or money.=======10/10/2022 update: You'll note that Robertson responded. That is all about managing the negative reviews. The issues have not been fixed.=======23/3/2023 update: 6 months on and despite some work being done, I be had no contact sine mid-January. Customer care is a misnomer. They have no care for customers.

Malcolm · 23 March 2023

★★★★★ 5/5

Trustpilot

Wynyard Woods

Ok…so after reading a lot of reviews and seeing signs in the windows of many residence on the development saying “Robertson’s fix our Homes” we were put off buying. We looked all around the North East and nothing ticked as many boxes as the Robertson’s Homes on Wynyard. We actually went to pay a deposit to both Story Homes and Bellway but neither had the wow factor or actually asked for the business. So, 9 months down the line we called back into the Robertson’s Homes sales office and spoke to Dawn. To my surprise, she remembered us, even down to the fine detail of our jobs and how many children we had. That was it, customer service at its finest, and a house that ticked 95% of the boxes! Within 5 weeks to the day, Dawn had helped, find a mortgage, part ex our house and we moved in. If it wasn’t for Dawn’s professionalism, determination and product knowledge, we would not be in here now. She is a true ambassador to the business who believes in the product she is selling. As for the snagging list, it was next to none. The little things I’ve had, they have jumped on to sort out. Yes, there are small snags like the odd bit of paint work that could be better etc but we’re all human and don’t get it right 100% of the time. Nothing that can’t be put right with a touch up pot.So far, everyone at Robertson’s could not have been more helpful, even down to the folk lift driver. Both site managers Mike and Dave have been excellent in getting things sorted. I honesty could not ask for more. They even took all our cardboard and rubbish away after unpacking boxes. Our experience so far has been second to none. So happy we ignored the noise and took the plunge.Spectacular service - thanks guys 😁

Kris · 22 December 2024

★★★★★ 5/5

Trustpilot

Robertson Builder, Thorn View Estate

The whole process from our initial consultation with Diane in the show home to the final sign off with Stewart the site manager has been very smooth. We have not had any major snags with our new build and all the snags highlighted were dealt with in a timely manner. We are very happy with the interior finish of our new home and very pleased that that whole estate including the landscaping and external paving look great. Everything is as explained clearly to us throughout the process of buying a new home and we were given plenty of written information too.Highly recommend Robertson builders based on our experience in Glasgow.

Anon · 13 December 2024

★★★★★ 5/5

Trustpilot

Outstanding service and exemplary build

We moved into our beautiful new home at Lionfields Lambton Park 6 weeks ago and I can’t fault the exceptional service we’ve had. It has been first class from everyone along the process, particularly Lloyd, Maxine & Steve. The extra mile they have taken has made the process memorable. Our moving in day we received a comprehensive walk through by Lloyd the site manager & Maxine, the sales executive. The welcoming gifts were a lovely touch too. The standard of build is exceptional, stylish and immaculate, any minor snags we’ve had has received immediate attention and specialist sent to the house to resolve the problem. I would highly recommend buying a house in this estate, you will not be disappointed. Thankyou for making this exciting experience pleasurable we really appreciate all your efforts, your all a credit to Robertson, they really have employed the cream of the crop!

Mrs · 4 December 2024

★★★★★ 5/5

Trustpilot

Outstanding Service …..

Outstanding Service …..I received an exceptional service and support from Dawn , the senior sales advisor, throughout the process of purchasing my new home . She promptly guided me through every step with clarity, and indeed went above and beyond to ensure I felt confident and well-informed. Thank you Dawn for addressing any concerns quickly and ensuring that everything was ready for me to move in. The entire experience, from start to finish, has exceeded my expectations. I am thrilled to begin this new chapter in my beautiful home, and I owe much of that to your hard work and commitment to outstanding services Thank you once again for making this journey so memorable.I would like also to thank Mike the site manager who explained all the new details professionally and introduced me to my home and was thorough in providing tips.I will not hesitate to recommend Robertson homes to friends and family in the future.

Sabuhclassic · 26 November 2024

★★★★★ 5/5

Trustpilot

We bought a 5 bed property at Torvean…

We bought a 5 bed property at Torvean Inverness and we are delighted with the house and the professional service we received from Dan and Sarah. We could not fault the quality of the finished house. Dan and Sarah were so helpful and kind throughout the process. Many thanks indeed.

Calum · 1 November 2025

★★★★★ 1/5

Trustpilot

Pathetic after sales service

This review is aimed solely at the customer services, I have no complaints regarding the house and its purchase. Since moving in to this new build it has been a constant struggle to get a reply or make contact with customer services…let alone getting the issue resolved. I find their approach disappointing, rude and totally unprofessional. Please bear this in mind if you ever consider buying a new build from them., , , , , , , , , , -As you can see, Robertson Homes replied within 24 hours of my review, however what they have stated is false. Nobody has been in contact with me whatsoever concerning my recent emails complaining about their service

Richard · 11 November 2022

★★★★★ 1/5

Trustpilot

Nonexistent aftercare and fraudulent selling practices, avoid at all costs

Moved into a new build flat from Robertson in December of last year. Prior to entry the sales agent was absolutely superb. If you read through the below reviews you’ll see all positive reviews relate to the sales agents, and all negative reviews relate to actually moving in. Once the company have had your money and the agents have pocketed their commission, you will not hear from them again. My moving in date moved by several weeks as others have reported, as they forgot to order the flooring, although they changed their story multiple times in an effort to shift blame and confuse the matter - causing untold problems with moving out of my previous flat. On entry the flooring was in an appalling state, the contractors having dragged white goods and equipment over it rather than carrying, leaving deep scratches and gouges in the vinyl. As with everything else, despite this being evident, it had not been raised prior to moving in date and had to be pushed forward by me. The flooring itself was not properly installed, and is lifting up around the edges of the rooms, pulling away from the skirting. Robertson also installed very ugly threshold strips throughout, in a soft wood, poorly stained and not fitting the gaps. These did not appear on the images sold in the catalogues, and I was not consulted on them at all. As with all issues, I was given multiple contradictory stories as to why this was done. These are not fit for purpose and look dreadful, spoiling the seamless, hardwood floor look that was sold, on the grounds of spurious claims about legislation which their own site managers have said are not true. Plans were not followed, despite email confirmation of receipt and understanding. Utter refusal to engage and fix problems despite being a clear breach of contract. The “snagging list” was well over 100 items long, ranging from dreadful finishing such as paint splatters everywhere and bleeding areas where nothing was masked or protected (a matter made worse when they changed the colour scheme from the original designs sold), quality of life issues such as leaking taps and cupboard doors not being fitted flush, through to more significant structural issues such as “fire doors” not closing properly. On the few instances they actually have sent contractors out to perform repairs, they’ve ended up doing half a job, or breaking something further in the process (for example, they installed the wrong wardrobe doors, refused to admit this, eventually conceded when we showed them the order form and demanded they look at a sample with us, then when they finally sent out the correct doors, they broke the hinges - 6 months on I am still chasing them for this simple thing). Likewise, when they came to repair the bath which had not been plumbed in, they broke the front panel, then when they returned to replace this, they scratched the top, and have never returned since. Your life will be a constant and relentless series of attempts to contact somebody to fix issues that you would be amazed they would sign off on the property. They seem to use a number of underhand tactics, from bait and switch with their “artist representations,” to frequent switching out and rotation of site managers in an attempt to shift blame and confuse/exhaust the customer, to blatant refusal to even respond, and even outright lies such as site managers fraudulently signing off reports of remedial works completed that have not in fact been completed, or even attempted in some instances. Save yourself months of mental health issues and avoid this awful company like the plague, until they grow a conscience and accept their responsibilities and obligations to existing customers.Update 12/7/22:Robertson attempted to have my review removed from the site. Fortunately, I was able to provide Trustpilot with documentary evidence showing this was a legitimate review. So disappointing that this was Robertsons first move, rather than attempting to reach out to assist a dissatisfied customer.I will update this review should Robertson resolve my complaints.Update 11/11/22Following trying to get this negative review taken down by falsely claiming that Living by Robertson is nothing to do with Robertson homes (which Trustpilot rejected on receipt of evidence of email chains from Robertson, plus information from Company’s House), their marketing department has replied again falsely claiming to have nothing to do with Robertson. Please do not be fooled by their attempts to manage their reputation - if they spent half as much energy on customer care as they do on reputation management then they might achieve this.

Royal · 11 November 2022

★★★★★ 5/5

Trustpilot

Mackintosh Garden Room - Newton Mearns - Southfield Grange

Excellent Services Provided by Robertson’s at Southfield Grange - Newton Mearns. Mackintosh Garden Room was the house type we opted for and was our first choice, 5 bedrooms , double electric garage, decent garden size, mono block at the front. No doubt Robertson at South Field grange Newton Mearns has been nominated for best Scottish builder awards. Well deserved. Only 42 exclusive houses built there, great community for young / growing families with kids. SIMPLY AMAZING. Thank you soooo much Robertsons.

Shahbaz · 16 October 2022

★★★★★ 1/5

Trustpilot

DIABOLICAL

DIABOLICAL ! Mud bath , building site living in squalor scared to invite friends/family over due to total embarassament of the development. Shoddy workmanship as masking silcon windows over celophane ?? Leaking bathroom, leaking kitchen, second hand wood used in garden with nails protruding, spare bits wood popped in gate to fit eh was the joiner not wearing glasses that day or lost a measuring tape ugghhhhh ... who on earth inspected these homes and approved certification ? Cracks ok new builds can get them but the tapering man may have had an "off day", hey ho and don't ask about the front porch with dodgy tiling or the brick work that is cammy cazzy in some places - hope your home / site is better than our in Sunny Edinburgh North Quarter !!!

Laura · 24 March 2026

★★★★★ 1/5

Trustpilot

Response to comments posted on my review

I have previously reviewed the experience I have had building with Robertson Homes. My review was questioned, it was stated that I was confusing this company with another. That is not true, I am building a condo located at206 Timber Trace LaneBloomfield Hills MI 33432Does that ring a bell?

Liz · 1 October 2024

★★★★★ 5/5

Trustpilot

Robertson Homes, Dargavel Village

We initially set our hopes/sights on a Robertson’s home due to the clever, efficient layout and large glazing which set them apart from other builders in the Bishopton/Dargavel area.From registering our interest and reserving our plot through to completion Linda has been an absolute pleasure to deal with. Taking the time to talk us through the basics as first time buyers and alleviate our (sometimes pedantic) concerns as we worked through the finer details.Since getting our keys both Linda, Brian and Ian (from the site team) have been attentive and responsive to any queries we have had. Doing their best to take care of snagging issues over the busy summer period despite having to juggle annual leave. The interactions we have had with subcontractors have been positive and all have spoken very highly of the Robertson’s team.

Christine · 3 September 2022

★★★★★ 1/5

Trustpilot

Our 'expertly built' Wynyard home

We purchased our 'expertly built' home in September 2021 in Wynyard, had we'd known the uphill battle that buying the property would be, we wouldn't have bought it.We've had nothing but delays, issues, a site team that blatantly ignores us and doesn't document issues, so they don't look like they're doing a bad job. When we first arrived at the property we were greeted by warped walls, a water-soaked garage side door that doesn't lock, horrific joinery work, barely painted walls and surfaces, incorrectly installed heating, scratched and damaged windows, cracked drive and patio and the list goes on. Upon further inspection, we found most of the window handles in the property don't close and don't lock, the patio doors on the property don't close without a fight or don't open at all depending on the weather. The brickwork on the property is horrific, mortar has just been thumbed in most places and is in excess in others, cracked bricks and gaps around the property, cracked mortar, upside down or fake weep vents, miscoloured bricks, cracked roof tiles and incorrectly fitted roof lining causing the wood beneath the tiles to warp. Cracked bathroom tiles and missing grout, a gouged shower tray, a flooding garden, smashed garden gates and hinges, most of the drop lights on the property are incorrectly installed, the flooring is installed poorly in places and the list keeps going. Our detached garage is a joke and I'm surprised its standing, cracked uneven flooring, missing bricks and mortar, joinery a child could do better. Aside from all the blatantly obvious issues, it’s almost impossible to get any of it rectified, it’s been almost a year and we still have the majority of the issues above still outstanding with the promise of getting them fixed. Site will not contact us anymore and doesn't listen to contractors who ask them for any sort of assistance on the property. The process we had when site would come to the property, is we'd raise an issue, the site manager would come to the property and say it was "Up to spec". Only after months of contesting these issues, an inspector came to the property to inform us the issues are very much not up to spec. The current site manager once again promised all of the issues would be rectified, even gave me his personal number, we have a list of ignored messages and missed calls, they just ignore you when you move in.Most if not all of the issues raised in our initial 7-day period where not documented at all, after months of battling with Customer Care because site wouldn't contact us, who initially tried to palm our issue off by saying if they weren't documented its wear and tear, they finally added our issues to the list, we're still waiting for the majority of the work to be complete.When we raised concerns of reviews with Sales before we moved in, we were promised "Nothing like that will happen", "That was our last site manager" and a lot of other excuses we foolishly believed, the exact same thing happened to us, they just keep getting new site managers and changing nothing. We're also not the only people dealing with these issues, most of the people we have spoken to on the Wynyard site have had the same experience, if not worse.Robertson's have continuously bent the rules on their side of the contract and expected us to remain firm with ours. It's taken far too much work to get any sort of movement after nearly a year at the property and we're still nowhere near the finish line, to be honest if the issues ever actually get fixed, I expect at least another few years considering the pace of the current process, which means we're still in a position where we can't even decorate. If it wasn't for my relentless emails, keeping my own list of issues and constantly updating people on outstanding issues and issues they've miraculously forgotten, we'd still be behind the start line. We’ve taken this long to write a review because we were trying to be patient but enough is enough, I wouldn’t wish this process on anyone. I could write about the issues we're having forever but I've kept it as brief as possible. In our experience Robertson's doesn't keep their promises and as soon as you move in, they throw the keys at you and wish you luck.

Cavan · 23 August 2022

★★★★★ 1/5

Trustpilot

Purchased a new home at at Great Glen…

Purchased a new home at at Great Glen Inverness 18 months ago ,picked up 2 pages of snags on day one of handover , 18 months on still waiting for half of them to be completed despite chasing up on numerous occasions. Customer service is appalling, say they will send tradesmen out to fix issues, never happens .Customer service manager Lisa Riley is absolutely hopeless, lies her way out of everything , does not care about customers. Managing director John Murphy no better ,another useless individual who again does not care about the customer. AVOID AT ALL COSTS…YOU HAVE BEEN WARNED

Donna · 9 August 2022

★★★★★ 5/5

Trustpilot

Brilliant service and support

HiWe have just moved into our new home on the Wynyard Estate.We are so please with the service we have received from all of the team on site.The sales team (especially Dawn and Dee) have supported us all the way through the process and the site team (especially Steve) are very quick to respond to any issues we raise.We are really happy with our new house which after just one week it feels like a homeThank youKim and Rennie

Kim · 14 September 2022