Robertson Homes Dunbar reviews

★★★★★ 5/5

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Sessay Grange

We have purchased on the Sessay Grange site and moved in on the 27th of May. From our initial approach Dawn has been extremely friendly and professional. She has guided us through the process with ease and has been very helpful in aiding our choice of extras including being very patient when we changed our minds multiple times. We are very pleased with the choices we made as the upgrades to the kitchen, tiling, flooring and carpets are exceptional. From moving in Chris, Steve and Tom have been very good; sorting out minor snagging and liaising with the subcontractors when required. Overall we are very pleased with our choice of a Robertson house.

White · 28 July 2022

★★★★★ 1/5

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Badly ran site!

The house quality has mostly been ok, however there were serious problems created by under skilled contractors. Vents not connected in the bathrooms, pipework under the sink fitted incorrectly, pipework on the boiler too short, which eventually caused a leak through the ceiling. The issues were resolved but only after I had personally spotted the problems, NHBC had failed to pick any of them up on their inspection, nor the plumber or gas fitter who tested the boiler. However the biggest issue has been the poorly ran site, working beyond the regulated hours permitted by local council. Contractors blasting music at night club levels every other day. I had the pleasure of the drain cleaning wagon from 5.30-8pm last night after 9 hours of sirens and heavy machinery through the day. Thanks Robertson’s it’s been a joy to live on the Bowes Manor site the last 18 months with the 60 days of peace it has afforded me. Shame there was not a minus star rating!

KT · 5 March 2026

★★★★★ 5/5

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Fantastic Builder

We have recently moved into our new Robertson home at Hamilton Heights and we have been nothing short than impressed with the whole experience. Gillian in sales was in contact throughout the whole home buying journey and made moving in easy. Russell, William and Bret have been fantastic. All three are incredibly friendly and want you to be happy in your new home. Like all new homes, there are snags, but they don’t shy away from them and want to get things right. I’ve seen William helping out with someone’s garden on the estate and they have popped round numerous times to make sure that things are okay in our new home. Russell is a fantastic site manager and truly cares about all the home owners on the site. It is our first time buying from a new build and I don’t think we would get this excellent experience elsewhere and it is all down to Gillian, Russell, William and Bret. Based on our experience, I would throughly recommend buying from Robertson Homes.

Fraser · 8 September 2024

★★★★★ 1/5

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If only we could rate 0 star

If only we could rate 0 star! Don’t let the beautifully decorated and well finished show homes fool you. We were given a home that was built with careless disregard to quality and standards, leaving us with an unfinished home in terrible condition. Followed up by the most horrific customer service I have ever experienced. Six years on and still unfinished snagging, with catastrophic damage from latent defects from faulty installation, yet no accountability. Our whole development has been riddled with similar issues. Never again would I buy or recommend Robertson Homes. Stay well clear!!

Lynsey · 1 March 2026

★★★★★ 1/5

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Be very wary of Robertson homes

Be very wary of Robertson homesAfter looking at new developments in Kirklevington and Wynyard, I will definitely be staying away from Robertson homes. It’s clear that Robertson homes have got some very upset customers in Wynyard, with a number of homes displaying some very worrying signs all around the development. Big red flag for me!The landscaping also leaves a lot to be desired and shows Robertsons clearly aren’t interested in investing any money or effort in the aesthetics of the estate. In contrast, we found the Story Homes development in Kirklevington gave a lovely feel with some great communal areas for kids to play and walks to the village. It seems pretty obvious that all the reviews from the 10th August were promoted from an open day, so I would be very wary of taking these as gospel. Do what I did and take a drive around Wynyard, then make your own mind up.

Duncan · 29 August 2024

★★★★★ 5/5

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We have recently moved into The…

We have recently moved into The Alexander in Dargavel Village. The customer service we have received from the moment we enquired to getting our keys has been fantastic. Linda made the process nice and easy and always kept us updated with calls and emails every few weeks. The welcome we got from Linda was one of the reasons we decided to go for a Robertson home as we had seen a few other development sales advisors who just didn’t care about our interest. We have had a good response to our snag list so far. Still waiting on a few things being sorted and some of the paint finishing are not as clean cut but we have been advised it will be fixed as part of the snag list. Overall the standard of the house is really good and the customer service from Linda has been excellent. I would happily recommend Robertson homes to anyone thinking of buying.Nicola

Nicola · 1 April 2022

★★★★★ 1/5

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The not so Great Glen Hall

The not so Great Glen Hall. 1 year on and I still have outstanding issues. Robertson's homes have excellent customer service up until you get the keys then all communication goes quiet. Covid was never an issue during the sale of my property. As soon I moved in everything changed. Promised fixes within 10 days of reporting but 1 year on I'm still waiting. You have to battle to get anywhere as emails to them may or may not be replied to and even then you're made to feel like a pest.They are completely focused on knocking up new builds and couldn't care less about the existing customers they have. On their YouTube channel they interview a customer who has bought 6 of these properties and talk about how great the experience was, do I need to buy another 5 before I get the same level of service? Beyond a joke, you're more than welcome to visit me and I'll give you an honest review of Great Glen Hall for your YouTube channel.

Mj · 30 March 2022

★★★★★ 5/5

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Our Journey so far

We’re now two weeks into moving into our lovely new home so far we’re very happy . Liz has been fabulous she’s been there every step of the way and has made us feel like we’re the only clients she has to deal with even though she has many, every week we got a phone call regarding the progress of our property and Liz took time to chat and was happy to help answer any questions we had .Malcolm the site manager has also been there for us nothing is too much trouble, in fact every one at Robertson’s has been very helpful. So far so good.

Shirley · 25 March 2022

★★★★★ 5/5

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Big thanks to Diane (Thorn View)

We were lucky to have made contact with Diane a few months ago when starting our search for our new Robertson home. Diane has been outstanding since our first correspondence. Nothing has ever been too much bother for her. She has sent us so much information and always kept us in the loop with the upcoming development at Thorn View. Diane arranged for us to visit Calderwood and Winchburgh to look at the showhomes. It was here that we met Sales advisors, Kim (Calderwood) and Hayley (Winchburgh), both so helpful and informative. What has attracted us to the Robertson homes is the choice of different layouts of home and of course, the fantastic garden rooms. We love an open planned kitchen/dining style which is certainly what you get in a Robertson home. All of the homes feel very spacious inside and each home type is so unique. We look forward to continuing our journey with Diane and Robertson homes. We are so hopeful that we will get our perfect home at Thorn View.

AB · 22 March 2022

★★★★★ 1/5

Trustpilot

Bitterly disappointed

I cannot convey how atrocious their customer support is and how disingenuous this company is about following up on the empty promises they make during a sale. We have been chasing our snagging for over 2 years now, always myself having to follow up and check next stages, never any proactivity on their side, to constantly get the response over and over again “someone will be in touch soon”. There is no empathy or ownership and limited communication - the very basics that a professional customer service function should be based on. There are some quite serious things that need attention, and some just showing sloppy workmanship and shortcuts that have been made. They may blame covid for the delays, which I absolutely understand to some extent, but that is no excuse for bad communication and fobbing us off at every opportunity. The communication between them and their contractors is awful as well, we’ve had people turning up randomly at the house with incomplete job orders and feedback given to them by contractors which has been ignored.

Amelia · 12 March 2022

★★★★★ 5/5

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Great Glen Gardens, Inverness

We moved into our beautiful Robertson home just over two months ago. The service we have received ever since reserving our house back in January 2021 has been exceptional. We were constantly kept updated from Liz and the site team with regards to the stage of our build and anticipated entry date through weekly phone calls. We have been really impressed with the finishing touches of Robertson Homes and have had minimal snagging issues. Michael and Malcolm have provided great after sale care, fixing all snags immediately, with nothing being a bother. Thank you to Liz, Michael, Malcolm and the rest of the site team for helping us on our journey to buying our beautiful first home together.Cara and Kevin, 20.12.21

Cara · 1 March 2022

★★★★★ 5/5

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We couldn’t be happier with our…

We couldn’t be happier with our experience so far with Robertson Homes. We’ve been in contact with Diane for a couple of years now as prospective buyers for Thorn View. She has kept us in the loop at all times and been so informative and helpful. She is so warm, and considerate to our individual needs at every meeting. We’ve viewed a number of show homes and the quality and design are second to none. We are so excited and can’t wait for the next step in the path to our dream home. Thank you Diane! You truly are an asset to Robertson Home!

Ruth · 19 February 2022

★★★★★ 5/5

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5 star thus far

5 star thus far. We first became interested in Glendevon Grange at Winchburgh in around January 2020. We had been to Robertsons Haddington development and fallen in love with the Everett Garden Room and the quality and finish of a Robertson Home. We enquired when the Winchburgh site would be released and then started the waiting game just as covid hit. Of course everything was on hold for a while so we sat tight.In early 2021 we then began pestering Kim at Calderwood, and despite Kim knowing we were more interested in Winchburgh, she couldn't have been more helpful, she kept us up to date as to when the sales executive for Winchburgh was due to start and passed on their details as soon as she possibly could. We then met the equally fabulous George, who would turn out to be the best sales executive I have ever been involved with in any part of my consumer experience to date. He had so much interest in the site he could have easily given us a whole two minutes of his time, but ever the professional that wasn't the case. He took a significant amount of time to talk us through the process of buying with Robertsons, the options available to us and the different property types he had available at release. We then joined the que that Thursday morning like everyone else to race to get our name on a plot and fortunately for us, we were one of the lucky buyers to be secure a plot. We then spent every other weekend bobbing by the site to check on progress and everytime would pop in to see George who always found time for us for as long as we wished. He kept us up to date with the build and when it came to choices, helped us make some couples decisions that could have seen disaster and at all times ensuring we were comfortable with our decisions before confirming anything (no pushy sales tactics for upgrades which I really respected).As we moved closer to completion we would be kept informed of build stage and advised that George had been in several times to view the house and snag as the build continued (that is visible to see when we moved in as George's attention to detail is superb for a man like me with OCD).On key day we were provided with the full sales hand over and demonstration and talked through the features of our house (a good number given we ended up with a lawrie grand) and from a sales point of view I cannot fault Robertsons.We are now week 3 in our fabulous new home and have site coming to address some small snags (only enough to count on your fingers the quality of finish is so good) next week.As stated 5 stars up to now, let's hope site can deliver the same level of customer service as sales.

Nathan · 17 February 2022

★★★★★ 5/5

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Gillian really is a massive asset to the company

We are currently buying plot 13 at Southfield Grange, Maidenhill. Gillian has been fantastic throughout the process so far. She is extremely helpful and takes no time to answer any questions you may have even out of working hours. We can’t thank Gillian enough for her support. Even when we changed our mind about downlighters choice last minute she worked it all out to keep us happy. Whenever we have met Yasmine in the office, she has been very helpful as well. We hope this continues after we move in. We must say that Gillian really is a massive asset to the company.

Gurpreet · 7 February 2022

★★★★★ 5/5

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Give Sarah in Inverness a pay rise

Purchased a house in the Torvean development in Inverness and extremely satisfied. Sales executive Sarah was an absolute star throughout the whole process and extremely understanding and helpful with multiple delays on our end due to the sale of our previous property having multiple issues. Could not have been anymore understanding and a real credit to the company. Extremely happy with the whole process.

Ross · 24 March 2025

★★★★★ 5/5

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Our first home at Glendevon Grange

We are quite delighted and very happy to move into our first new house at Glendevon Grange, Winchburgh and it's almost more than a month since we moved in. And it's everything we imagined for and more in terms of quality and finishings of the build. No major snagging issues found. Since beginning of our journey with Robertson Homes, a very personalised and welcoming experience for us from Sales team, especially from George. Throughout the whole process, we had received excellent five star customer service from George. He made our journey so easy by giving the rightful suggestions at the right time. His advice and assistance during standard and extras selection was exceptional. George is extremely knowledgeable and take no time to answer any questions you may have even out of working hours. We can't say thank enough to George for his patience, help and availability when needed, even now after we moved in. Hayley is also very friendly and helpful. Thanks and appreciate for the good service. The site staff are also very helpful and made wonderful experience from demo session to our handover, and even after we moved in with the snagging list fixes. Would highly recommend Robertson's Homes.

YR · 20 January 2022

★★★★★ 5/5

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We are buying a 3 year old Robertsons…

We are buying a 3 year old Robertsons house in Wynyard Woods. We are very impressed with the quality and space you get in these homes. The setting is wonderful and we move in on Wednesday July 31st. Just can't wait. Dawn in the sales cabin has been so wonderful and helpful. I also visited Burnopfield and Lionfields at the suggestion of Dawn, and Marie and Maxine were also lovely. Cant fault the staff or the quality of homes offered.

Amanda · 25 July 2024

★★★★★ 5/5

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One month of our fabulous new home!

We are now only a few days short of our first month in our new Robertson home. We are over the moon with it. It is everything we were hoping for and more! From the first day we met with George at Glendevon Grange, we knew this was going to be a fantastic move for us. The whole process has been so easy, and more importantly, the house has blown us away. From stepping through the door on the day we got our keys, to entertaining our family and friends over our first Christmas and New Year, we’ve loved every minute.The build quality is far superior to any new build we’ve bought before, there has been almost no snagging, and what there has been has been so minor (we weren’t even sure whether to mention them) and has been accepted with absolutely no issues at all and most things the site team had already identified when completing their own checks and had already put things in motion to address. The house (Linton) is so spacious, well thought out and finished to a really high standard. We can’t thank George enough for his support and help during the whole process. Hayley and Fraser have also been really helpful.

Jo · 4 January 2022

★★★★★ 1/5

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WYNYARD. Do not buy a Robertson home!

Was 5 star prior to purchase. Would now be 0 stars if that was possible. DO NOT BUY!We completed the purchase of a new Robertson home in Wynyard early May 2021I don't think it is reasonable to expect any new build to be 100% problem or snag free, especially when a 3rd party home inspection company is paid (as we did) to find every fault possible.There were only a handful of "snags" and the attention these have been given by the Site Manager Terry has been excellent. He has been helpful, honest and realistic about when contractors can come back to remedy the issues, and provided a timeline.Prior to the sale, the service and communication from Kyle (the site sales person) was also brilliant, especially as we were buying remotely, and everything was conducted virtually, by phone, email and zoom.We had made Kyle aware of some poor reviews we had read about Robertson Homes, and Karen called us to reassure us in the Robertson quality and commitment, and explained the change of construction management they had on site. We trusted in Karen and Kyle, and that trust was 100% warranted.In summary;A very helpful and friendly service prior to and up to sale completion from Kyle.A quality build and finish to a high standard for all fixtures and fittings.Great post sale customer care from Site Manager Terry.The Robertson product is certainly premium, and represents great value for money.Exactly how a new home purchase should be.UPDATED NOV 30th a month from my last update.After my update a month ago, 2 Directors came to visit, very nice and polite, promised to get things moving, and within a week a plumber arrived, to take a list of everything that needed doing, and promised to come back within 2 weeks. It is now more than 4 weeks nobody returned.We have now been in the home almost 7 months, and a multitude of snagging issues have either not been addressed, or have been failed to be fixed after multiple visits. The issues include but are not limited to;Plumbing: The central heating system was incorrectly installed without the necessary "chemical" which is causing the boiler to vent constantly, and the radiators to need re pressurising every few days, or the boiler cuts off and we have no heating and no hot water. Not ideal in winter.The downstairs clock toilet not fit flush to the wall, fit at angle, seat keeps falling off and flush button sticks causing toilet to continuously fill.Upstairs toilet did not have enough water to flush anything, barely a pee, certainly not a #2. The plumber who came a month ago to "list" the problems did fix this, the flush system had been incorrectly installed at build.The hot water tank has at least one pipe that is not secure and spins around, and the safety / pressure valve attached to the pipe does not work.Windows: We have multiple with missing or broken vents. It is difficult to accept that there was a re move in walk through that did not spot this. In the summer its not an issue, but now as we come into winter, there is a cold wind blowing through the vents of multiple windows, making it impossible to keep the office and 1 other bedroom warm.ALL of 3 the open/tilt windows at the front of the house are "bowed" so there is strong "wind" blowing down both sides of all front bedroom windows between the hinges. It is impossible keep the rooms warm with a "gale" blowing through the windows. One of the gaps is so large that when it rains, water pours through the window into the bedroom.Water comes through the underside of the front door into to hall when it rains, the door isnt water tight.There are multiple painting issues still to be resolved and some of the patch work that was competed has now cracked again.The stairs crack when you walk on them, and the wall is again "breaking"The outside gutters and drain pipes are not fit correctly in multiple places, resulting in water running down the render and staining the walls.After 7 months of a broken door bell, the electrician came to fix it, and basically fudged the fitting, so it is screwed to the wall but open and unsealed around the case, so i will be paying my own electrician to remove and replace the door bell.Emails to Roberstons customer care go unanswered, and we are now at the stage we are ready to contact NHBCI understand there are MANY other homes and families with the same, similar or WORSE problems that have not been resolved after 8 or 9 months.Seems their 5 star reviews are pre move in (like my initial review) 52% of all Robertson Homes reviews are 1 star, and from people who have moved in and cannot get repairs made2022 UPDATE The promise from a senior manager that our windows would be fixed before Christmas never happened, they still let in wind and rain. Also, like MULTIPLE OTHER HOMES we now have water pouring through our ceiling due to faulty plumbing. Do not buy a Robertson Home.

Andy · 1 January 2022

★★★★★ 5/5

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Top team at Hamilton Heights!

We cannot thank Gillian and Russell enough; they have been incredible throughout our entire home-buying process. Gillian was fantastic during the sale, answering all our questions and helping turn our dream home into a reality! Russell is the best site manager we've ever encountered! Especially compared to our previous experience with another builder. He proactively offers his help with even the smallest of things, making a significant difference. Nothing is ever too much trouble for him, and is always on hand to help. Both Gillian and Russell are a massive credit to Robertson Homes 👏

Nabeel · 22 July 2024

★★★★★ 5/5

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Mark & Christine

Initially Fraser was our point of contact at the Glenburn Manor development and over the many months he was there he was very helpful, when we had any queries he promptly respondedWhen he moved on Diane Goold was then, and still is, our point of contact and she has been first class and a pleasure to deal with. The many queries and requests we have put to her she has always dealt with immediately.The project manager Andrew has been excellent also, very informative and always available when needed.All in all the service we've received has been excellent.

Mark · 20 December 2021

★★★★★ 5/5

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We are receiving a 5 star service from a 5 star builder

Our Robertson journey to date has been superb. It started with a phone call to Linda who invited us to visit the show house at the Bearsden site back in 2020. During the call she said she was sure Robertson Homes would have a home for us and it does. Linda has been professional from the very beginning. It’s the little things which make such a difference such as coming out to greet us when we arrived on site, keeping us informed at every stage of the journey so far, offering helpful advice when we were just not sure about some of our choices, always responding to an email or a phone call, I could go on….. Moving home can be very stressful. However, we are so glad we have Linda to help us with this journey. In addition, the site manager, Luke has spent time with us and has also been very informative and helpful. We are sure as we get closer to our completion date we will have more contact with Luke. Our move in date is scheduled for the Spring of 2022 we are so looking forward to moving in. The new video of our house is superb and has given us some new ideas of how we want to furnish our new home. Robertson Homes is so lucky to have someone like Linda on its team. Thank you.

FM · 19 December 2021

★★★★★ 5/5

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Positive first home journey!

We just moved into our first home yesterday and our journey thus far has been very positive! Liz has helped us during every stage of our build, clarifying everything when we were unsure. She made the house building process seem very quick as she kept in touch with us every week so we knew what was happening and what we needed to do at each stage. Additionally, I was constantly emailing/phoning Liz to clarify things or ask questions and never once was I made to feel like I was being a hindrance. She was always positive and happy to help.We are absolutely delighted with the house and the way we have been treated by both Liz and all of the site team, especially the site manager Malcolm. Malcolm has helped us in so many ways around the house and been extremely accommodating to all of our needs.Thank you Liz, Malcolm and the rest of the Robertson’s team!

Kayla · 18 December 2021

★★★★★ 5/5

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Brilliant experience so far with Robertson Homes!

We never intended on buying a new build after poor experiences at initial stages with other builders. However, as soon as we walked into the Everett Grand showhome, in a different development, we knew right away this was our perfect home. The build specification, layout, space and the incredible Garden Room just blew us away. We did an early bird reservation for a very specific plot so it’s been a long wait (plus the pandemic effect) but we know it will be worth it. Fraser was our initial sales advisor and he was excellent from the start, really personable, no hard sell and very responsive. He was brilliant during the Easy Move stage and made the process so much easier. We have since had Diane as our sales advisor and she has been absolutely lovely. Really helping during the choices stage, talking us through options, taking away queries and coming back to us almost immediately. Diane was also really helpful when we had a couple of last minute upgrade requests, nothing has been too much trouble and Diane shows genuine passion for the product (as has everyone we have come into contact with at Robertson) she has shown genuine care and excitement for us and even arranged 2 showhome visits at Winchburgh so that we could show our mums our new house type. We absolutely cannot wait to move into our new home and we thoroughly recommend Robertson to anyone.

Deborah · 17 December 2021