Robertson Homes reviews in Dunbar, Bilston, Billingham and 1 more

★★★★★ 1/5

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Shambles @ St Margaret's

This is our second Robertson Home, and sadly, lightning does strike twice. While the initial design appeal is great, the actual build quality is incredibly poor, and the customer service is non-existent. Once Robertson have your money, you are treated with total disrespect and fobbed off at every turn. We have faced a never-ending battle to get the standard we paid for. Our "new" home has suffered: 4, 5 leaks causing significant internal damage 15 windows replaced, with multiple replacements needed Kitchen worktops and internal doors replaced multiple times due to damage caused during botched repairs Flooring and garage floors needing to be relayed Walls so badly bevelled and uneven that we cannot hang shelves or pictures flush Management clearly don't care, dismissing defects as "man-made." Worse still, their contractors routinely make the initial snags worse, taking 3 or 4 attempts to fix a single issue. Inspect the show homes very closely before buying. Robertson use designer materials, but they deliver a very poor finish. Be prepared to fight for what you paid for or better yet go elsewhere it’s not worth dealing with these clowns and their lack of professionalism, once they have your money they don’t care and treat you with contempt.

Allan · 7 October 2026 · Robertson Homes Dunbar

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Allan · 7 October 2026 · Robertson Homes Bournmoor

★★★★★ 5/5

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We honestly cannot thank Diane enough…

We honestly cannot thank Diane enough for everything she has done for us throughout the process of securing our dream home. From the very beginning, she has been absolutely amazing. She has guided us through every step of what can be such a stressful and overwhelming process, always making us feel reassured, supported and completely looked after. Nothing has ever felt like too much trouble, and she has always been there to answer our (my) many questions and no question has ever been silly! She has explained things clearly and kept us updated. Her knowledge, professionalism and genuine care have made such a huge difference to our experience. Buying our dream home is such a huge milestone for our family, and we genuinely feel so lucky to have had her beside us throughout the journey. She has gone above and beyond, and we could not recommend her highly enough. Thank you for helping make such a special dream become a reality. We will always be incredibly grateful!!

Megan · 5 October 2026 · Robertson Homes Billingham

★★★★★ 5/5

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Sales at Winchburgh Castlegate

Sales at Winchburgh Castlegate I have reserved a plot at Castlegate with Diane and have been so impressed with the experience so far. Diane is incredibly professional and the entire process has been seamless. She spent a lot of time making sure that I understood everything, taking me through the process and finishings, making sure that I wasn’t overwhelmed by the choices. She also referred me to a mortgage adviser who worked directly with Robertsons meaning that the input required from me was minimal. I am really looking forward to seeing my house take shape and getting the keys!

Julie · 4 October 2026 · Robertson Homes Billingham

★★★★★ 1/5

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Avoid Robertson Homes

I am dismayed with the way Robertson Homes has handled my complaint regarding recurring water ingress associated with my Robertson home. Following the reappearance of staining, concerns were raised regarding shower tray movement and support. Despite acknowledging that it cannot rule out a connection with the previous repair, Robertson Homes declined to undertake any further investigation and so a fault they know exists in the property, they wash their hands of. Do not buy a Robertson home, it will cost you thousands of your own money correcting building mistakes.

Ross · 18 September 2026 · Robertson Homes Billingham

★★★★★ 1/5

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⭐ Extremely Disappointed

⭐ Extremely Disappointed, We Feel Our Plot Was Mis-sold We are extremely disappointed with our experience with Robertson Homes and feel that our plot was completely misrepresented to us. When we purchased our home, the plans showed beautiful landscaped areas to the side and behind our property. This was part of what attracted us to this particular plot. The reality couldn’t be more different. We have been left looking at an absolute eyesore of mud, overgrown weeds and unfinished land. The weeds are now growing through and over our fence and affecting our own garden. We have been raising this issue since March 2025 and have contacted Robertson on numerous occasions. During that time we have been given repeated assurances about what was going to happen, but nothing has materialised. What has made the situation even worse is that after more than a year of chasing for answers and a resolution, our complaints and emails are now simply being ignored. We bought our home based partly on the plans and surroundings that were presented to us. Had we been shown that the area beside and behind our home would be left looking like this, it would absolutely have affected our decision to purchase this plot. We have photographs, the original plans and a long trail of correspondence showing how many times we have tried to get this resolved. Buying a new-build home is a huge investment and we expected the finished development to reflect what we were shown when purchasing. Unfortunately, our experience has left us feeling extremely let down. We are now formally escalating our complaint and considering taking the matter to the New Homes Ombudsman if it continues to be ignored.

Katie · 15 August 2026 · Robertson Homes Billingham

★★★★★ 1/5

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Premium house, budget quality build

While the homes themselves look attractive, our experience with Robertson Homes has been disappointing due to the number of issues we’ve encountered in a relatively short period of ownership. One of the toilets was incorrectly installed, with a fixing nut fitted the wrong way round. This caused a slow leak that went unnoticed and eventually damaged the flooring in two rooms. Robertson Homes declined to contribute towards the repairs because the issue was discovered outside the two-year warranty period, despite it being the result of an installation error. The integrated fridge was installed without adequate ventilation, which led to the appliance failing and needing to be replaced within four years. We also paid for the garden to be fully turfed, but it was left full of rocks and not prepared to an acceptable standard. After nearly two years of discussions and complaints, Robertson Homes eventually agreed to compensate us. For a builder that markets itself as a premium housebuilder and charges a premium price, the quality of workmanship and aftercare has fallen well below expectations. Based on our experience, prospective buyers should be prepared for the possibility of ongoing repair costs and significant effort in getting issues resolved. Unfortunately, I would not recommend Robertson Homes.

Richard · 18 June 2026 · Robertson Homes Billingham

★★★★★ 5/5

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Helpful and friendly sales manager

We have just moved into our new build home at Meadowside, Bo’ness and are delighted with the quality. We particularly wanted to mention the excellent support and service we have had from Gillian Inglis in the Sales office and the site manager Eddie. They have been helpful and friendly and professional throughout and have made the whole experience so much smoother. We

G · 11 June 2026 · Robertson Homes Billingham

★★★★★ 5/5

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Our experience buying our home with…

Our experience buying our home with Robertsons at St Margaret’s has been fantastic, they have been extremely helpful and have kept us up to date throughout the process. Darren has been a fantastic help in the sales team and Russel the site manager has also been superb with keeping us well informed with the build!

James · 25 May 2026 · Robertson Homes Billingham

★★★★★ 1/5

Google

***SERIOUSLY AVOID*** Bought a new build from Robertson Homes in July 2024. Within 6 months, storm damage caused roof tiles to fall off, same issue happened across multiple neighbouring properties on the same development. Robertson repaired it, and the same thing happened again twice after, this time causing damage to my car. Clear evidence shows it's a failing on Robertson's part as exact same section of roof, the subcontractor even agreed and admitted liability. Robertson market themselves as Scotland's best housebuilder and boast about customer satisfaction scores. My experience tells a very different story. If you are considering buying a Robertson home, make sure you document absolutely everything from day one, i would never buy a Robertson home again.

Nabeel · 15 April 2026 · Robertson Homes Bilston

★★★★★ 1/5

Google

We moved into what we hoped would be our dream home in October 2024. We had previously purchased a Robertson home in Calderwood in 2021 and, although we liked the product, the overall experience was poor and made it difficult to settle. A few years later, we found a location and plot we loved. Despite our reservations about buying from Robertson again, the setting and the garden room ultimately persuaded us. Initial signs were positive, with only a few snags identified during the 7‑day inspection. However, the longer we lived in the property, the more issues emerged, culminating in a major incident in December 2025. Two days before Christmas, we experienced a leak from the water tank caused by a damaged pipe during construction. We were fortunate to be at home when the ceiling began to give way and water started running down the walls. Three months later, the damage is still being addressed, including areas of flooring that require replacement. This was the fifth leak we have experienced since taking ownership. Most of the windows have been replaced due to scratched glass, and although some remain marked, we no longer feel it is worth the ongoing battle with customer services. Senior management visited the property in January 2026 to discuss our concerns regarding the handling of snags, the lack of coordination among contractors, and the inconsistent quality of work. While the meeting initially seemed promising, further issues have since arisen. After replacing the kitchen worktops due to previous damage, another poor repair was carried out, and we now require a full replacement of the worktops and cabinetry following the fitters’ assessment. Purchasing a Robertson home appears to require constant effort simply to secure what you are legally entitled to. Information provided is often inaccurate, contradictory, or dismissive, depending on who you speak to. On several occasions, contractors have entered our home, caused damage to personal items, and shown little respect for the property while attempting to address snags. We continue to experience temperature issues in the garden room, which remain under investigation. Most recently, missing insulation was discovered behind sections of plasterboard in that part of the house. Heat Pump Fuse incorrectly installed despite raising concerns after several others on the developement had voice their issues. There are genuinely some excellent individuals working for Robertson, Jason and John in particular, but our overall experience has been extremely challenging. I am undoubtedly a disgruntled customer, but I believe my view is balanced. Some customers may have a positive experience; unfortunately, we have not been among them. If you are considering purchasing from Robertson Homes, I would strongly recommend doing thorough research and exploring alternatives. Based on our experiences at both Calderwood and St Margaret’s, the company does not demonstrate the level of care or respect that customers deserve. I have requested a call back from the Head of Customer Services several times since the damage caused on 11 March, yet no direct contact has been made. That, in itself, speaks volumes.

Allan · 26 March 2026 · Robertson Homes Bilston

★★★★★ 1/5

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DIABOLICAL

DIABOLICAL ! Mud bath , building site living in squalor scared to invite friends/family over due to total embarassament of the development. Shoddy workmanship as masking silcon windows over celophane ?? Leaking bathroom, leaking kitchen, second hand wood used in garden with nails protruding, spare bits wood popped in gate to fit eh was the joiner not wearing glasses that day or lost a measuring tape ugghhhhh ... who on earth inspected these homes and approved certification ? Cracks ok new builds can get them but the tapering man may have had an "off day", hey ho and don't ask about the front porch with dodgy tiling or the brick work that is cammy cazzy in some places - hope your home / site is better than our in Sunny Edinburgh North Quarter !!!

Laura · 24 March 2026 · Robertson Homes Bilston

★★★★★ 5/5

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Jenny from the sales team was great…

Jenny from the sales team was great with us today, making us feel very welcome and we enjoyed her taking us through the different possibilities available at the Shawfair site. Very helpful and friendly.

Wallicio · 21 March 2026 · Robertson Homes Billingham

★★★★★ 1/5

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Badly ran site!

The house quality has mostly been ok, however there were serious problems created by under skilled contractors. Vents not connected in the bathrooms, pipework under the sink fitted incorrectly, pipework on the boiler too short, which eventually caused a leak through the ceiling. The issues were resolved but only after I had personally spotted the problems, NHBC had failed to pick any of them up on their inspection, nor the plumber or gas fitter who tested the boiler. However the biggest issue has been the poorly ran site, working beyond the regulated hours permitted by local council. Contractors blasting music at night club levels every other day. I had the pleasure of the drain cleaning wagon from 5.30-8pm last night after 9 hours of sirens and heavy machinery through the day. Thanks Robertson’s it’s been a joy to live on the Bowes Manor site the last 18 months with the 60 days of peace it has afforded me. Shame there was not a minus star rating!

KT · 5 March 2026 · Robertson Homes Billingham

★★★★★ 1/5

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If only we could rate 0 star

If only we could rate 0 star! Don’t let the beautifully decorated and well finished show homes fool you. We were given a home that was built with careless disregard to quality and standards, leaving us with an unfinished home in terrible condition. Followed up by the most horrific customer service I have ever experienced. Six years on and still unfinished snagging, with catastrophic damage from latent defects from faulty installation, yet no accountability. Our whole development has been riddled with similar issues. Never again would I buy or recommend Robertson Homes. Stay well clear!!

Lynsey · 1 March 2026 · Robertson Homes Billingham

★★★★★ 3/5

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Eventually living in our dream home.

I have waited 4 years to write a review, buying experience was first class, kept in loop of progression at all times. First 2 years were very difficult with snagging issues, I fortunately kept going and got almost every issue resolved, more by my kicking and screaming than by Robertson's good will, but we did get there eventually. 4 years on we love our home in the Ness castle estate, Inverness and look forward to many happy years living in our Robertson's home.

Bakerboyle · 23 February 2026 · Robertson Homes Dunbar

★★★★★ 5/5

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Gillian from the sales team is amazing…

Gillian from the sales team is amazing , just made us feel so welcomed and we thoroughly enjoyed working with her and developed a close friendship. Thank you Gillian if not for you I don’t think we would have been able to get so attracted to the Shawfair site. Overall Robertsons are quick and efficient, although they are expensive they do deliver the quality so totally worth it! That said, we are bit disappointed that garden is undone with no turf and would cost us few thousands , would have appreciated if basic turf is done , it’s an unexpected expense which we were not aware until late in the process.

Unknown · 6 February 2026 · Robertson Homes Billingham

★★★★★ 5/5

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Robertson Shawfair Team

We moved into our Robertson home in December and so far so good. We’ve settled in and it really feels like home. The process of purchasing our home was made easy and as stress-free (as possible!) thanks to Gillian Sosa. Her knowledge and guidance were exceptional. From our first enquiry to viewing the Robertson properties, Gillian put our needs as a family at the forefront and really considered what property was right for us. Always helpful, Gillian's professionalism and care were evident throughout the process, as she kept us informed every step of the way. Throughout the process we felt valued and supported, making our home-buying journey with Roberston a really positive experience. Gillian was instrumental in finding the perfect home for us and we’re very grateful for her guidance and support through the whole process. Since moving in the level of service continues to be high. The Robertson team on site provide good communication, with regular updates, and make themselves available when we experience any issues or have any queries about our property. Assistant Site Manager Ross Sheerin, in particular, has been approachable, professional and helpful. Thank you Gillian & the rest of the Robertson team x

Laura · 6 February 2026 · Robertson Homes Billingham

★★★★★ 5/5

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Robertson Sales

I recently bought a home from Robertson Homes with Gillian Sosa, We had a great experience with this estate agent from start to finish. She was professional, knowledgeable, and always quick to respond to questions. The whole process was handled smoothly, with clear communication at every stage. I can’t recommend this estate agent highly enough. She was friendly, honest, and genuinely cared about making the process as stress-free as possible.

Robyn · 5 February 2026 · Robertson Homes Billingham

★★★★★ 3/5

Google

Stunning houses but way overpriced for living in burnmoor 😂 …

Gee · 23 January 2026 · Robertson Homes Bournmoor

★★★★★ 5/5

Google

Rating only, no written review.

Ian · 18 January 2026 · Robertson Homes Bournmoor

★★★★★ 5/5

Google

Rating only, no written review.

Sinju · 16 January 2026 · Robertson Homes Bilston

★★★★★ 5/5

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Robertson super heroes at Rosslynlee

Moving from England to Scotland was stress on top of the usual house move stresses! Diane and Joyce were totally superb in sales. Very patient and always enthusiastic - it was a long wait! Post purchase - we think Russell and his team should be nominated for superhero status - they have all been absolutely amazing. No matter what the issue or question is - the guys always deliver, with a good degree of humour, care and understanding. We have been made to feel like 5 star guests throughout and we are enormously appreciative. Thank you, especially to Russell. J&K

Jo · 4 January 2026 · Robertson Homes Bilston

★★★★★ 5/5

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Fantastic support from Dan & Sarah…

Fantastic support from Dan & Sarah throughout the process. Build quality is excellent and the site team are very responsive to snags

David · 22 December 2025 · Robertson Homes Bournmoor