Trusted Agent profile
★★★★★
491 reviews across 4 offices and 2 platforms
Robertson Homes has four offices, in Dunbar, Bilston, Billingham and Bournmoor. Together they have 491 reviews on two platforms, rated 3.3 out of 5 overall.
37
Reviews on Google
All 4 offices
454
Reviews on Trustpilot
Business-wide
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Robertson Homes's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotDan and Sarah - 5 Stars!
The customer service from Dan and Sarah, from the very beginning of our buying journey was second to none. They made the buying process as stress free and as quick as possible. We really cannot thank them enough. We are more than delighted with our new home! 😊
5/5
GoogleRating only, no written review.
5/5
TrustpilotExtremely happy customers!
Just recently moved in to new Robertson development at Almondell, Calderwood. We could not have been happier with the whole process from start to finish and are absolutely delighted with our new home. Linda Cockburn the sales exec has been absolutely fantastic since the first interaction and site managers Greig and Stewart are the best of the best! Every morning our four year old is at he window looking for Stewart as he takes the time to interact with our son whenever he sees him, and always has a smile and joke. Anything we have asked of the site team has been actioned immediately, and they have been so proactive in getting our snagging issues sorted. The after care we have had across all departments is excellent. Couldn’t recommend Robertsons more based on our personal experience!
1/5
TrustpilotWorst Customer service I have ever experienced.
Issue with sand mastic around windows at Great Glen Hall development in Inverness. Acknowledged by Robertson Homes over 2 years ago who accepted responsibility and agreed to put right. Absolutely liars, false promises and deliver nothing . Missed deadlines, never return your calls, Robertson managers Michelle ( supposedly customer service manager ) utterly useless, same as Jeannie (CEO PA) hopeless and don't care about any form of issue with your property or you as a Robertson customer. Be very wary of buying a Robertson home and if you do and something goes wrong with your property and it will you can forget about any form of support or help from there customer service team especially the two individuals that I have mentioned.
1/5
TrustpilotTypical Robertson response
Yet again, I feel let down by Robertson Homes.
1/5
TrustpilotAwful Customer service
Writing this review after our final snag has just been completed nearly 3 years after moving in.
1/5
TrustpilotKept my deposit
I have been trying, unsuccessfully, to have my deposit returned by Robertson Homes for over six months. Do not, under any circumstances, reserve a house with them. Your deposit will be held by them in breach of the contract both parties agreed to.
5/5
TrustpilotGive Sarah in Inverness a pay rise
Purchased a house in the Torvean development in Inverness and extremely satisfied. Sales executive Sarah was an absolute star throughout the whole process and extremely understanding and helpful with multiple delays on our end due to the sale of our previous property having multiple issues. Could not have been anymore understanding and a real credit to the company. Extremely happy with the whole process.
5/5
Trustpilot10/10 Service
We have just recently purchased a home at Torvean and Sarah could not have been more helpful! She made the process so easy and was always on hand to help answer any questions.
5/5
GoogleRating only, no written review.
5/5
TrustpilotWynyard Woods
Ok…so after reading a lot of reviews and seeing signs in the windows of many residence on the development saying “Robertson’s fix our Homes” we were put off buying. We looked all around the North East and nothing ticked as many boxes as the Robertson’s Homes on Wynyard. We actually went to pay a deposit to both Story Homes and Bellway but neither had the wow factor or actually asked for the business. So, 9 months down the line we called back into the Robertson’s Homes sales office and spoke to Dawn. To my surprise, she remembered us, even down to the fine detail of our jobs and how many children we had. That was it, customer service at its finest, and a house that ticked 95% of the boxes! Within 5 weeks to the day, Dawn had helped, find a mortgage, part ex our house and we moved in. If it wasn’t for Dawn’s professionalism, determination and product knowledge, we would not be in here now. She is a true ambassador to the business who believes in the product she is selling. As for the snagging list, it was next to none. The little things I’ve had, they have jumped on to sort out. Yes, there are small snags like the odd bit of paint work that could be better etc but we’re all human and don’t get it right 100% of the time. Nothing that can’t be put right with a touch up pot.So far, everyone at Robertson’s could not have been more helpful, even down to the folk lift driver. Both site managers Mike and Dave have been excellent in getting things sorted. I honesty could not ask for more. They even took all our cardboard and rubbish away after unpacking boxes. Our experience so far has been second to none. So happy we ignored the noise and took the plunge.Spectacular service - thanks guys 😁
5/5
TrustpilotBeautiful homes and an amazing welcome…
Beautiful homes and an amazing welcome from Dawn at the homes in Wynyard.
5/5
TrustpilotNos 4 Lionfields Lambton
Great team who are always there to help and support you. Minor hiccups sorted immediately and professionally. Stunning properties with an excellent build quality.
4/5
TrustpilotWilliam at the Hamilton Heights site is…
William at the Hamilton Heights site is extremely professional and honestly deals with all your queries soo quickly and just gets it sorted. He is an asset to the team and should be made as the site manager as we never see the site manager around! What a pleasure to deal with William.
Hi JT,Thank you very much for taking the time to write a fantastic review and congratulations on moving into your new home!Many thanksRobertson Homes
5/5
TrustpilotTop builder for new homes
We bought our first property in Scotland, after moving from England, through Robertson homes and what a great experience it has been. Three things stand out: location, build quality and customer service. The initial purchase process though Diane at the Thorn View site was detailed and clear. Diane had excellent attention to detail and communication skills. After handover, all snagging issues were rectified in a timely manner and with care. We had also agreed a minor alteration to the garden which was slightly off the plan we were initially shown and Robertson homes were prompt at dealing with this. Stewart (site manager) has been exceptional and is my favourite person to invite over for a cup of tea and chat about things. Overall we knew we were spending a lot of money purchasing the property in a prime location but we feel Robertson homes has made it all worth it. I would recommend them highly.
5/5
TrustpilotRobertson Builder, Thorn View Estate
The whole process from our initial consultation with Diane in the show home to the final sign off with Stewart the site manager has been very smooth. We have not had any major snags with our new build and all the snags highlighted were dealt with in a timely manner. We are very happy with the interior finish of our new home and very pleased that that whole estate including the landscaping and external paving look great. Everything is as explained clearly to us throughout the process of buying a new home and we were given plenty of written information too.Highly recommend Robertson builders based on our experience in Glasgow.
5/5
TrustpilotOutstanding service and exemplary build
We moved into our beautiful new home at Lionfields Lambton Park 6 weeks ago and I can’t fault the exceptional service we’ve had. It has been first class from everyone along the process, particularly Lloyd, Maxine & Steve. The extra mile they have taken has made the process memorable. Our moving in day we received a comprehensive walk through by Lloyd the site manager & Maxine, the sales executive. The welcoming gifts were a lovely touch too. The standard of build is exceptional, stylish and immaculate, any minor snags we’ve had has received immediate attention and specialist sent to the house to resolve the problem. I would highly recommend buying a house in this estate, you will not be disappointed. Thankyou for making this exciting experience pleasurable we really appreciate all your efforts, your all a credit to Robertson, they really have employed the cream of the crop!
4/5
TrustpilotBowes Manor
Been in my house a few months now and nothing to report. Minor leak at washing machine pipe work was resolved quickly by site manager Chris, who check regularly if all ok. Marie was excellent and sad that she’s left! Site is still in build progress and I guess once started again I’ll see the impact. But can’t fault Chris and Marie, excellent customer support. Bowes Manor
5/5
GoogleClass
4/5
GoogleAmazing well made homes. Estate charges let living there down.
5/5
TrustpilotOutstanding Service …..
Outstanding Service …..I received an exceptional service and support from Dawn , the senior sales advisor, throughout the process of purchasing my new home . She promptly guided me through every step with clarity, and indeed went above and beyond to ensure I felt confident and well-informed. Thank you Dawn for addressing any concerns quickly and ensuring that everything was ready for me to move in. The entire experience, from start to finish, has exceeded my expectations. I am thrilled to begin this new chapter in my beautiful home, and I owe much of that to your hard work and commitment to outstanding services Thank you once again for making this journey so memorable.I would like also to thank Mike the site manager who explained all the new details professionally and introduced me to my home and was thorough in providing tips.I will not hesitate to recommend Robertson homes to friends and family in the future.
4/5
GoogleRating only, no written review.
5/5
TrustpilotShow home visit - a great experience
As a development Land Agent, we get to experience the process of new home development from literally the ground up, and it has been a pleasure to see the new development team at Robertson Homes achieve so much and be so passionately proud of the homes they build. The quality of their product today is phenomenal. We urge anyone to visit their showhomes to gain an understanding of this for themselves.
5/5
TrustpilotAmazing new homes
Amazing new homes, great site at Lambton. Lovely people in the sales suite / land team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dunbar has the most, with 462 reviews rated 3.3 out of 5, followed by Bilston with 455.
The four Robertson Homes offices, by town:
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