Trusted Agent profile
★★★★★
491 reviews across 4 offices and 2 platforms
Robertson Homes has four offices, in Dunbar, Bilston, Billingham and Bournmoor. Together they have 491 reviews on two platforms, rated 3.3 out of 5 overall.
37
Reviews on Google
All 4 offices
454
Reviews on Trustpilot
Business-wide
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Robertson Homes's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSarah and Dan - Inverness Torvean
Sarah and Dan at the Inverness Torvean development were absolutely outstanding. They provided unwavering support and guidance from start to finish, answering every question we had and offering reassurance at every stage. Their kindness and genuinely personable approach made the entire experience feel even more special.
5/5
TrustpilotSarah and Dan as so professional in what they do.
Sarah and Dan made everything so easy, I and my wife went in for an enquiry and ended having a good deal. Thanks to you guys for your professionalism from start to finish.
5/5
TrustpilotLovely experience
For first time buyers,Robertson made it a seamless journey for us. Sarah and Dan at Torvean Inverness are simply amazing. They carried us along every step of the way from start to finish. I highly recommend
5/5
Trustpilot5 Stars!
We reserved a home with Robertson in the summer due to a relocation from Birmingham to Scotland and we didn’t really have a clue about areas or places to live. Everyone has been so helpful and patient in helping us find the right site and plot and also as we had a few hiccups with our own sale getting delayed. Diane at the St Margaret’s site in particular has been incredibly patient and helpful and you can really tell both sales and the site manager care about the quality of the home they are handing over to you! This will be the 4th new build we’ve bought and by far the best service and house!
5/5
TrustpilotWe bought a house from Robertson Homes…
We bought a house from Robertson Homes in September 2025. Their service has been absolutely brilliant from start to finish. House quality is 100% we absolutely love our house. The rooms are excellent size for our growing family. We received a house gift from Robertson when we moved in. A beautiful box full of goodies from The White Company (which must have cost a pretty penny) this was a beautiful touch by Robertson’s - love it 🥰 Diane from the sales office at Rosslynlee is an asset to Robertson’s. Her customer service is 5 stars. Russell the site manager at Rosslynlee has also been amazing, friendly and very helpful whenever we needed anything sorted or fixed. Highly recommend a Robertson Home to anyone who is thinking about buying one. Tracey x
5/5
TrustpilotLove our new home in Rosslynlee
We just moved into our new home at St Margaret's, Rosslynlee, and love it. We had a difficult process with our own house sale and we're very grateful to Robertsons for allowing us to keep the new house reserved while that was going on; I don't think any other builders would have. A special thanks to Diane for being so kind and patient with us throughout. The site manager, Russell, has also been great so far at attending to small snagging issues.
5/5
TrustpilotExcellent Customer Service
My partner and I are in the process of purchasing a Robertson Home. We went to see the their development at Rosslynlee and instantly fell in love with the area. Since then we have reserved our dream home and plan on moving in March early next year. Throughout the whole process Diane and Darren have been so warm and welcoming but have also been fantastic in giving us regular updates about our house and even helped with picking our flooring. It’s been hugely appreciated and we are very excited to move in the near future.
5/5
Trustpilot5 star Satisfaction!!’
Have just moved in to our brand new Robertson home and absolutely love it!! Has been a great experience start to finish - Sarah and Dan have been fantastic and couldn’t have done more for us during the whole buying experience They have kept in constant contact and always been happy to keep us up to date and deal with any queries we have had. Their help in getting us over the line and into our new home has been invaluable!! Now we are in we are looking forward to enjoying the fabulous spec and finish of our new home for many years to come!!
5/5
TrustpilotGreat service throughout the process
From the minute I contacted the team (Dan and Sarah) at Torvean I felt looked after like a valued customer. From viewing a property to concluding just over six weeks later I was kept fully informed of the process, I knew what was required of me and the whole process ran smoothly. The service has continued at this level since moving in with any small issues/initial snagging dealt with promptly and professionally.
1/5
TrustpilotI've having been trying since the 7th…
I've having been trying since the 7th March to get them to fix my roof tile which crumbed and they said its not covered after two years. I had not lived here two years. Then another one has now crumbled off and still they will not take any responsibility. My partner was ill and I received rude emails about if I don't send photos of other faults they would not fix. He had suspected cancer and was in hospital for goodness sake. They said the house was sound proofed but i can even hear my partner turn in bed in the living room. They said they inspected the roof and there was nothing wrong with it. Well whose roof did you inspect? Now sending all photos and emails to NH BC. Do not ever buy these houses my toilet even flushes green weeds.
5/5
TrustpilotTorvean Inverness
We bought at Torvean Inverness. From seeing the house to moving in was a short 5 weeks. We mainly dealt with Dan ( Sarah equally as helpful and friendly) who was amazing. Open, honest and very knowledgeable. We know exactly what we had to do, the appointment we needed to attend, selection of interiors, meeting with site managers, the documentation reviews and approval and handover. We were involved along the way. We have just moved in and we are so happy and want to say a big thank to Dan for his patience and understanding. From a buying perspective it was amazing and relatively stress free. Hopefully we will not have too many snags and it over to customer care to see if they can live up to the high bar the sales team have achieved
5/5
TrustpilotWe bought a 5 bed property at Torvean…
We bought a 5 bed property at Torvean Inverness and we are delighted with the house and the professional service we received from Dan and Sarah. We could not fault the quality of the finished house. Dan and Sarah were so helpful and kind throughout the process. Many thanks indeed.
5/5
TrustpilotGreat experience at Shawfair
Gillian at the Shawfair site is just so knowledgeable and helpful, and a genuinely lovely person. Scott, the site manager also took an hour out of his busy day to reassure me about the quality of his houses and to show me around one that had just been finished. I was really impressed with the houses compared to other developers.
5/5
TrustpilotAlthough we haven’t purchased yet
Although we haven’t purchase yet, meeting with Gillian at Shawfair development in Edinburgh has already been an outstanding experience. We visited the site and the show home, and we certainly were not disappointed. From the very first conversation, it was clear that they genuinely care about understanding our needs, preferences, and long-term goals. It just felt right. Gillian is so knowledgeable, and incredibly responsive throughout the entire process so far. What stands out most is how smoothly and easy everything felt, we’re confident that when the right property comes along, the buying process will be seamless and stress-free. Gillian has made it clear that our satisfaction is their priority, and that trust means everything when making such an important decision. We’re excited about the journey ahead , we would be very fortunate to work with someone so professional and committed during the process. Highly recommend!
1/5
TrustpilotDon’t spend you hard earned money on these homes
Awful homes, won’t take ownership of issue
5/5
TrustpilotSatisfied couple
My husband and myself would like to give a great big Thankyou to Maxine from the development at Lionsfield. Maxine is a totally exceptional sales representative, who has gone above and beyond to enable us to make a purchase upon this development and it was her persuasion that actually tipped the scales. Her knowledge and experience of this development along with her honesty and straightforward attitude made what was a difficult decision into a smooth transition. Well done Maxine you are a credit to yourself and company.
5/5
TrustpilotIt's Roberston over and over again for us
It’s been seven months since we moved into our home in Hamilton Heights, and the experience has been truly exceptional. Every snagging issue was addressed promptly and with the highest level of professionalism. The support we received both before and during the move was outstanding. A heartfelt thank you to Russell and Gill, who went above and beyond to ensure our satisfaction throughout the entire process. When we experienced an issue with our cooker shortly after moving in, Russell swiftly secured approval from his manager to have it replaced, an action that really exemplified their commitment to customer care. We’re incredibly grateful for everything they’ve done to make our transition smooth and enjoyable.
5/5
TrustpilotSt Margaret's Rosslynlee
We recently purchased a home at the St Margaret’s development in Rosslynlee and wanted to share how positive our experience has been so far. From the moment we received our keys, Site Manager Ross has been outstanding. His professionalism, approachability, and genuine commitment to customer satisfaction have made a real difference.
5/5
TrustpilotWe are buying a property at St…
We are buying a property at St Margaret’s in Roslynlee and the process and care given to us has been outstanding. Diane and Joyce have looked after us so well, nothing is a hassle. Met Russell the site manager on Wednesday and as we haven’t seen the house type inside since we went to Hamilton to see the show home months ago… he let us have a peek.. which was magic as it makes it feel real again! Met some of the on-site workers who are also so nice. 2nd time buying a new property, 1st time with Robertsons, and this experience is way better than last. Thanks all… 7 weeks to go!!
5/5
TrustpilotSt Margarets Rosslynlee
Recently purchased a new home at St Margarets Rosslynlee, Diane & Joyce from Sales were extremely helpful and we cannot thank them enough as we found moving home rather stressful and their experience dealing with this was much appreciated. Upon Moving in 1 month ago we met Russell the Site Manager who dealt with the minor issues we had promptly and professionally, his team Ross , Brett and all tradesmen provided an excellent level of service and are all a credit to Robertson Homes. We are delighted with our beautiful new home and appreciate all the small issues being dealt with so quickly. Would highly recommend Robertson Homes for your next move.
1/5
TrustpilotUnbelievable
We have been waiting almost 5 years for outstanding issues to be completed and still ongoing. PThe last 12 months have been a waste of time due to sub contractor groundworker incompetence and lies. After responding to Robertson made up stories, there has been no reply from the MD, D. Stott, or customer care. It is a pity the customer can not be supported as much as their sub contractors.
5/5
TrustpilotExcellent sales team who were very…
Excellent sales team who were very helpful and kept us up to date regularly on how things were proceeding
5/5
TrustpilotExcellent service at Calderwood
We have had an excellent experience with Robertson Homes at Almondell Calderwood from start to finish. House was ready ahead of schedule and completed to a very high standard. The few minor snagging points were dealt with very quickly by Greg & Stewart and the team couldn’t be more helpful. Great experience!
5/5
TrustpilotSarah & Dan were fantastic but…
Sarah & Dan were fantastic but particularly Sarah
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Dunbar has the most, with 461 reviews rated 3.3 out of 5, followed by Bilston with 455.
The four Robertson Homes offices, by town:
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