5/5
TrustpilotLionfields
Great showcase event at the Lionfields development.
Trusted Agent profile
Robertson Homes estate agents in Dunbar, Bilston, Billingham and 1 more
★★★★★
491 reviews across 4 offices and 2 platforms
Robertson Homes has four offices, in Dunbar, Bilston, Billingham and Bournmoor. Together they have 491 reviews on two platforms, rated 3.3 out of 5 overall.
37
Reviews on Google
All 4 offices
454
Reviews on Trustpilot
Business-wide
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Our offices
Robertson Homes's four offices, most reviewed first. Each has its own page.
- Robertson Homes DunbarQueens Road, Off A1087, EH42 1ZX461 reviews · 16 on Google (4.1)6 in the last 90 days
- Robertson Homes BilstonRosslynlee, Roslin, EH25 9QF455 reviews · 8 on Google (3.6)5 in the last 90 days
- Robertson Homes BillinghamBurn Avenue, Wynyard, TS22 5UP436 reviews · 9 on Google (3.7)5 in the last 90 days
- Robertson Homes BournmoorBowes Gate Drive, Lambton Park, DH3 4DS434 reviews · 4 on Google (4.2)5 in the last 90 days
Latest reviews from every Robertson Homes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotBrilliant Company to deal with and…
Brilliant Company to deal with and absolutely beautiful homes! 🏡
5/5
TrustpilotGreat development with the most stunning homes.
Great development with the most stunning homes located in Lambton Park.Amazing quality homes and the attention to detail in the show homes is second to none. The team at Robertson’s are fantastic!
5/5
TrustpilotLovely staff
Lovely staff, fantastic developments, Lambton is a lovely spot
5/5
TrustpilotExcellent Show Home Customer Service
I recently viewed Robertson’s show home at their Lambton Park development in the North East of England. The customer service was second to none and the build quality across the development was fantastic. A great experience.
5/5
TrustpilotROBERTSONS is a 5 star house builder
ROBERTSONS is a 5 star house builder, after visiting the new show home today at Lambton, I am blow away, best show home I’ve layed eyes on.
5/5
TrustpilotBrilliant
Brilliant. Thankyou to Wes and the team for the tour beautiful homes and venue.
1/5
TrustpilotBe warned!
We have lived in our house by Robertson’s for almost 3 years. And what a frustrating time it has been! Two and a half years of sorting snagging issues that takes a toll on your mental health!!! And if you buy a house from them then don’t expect the communal areas to be of a standard that you would expect from the price you pay for your home!! Once they have your money they have absolutely no care about the finish of the area around your estate! This company will lie and lie to you about everything you challenge them about!! If we knew then what we know now when we looked around the show house we would have never bought a home by Robertson’s! Even trying to communicate with the CEO is useless!! Be warned!
5/5
TrustpilotHamilton Heights
We have recently moved into our new home at Hamilton Heights.From the minute we reserved our plot,Gillian was fantastic and kept us updated weekly with progress right up until the day we moved in.William has been fantastic and is an asset to the company.Any snags have been sorted and he has regularly checked in to make sure everything is satisfactory.Overall a very easy and enjoyable experience.Thanks 😊
5/5
TrustpilotHaving recently moved into our new home…
Having recently moved into our new home at Hamilton Heights, we have had excellent assistance and help with any help queries regarding our home from William, he is always courteous and helpful whenever I've contacted him.
5/5
TrustpilotHamilton Heights
We've had a great experience at the Hamilton Heights site so far. We moved in May 2024, got a professional snagger and all snags have been sorted. The team (William & Russel) have been nothing but helpful, going above and beyond. Our home is an absolute dream!
3/5
GoogleRating only, no written review.
5/5
TrustpilotIt’s my first home and I cannot thank…
It’s my first home and I cannot thank Dawn enough for all what she did to make my home buying experience as such easy and enjoyable. I told Dawn you’re not just selling houses, rather, you’re doing so from the deepest of your heart!
1/5
TrustpilotResponse to comments posted on my review
I have previously reviewed the experience I have had building with Robertson Homes. My review was questioned, it was stated that I was confusing this company with another. That is not true, I am building a condo located at206 Timber Trace LaneBloomfield Hills MI 33432Does that ring a bell?
Agent replied · 23 October 2024
Good morning Liz, We are sorry to read your review. As mentioned in your previous review, we are a UK based housebuilder with developments across Scotland and North East England only. Our website is www.robertsonhomes.co.uk where all our developments are listed.The company you are referring to is a US based company that shares the same business name as us. We are a completely separate company to them and have no affiliation to them or any US locations. Kind regards,Robertson Homes
1/5
TrustpilotAbsolute disgrace of a company
Absolute disgrace of a company, couldn't screw in a lightbulb properly if they tried. They've butchered my whole apartment complex and I'm now forced to move as its that bad.
Agent replied · 23 October 2024
Good afternoon,We are very sorry to read your review. Unfortunately we are unable to identify your details so have requested to Trustpilot to gain more information.Kind regards,Robertson Homes
5/5
GoogleBeautiful homes surrounded by lots of woodland
1/5
TrustpilotMy experience building with Robertson
I have been building a site cond at the Robertson development in Bloomfield Hills; the project began over a year ago.We have had an exceptionally disappointing experience with these builders and regret our decision to purchase our lot. The communication between the design department and the builder is poor to absent. The design department offers limited choices. The design departments communication with their own venders is poor. The slabs for the kitchen were fabricated in a brushed finish. I have never encountered a brushed finish, let alone ordered one. I was told that the would reorder the correct slabs but I would be given a late fee and would have to pay for the slabs they had mistakenly ordered. I was sent to their vendor to select appliances. I list of appliances was provided to Robertson, including a gas dryer. A gas line was not put in the laundry room. I noticed this oversight, pointer it out and was told, they will put it in, but, I must pay to have it done and an additional late fee. the appliance list was provided to them a year ago. These are just a sample of problems I have encountered. I made an expensive mistake, If you are planning to use them, speak with current residents, see how their experience was.
Agent replied · 23 October 2024
Afternoon Elizabeth, We are very sorry to read your review and we appreciate you sharing more of your details upon request. However, we are unable to identify your details on our system or have a previous development names Broomfield Hills. We believe you may be referring to a US based company with the same name. Please see their website here: www.robertsonhomes.comWe have no affiliation to this company, we are a UK based Housebuilder and all our developments are within the UK, and therefore unable to provide any further support on this matter. Kind Regards,Robertson Homes
1/5
TrustpilotDay light Robbery at Robertson group / home taken…
Robbery Robertson group / home taken the Micky or £140 fees, For in house safety critical medical certificate Worked with Robertson homes with multiple agencies Dundee hilltown Perth high school stAndrews dalwhinnie and more. Robertson are the only company in Scotland asking for £140 charge. Morgan sindall do it free, miller homes are free drug and alcohol tests on every site. Getting 2 or 3 job offers a week for Telehandler / 360 excavator work from multiple agencies as they can’t fill the job so passing on to other agencies. I phoned Dundee & Stirling offices to say I won’t work for you with £140 fee charges. Robertson group just keep phoning other agencies hoping to find a mug that pays £140. While pulling the pants down to take advantage of workers, bad enough that £25 A week that cis self employed workers get charged to email out a a payslip from umbrella companies. All that’s happening is the next new agency phones me with the same job. I am registered with about 40 agencies. You would be better training you labourer to drive plant and pay for training & expensive cpcs cards rather than pestering me for Telehandler & 360 excavator jobs through agencies. Go find yourselves a mug somewhere else working for peanuts so you can pay more to management What’s next charging for ppe soap & toilet paper.
5/5
TrustpilotThe sales executive
The sales executive Marie could not possibly be more helpful. Nothing was too much trouble and she was very professional and efficient. Always kept in touch and was on top of every detail. She has made what could be a very stressful occasion very easy
5/5
TrustpilotFantastic Builder
We have recently moved into our new Robertson home at Hamilton Heights and we have been nothing short than impressed with the whole experience. Gillian in sales was in contact throughout the whole home buying journey and made moving in easy. Russell, William and Bret have been fantastic. All three are incredibly friendly and want you to be happy in your new home. Like all new homes, there are snags, but they don’t shy away from them and want to get things right. I’ve seen William helping out with someone’s garden on the estate and they have popped round numerous times to make sure that things are okay in our new home. Russell is a fantastic site manager and truly cares about all the home owners on the site. It is our first time buying from a new build and I don’t think we would get this excellent experience elsewhere and it is all down to Gillian, Russell, William and Bret. Based on our experience, I would throughly recommend buying from Robertson Homes.
1/5
TrustpilotBe very wary of Robertson homes
Be very wary of Robertson homesAfter looking at new developments in Kirklevington and Wynyard, I will definitely be staying away from Robertson homes. It’s clear that Robertson homes have got some very upset customers in Wynyard, with a number of homes displaying some very worrying signs all around the development. Big red flag for me!The landscaping also leaves a lot to be desired and shows Robertsons clearly aren’t interested in investing any money or effort in the aesthetics of the estate. In contrast, we found the Story Homes development in Kirklevington gave a lovely feel with some great communal areas for kids to play and walks to the village. It seems pretty obvious that all the reviews from the 10th August were promoted from an open day, so I would be very wary of taking these as gospel. Do what I did and take a drive around Wynyard, then make your own mind up.
1/5
TrustpilotTalk to Phase 1 Buyers at Wynyard!
I would not trust 'reviews of a showhome' when there are posters in the windows of Phase 1 asking Robertson to fix their houses at Wynyard. There is something very fishy going on here that all of a sudden people are writing to review a show home! Talk to the people who own houses in Phase 1 as I have done, you may think twice on buying!
1/5
TrustpilotOnly one star as cannot give a zero…
Only one star as cannot give a zero which is what they deserveHad many problems which would take too long to list I would never buy from them again and have nit met a single person who has anything good to say. To sum it up once they get your money then they are no longer interested in youJust fir info I bought my house 7 years ago and were the third family to move in
5/5
Trustpilotwork experience
I recently did a day of work experience at Robertson homes- it was very insightful and the team was amazing!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Robertson Homes
Which Robertson Homes office has the most reviews?
Dunbar has the most, with 461 reviews rated 3.3 out of 5, followed by Bilston with 455.
Where are the Robertson Homes offices?
The four Robertson Homes offices, by town:
- Billingham: Burn Avenue, Wynyard, Billingham, TS22 5UP
- Bilston: Rosslynlee, Roslin, Bilston, EH25 9QF
- Bournmoor: Bowes Gate Drive, Lambton Park, Bournmoor, DH3 4DS
- Dunbar: Queens Road, Off A1087, Dunbar, EH42 1ZX
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