Robertson Homes estate agents in Dunbar, Bilston, Billingham and 1 more

★★★★★ 5/5

Trustpilot

Hayley and Kim were friendly

Hayley and Kim were friendly, helpful and very approachable. They answered all of our questionsThe show homes were build to a high standard especially with the added garden room it just give you more room for family living

Pamela · 6 June 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Calderwood- East Calder

Calderwood - East CalderHayley was excellent throughout our enquiry process and was always available to answer questions and give us the information needed. She was pleasant, polite and knowledgable and always welcoming. We have been looking for a new house for a while and Hayley's customer service really made a positive difference.

Nick · 4 June 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Sessay Grange - excellent buying experience

Nothing but a positive experience from Robertson Homes. From the moment we visited the site and subsequently decided to buy a house, communication and customer service has been excellent. Special mention for Dawn, Chris and Steve, all of whom have made the process extremely smooth.The only slight issue has been the availability and reliability of sub-contractors which have, on the odd occasion, delayed certain work being done. However, this is out of the control of Chris/Steve who work extremely hard to address any issues that residents may have.

John · 30 May 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Robertson Home - Nunthorpe

We bought a Robertson home in Nunthorpe. Our experience has been great. From the start Dawn from the sales team has been wonderful, she's answered all our questions quickly and helped us in the sale of our old property, her knowledge and experience was priceless to have at hand. The building team Chris, Steve and Tom (and many others!) have also been wonderful. We have a Guimard style property and it is a perfect family home. Other than a few minor hitches the house has been outstanding. All the appliances are great you get AEG as standard which is fantastic.We got the flooring and carpets installed by Robertson as well and they are pristine.The rooms are light, bright and huge. We were able to choose the kitchen and bathroom interior and the finished product is lovely. With a fantastic standard on tiling.The team have come round and sorted every snag on our list very quickly. We only had minor problems such as marks on the exterior render and doorbell not working. Most issues were fixed the same day as our walk round a week after we moved in.We have been in only three weeks and are just awaiting the windows contractor hired by Robertson to fix some issues.The team can not do enough to help they are easy to talk to and very approachable.We would highly recommend a Robertson Home.

Elle · 26 May 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Happy with all aspects so far …

Happy with all aspects of newly moving into our Robertson home at Sessay. Team - Dawn, Chris and Steve all being attentive to plans to get snagging completed , on top of working to get final houses completed. Great comms , nice folk. Trades can be a let down - Robertson’s need their own , decorators through to landscapers - must be worth looking into. Thank you Team Sessay.

Sily · 14 May 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

One year since my last review…

One year since my last review and after 2 years 2 months since i moved into the property my snagging is still outstanding.I have written several letters of complaint to Lisa Riley head of customer care which have all been ignored. A letter to the managing director which was also ignored. I have gone to Lawyers and a plan was put together to get all the snagging complete over a 3 week period. Two contractors turned up, i sat in waiting for contractors to turn up and nobody arrived and no notice was given.Went back to the lawyers and the only resolution was to take Robertson to court.NHBC contacted again and a report as drawn up in December 2021 giving Robertson to end of May 2022 to complete the works. To date this has not been completed.Emails sent to John Cairey and Lisa Riley again, asking for response to complaints and an update on the work? some 10 days later zero response.This company will not respond to complaints, they are not interested once they have your money and they will drag out everything until you loose patience and give up.

Allan · 25 April 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

The home has exceeded all of our…

The home has exceeded all of our expectations. The daunting process of buying a homes was made easy by Linda the sales consultant at Bishopton Dargavel Village. She kept us up to date and was happy to help with even the smallest of requests. Highly recommend.

Emma · 2 April 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

We have recently moved into The…

We have recently moved into The Alexander in Dargavel Village. The customer service we have received from the moment we enquired to getting our keys has been fantastic. Linda made the process nice and easy and always kept us updated with calls and emails every few weeks. The welcome we got from Linda was one of the reasons we decided to go for a Robertson home as we had seen a few other development sales advisors who just didn’t care about our interest. We have had a good response to our snag list so far. Still waiting on a few things being sorted and some of the paint finishing are not as clean cut but we have been advised it will be fixed as part of the snag list. Overall the standard of the house is really good and the customer service from Linda has been excellent. I would happily recommend Robertson homes to anyone thinking of buying.Nicola

Nicola · 1 April 2022 · Robertson Homes Bournmoor

★★★★★ 4/5

Trustpilot

Our Dargavel Village Alexander Home

After having a terrible time looking at the property market and trying to buy our first home locally in Inverclyde, we resorted to trying something different.Linda & Yasmin @ Dargavel Village in Bishopton, had the expertise to guide us towards the perfect first home. The process from designing the kitchen and bathroom to filling in all the paperwork was made seamless.We have now been living in the property 3 weeks. We had a snagging list of about 30 items which took some time to get going to resolve them (nothing on Linda/Yasmins part). After some much needed pestering this was resolved .Overall we have thoroughly enjoyed the process and our home is exactly how we hoped it would be & cant thank the team enough.Kind Regards,Craig & Rhea.

Craig · 1 April 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

The not so Great Glen Hall

The not so Great Glen Hall. 1 year on and I still have outstanding issues. Robertson's homes have excellent customer service up until you get the keys then all communication goes quiet. Covid was never an issue during the sale of my property. As soon I moved in everything changed. Promised fixes within 10 days of reporting but 1 year on I'm still waiting. You have to battle to get anywhere as emails to them may or may not be replied to and even then you're made to feel like a pest.They are completely focused on knocking up new builds and couldn't care less about the existing customers they have. On their YouTube channel they interview a customer who has bought 6 of these properties and talk about how great the experience was, do I need to buy another 5 before I get the same level of service? Beyond a joke, you're more than welcome to visit me and I'll give you an honest review of Great Glen Hall for your YouTube channel.

Mj · 30 March 2022 · Robertson Homes Bournmoor

★★★★★ 3/5

Trustpilot

Great sales experience / terrible snagging

**UPDATE**Whilst the sales experience was great.... the after-sales experience has been pretty terrible - with the vast majority of snagging still to be addressed (including several significant items) and little-to-no communication from Robertsons and their contractors. Would definitely make me think twice before recommending Robertsons quite so positively to a friend.** ORIGINAL**We were initially attracted to Kilmardinny Gait by the location and the prospect of a fixed-price property in a buoyant housing market. But what really sold it to us, and what we hadn’t expected, was the quality and layout of the homes on offer, and the sales support of Diane our sales agent.Nothing was too much trouble for Diane throughout the entire sales process - on hand 24-7 (it felt like!) with first-class communication and pragmatic advice throughout - she was a fantastic support throughout the entire experience

Doug · 28 March 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Google

Rating only, no written review.

David · 26 March 2022 · Robertson Homes Billingham

★★★★★ 5/5

Google

Rating only, no written review.

Chris · 26 March 2022 · Robertson Homes Billingham

★★★★★ 1/5

Google

UPDATED November 30th 2021 7 months after moving in, and a month after 2 Directors came to visit and promised everything would be fixed, we still have a broken central heating system, no hot water/heating every few days, pipes that spin, foul odors from radiators, broken/faulty pressure vales. We have missing broken vents on windows that allow wind to blow into the home. All three open/tilt windows at the front of the hose are bowed, and have gaps down each side between hinges, they all allow a "gale" to blow in and at least one of them allows rain water to come into the house. Toilets that are incorrectly fit, toilets with sticking/broken fittings. Toilets that do not flush. The front door is not water tight and rain comes into the hall. Stairs crack and move when you walk on them. Walls cracked and broken, including some for the second time after already being repaired. Gutters and drains not correctly fit, causing rain water to pour down the house that has stained the walls and rendering. There is now a local residents group, I am not surprised to know there ate MANY other families who have the same or WORSE issues that have not been resolved after 9 months. Multiple families now contacting NHBC. On Trust Pilot, a massive 52% of all reviews for this company are ONE STAR. It seems that the 42% who gave 5 stars (as I did) where for the sales experience prior to or just at move in. However once you are in a home, you have little or no hope of getting any repairs made. Robertsons do not reply or respond to emails, their contractors flat out LIE and say they have been to repair issues when they have not. The so called 5 star reviews for this development do not appear to be from real Robertsons home owners on this development, and appear to have been placed by contractors, friends and family or paid reviews. DO NOT BUY A ROBERTSONS HOME ON THE WYNYARD DEVELOPMENT

Andy · 26 March 2022 · Robertson Homes Billingham

★★★★★ 1/5

Google

Taken two years to get snags fixed, customer care team are either massively overworked or just don't reply through choice. Lots of residents in the area still waiting for fixes to leaks, windows, doors, fencing etc. We had assurances from management team it would be fixed a year ago - now through a complaint to NHBC we are seeing some progress. Homes are nice but aftercare is the worst ive ever experienced.

DRB · 26 March 2022 · Robertson Homes Billingham

★★★★★ 5/5

Trustpilot

Our Journey so far

We’re now two weeks into moving into our lovely new home so far we’re very happy . Liz has been fabulous she’s been there every step of the way and has made us feel like we’re the only clients she has to deal with even though she has many, every week we got a phone call regarding the progress of our property and Liz took time to chat and was happy to help answer any questions we had .Malcolm the site manager has also been there for us nothing is too much trouble, in fact every one at Robertson’s has been very helpful. So far so good.

Shirley · 25 March 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Appalling lack of communication

Dunbar - Fairacres..... We moved into our dream home 4 years ago (almost to the day) and chose our plot due to the outlook. 4 years later we are still looking out onto an un landscaped SUDS area and heras fencing. The development is complete (well all houses are built and sold) however we have still not been adopted by the council yet and it looks like the SUDS are never going to be completed. There are, and have been, major drainage issues in the development which is the root cause of all the issues. What frustrates me beyond belief is the total lack of communication from Robertsons. We have reached out to customer services on a few occasions and eventually had the site managers assistant come and see us but we were just assured it was all in hand. We received a letter earlier this year laying out the plans for the completion of works etc. We thought maybe a corner had been turned however that was a waste of time as they started late and have never finished, none of the deadlines were ever met...... it's still a building site. It wouldn't take much to give the 8 houses which look out onto the SUDS a weekly update on what is going on. . . I don't know how many times I can ask for the developers to COMMUNICATE with the residents so I am hoping against all odds that this review will get somebody's attention as we have had enough and I know for a fact that we aren't the only residents who feel this way. I feel one star is too good a review.

Grant · 24 March 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Big thanks to Diane (Thorn View)

We were lucky to have made contact with Diane a few months ago when starting our search for our new Robertson home. Diane has been outstanding since our first correspondence. Nothing has ever been too much bother for her. She has sent us so much information and always kept us in the loop with the upcoming development at Thorn View. Diane arranged for us to visit Calderwood and Winchburgh to look at the showhomes. It was here that we met Sales advisors, Kim (Calderwood) and Hayley (Winchburgh), both so helpful and informative. What has attracted us to the Robertson homes is the choice of different layouts of home and of course, the fantastic garden rooms. We love an open planned kitchen/dining style which is certainly what you get in a Robertson home. All of the homes feel very spacious inside and each home type is so unique. We look forward to continuing our journey with Diane and Robertson homes. We are so hopeful that we will get our perfect home at Thorn View.

AB · 22 March 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Bitterly disappointed

I cannot convey how atrocious their customer support is and how disingenuous this company is about following up on the empty promises they make during a sale. We have been chasing our snagging for over 2 years now, always myself having to follow up and check next stages, never any proactivity on their side, to constantly get the response over and over again “someone will be in touch soon”. There is no empathy or ownership and limited communication - the very basics that a professional customer service function should be based on. There are some quite serious things that need attention, and some just showing sloppy workmanship and shortcuts that have been made. They may blame covid for the delays, which I absolutely understand to some extent, but that is no excuse for bad communication and fobbing us off at every opportunity. The communication between them and their contractors is awful as well, we’ve had people turning up randomly at the house with incomplete job orders and feedback given to them by contractors which has been ignored.

Amelia · 12 March 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Great Glen Gardens, Inverness

We moved into our beautiful Robertson home just over two months ago. The service we have received ever since reserving our house back in January 2021 has been exceptional. We were constantly kept updated from Liz and the site team with regards to the stage of our build and anticipated entry date through weekly phone calls. We have been really impressed with the finishing touches of Robertson Homes and have had minimal snagging issues. Michael and Malcolm have provided great after sale care, fixing all snags immediately, with nothing being a bother. Thank you to Liz, Michael, Malcolm and the rest of the site team for helping us on our journey to buying our beautiful first home together.Cara and Kevin, 20.12.21

Cara · 1 March 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Wynyard - Maybe give it a miss...

March 2022 marks a year since we wrote a cheque for over half a million pounds for our Robertson's Home. At the time of writing we still do not have a wind or water proof house. We have 3 bedrooms that are so draughty they are impossible to heat. We have a downstairs toilet that isn't usable, damage to ceilings in many rooms caused by leaks or poor workmanship along with other cosmetic issues.We purchased our home at the tail end of the COVID pandemic. We fully expected (as with all new homes) that there would be snagging. We accepted the information from Robertson's that things were taking longer due to product and staff shortages, but now, almost 12 months on, we still have snagging from the original list that has not been taken care of, along with other issues that have either since come to light, or have been directly caused by attempts at fixing other problems.We have spent weeks waiting in the house for trades that either don't show up, arrive without tools, can't 'help' or simply make things worse. We have been told that certain types of weather are to blame...the direction of our home is to blame...or that the clearly visible issues simply 'aren't possible'. We have been super patient - we have never been demanding. We have reported the same issues multiple times to different members staff (turnover of staff is high) and still we cannot get these problems taken care of. It seems as more homes are released these simply get pushed to the top of the list.We are tired of making excuses to guests about the 'off limits' bedrooms, unusable facilities etc. In addition to the purchase price we have also spent tens of thousands of pounds on upgrades to our house and garden, it's really is a beautiful home, but the shine is truly wearing off.Would I recommend a Robertson's home? Not until someone actually takes the after sales care in hand. The broken promises are never ending.

Alison · 1 March 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Wynyard - The aftercare service is horrendous.

The aftercare service is horrendous. It is near impossible to get any response from customer service at all. Snagging has took months and months to the point where i'm nearing giving up to outsource the work. They have taken an absolute age.We had three leaks when we were on holiday. Ruined a £2k TV and they expect me to claim on house insurance. Really!?1 leak has taken 4 attempts to resolve.The company did not provide any updates with regards to repairs, leaks or snagging until I demanded that the head of customer services and Construction Director come to my house for a face to face chat.I've took a number of days off work to wait for tradesmen to arrive to carry out work and they don't turn up. A huge skin of render fell off the side of our house in recent winds. They reacted very quickly to that, simply because it was so visible to prospective buyers. I would never buy from this company again nor recommend it to anyone simply because of the ridiculous customer service. I work in construction and I know what is right and what is wrong. Because of this, I have more patience than the usual home buyer. I appreciate things go wrong but the important thing is how you deal with them. 1 out of 10 for these guys i'm really sad to say.Zero accountability. Zero pride.Shame, as the design, layout and product is brilliant. They just need to react differently when issues arise.Plot 8, Wynyard.

Sean · 24 February 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

We couldn’t be happier with our…

We couldn’t be happier with our experience so far with Robertson Homes. We’ve been in contact with Diane for a couple of years now as prospective buyers for Thorn View. She has kept us in the loop at all times and been so informative and helpful. She is so warm, and considerate to our individual needs at every meeting. We’ve viewed a number of show homes and the quality and design are second to none. We are so excited and can’t wait for the next step in the path to our dream home. Thank you Diane! You truly are an asset to Robertson Home!

Ruth · 19 February 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Lies, delays and more lies

Lies, delays, lies, delays, lies. Buy a home from Robertson homes if you are a fan of lies and delays...

Fraser · 18 February 2022 · Robertson Homes Bournmoor