Robertson Homes estate agents in Dunbar, Bilston, Billingham and 1 more

★★★★★ 1/5

Trustpilot

Non-Existent Aftercare

Whilst Robertsons have built a beautiful home, they are seemingly unable or unwilling to complete any snagging issues.We have been in the property almost eight months now and despite constant requests for work to be done they have failed to provide a timeline for when these will be completed.When contractors do arrive, they are ill prepared (due to no fault of their own) for the tasks asked of them as communication with Robertsons is so poor. For example the window company who arrived to remove a cathedral style window three weeks before Christmas in cold and wet conditions without any prior discussion. This is an issue which had been brought up in the summer as needing emergency support due to a leak.I am now going through the NHBC procedure in order to attempt to get some of the works completed, however this is proving difficult when I cannot get through to the customer "care" team nor get a response from anybody in said department. Whilst a home like this may seem desirable, the aftercare experience simply isn't worth it. Would not recommend anyone buy a home from this company.

Lee · 6 December 2022 · Robertson Homes Bournmoor

★★★★★ 2/5

Trustpilot

Very poor handling of snagging and lack of communication/attempt to resolve

We’ve been very disappointed with the number of snagging issues, lack of communication and lack of progress from Robertson Homes. We have been in our home for over 9 months, but several outstanding issues remain, despite Robertsons accepting that all issues need to be resolved. We knew there would be some snagging issues, as with any new build, but have been disappointed in the number of issues, the lengthy delays in resolving these and the lack of communication. We have found weeks go by with no response to communication, and attempting to deal with matters via the complaints procedure has not resulted in any improvement. When we do receive a response, assurances are given that issues will be resolved, but then we hear nothing further. Some of the snagging has been dangerous, including unfinished electrical issues which resulted in engineers deeming the work required in our home unsafe until it had been resolved. Robertson Homes sales process was well managed, and it is interesting that it was at that time we were encouraged to leave a review (ie prior to or just after purchase of our home). Unfortunately we would not recommend purchasing a Robertson Home to family or friends.Update: I’ve emailed the homes review team as requested and will update again in due course.

Suzi · 5 December 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Pathetic after sales service

This review is aimed solely at the customer services, I have no complaints regarding the house and its purchase. Since moving in to this new build it has been a constant struggle to get a reply or make contact with customer services…let alone getting the issue resolved. I find their approach disappointing, rude and totally unprofessional. Please bear this in mind if you ever consider buying a new build from them., , , , , , , , , , -As you can see, Robertson Homes replied within 24 hours of my review, however what they have stated is false. Nobody has been in contact with me whatsoever concerning my recent emails complaining about their service

Richard · 11 November 2022 · Robertson Homes Dunbar

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

UPDATED 11 Nov 2022:What a surprise - after entirely ignoring my review for 6 months Robertson reply to say it’s not their problem, exactly as I said they would in my original review below.Where to begin with the litany of broken promises, delays, appalling aftercare and poor workmanship? We moved into our Robertson property at Royal View, Leith in November 2021. The site comes under Living By Robertson, which is a direct arm of Robertson Homes. Their Customer Care auto-responses come from Robertson Homes and Robertson Homes insignia and company details is all over our email chains, however Robertson Homes pretend on Trustpilot that the two aren't connected in any way as a nuanced diversion tactic to avoid responsibility. I've seen it in their responses to many other reviews here and it's disgraceful. Our snagging list ran into the hundreds, most of which wasn't snagging at all but cowboy builders doing a bodge job. Many items on our list still haven't been addressed, some have had to be fixed more than once. The exterior of the site is still nowhere near finished and we've learned recently that Robertson hasn't got the right planning permission to install a proper boundary fence, nor is there any intention to get it. The site boundary is right next to a 24 hour supermarket car park and with the fence they plan to install at only 90cm tall (low enough a child could hop over it) we have no security or privacy. We basically live in an Asda car park - not the image we were sold in the renderings of enclosed private grounds with beautiful mature trees and hedges. We have had several instances of vandalism, and intravenous drug-taking on our grounds, not to mention Asda customers using our parking spaces with impunity despite the 1000+ spaces in their carpark next-door. Without proper fencing we're exposed to more of this antisocial and criminal behaviour. Homeowners concerns are dismissed or ignored - there is no attempt to engage with buyers in good faith. We've lost count of how many emails we've sent that go into the void. We've had 5 different site managers in six months, none of whom seem to understand how to organise workflow. They all arrive saying this site is their sole focus but in a better of weeks they're job-sharing at another location and then gone altogether, at which point the next person to take over says they have no record of any of your issues. Robertson's sole focus after completion is to exhaust the buyer so you just give up and Robertson don't have to eat into their profit by fixing their mistakes. I would estimate that 12 hours of my week, each and every week is taken up with trying to deal with Robertson - writing emails, making phone calls, compiling yet more snagging lists, liaising with our solicitor at cost, putting up temporary signage, chasing workmen... We have caught them in lie after lie, all calculated to produce sales, many of which we've been advised constitute fraud. If you value your sanity, do not buy a property from Robertson. They'll promise the moon until they've got your money then they couldn't care less.

KK · 11 November 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Own goal?

Having given a 1 star review about Roberston Homes Customer Services and the general way they treat the unlucky persons who have bought from them, I get a reply"Hi Richard,Thank you for your review. On investigation, we understand that our Customer Services Manager and Managing Director has been in contact with you. Kind regards,The Robertson Homes Team"That could be true if they are talking about an email in July'22, but I have had NOTHING in reply to letters sent to Customer Services, the MD or the CEO over the last 2-3 weeks!

Richard · 11 November 2022 · Robertson Homes Dunbar

★★★★★ 1/5

Trustpilot

A company without integrity or quality, please avoid!

Update 11th of November 2022:Robertson Homes has replied to my post (finally) today with another lie. They are part of the same entity and group. Do not be fooled by their attempts to avoid responsibility. As the reply demonstrates, they do not care about the individual or helping. They demonstrate this because they’re reply doesn’t even ask how they can help OR takes action by connecting me further to who can (hint: it’s because it’s them). This all shows a glimpse of the massive amount of disrespect you’ll receive and the disgraceful people working for this company even more. It’s all the same company and every e-mail salutation, pieces of paperwork, and every employee who’s been on my home has told me the same. -End of update 11th of November.-As a new home owner in a flat by Living by Robertson I strongly recommend avoiding this developer and discourage purchasing a home from them. We are nearly 3 months into living in our new home and internally there are over 50+ items incomplete or so poorly done they need fixed. I’ve spent tens of hours of my personal time writing emails, following up, and adjusting my schedule short notice for conversations or people coming into our home and yet very few things have been fully completed. They spend most of their resources teaching employees how to avoid and blame rather than being responsible, accountable, and productive. At the point of sale, key things were never reviewed with us, intentionally left out of conversation, or lied about and we discovered these things after we moved in. Additionally, the communal areas still look like a construction zone with half painted walls and carpet not glued down, lights that never turn off, door entry systems that don’t work, just to name a few things. We also still don’t have a completed parking lot or bike storage and the lot was meant to be done October last year. Also, employees consistently mislead owners, lie to your face, and ignore emails completely so you’ll be left in the dark on the completion of any of your items. I’ve had to take off days of work due to the stress and anxiety of simply trying to get our home completed to the standard so vigorously marketed by Robertson. On such a note, they marketed a proper privacy fence around the property and are now doing a ‘bait and switch’, which is illegal, and not putting in a fence. Which not only leaves us exposed on a daily basis but affects property value and security and resident safety. I have extensive notes and documentation if anyone is interested and wants to learn more about our experience and things to look out for when buying their new home (from a different developer). Again, from what my partner and I and majority of the 40 owners have experienced, please do not purchase a home from Living by Robertson as the quality is no one where near what they advertise and you’ll be treated very poorly from the Managing Director to Site to Sales to Customer Care. Ultimately, we paid a significant sum of money for a product that was not delivered to us and have put so much effort into getting the issues resolved, and what we continue to experience from this company is a lack of communication, lack of integrity, lack of respect (for people and the environment as their site crews are VERY WASTEFUL), and lack of quality.

AP · 11 November 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Nonexistent aftercare and fraudulent selling practices, avoid at all costs

Moved into a new build flat from Robertson in December of last year. Prior to entry the sales agent was absolutely superb. If you read through the below reviews you’ll see all positive reviews relate to the sales agents, and all negative reviews relate to actually moving in. Once the company have had your money and the agents have pocketed their commission, you will not hear from them again. My moving in date moved by several weeks as others have reported, as they forgot to order the flooring, although they changed their story multiple times in an effort to shift blame and confuse the matter - causing untold problems with moving out of my previous flat. On entry the flooring was in an appalling state, the contractors having dragged white goods and equipment over it rather than carrying, leaving deep scratches and gouges in the vinyl. As with everything else, despite this being evident, it had not been raised prior to moving in date and had to be pushed forward by me. The flooring itself was not properly installed, and is lifting up around the edges of the rooms, pulling away from the skirting. Robertson also installed very ugly threshold strips throughout, in a soft wood, poorly stained and not fitting the gaps. These did not appear on the images sold in the catalogues, and I was not consulted on them at all. As with all issues, I was given multiple contradictory stories as to why this was done. These are not fit for purpose and look dreadful, spoiling the seamless, hardwood floor look that was sold, on the grounds of spurious claims about legislation which their own site managers have said are not true. Plans were not followed, despite email confirmation of receipt and understanding. Utter refusal to engage and fix problems despite being a clear breach of contract. The “snagging list” was well over 100 items long, ranging from dreadful finishing such as paint splatters everywhere and bleeding areas where nothing was masked or protected (a matter made worse when they changed the colour scheme from the original designs sold), quality of life issues such as leaking taps and cupboard doors not being fitted flush, through to more significant structural issues such as “fire doors” not closing properly. On the few instances they actually have sent contractors out to perform repairs, they’ve ended up doing half a job, or breaking something further in the process (for example, they installed the wrong wardrobe doors, refused to admit this, eventually conceded when we showed them the order form and demanded they look at a sample with us, then when they finally sent out the correct doors, they broke the hinges - 6 months on I am still chasing them for this simple thing). Likewise, when they came to repair the bath which had not been plumbed in, they broke the front panel, then when they returned to replace this, they scratched the top, and have never returned since. Your life will be a constant and relentless series of attempts to contact somebody to fix issues that you would be amazed they would sign off on the property. They seem to use a number of underhand tactics, from bait and switch with their “artist representations,” to frequent switching out and rotation of site managers in an attempt to shift blame and confuse/exhaust the customer, to blatant refusal to even respond, and even outright lies such as site managers fraudulently signing off reports of remedial works completed that have not in fact been completed, or even attempted in some instances. Save yourself months of mental health issues and avoid this awful company like the plague, until they grow a conscience and accept their responsibilities and obligations to existing customers.Update 12/7/22:Robertson attempted to have my review removed from the site. Fortunately, I was able to provide Trustpilot with documentary evidence showing this was a legitimate review. So disappointing that this was Robertsons first move, rather than attempting to reach out to assist a dissatisfied customer.I will update this review should Robertson resolve my complaints.Update 11/11/22Following trying to get this negative review taken down by falsely claiming that Living by Robertson is nothing to do with Robertson homes (which Trustpilot rejected on receipt of evidence of email chains from Robertson, plus information from Company’s House), their marketing department has replied again falsely claiming to have nothing to do with Robertson. Please do not be fooled by their attempts to manage their reputation - if they spent half as much energy on customer care as they do on reputation management then they might achieve this.

Royal · 11 November 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

2 and a half years in there are still issues...

2 and a half years in there are still outstanding battles going on!NHBC were contacted by myself to double check the defects and snagging on the property in which they did, the list and a time scale of 3 months was then sent to Robertson for them to complete the work. The work was half completed again involving calls to people, workmen not turning up and the usual excuses from Robertson as to why these items were not addressed.Incidentally the snagging manager turned up with NHBC to inspect the work needing done, yet when you try to get someone out to look at the property and an issue they are not interested. He was asked politely to leave.NHBC were contacted once the deadline had passed and they paid out compensation for me to address the outstanding issues. While not ideal and having to chase my own workmen at least i can now get these items resolved.Along with this the consumer code were contacted regarding Robertsons lack of complaints policy and the lack of customer service. The adjudicator reviewed the case and agreed that Robertson didnt reply to complaints. This is still ongoing as Robertson fail to reply to them despite having a link to the consumer code on their site! Once robertson have your money its a battle to get your house to a standard it should have been in the first place! if you have issues with these builders send them letters of complaint and then raise the items with NHBC. Failure to respond to complaints you can then take this to the consumer code for a decision from them.

Allan · 26 October 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Mackintosh Garden Room - Newton Mearns - Southfield Grange

Excellent Services Provided by Robertson’s at Southfield Grange - Newton Mearns. Mackintosh Garden Room was the house type we opted for and was our first choice, 5 bedrooms , double electric garage, decent garden size, mono block at the front. No doubt Robertson at South Field grange Newton Mearns has been nominated for best Scottish builder awards. Well deserved. Only 42 exclusive houses built there, great community for young / growing families with kids. SIMPLY AMAZING. Thank you soooo much Robertsons.

Shahbaz · 16 October 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Brilliant service and support

HiWe have just moved into our new home on the Wynyard Estate.We are so please with the service we have received from all of the team on site.The sales team (especially Dawn and Dee) have supported us all the way through the process and the site team (especially Steve) are very quick to respond to any issues we raise.We are really happy with our new house which after just one week it feels like a homeThank youKim and Rennie

Kim · 14 September 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Robertson Homes, Dargavel Village

We initially set our hopes/sights on a Robertson’s home due to the clever, efficient layout and large glazing which set them apart from other builders in the Bishopton/Dargavel area.From registering our interest and reserving our plot through to completion Linda has been an absolute pleasure to deal with. Taking the time to talk us through the basics as first time buyers and alleviate our (sometimes pedantic) concerns as we worked through the finer details.Since getting our keys both Linda, Brian and Ian (from the site team) have been attentive and responsive to any queries we have had. Doing their best to take care of snagging issues over the busy summer period despite having to juggle annual leave. The interactions we have had with subcontractors have been positive and all have spoken very highly of the Robertson’s team.

Christine · 3 September 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Our 'expertly built' Wynyard home

We purchased our 'expertly built' home in September 2021 in Wynyard, had we'd known the uphill battle that buying the property would be, we wouldn't have bought it.We've had nothing but delays, issues, a site team that blatantly ignores us and doesn't document issues, so they don't look like they're doing a bad job. When we first arrived at the property we were greeted by warped walls, a water-soaked garage side door that doesn't lock, horrific joinery work, barely painted walls and surfaces, incorrectly installed heating, scratched and damaged windows, cracked drive and patio and the list goes on. Upon further inspection, we found most of the window handles in the property don't close and don't lock, the patio doors on the property don't close without a fight or don't open at all depending on the weather. The brickwork on the property is horrific, mortar has just been thumbed in most places and is in excess in others, cracked bricks and gaps around the property, cracked mortar, upside down or fake weep vents, miscoloured bricks, cracked roof tiles and incorrectly fitted roof lining causing the wood beneath the tiles to warp. Cracked bathroom tiles and missing grout, a gouged shower tray, a flooding garden, smashed garden gates and hinges, most of the drop lights on the property are incorrectly installed, the flooring is installed poorly in places and the list keeps going. Our detached garage is a joke and I'm surprised its standing, cracked uneven flooring, missing bricks and mortar, joinery a child could do better. Aside from all the blatantly obvious issues, it’s almost impossible to get any of it rectified, it’s been almost a year and we still have the majority of the issues above still outstanding with the promise of getting them fixed. Site will not contact us anymore and doesn't listen to contractors who ask them for any sort of assistance on the property. The process we had when site would come to the property, is we'd raise an issue, the site manager would come to the property and say it was "Up to spec". Only after months of contesting these issues, an inspector came to the property to inform us the issues are very much not up to spec. The current site manager once again promised all of the issues would be rectified, even gave me his personal number, we have a list of ignored messages and missed calls, they just ignore you when you move in.Most if not all of the issues raised in our initial 7-day period where not documented at all, after months of battling with Customer Care because site wouldn't contact us, who initially tried to palm our issue off by saying if they weren't documented its wear and tear, they finally added our issues to the list, we're still waiting for the majority of the work to be complete.When we raised concerns of reviews with Sales before we moved in, we were promised "Nothing like that will happen", "That was our last site manager" and a lot of other excuses we foolishly believed, the exact same thing happened to us, they just keep getting new site managers and changing nothing. We're also not the only people dealing with these issues, most of the people we have spoken to on the Wynyard site have had the same experience, if not worse.Robertson's have continuously bent the rules on their side of the contract and expected us to remain firm with ours. It's taken far too much work to get any sort of movement after nearly a year at the property and we're still nowhere near the finish line, to be honest if the issues ever actually get fixed, I expect at least another few years considering the pace of the current process, which means we're still in a position where we can't even decorate. If it wasn't for my relentless emails, keeping my own list of issues and constantly updating people on outstanding issues and issues they've miraculously forgotten, we'd still be behind the start line. We’ve taken this long to write a review because we were trying to be patient but enough is enough, I wouldn’t wish this process on anyone. I could write about the issues we're having forever but I've kept it as brief as possible. In our experience Robertson's doesn't keep their promises and as soon as you move in, they throw the keys at you and wish you luck.

Cavan · 23 August 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Horrible experience!

We are first buyers and were lured by their false promises of a dream home. They said they would be with us throughout the whole journey and hey, look, we are builders of the year, which we are very proud of... No idea how they got the title several years in a row, but their behaviour and actions are not those of builders of the year. As soon as we signed the contract, they didn't care about us anymore. We got sporadic updates, which were "Your moving date will be delayed... Again." We were supposed to move in in Oct/Nov 2021, which was pushed back further and further. We were given a lot of excuses, a lot of finger pointing, but never any solutions or compensations. Finally, in June 2022 we got to move in with a snagging list longer than my arm (defective windows, poor fittings, missing tiles in bathroom, a whole toilet that needed to be exchanged, loose carpet, missing splashback, etc.). Plus we have been noticing more and more things since we moved in, just to keep it exciting, I guess?! But not to worry, it'll all be fixed... One day? Who knows. Definitely nobody in charge. We keep sending mail after mail and once they actually get one thing done, another thing pops up. We started with a long snagging list when we moved in in June. It's August now. The list has grown (and that's with some items that have been fixed). The buildings' quality are horrendous, clearly rushed jobs despite the huge delays, and not a dream home. They are extremely nice until you have signed the contract and afterwards they vanish into thin air. Absolutely horrible company which turned the whole experience into an absolute nightmare. You'll have less hassle with a pre-owned home.

R · 20 August 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Purchased a new home at at Great Glen…

Purchased a new home at at Great Glen Inverness 18 months ago ,picked up 2 pages of snags on day one of handover , 18 months on still waiting for half of them to be completed despite chasing up on numerous occasions. Customer service is appalling, say they will send tradesmen out to fix issues, never happens .Customer service manager Lisa Riley is absolutely hopeless, lies her way out of everything , does not care about customers. Managing director John Murphy no better ,another useless individual who again does not care about the customer. AVOID AT ALL COSTS…YOU HAVE BEEN WARNED

Donna · 9 August 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Sessay Grange

We have purchased on the Sessay Grange site and moved in on the 27th of May. From our initial approach Dawn has been extremely friendly and professional. She has guided us through the process with ease and has been very helpful in aiding our choice of extras including being very patient when we changed our minds multiple times. We are very pleased with the choices we made as the upgrades to the kitchen, tiling, flooring and carpets are exceptional. From moving in Chris, Steve and Tom have been very good; sorting out minor snagging and liaising with the subcontractors when required. Overall we are very pleased with our choice of a Robertson house.

White · 28 July 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Please don't buy from this company…

Please don't buy from this company absolutely appalling products with zero aftercare and constant moving of goal posts to suit themselves a photo speaks a thousands words and I have hundreds of them to prove just how bad it was moving into our dream home if i could i would give zero stars !

Samantha · 27 July 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Really poor experience

Reserved an apartment via Robertson early in 2021 and we were given an approximate entry date of July/August/September. We understood that this could be delayed and we were informed only a week before that our flat would not be ready until January 2022. We had a call from Roberta, sales manager, who advised she would look into sorting out alternative accommodation for us as we had sold our flat and given notice on our rental. We held on as long as we could but Roberta then completely fell off the radar and stopped responding to any of our emails. Really shocking service. We must have emailed and called for Roberta 20+ times but never had any response. This put our sales rep Louise in a very uncomfortable position as she kept being informed by Roberta that the issue was 'resolved.' As a result, we had to book ourselves into last minute accommodation at considerable expense. This could have been avoided had we not been promised alternative accommodation. Something we were quite surprised they offered in the first place as we understand things can be delayed. When we moved in we had some fantastic service from the site manager Barry. But once he left things went dramatically down hill.We are sitting on a number of snags & defects that we have been reporting for over 6 months without any support. The 4 or so site managers we have had have all arranged appointments & we take time off work only for them to fail to show up. With each new site manager that arrives they inform us they have no record of any of our snags/defects and we start the process allover again.The communal areas are a mess and they have not delivered on a number of items that were promised during the sales process. A number of residents have collectively emailed site managers/sales managers and directors to report but all emails go unanswered.My recommendation would be to avoid Robertson & consider a more reputable builder when looking for your new home.

HG · 19 July 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Southfield Grange

A huge thank-you to Gillian & Yasmin at Southfield Grange. Their customer service was 5 stars and their knowledge of the properties available was excellent. We are hoping we can find our perfect family home with Robertson’s and they have been so incredibly helpful- a real asset to the company!

Alexandra · 5 July 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Great pre-sales experience with Diane

We’ve had the pleasure of meeting Diane a couple of weeks ago, following some initial email conversations, and we’ve been extremely impressed by both her professionalism and friendliness. She’s always been prompt in responding to our queries, and showed incredible patience when answering our many (!) questions. Overall, she has exceeded our expectations, and thanks to her, we look forward to buying our very own Robertson home soon.

Dinu · 2 July 2022 · Robertson Homes Bournmoor

★★★★★ 1/5

Trustpilot

Worst customer experience I’ve ever had

Beautiful home. Worst customer service experience I have ever received, made all the more stressful by the fact it’s the biggest purchase you ever make. Please note that most of the positive reviews on here are from the sales process, not from people who lived a while in their home. They have consistently missed their own deadlines, once the sales team are finished and you have committed your money there is very little communication at all about anything, constantly changing dates - including our moving in date shifting by 2 weeks having already confirmed it to us and us handing our notice in on the rented flat. We are disregarded as a customer despite them putting us in the awful position of building the house next door after we had moved in but not telling us at the time we reserved the plot. Not sure if you have lived right next door to a house being built but it’s no fun - I daily have to remove debris including cigarette butts, nails, glass, cable ties, tools out of my garden. After much debate we were promised the build next door would be complete by end of May 22. At time of writing at end of June it is nowhere near complete. The level of customer care is negligible and communication even less. Perhaps customers buying later in the development fare better but I know for sure I would never buy from Robertson homes again.

Amanda · 29 June 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Very good sales experience

Very good sales experienceHayley was very helpful and answered all our queries with patience. We also loved the showhomes which had nice subtle interior designing.

SEJAL · 20 June 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

From start to finish the process with…

From start to finish the process with Robertson’s has been faultless. The communication from Diane in particular has has been great. I felt Diane got to know us and then helped guide us through the process of securing the plot and then designing it with the kitchen choices and upgrade to best suit us. She genuinely had our best interests at heart and at no point was there a hard sell which we have heard multiple people have to deal with when buying from other builders.The design and finish of Robertson’s homes is what attracted us to the company, but it’s the organisation, communication and staff working for them that would make me recommend them to anyone who is lucky enough to secure one of their homes.

Anton · 14 June 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Calderwood Sales Experience

This is our third new build in 6 years and so far our experience with Robertson homes at Calderwood had been positive.Kim in sales is a very sociable presence in the office and had been highly accommodating. Namely when using the online options tool we discovered it unfit for purpose, missing many options and not giving confidence that it had worked. So she went through all of our options face to face. The preferred option when you're spending thousands.The sheet selection of options was great, having been limited severely with previous developers.The visit with site management was great too. Usually this has been done by sales in our experience. But much better to go through it with the builder on site and make that initial contact.Overall positive sales experience and hoping for the sane with regards to quality and after care.As a note it would be good if turf was thrown in for free after spending 'x' amount on options.

Thomas · 9 June 2022 · Robertson Homes Bournmoor

★★★★★ 5/5

Trustpilot

Hayley and Kim were friendly

Hayley and Kim were friendly, helpful and very approachable. They answered all of our questionsThe show homes were build to a high standard especially with the added garden room it just give you more room for family living

Pamela · 6 June 2022 · Robertson Homes Bournmoor