Robertson Homes estate agents in Dunbar, Bilston, Billingham and 1 more

★★★★★ 1/5

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Unethical sales practice

Calderwood Development, East CalderWe were advised during our welcome meeting that if we purchased our flooring package from Robertson Homes, they'd ensure that the Amtico flooring would be laid first prior to fixing the skirting boards.We have since been advised by their Options Manager that they will no longer fulfill this agreement and that the flooring would be laid upto the skirting boards. Having viewed the flooring within the show homes at Calderwood we have decided to purchase our flooring and carpets from a 3rd party as the quality of the flooring installation is very poor.Where the Amtico flooring meets the skirting boards there is a bead of silicon to hide the imperfections and gaps between the boards in each of the rooms that contain the flooring.

Mark · 12 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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We just reserved our home at the…

We just reserved our home at the Robertson Glenburn Manor East Kilbride, till three days ago we would have never dreamed we would have seen , loved and reserved our first home in the UK! And huge big thanks for this goes to Dianne Goold who was our fabulous sales executive. From explaining at length about the house it’s features the choices we would get to make she helped us decide that this was the perfect future home for our family. She arranged the calls from the solicitors , loan advisors which just helped us seal the deal quickly. We feel so comforted knowing Dianne will be with us all the way through our journey till we move into our new home next year. The whole experience has been so incredibly lovely , this is our first home in the UK and we were worried we may be overwhelmed with all the decisions and logistics but the support from everyone at Robertson has been just fantastic. We are so thrilled to be building our dream home with them. Bless you Dianne for making this happen for us !!

Niketa · 12 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Robertson Homes

Robertson Homes, and in particular Linda Neill, the sale executive who we dealt with have been amazing.Linda is really friendly, very knowledgeable and dealt with all our enquiries and requests in a professional and gregarious manner.We were kept informed regularly and she was always on hand to answer any queries.

John · 12 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Thank you Diane

We just picked up the keys for our new home yesterday and are delighted with it and with everyone we have dealt with at Robertson Homes, particularly Diane.Never having bought a new build, we thought it would be really daunting with so many decisions/options to make at the same time, but the whole process was seamless and smooth sailing and ... enjoyable (something I never thought I'd say!). Diane kept us informed every step of the way and guided us through, she is so knowledgeable about the product and available options and genuinely caring to ensure that we understood and were happy with everything. She replied promptly and professionally to any questions (even on her days off) and made it obvious that nothing was too much trouble, always cheerful and friendly. She was invaluable when we were choosing options giving her opinion on colour choices etc which we were grateful for. She was just a pleasure to deal with and made the experience enjoyable and made us feel special.We initially dealt with Fraser at the reservation stage and he couldn't have been more helpful - thank you for all you did for us Fraser. Like Diane he is extremely knowledgeable, friendly and professional.Thanks also to the site manager Andrew and to Dean.We had never heard of Robertson Homes until we started looking at new builds, but quickly realised that they offer a quality product and we love their signature garden room. The quality of the fittings is on a par with Cala. Our completion window was from November - end of January, so were very pleasantly surprised to learn that the house was ready to hand over before mid-December! We hadn't expected this particularly given the current difficulties in getting building materials etc.There will be snagging issues of course as with any new build, but based on our experience from the start we are confident that these will be dealt with promptly and professionally.Thanks so much Diane.

F · 11 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Excellent customer care from Diane…

Excellent customer care from Diane front he moment we met. Her help and advice when buying our new home made the whole process straightforward and exciting! She provided us with a caring, friendly service and made us feel at home even before we bought our house! A credit to Robertsons! ⭐️⭐️⭐️⭐️⭐️

LS · 11 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Ness Castle, Inverness

Absolutely LOVE our beautiful new home. The quality is exceptional. Couldn’t be happier with the service we received. Graeme, our Sales Executive was really helpful and always available. Gary, the deputy Site Manager, was so kind and even offered to help move heavy items during the moving process. The combination of this professional, yet friendly approach provided for an outstanding service. I would definitely recommend Robertson Homes. I am SO HAPPY in our beautiful brand new gorgeous house. Thank you Graeme, Gary and all of your fabulous team who have made our dream a reality 🙌

Tessa · 8 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Glendevon Grange

Very happy with the service from Glendevon Grange Winchburbh development. George has been incredibly helpful in giving us all the information about the plots, prices we needed in a matter of minutes. He is very sincere and definitely a treasure to Robertson homes. He is so kind and patiently explained us details for all the questions we had. He made sure we left the sales office with everything we needed. Great to work with such warm and friendly associate in making the biggest purchase of our lives 😊 thank you .Hayley has also been so helpful responding to our emails even after work hours to get everything organised for us. Thank you really appreciate it

AJ · 4 December 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Glendevon Grange Winchburgh

Our family has decided we need to move home as we have outgrown our current property. We were initially put off a new build due to the lack of space as we had viewed all of the show homes from all of the different developers in Winchburgh and we always felt we were compromising on space, especially in the bedrooms.When Robertson Homes at Glendevon Grange opened the new show homes my wife arranged a meeting with George. From our initial conversation we were made to feel really welcome, even when we explained we had no intention of buying. George was still very professional and kind and we were really impressed by his customer service. He spent a lot of time with us going over the different home layouts, what was included as standard and the benefits of purchasing a new home. He has changed our perception of new build homes, we were blown away by how many bathrooms Robertson include in there homes and we now desperately want to book your last Leonardo Garden Room Plot 28 on the development. We have since done a lot of research on other builders and really feel Robertson Homes are in a class of there own.

Ramesh · 30 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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5 Star Service of Diane

Me and partner just reserved a Robertson Homes property as our marriage home at Jackton Glasgow. We'd like to thank Diane who is the sales of the development, she's the nicest and the most professional housing sales we've ever met. Because of we are foreign cash buyers so it could be difficult for us to transfer the money internationally in terms of complex legal prove processes and money transfer processes，but Diane was so patient to us and really helping us went through things smoothly. Now, we have solutions and start to proceed everything gradually, so I'd like to thank again Diane for thinking for us and coordinating things between us, Robertson Homes, and solicitors. We wouldn't purchase the property if it wasn't for her. We are greatful and we would recommend her to other people.

Jack · 27 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Our Glendevon Grange adventures….

Our Glendevon Grange adventures….From our initial contact with George we were made to feel special, and when we managed to secure our plot the adventure really began. We had some pretty exciting times picking all our extras with a little help from George on the tough tile choices, and were kept up to date throughout the process. The hand over prior to move in was really informative and getting to meet the site team Laird and Andy reassured us that they take customer service very serious at every part of the journey. They really know they’re stuff! The day of the move went great and our handover was made to feel special with some really beautiful gifts left for us from the team. As with all new builds we had snagging but this is minimal and being dealt with quickly by a really friendly site team and nothing is a problem for them. Coming from a 5 star builder we had high expectations and I can safely say we have been blown away with the service we are receiving and quality of our new home. Keep up the great work Robertson Homes.

Karen · 26 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Dargavel Village, Bishopton

We reserved our forever home back in May and are looking forward to getting our keys in 2 weeks time. Since we reserved we have had a first class service from Linda. She has made the whole process very easy and always has an answer to our many questions. I would certainly recommend Robertson Homes.

Steven · 23 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Myself & my husband have recently…

Myself & my husband have recently reserved our dream home at Glenburn Manor, Jackton development. We have received a first class service from Diane. We are so happy that we have reserved our forever home and cannot wait to move in! We would highly recommend buying a new home from Robertson Homes. Thanks so much again to Diane for all her hard work! :)

Pamela · 20 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Glendevon Grange

Glendevon GrangeDelighted to have secured the reservation on a new Robertson Home. Have to say from the first phone call with George, its been a pleasure. He’s taken us through the whole process including assistance on the sale of our own property.We’ve been in touch with him regularly to monitor progress of the build even though we are at the very early stages. His advice and assistance during the selection of kitchen, flooring etc has been spot on.Can’t wait to take possession of our new home in due course.

Gordon · 13 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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JACKTON REVIEW

Our experience with Robertson has been really great so far. It was challenging to secure a house, but that’s just a testament to how good the houses are! Since we reserved, Diane made everything as clear and easy to understand as possible for us which was really helpful being first time buyers. Any time we have any questions, Diane gets back to us within no time. We feel very confident in the company and look forward to choosing our colours/extras with Diane in December!

Steven · 12 November 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Zero care for customer or standards.

Customer care does not seem to be a priority. We have had a list agreed of work to be completed but there is items outstanding that seem to be getting ignored. They seem to have no actual idea what has and has not been completed, with noone checking prior to being signed off. Having spoken to the MD about several issues there is still a lack of progress. I had to ask 7 times for contact with the MD, as the customer care manager just did not appear to do anything with my request. Nearly two years on and still battling to get basic things fixed. I really do wish we never bought the house, there seems to be little to no interest shown from Robertsons once they have your money. Can someone please respond to some of my emails and make some sort of contact with regards to sorting the issues out. I have requested contact from the CEO but why should I have to do this to get someone to come do the work you agreed to do? The mental strain you are putting on myself and my family's wellbeing is truely horrific.Reply to below comment - Yes, the MD did visit our house, he tried to open the living room window and couldn't saying the glazing company would fix it asap. Months later after continued asking it was finally done. Some items that were discussed were resolved, such as the garden which was left well out with NHBC standard with no topsoil etc, we were refunded for what we had to pay to get done externally, but a number of other items such as why it's taken to this point to get things moving, or why we had the wrong kitchen we were told would be looked into and then told can't find an issue and considers case closed. I will also add that I had another phone meeting with him on the 6th Oct when I was told I would be getting a weekly update. This has not happened to date. Only update I had was re sending through information I already had. I generally don't think you have any idea how much of the agreed work remains to be done. Were already 6 days over the 3 week's quoted with no end in site or conformation when the next 3 days will be. Lastly as your investigation internally should have shown this was not the first time I have requested the information In yesterdays email.I welcome the re-visit "once completed" but we were told this was going to be finished before Christmas, someone needs to communicate with us as to what is still outstanding or his visit needs to be done ASAP to address this. Being told work won't be signed off untill were happy with it but works getting signed off not even being done. This has happened multiple times with the same contractor as an example, and again noone has actually looked to see the work has been done and is "considered closed" by John.This has gone on for far too long.Further edit - noone has contacted is. Why do we repeatedly get told someone will contact us and they don't?

Matthew · 10 November 2021 · Robertson Homes Bilston

★★★★★ 5/5

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Southfield Grange

Southfield Grange, Newton MearnsWe got the keys for our dream home 2 weeks ago. We are absolutely delighted with it! We bought our house off plan so there was much anticipation as to what it would actually be like. We were not disappointed! The quality and finishings are outstanding. Gillian, Brian, Stuart and the whole team at Robertson Homes have made the process stress free and the after sales care has been exceptional. Would highly recommend Robertson Homes, you will be in the safest of hands.

Kirsty · 10 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Robertson Southfield Grange

During the process of buying our dream house, Gillian and the team across Southfield Grange and Glenburn Manor have been excellent. Initially with viewings of the showhome at Glenburn Manor and more latterly at Newton Mearns, Gillian has shown she is very knowledgeable about the development and each house type.We also had a really good experience with our selection meetings and found great value in our appointment selecting the kitchen.The Robertson team have been great with keeping in contact to keep us updated on our build during these very difficult times in the industry. Our build is facing a slight delay but I do trust these are outwith Robertson's control.Thanks again Gillian, cannot wait to be in our new home

Dario · 9 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Glenburn Manor, Jackton

The service i have recieved from the first day we entered the show home at Glenburn Manor in Jackton has been first class!Firstly a huge thank you to Fraser who was our initial sales advisor, extremly helpful and was instrumental in us securely our new home.Over the past few months we have been dealing with Diane who I have to say has been nothing but amazing! From finishing touches in our home to responding to my emails at all hours of the day, I can't fault the service in any area. We didnt want to buy a new build as we wanted a home we could do up, but after seeing the way that Robertson build there homes we feel in love straight away and the journey so far has been great.

D · 9 November 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Kilmardinney Gait Bearsden Five Star Service

I couldn’t be happier with our Robertson home! Diane the sales consultant who helped us through our journey was truly amazing. Diane went out of her way to help us from the initial stages of choosing the right house type to fit our requirements to the finishing touches and purchase she was so patient and helpful we couldn’t have done it without her. The aftercare we received by Robertsons was also fantastic whenever we called they helped us immediately nothing was too much trouble. We have been so impressed by the service and quality of build that we have decided to buy our next home with Robertsons too. Diane will once again be helping us with our journey to move into our forever family home we wouldn’t want to go anywhere else. They really do give you a five star service and their homes are just beautiful family homes.

Asia · 8 November 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Terrible customer care

Bought our house from new and reported a leak within the first 6 months. I have been in my house now over 4 years and the leak still hasnt been dealt with by Robertsons, in fact they have told me they cant facilitate the repairs and to go through NHBC to get my leak fixed. This is no normal roof leak we are talking about, it is suspected that there is an issue with a cavity tray which means a portion of my brickwork has to be dismantled, this might not even fix the issue as it has never been properly investigated since i reported the problem. What makes this worse is that they are still building on my estate but "cant facilitate repairs at this time and to accept an offer from NHBC". I can still see the builders from my window and they are not willing to take any of them away from their current works to fix my long-term issue as it will delay the current ongoing building works. I am furious i have been left in this position and i am seriously considering legal action.Thought i would add an update to this post the response that can be seen below. This is a perfect example the customer care i am referring to. Cant even get my name correct, they are correct i have came to an agreement with NHBC but my issue and reasoning for the poor review was the fact that after nearly 4 years of them refusing to deal with the fault i was forced down this route. I haven't even had an apology for the way i been dealt with or an offer of compensation, i have spent all this time mopping water and plaster from my floor when it rains and they feel this is an acceptable way to deal with this. I cant attach pictures here but i have left a similar review on Google where i have attached pictures. BE WARNED PEOPLE, DO NOT BUY FROM THIS COMPANY

Studunc · 19 October 2021 · Robertson Homes Bournmoor

★★★★★ 5/5

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Finishing touches at the Jackton development

We recently completed our finishing touches/colour selections with Diane at the Jackton development. We are really happy with how everything went and with the customer service. We never felt rushed or that anything we asked for was too much trouble. Diane clearly cares a great deal about customers being happy with their finished home. Cant wait to see the end result.

Aimee · 27 September 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Calderwood Plot 36

Pursued a specific house and plot at Calderwood site from 5 months prior to release date. Due to concerns regarding completeness of information being provided to us we proceeded to record correspondence. Despite this the house was given away pre-release on an Early Bird Basis 4 months after our initial interest. Despite asking the sales executive specifically about opportunities to reserve pre-release we were repeatedly told this was not possible and then subsequently told (once it been passed to others) by the same person it was an option 4 months earlier and thus completely obstructing our ability to reserve this plot.We raised the issue and evidenced our accusation with emails yet the root cause of our complaint has been completely ignored. RH repeatedly refer to the training and measures in place to prevent this type of thing happening meaning that it didn't happen but we've the emails to prove that it did.Whilst ultimately this issue has arisen as a consequence of the actions of an individual employee, the reaction of the senior team has been appalling and zero responsibility. No responsibility has been taken for a situation entirely of their teams creating and with significant financial consequences to a prospective customer (i.e. a further £40-50k to buy the next plot of the same house type), and begs the question why is it ok to treat customers in this way?

James · 22 September 2021 · Robertson Homes Bournmoor

★★★★★ 1/5

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Almost two years into our new home and…

Almost two years into our new home and still trying to get our home finished. Robertson customer service is none existent, you email, call and chase and you will get nothing back.Have raised case with the NHBC and they came to inspect our 'unfinished home' in his words. Robertson's failed to attend that appointment also.When you buy a Robertson's home keep your legal team on retainer because you will soon need them again. Our solicitors are not going to be taking our issues over because you have no hope as a customer.So many of our neighbours all having the same issues, the reviews here need to be a warning to potential buyers!Wynyard, NE.

DeanB · 21 September 2021 · Robertson Homes Dunbar

★★★★★ 5/5

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Fantastic Experience 10/10

My wife and I decided that we wanted to move closer to our families with all that has gone on over the past year.We looked at a few sites and decided to look into Calderwood in East Calder. After looking at all the available house builders we decided to arrange a meeting with Kim at Robertson homes. We really felt that Robertson Homes looked a class above the rest.Kim really took the time to get to know exactly what we were looking for and after our meeting we decided on our new home. I thought that Kim came across as very professional and really made us feel confident that we had made the right choice. A few weeks later we were introduced to Greig the site manager who went over everything and again made us feel even more confident we had made the right choice with Robertson Homes. Running a business myself I understand the importance of customer service and Kim and Greig were both very professional in dealing with our every need. Kim and Grieg kept us updated all the way through the house build sending pictures and letting us know how things were going which we really appreciated.We have now moved into our beautiful new home and it is even more stunning than we could ever imagined. We have honestly had the best experience all the way through the process and cannot recommend Robertson Homes highly enough. Thank You The Baxters

Mr · 18 September 2021 · Robertson Homes Bournmoor