5/5
TrustpilotExcellent Service
River Homes, in particular Sue Day, provided by far the best service I have received from an estate agent over the 45 years that I have dealt with estate agents.I cannot recommend them too highly.
Trusted Agent profile
RiverHomes estate agents in London
★★★★★
323 reviews across 2 offices and 2 platforms
RiverHomes has two offices, all in London. Together they have 323 reviews on two platforms, rated 4.9 out of 5 overall.
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Our offices
RiverHomes's two offices, most reviewed first. Each has its own page.
Latest reviews from every RiverHomes office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleVery good experience with RiverHomes. The teams are very kind, available and reactive.PositiveResponsiveness
5/5
GoogleIsabella at RiverHome was extremely helpful with our property search and very responsive on all queries. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleThe rudest and most cringeworthy estate agents ever. Avoid at all costs!!!! Caroline of River Homes has to be one of the rudest and worst Estate agents I've ever met. After commuting for 30 minutes to see a property I arrived and she was on the phone and didn't acknowledge me for a while only to tell me she hasn't got the keys and is waiting for the landlord to arrive. When I did she told me it was under offer and probably isn't worth viewing!! I had a 30 minute window in my lunch break to view. After wasting 15 minutes if my time and spending most of the time trying to workout how to email on her phone we went into see the concierge. What unfolded next was so unprofessional and cringeworthy I almost couldn't bear to watch.... After she asked for the keys from reception they refused for security reasons quite rightly until authorisation was given from the landlord. This went from a polite conversation to a full blown argument in a minute and security was called to diffuse the situation. Afterwards she left as she had another viewing and said I need to be shown around by the landlord. I had to apologise to the concierge for her behaviour and diffuse the situation when she left. Imagine having to move in and see the concierge every day after a shouting match in the lobby.NegativeQuality, Professionalism
5/5
TrustpilotI thought the staff were excellent at…
I thought the Ian and Caroline were excellent at River Homes. They always responded to my calls. They were very reassuring during the ups and downs of our sale. They are a great team.
1/5
TrustpilotBe aware
This agency is ordinary agency. Until its standard procedure, all good. But they are unable to demonstrates simple humanity and flexibility. And be aware of agency owner having personal relationship with Goat Wharf landlord as this will reflect on ripping you off if there is a chance. Be very aware what you are signing. As I asked for Brake Clause, which was ignored and because I trusted it was included as discussed, had to pay them fees that never supposed to be paid. 4 lawyers advised charges are not right.
5/5
TrustpilotAmazing agency and exceptional service…
Amazing agency and exceptional service from Sue Day! Truly most amazing agency we ever worked with and we would truly recommend everyone. Sue (our agent) was the most professional, understanding and kind human being. She worked exceptionally hard to help us with the purchase. You just don’t get agents like that anymore. She did everything she could to secure our purchase. She didn’t have to but she did go above and beyond to help us. The response levels are very prompt and you can always get help whenever however small the query is. Just fantastic! Thank you so much, Sue for making our dream house come true.
5/5
GoogleWe had an exceptional service with Tamir and Philip. We had a very protracted house buying process due to Covid, but Tamir constantly kept us updated, showed us our dream home and kept us engaged for nearly a year, finally securing the sale for us a couple of months back. We're sure that without Tamir's help, we wouldn't be here now. Thank you Tamir and Philip for everything!PositiveProfessionalism
5/5
GoogleExtremely professional and easy to work with - especially Tamir & Francis. They gave me honest advice, followed up on the little details and ensured a quick sale of my property at a good price. An absolute pleasure to work with!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recently let a property through RiverHomes Chiswick and from the initial process till moving day, Beth, Sara and Sue did their utterly best so everything went smoothly, with their professionalism and friendliness. The whole Chiswick office team were superb with me at all times! The property I found with them is bright, spacious, and impeccably well-kept. Strand-on-the- Green is an amazing location, just a few steps from the river Thames. Additionally, for the first time, we found a landlord which happily accepted our two beloved cats; so my son and I couldn't be happier. I highly recommend RiverHomes to anyone whose seeking high standard property specialists, which are absolutely committed to providing first class customer service. RiverHomes exceeded my expectations. Lastly, I recommend too, that before committing yourselves to any high street agencies, please do get in touch and register with them first, because you could be another very happy customer like we are now. Thank you RiverHomes, VaniaPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotWe bought our flat from River Homes and…
We bought our flat from River Homes and can emphatically praise the service we received from Sue and her team. There were times during the life of the transaction when we despaired at the actions of other parties but Sue remained professional and resourceful throughout. She was a much-appreciated calming influence.
5/5
TrustpilotExcellent team
Annabel and Sara were super attentive and always helpful. Whenever we needed assistance with our rental they responded immediately and got things done. Highly recommend their service.
5/5
TrustpilotVery professional, good quality and nice people
We had a really good experience with River Homes. They have very good local knowledge, they are very service minded, accommodating and the communication was really good. And they found us the most beautiful home! They have responded to all of our queries fast and have been really helpful. Especially the agent Isabella provided top service and was also just really nice, positive and professional. We worked with isabella, leanna and Ines and i would definitely recommend this staff and this agency for other people like myself searching for a lovely place to live. Frederikke & Kathrine
5/5
TrustpilotGreat Service
Annabel and Sara at River Homes were great. I live outside the UK and they were very helpful dealing with any issue, big or small. This was particularly important as I wasn't always there to deal with things myself.Always professional, always friendly, always available.
5/5
GoogleAn "easy to traverse" website!
4/5
GoogleHypnotic peace of boats lulled by the wind. Slight skiers and tinges of ropes that slam on the trees of the sails...
5/5
GoogleThanks so much to the team at Riverhomes West who all helped make my move to Chiswick seamless, bending over backwards to get me in the house quickly. Special thanks to Tamir and Beth!PositiveProfessionalism
5/5
GoogleGreat agents: they know Strand on the Green better than anyone, and Philip, Tamir and his team go the extra mile for clients all the timePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrancis Stickney was superb: open, helpful, encouraging and willing to roll up his sleeves and constructively chivvy along both buyer and seller when necessary. If you have a specialist riverside property to sell, this is the place to come!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA highly personalised service from Francis at Riverhomes when selling our house. The unique database and insight from the team is invaluable and the high touch nature of their relationships with sellers and buyers is unlike any other agent. Highly recommend.
5/5
GoogleTamir and Beth helped us to find, view and rent a flat in W4. The service offered by them - and all at River Homes - was professional and friendly; every aspect of the procedure was handled with efficiency and an eye to detail. They made the whole process stress-free and we would definitely use River Homes again and recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe had an excellent experience buying through Riverhomes and Francis Stickney. Their detailed knowledge of the immediate environment and river properties is clearly driven by passion. Nothing was ever too much trouble. Communication was excellent. They were extremely helpful, approachable and intelligent. Thoroughly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently sold a Chiswick property through RiverHomes and were very impressed & pleased with the service provided by Sue and her colleagues and the outcome they helped us achieve. Sue has a great deal of knowledge and experience of selling properties in this area, throughout was very helpful & client focussed, and added a lot of value. For anyone wanting to sell a property in the Grove Park/Strand on the Green and surrounding areas I would strongly recommend RiverHomes as the go to firm to engage.
5/5
GoogleWe had an excellent experience with Riverhomes. Sue helped us view and rent the right flat we were looking for and both Sue & Beth made sure this stressful process was short and sweet. They were both pro-active, patient and quick to answer all our questions, and made our transition to our new home as smooth and pleasant as possible. We would happily recommend them not only as a letting agent but also a property management company - thanks ladies!
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Questions about RiverHomes
Which RiverHomes office has the most reviews?
London (28 Thames Road) has the most, with 269 reviews rated 4.9 out of 5, followed by London (1-3 Lower Richmond Road) with 192.
Where are the RiverHomes offices?
The two RiverHomes offices, by town:
- London (1-3 Lower Richmond Road): 1-3 Lower Richmond Road, London, SW15 1EJ
- London (28 Thames Road): 28 Thames Road, London, W4 3RJ
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