Reeds Rains JB Estates estate agents in Bedworth, Nuneaton and Bedworth, Warwick and 1 more

★★★★★ 1/5

Trustpilot

Shocking, don’t be a landlord through this company

Rented our home for years with no rent review, with mortgage rates and bills increasing, in May 2022 we asked for a price review and it was agreed that it could be increased by £50, tennant also agreed. After having everything agreed the rent didn’t change, I chased it up and was told it would be September (from asking in May!) 4 months, what a joke! They said they needed time to inform tennant, but the tennant knew about it as we spoke to tennant direct! Anyway September comes, and guess what the rent still hasn’t been changed. I’ve chased and chased and got zero response! Happy to chase me if they need something from me though. Absolutely furious. I have all the emails to show our conversations with Briony Runham who is now ignoring me!

Katie · 26 September 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Worst estate agent we have experienced and been renting for years

We have been renting for over 7 years in 6 different properties and our current property managed by Reeds Rains has had the poorest customer service.From moving into the property in November with no heating working and a toilet continuously leaking water into the bowl they have been poor with communication, property maintenance and actually being present in the office. The amount of times you have to call to actually get the phone answered. We ended up receiving a water bill for approx £1000 because of the water leak which we had to sort with the water company. We again have no heating in our property for 3 days and back to the same poor communication and nobody answering the phone or responding to emails.Just avoid. Have had excellent experience with other local estate agents, but the Didsbury branch in Manchester is ridiculous.

Fatima · 23 September 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Thank Goodness for Reeds Rains !!!!!!

Had a nightmare scenario recently in that had to find a new house to let asap but was really struggling !!!!Thank goodness for REEDS RAINS (Wakefield) who despite my panic, frustrations, worries and cock-ups providing the correct info, really did save the day !!!They found me and my partner the perfect rental, steered us through all the process, alleviated all my worries/stresses and got us settled in before our own "D-day" deadline !!! 😃 An absolute MASSIVE thank you to all the staff at the Wakefield Branch, in particular Claire Evans who kept us calm during our panic stricken moments and steered us through the whole process from start to finish. Thank you Claire, your a star ⭐!!!! Also many thanks to Sam and Myles for their help too. Cannot recommend them enough, so if you are looking to buy or rent give them a shout, I'm glad we did !!!!!!

Paul · 20 September 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Fabulous Estate Agents

Just wanted to give a big shout out to Liz march at Reed Rains in Dinnington. The service we received was outstanding we were kept informed of the sale progress every step of the way and nothing was too much trouble. I would highly recommend this estate agents and the wonderful staff. Well done guys and thank you for everything x

Janice · 18 September 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Awful

Contacted the Chester branch twice to arrange a valuation of a property we wish to sell, they have not responded. Poor service and bad manners

Deb · 15 September 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Terrible customer service

The customer service is absolutely terrible,I've been trying for a week too phone them there's been no answer and been told too leave a voicemail and get back too me but they have not it's been over 2 weeks and I still haven't heard anything.

Kon · 15 September 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

What a Joke they ignore rRepair or not to repair it is not a question but a requestequests for…

What a Joke they ignore requests for repairs done to rented property and scoff at requests for repairs and this happens over months

Hamish · 13 September 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Property Sale

To Derry Johnson, Sales Negotiator Reeds Rains RhylDear DerryThank you so much for your help with selling of our property. You have made the process simple and easy to understand for us. Your responses to our queries have always been prompt and valuable. You have kept in touch with us and updated each step of the process from the beginning to the end of our property transaction.I do not think that this hassle free property transaction could have done without you.Best WishesDr Bera

Susil · 13 September 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Excellent and friendly estate agent

From the very start I knew that I was in good hands with Reeds Rains and the sale of my house, nothing was too much trouble for the manager and lovely staff at the Morley branch.The photographer, production of the brochure, online advertising, viewings through to the sale of my property all happened quickly and competently, I was kept informed every step of the way. I would not hesitate to recommend Reeds Rains to handle any person's sale of their property

GILLIAN · 8 September 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Awful Terrible company

Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs

William · 6 September 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Discriminates against people on…

Discriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to double check information i had already provided in my initial enquiry. Sloppy, and could have wasted a whole day of my time which they obviously dont care about and no apology after all this. In a nut shell vile.

Joshua · 6 September 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Excellent service 👏

Very professional staff. Nothing too much trouble. Helpful with all queries I raised. Would recommend.

Catherine · 28 August 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Inept & Incompetent

Inept, Incompetent, Pathetic.Reeds Rains Huddersfield, Branch Manager Liam Doran. Booked a viewing for a house, turned up at agreed time, waited, waited, no sign of agent. Turns out the property had been sold earlier in the week and Reeds Rains neglected to tell people that came to view the property.Poor managed by branch manager Liam Doran who clearly couldn't manage a p*ss up in a brewery yet alone rub an estate agents. Missing in action and unable to get hold of him on Saturday to see just what the hell had gone on. Clearly the staff at this branch don't give a flying Fk and are happy to treat prospective buyers as something on the bottom of their shoes.Avoid this unprofessional bunch of incompetents.

Mark · 28 August 2022 · Reeds Rains

★★★★★ 5/5

Google

I cannot praise jake, Lisa and the RR team for the first-class professionalism, determination and care they have shown my Dad and I during a very difficult period. This week we finally completed the sale of my dad's property, which first went on the market in July 2020 following my mum's passing. It first went on sale with a national agency (think Prince & Premier Inn!). It sold on the first day for full asking price. Four months later it was revealed the buyer didn't have a mortgage secured. In December 2020 rwe emarketed the property with a Coventry based agency. Again it sold on the first day for above asking price. Five months later it transpired the buyer couldn't raise sufficient funds! Despite all the challenges of the pandemic it was hard not to find fault with both agents given the absence of due diligence - monitoring the buyers position. In June this year thoroughly disheartened and worried for my 82 year old dad's mental and physical wellbeing - all of this had take a toll. We turned to Jake and Reeds Rains. As you can imagine we were more than a little sceptical of assurances 'they would be different.' In no time at all the house was sold again, but this time the difference in the service we received from Jake and his team was worlds apart from that experienced previously. Consistent communication providing weekly updates on developments. Chasing solicitors and keeping all parties focused on the end goal. All of this achieved during the most challenging of backdrops with Covid and remote working. Jake, Lisa and the team have left a lasting impression and I would highly recommend their services. Courtesy, willingness to go the extra mile and empathy for client circumstances are all hallmarks of their service and after 15 long months finally my dad has some peace - thank you! You made an old man very happy.PositiveResponsiveness, Quality, Professionalism

Tim · 28 August 2022 · Reeds Rains JB Estates Kenilworth

★★★★★ 1/5

Trustpilot

APPALLING

APPALLINGBoth at branch and Head Office levelParents were landlords with ReedsRains. When they passed away, as executors we supplied them with all required death certificates and probate grants in order for their estates to be wound up. They failed to store these documents correctly or file them. They have held on to thousands of pounds of money owed to the estate for 9 months now. After months of trying to resolve this, we were asked for a Land Registry document but nobody explained which one or why for weeks. Having finally found out what they needed, I was able to supply it in twenty minutes. Which I assumed would be the end of the matter.Yesterday, Julie Miller in accounts triumphantly announced she was going to split the funds between the executors and my mother - until I pointed out my mother is dead and ReedsRains have had her death certificate for nearly a year. She wasn't so pleased with herself then. Julie won't pass calls on to her managers Irene or Lisa Smith or the person who is apparently dealing with this (very badly), Iulian. In one breath today, Julie acknowledged how appalling the whole experience has been and in the next she blamed the branch again and put the phone down on me.The branch are appalling too. The manager is apparently never there, has copies of my mother's death certificate and probate grant on her email but didn't pass them to the accounts department and cannot be contacted. Various other people asked for documents but were unable to explain what they were or what they were for.So: my advice would be steer clear. They don't manage or store sensitive information correctly, they don't communicate clearly, they hold on to funds for many months with no legal grounds. It seems in order to fulfill my legal obligation as an executor I will have to take legal action against ReedsRains. I will also be submitting a complaint to the ombudsman. Genuinely shocking. We have our own portfolio of property managed by another company locally and have never experienced anything as dreadful as this.Reeds Rains never bothered to do anything to follow up even though I responded to their message on here. They could not explain why they had asked for half the documents they requested. AVOID

Mary-Ann · 26 August 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

As proud tenants of our home we were…

As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.

Juss · 26 August 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Exceptional service

Exceptional service. Highly recommend.We used Reeds Rains in Crossgates and the service was 100% throughout.Sarah who valued the 2 properties we were selling was professional, passionate and very knowledgable. She told us one property would end in sealed bids and exceed the valuation, it did.The Ladies in the Crossgates office were very polite and helpful. They kept us informed every step of the way and chased Solicitor’s etc up when we asked.I would not use anyone else in Crossgates

A64 · 25 August 2022 · Reeds Rains

★★★★★ 5/5

Google

I have just purchased my first flat and I have to say I couldn't dream about better estate agents. Very helpful and professional from day one. I was informed of every step and all my questions were answered very quickly with a lot of patience, l didn't have to chase anything. I would highly recommend it to everyone and especially first buyers as all team will make this process so much easier. Karis, who was looking after my case is not only very professional but also a lovely person who will help you on every step. I would be lost without her support. I also met Sarah, who called me straight away when keys were ready to collect and a nice gentleman who let me see the flat twice- these people are really nice and always there to help. Thank you so much for everything Karis and the team. You're absolutely the best !!!PositiveResponsiveness, Quality, Professionalism, Value

Ana · 25 August 2022 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 1/5

Trustpilot

Do not use this company

This company have illegally retained money that does not belong to them, they are unproessional and untrained, with holding deposits and rent payments to landlords. I have had to contact them persistantly to be told to google what is required to return a deceased deposit as they are not sure, to be told it hasnt been picked up because a member of staff was on holiday for 2 weeks, so noone picks up other staffs work, to be told over 3 weeks ago they now have all they require and still no return of funds. Do not use this company they take 2 weeks to pay landlord rents even though they already have the funds, they have broken the law by not returning the funds in the required time frame even though the landlord has requsted this to be done, we have now instructed a solicitor as this is effecting a grieving family who need to close a deceased estate

Emma · 24 August 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

3rd time I have used Reeds Rain in…

3rd time I have used Reeds Rain in Glengormley both to buy & sell . Excellant service kept up to date through whole process .Would thoroughly recommend the team

Nuala · 24 August 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Extremely happy with the service from…

Extremely happy with the service from Reeds and Raines Didsbury.

Customer · 23 August 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Professional and friendly

Very easy to work with. Friendly and got the best deal for us.Glenn and the team are very professional, great service

Emma · 23 August 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

I have nothing but good things to say…

I have nothing but good things to say about yourNantwich staff. Phone calls,feed back (some can t have been easy) and efficiency have been great.My thanks to them

Ann · 23 August 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl

Excellent estate agents, couldn’t do enough for me as a buyer. Very smooth, easy to contact and kept me updated along with my solicitor. Derry couldn’t do enough to ensure a smooth easy transaction. Highly recommended 😊

Katie · 20 August 2022 · Reeds Rains