5/5
Very friendly and professional service
Very friendly and professional service. Definitely recommend

Trusted Agent profile · Warwickshire
Verified
★★★★★
3,246 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,246 reviews on three platforms, rated 4.1 out of 5 overall.
1,162
Reviews on Google
All 5 offices
34
Reviews on Facebook
Business-wide
2,050
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very friendly and professional service
Very friendly and professional service. Definitely recommend
4/5
Exceptional stuff
5/5
Great outcome
Everyone gave useful information and kept us fully informed at all times, always friendly and helpful and encouraged us to ring if we needed any information really can’t thank all enough for a great outcome
5/5
Exceptional service from the start!
Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!
Thank you so much for your lovely 5* review Sarah! It has been a pleasure working with you again. Lydia
5/5
Fabulous service
Katie and the Team on the Ormeau road have kept me updated throughout the process of selling our house. The app is great at keeping you updated. All very professional. Would thoroughly recommend
We are so pleased to hear about your positive experience with our team and the app. We appreciate you recommending our services; it means a lot to us! Regards, Reeds Rains
1/5
They scammed me
5/5
Up to now,everything has been explained…
Up to now,everything has been explained clearly by all staff in a professional and friendly manner.
We're so glad our team provided clear, professional, and friendly explanations. We appreciate your kind words! Regards, Reeds Rains
4/5
Hands held through the full sale of the…
Hands held through the full sale of the house, prompt service, communication at all the stages of the sale of the house cannot complain and the full process stress free !!
We're so happy to hear that our team provided prompt service and clear communication, making your house sale stress-free. We appreciate your kind words! Regards, Reeds Rains
5/5
Our Reeds Rains Experience
We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!
We are so pleased to hear about your wonderful experience with our team. It is truly rewarding to know that our efforts to provide polite, professional, and friendly service, along with excellent communication, made your home-buying journey smooth and stress-free. We deeply appreciate your kind words and recommendation. Regards, Reeds Rains
5/5
Myles reeds rains
Myles could not have been more helpful and patient Under very trying circumstances
We are glad to hear our team provided helpful and patient support during a difficult time. Regards, Reeds Rains
5/5
Very friendly, informative and efficient
Ken was very helpful , got back to us with answers in good time
We're so happy to hear our team provided such timely and helpful assistance. We appreciate your kind words. Regards, Reeds Rains
5/5
John has been helpful and professional…
John has been helpful and professional all the way through our experience with Reeds rains
We're delighted to hear our team provided such a professional and helpful experience throughout your journey with us. Regards, Reeds Rains
5/5
Excellent support and service
Excellent support and service, would strongly recommend
We are so happy to hear you had such a positive experience with our support and service. We truly appreciate your recommendation. Regards, Reeds Rains
5/5
Rebecca,who conducted the viewing ,was…
Rebecca,who conducted the viewing ,was extremely professional and helpful and very personable. We appreciated that she made us feel comfortable throughout the whole process. A credit to your company,
We're so glad to hear that our team member provided such a professional and personable experience, making you feel comfortable. We appreciate your kind words. Regards, Reeds Rains
5/5
We had Jack and Lisa from the Wakefield…
We had Jack and Lisa from the Wakefield branch for our move a month ago, and I cannot recommend them enough. Really advocated for us and supported us when the chain got complicated.
We are so glad to hear our team provided exceptional support during your move, especially with the complexities of the chain. Thank you for your kind words! Regards, Reeds Rains
5/5
A very competent ,pleasant and helpful…
A very competent ,pleasant and helpful young lady, a credit to your team.
We're so happy to hear that our team member provided such excellent and helpful service. We truly appreciate your kind words! Regards, Reeds Rains
5/5
Keep up the good work
They know their job and are reasonably priced
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
5/5
Always keep me updated
We're glad to hear that we consistently keep you informed. We appreciate your positive feedback! Regards, Reeds Rains
5/5
Very responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
Great work
Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!
We are so happy to hear about your positive experience! We always strive to go above and beyond for our clients, and we appreciate your kind words. Regards, Reeds Rains
5/5
Very professional
Very professional, friendly and knowledgeable. Keep clients up to date with progress.
We're happy to hear our team's professionalism and communication met your expectations. We appreciate your kind words! Regards, Reeds Rains
1/5
Extremely poor
Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.
5/5
Chris was very helpful and advised us…
Chris was very helpful and advised us on a quick sale
We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback. Regards, Reeds Rains
4/5
Very good experience overall
Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.
We're glad to hear our team was helpful and made you feel valued. We understand your frustration regarding tidying up after viewings and will address this internally to improve our process. Regards, Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains JB Estates has 3,246 reviews across its five offices, rated 4.1 out of 5 overall: 1,162 on Google, 34 on Facebook, 2,050 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Reeds Rains JB Estates are counted once, not once per office.
Reeds Rains has the most, with 2,323 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,187.
The five Reeds Rains JB Estates offices, by town: