Trusted Agent profile · Warwickshire
Verified
★★★★★
3,284 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,284 reviews on three platforms, rated 4.1 out of 5 overall.
1,201
Reviews on Google
All 5 offices
34
Reviews on Facebook
Business-wide
2,049
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotGreat work
Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!
We are so happy to hear about your positive experience! We always strive to go above and beyond for our clients, and we appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotVery professional
Very professional, friendly and knowledgeable. Keep clients up to date with progress.
We're happy to hear our team's professionalism and communication met your expectations. We appreciate your kind words! Regards, Reeds Rains
1/5
TrustpilotExtremely poor
Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.
5/5
TrustpilotChris was very helpful and advised us…
Chris was very helpful and advised us on a quick sale
We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback. Regards, Reeds Rains
4/5
TrustpilotVery good experience overall
Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.
We're glad to hear our team was helpful and made you feel valued. We understand your frustration regarding tidying up after viewings and will address this internally to improve our process. Regards, Reeds Rains
5/5
TrustpilotWhat a great Team at Reeds Rains…
What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!
We are so happy to hear about your positive experiences with our team over the past four years. Your continued trust means a lot to us! Regards, Reeds Rains
5/5
TrustpilotFantastic communication
Excellent from start to finish and great to work with.
We're so glad to hear you had such a positive experience working with us from beginning to end. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
GoogleSuperb customer service, Karis dealt with everything for my wife as she was trying to sort out her mum's home, we can't thank the whole team there enough and wouldn't hesitate recommending them to anyone. Above and beyond service.
5/5
GoogleRating only, no written review.
5/5
GoogleAbsolute pleasure to deal with Karis & Luke. Communication was amazing, always, clear, concise and timely. I havent sold a house for 35 year, the guidance given to complete the vendor forms was very much appreciated, Karis and Luke made my sale so easy, i cannot thank them enough.
5/5
GoogleWe have rented through Reeds Rains for the past 5 years and have always had a great experience. In particular, Sarah Wisdom has been absolutely professional, helpful and efficient throughout. Everything was always handled on time and made simple and stress-free. Highly recommend Reeds Rains and Sarah!
5/5
GoogleKaris has been absolutely brilliant from start to finish! We had a rocky start with bayzos & pulled out house off the market after 7 weeks. Our home was up with Karis for 3 days before it sold & made the process so easy. She gave us constant updates and her communication was brilliant, we never had to chase as we knew what was going on from the start. She made the process of selling and buying a new property so seamless, absolute credit to the company
5/5
GoogleSuch an amazing experience with Karis. Helping us buy our first house! Thank you so much for doing such an amazing job.
5/5
GoogleJust want to say a massive thanks to this company for their amazing work and a special mention to Karis Dell who was absolutely top tier from start to finish. Did everything she could to help with what she could and never failed to communicate and make things simple for us. Just the person you need for this position! Couldn’t fault Karis what so ever and recommend her to everyone! Thanks reeds rains and especially Karis Dell.
5/5
TrustpilotFriendly, polite, knowledgeable staff.
Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.
We are so happy to hear that our team has provided you with such a positive and responsive experience. Your kind words truly motivate us! Regards, Reeds Rains
5/5
TrustpilotExcellent rapport with Lewis wonderful…
Excellent rapport with Lewis wonderful service
We're so glad you had a wonderful experience with our service. Your positive feedback means a lot to us! Regards, Reeds Rains
5/5
TrustpilotBeen supportive through all my…
Been supportive through all my application...they understood ive had a tough time since my Husband passed away Love all the staff from reeds rains
We are truly touched by your kind words and are so glad we could support you during such a difficult time. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotReeds Rains have achieved my sale with…
Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!
We're so pleased to hear our team's patience and good humour helped achieve your sale during a challenging market period. We always aim to be friendly, helpful, and professional while prioritizing your wishes. Thank you for your strong recommendation! Regards, Reeds Rains
5/5
TrustpilotWe can’t thank Reed Reins enough for…
We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊
We are so happy to hear that our support and seamless service were helpful to you. We truly appreciate your kind words and recommendation! Thank you for sharing your positive experience with us. Regards, Reeds Rains
5/5
TrustpilotReeds Raines are Trustworthy Knowledgable and Reliable
It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed
We are so pleased to hear about your positive experience with us, especially after such a significant time since your last move. It's wonderful to know our advice and quick responses were so helpful in both buying and selling. We truly appreciate your recommendation! Regards, Reeds Rains
5/5
TrustpilotLewis the agent was early to the…
Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that our efforts to provide a stress-free buying process were successful. We truly appreciate your recommendation! Regards, Reeds Rains
1/5
Trustpilot⭐ 1/5
⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.
We appreciate you taking the time to share your detailed feedback regarding your recent tenancy. We are truly concerned to learn about the difficulties you encountered, from the initial move-in condition of the property to the ongoing issues and the deposit resolution process. Please could you update your review with the location/branch this was with? So we can further investigate this matter. Thank you. Regards, Reeds Rains
5/5
TrustpilotFANTASTIC AS ALWAYS!
FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave
We are so happy to hear about your continued positive experiences with us! It's wonderful to know that we consistently meet your expectations. Thank you for your kind words and loyalty. Regards, Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains has the most, with 2,321 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,226.
The five Reeds Rains JB Estates offices, by town:
