Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotReeds Rains Estate Agents Durham City Dross staff
Reeds Rains Estate Agents Durham City81-83 New Elvet, Durham DH1 3AQjust nowPoor communication and low level serviceWere going to rent a property and asked the following questionsWe live 280 mile round trip from you nearest branch is there any other option to prove right to rent?Charlotte’s response was , where is the nearest RR branch where you live… Thought I had said in the question 280 miles round trip you idiot.She didn’t appear to have read the question at all.We flew back into Manchester and contacted RR Durham advising there was a branch in Widnes, Cheshire and as we had our passports with us suggested we could call in Saturday. RR advised they couldn’t contact the branch. We took matters into our own hands and contacted St Helens and advised them of the situation and could we come in to scan passports which they agreed…Why are we doing all the running around when paying RR to act dopey and do nothing….There is a fantastic university I’d Durham so why do they have to employ morons in RR Durham…Surely there must be students looking for part-time work!!!!Worse estate agents ever used
Steve · 5 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Hi Steve,I am sorry to hear that you are dissatisfied with your experience with the team. We appreciate all feedback received as customer service is at the heart of the business. I have spoken to the team and can see that they have discussed the points detailed above with yourselves already, while this may be inconvenient for yourself, the team were only ensuring that the tenancy you entered was compliant. The team were doing their best to assist and had made efforts to organise relevant visits on your behalf. We wish you well in your property search. Regards,Reeds Rains
★★★★★ 5/5
TrustpilotBrilliant experience with reeds
After a big struggle to find a house for me and my son in the Bedworth area. Reeds rains were amazing and got me and my son into a lovely property very quickly. A Lovely team and great support! I had Sarah helping me and she was just awesome! So thank you all! I highly recommend.
Lee · 5 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We are so happy to hear that you had a positive experience finding a home for you and your son. We strive to make the process as smooth and stress-free as possible, and we are thrilled that Sarah was able to help you find the perfect place. Thank you for your kind words and for recommending us.
★★★★★ 1/5
TrustpilotI went into the Coventry branch today…
I went into the Coventry branch today the lady who was in there was very helpful but the man was very rude and told me that the lady was very busy and I need to go I was not being rude myself I was asking questions
Christopher · 4 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Hi Christopher,We are sorry to read your review and naturally disappointed that you have received a poor service at Reeds Rains Coventry.We understand that when you visited the Coventry office that both of the individuals were on the phones with other calls waiting to be answered as the telephones were ringing . We understand that when the lady identified that your query had no connection to any of our properties or indeed our company and that she suggested that you contact your own Estate Agent that you already had a business relation ship with. We understand that the gentleman also suggested the same to you as he was waiting to transfer an urgent call to the lady in question and of course we apologise if he seemed in any way rude as that was not his intension.We hope the advise we gave was useful and wish you every success with your onward property transaction with the other Estate Agents.Kind Regards,Reeds Rains
★★★★★ 4/5
TrustpilotJennifer goes above and beyond
Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.
Pamela · 4 November 2024 · Reeds Rains
Agent replied · 22 December 2024
We're delighted to hear about your positive experience. It's wonderful to know that you found Jennifer so helpful and efficient. We appreciate your kind words and will share your feedback with her.
★★★★★ 1/5
TrustpilotExtremely Disappointing and Stressful…
Extremely Disappointing and Stressful ExperienceI had the worst experience with Reeds and Rains. The property was listed on the market for £850 per month, but we agreed on a rent amount of £800. I paid the advance rent of £800 to Reeds and Rains, and I was instructed to pay the security deposit directly to the landlord. All parties signed the tenancy agreement at the agreed amount of £800.We moved into the property with all our belongings, but just two days later, Reeds and Rains contacted us, demanding that we re-sign the contract for £850. They have repeatedly threatened me and my wife, saying that if we do not sign the contract at the higher amount, we would have to leave the property. This has caused tremendous stress for myself and my family.With over 150 years of experience in the UK market, I never expected such unprofessional behavior from Reeds and Rains. I am extremely disappointed and would not recommend this estate agent to anyone.
Melvin · 4 November 2024 · Reeds Rains
Agent replied · 22 December 2024
Hi Melvin,Thank you for your review - we would like to investigate this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
GoogleReeds Rains sold my late mothers house for me. Rhys Goodwin and Karis Dell, the sales team at the Bedworth office, were professional, knowledgeable, and always calm and understanding. Prepared to go the extra mile and always keeping me informed throughout the complex negotiations, chasing up tardy solicitors when necessary, and even taking final meter readings for me. Valued even more because I live some distance away. Selling a house is not something most of us do very often and when you do it pays to have experts to call upon. This is the team to have on your side.
David · 4 November 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleReeds Rains sold my late mothers house for me. Rhys Goodwin and Karis Dell, the sales team at the Bedworth office, were professional, knowledgeable, and always calm and understanding. Prepared to go the extra mile and always keeping me informed throughout the complex negotiations, chasing up tardy solicitors when necessary, and even taking final meter readings for me. Valued even more because I live some distance away. Selling a house is not something most of us do very often and when you do it pays to have experts to call upon. This is the team to have on your side.
David · 2 November 2024 · Reeds Rains
★★★★★ 1/5
TrustpilotNot had a great experience with this…
Not had a great experience with this estate agents, i understand that they are not allowed to tell you that the house is a repossession but the house i purchased had a garage that the estate agent didnt tell me about even though there were garage keys on the bunch of keys they had, that then cost double the amount of solicitors fees. After i put an offer in on the house and i had got a mortgage for it i got a sales memorandum through with all the information on stating that it had 28 days to complete which i was never previously told, buying a house is a huge process and not being told certain things and left in the dark about things is really not professional or great for the buyer so i wouldn't recommend Reeds Rains to anyone or use them again myself. I have also later found out that although the ad for the house sale said Council Tax Band B it is actually a C so, these should not happen as its all extra cash for the purchaser
Kelly · 31 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Hi Kelly,We understand your frustration with the experience you had. It's important to us that our clients feel informed and supported throughout the home buying process. We'll like to investigate this further for you but will require more details. You will receive a request directly from Trustpilot.Regards,Reeds Rains
★★★★★ 1/5
Trustpilotextremely disappointed in the fact they…
extremely disappointed in the fact they sent out flyers to our immediate neighbours, informing them that our house was sold, before any contract was signed, before we told our neighbours personally. this upset us deeply & there was absolutely no need to do this nor was any permission sought by us. a terribly poor decision by reeds rains in our opinion. totally soured our faith & trust with the Company.
Nookmell · 30 October 2024 · Reeds Rains
★★★★★ 5/5
TrustpilotSale of parents' home
Excellent service from David, Janet and Jack at Reeds Rains, Wakefield. From the valuation to completion communication was first class. The team was proactive and this made the whole process as stress free as is possible. It was always easy to get hold of the team during the process and we were kept up to date every step of the way. We definitely made the right choice in choosing Reeds Rains Wakefield and would, without hesitation, recommend them to anyone.
Big · 29 October 2024 · Reeds Rains
Agent replied · 22 December 2024
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were so impressed with the service provided by David, Janet, and Jack. We strive to provide our clients with a smooth and stress-free experience, and it's wonderful to know that we achieved that for you. We appreciate your recommendation and will continue to work hard to maintain the high standards you have highlighted.
★★★★★ 1/5
Trustpilotrubbish support and communication
Rating only, no written review.
Eddie · 28 October 2024 · Reeds Rains
Agent replied · 22 December 2024
Hi Eddie,We understand your frustration with the support and communication you received. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations. We value your feedback and will use it to improve our processes.Regards,Reeds Rains
★★★★★ 5/5
GoogleKaris and Rhys were very helpful with selling my house, always at the end of the phone for help and advise abd chancing the sale. Very professional and polite. thankyou both.
Rachel · 28 October 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleCould not recommend the service at Reeds Reins Bedworth with Karis and Rhys enough. Highly professional friendly service , always delivering to their word returning calls emails and chasing. After a long process with other local estate agents for a year - they restored our faith in the housing market and couldn’t have helped anymore. Would contact them again in a heartbeat if we needed an estate agent. Thanks both. Keep up the good work really does make a difference to people :)
Chelsea · 28 October 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleVery good service and helpful staff especially Sarah and Rhys. They were always on the end of the phone/email if we ever needed anything and were always so quick to get back to us. Would definitely recommend these guys! Always professional and really caring. Thank you!
Alison · 26 October 2024 · Reeds Rains
★★★★★ 5/5
GoogleKaris and Rhys were very helpful with selling my house, always at the end of the phone for help and advise abd chancing the sale. Very professional and polite. thankyou both.
Rachel · 26 October 2024 · Reeds Rains
★★★★★ 5/5
GoogleCould not recommend the service at Reeds Reins Bedworth with Karis and Rhys enough. Highly professional friendly service , always delivering to their word returning calls emails and chasing. After a long process with other local estate agents for a year - they restored our faith in the housing market and couldn’t have helped anymore. Would contact them again in a heartbeat if we needed an estate agent. Thanks both. Keep up the good work really does make a difference to people :)
Chelsea · 26 October 2024 · Reeds Rains
★★★★★ 5/5
GoogleI had the pleasure to be supported by Claudia Franco, very kind and professional.
I recommend this agency 👍
Thank you …
Ornella · 26 October 2024 · Reeds Rains JB Estates Kenilworth
★★★★★ 5/5
TrustpilotEfficient and informative staff.
Staff are very helpful and knowledgeable and assisted me in making an informed decision about the properties I was viewing for purchase. I viewed several properties before settling on the one that was most suitable for my needs and the staff kindly facilitated this process.
ELLIS · 25 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with the best possible service and are glad that our staff was able to assist you in finding the perfect property.
★★★★★ 1/5
TrustpilotBad experience renting via this…
Bad experience renting via this company. Held onto my deposit for a very long time and took a considerable amount of money from it despite the property being left in a much better condition than the start. Favoured the landlord at all points in the tenancy.
Mike · 24 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Hi Mike,We understand your frustration with the deposit process and the deductions made. We strive to ensure fair and transparent practices for all our tenants. We would like to look into this further for you, you will receive a request for more information from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotI had a great experience with Reeds…
I had a great experience with Reeds Rains. Simon and Kurtis were very informative and keep me updated through out the process.
Ms · 22 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We're so glad to hear you had a positive experience with our team. We appreciate your kind words about Simon and Kurtis.
★★★★★ 5/5
TrustpilotReliable
Good team and customer relations is top notch also nice properties
Mustapha · 22 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 5/5
TrustpilotMartin and team sold my house
Martin, Fiona and the Ballyhackamore team informed me of the process, updated me along the way! Marketed and sold my house. Very happy with the service they offered.
Marc · 22 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We're thrilled to hear about your positive experience. It's wonderful to know you were kept informed and felt confident throughout the process. We appreciate your kind words about the team's efforts.
★★★★★ 1/5
TrustpilotNot had a great experience with this…
Not had a great experience with this estate agents, i understand that they are not allowed to tell you that the house is a repossession but the house i purchased had a garage that the estate agent didnt tell me about even though there were garage keys on the bunch of keys they had, that then cost double the amount of solicitors fees. After i put an offer in on the house and i had got a mortgage for it i got a sales memorandum through with all the information on stating that it had 28 days to complete which i was never previously told, buying a house is a huge process and not being told certain things and left in the dark about things is really not professional or great for the buyer so i wouldn't recommend Reeds Rains to anyone or use them again myself.
Kelly · 22 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 5/5
GoogleVery good service and helpful staff especially Sarah and Rhys. They were always on the end of the phone/email if we ever needed anything and were always so quick to get back to us. Would definitely recommend these guys! Always professional and really caring. Thank you!
Alison · 20 October 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)
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