Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotNot had a great experience with this…
Not had a great experience with this estate agents, i understand that they are not allowed to tell you that the house is a repossession but the house i purchased had a garage that the estate agent didnt tell me about even though there were garage keys on the bunch of keys they had, that then cost double the amount of solicitors fees. After i put an offer in on the house and i had got a mortgage for it i got a sales memorandum through with all the information on stating that it had 28 days to complete which i was never previously told, buying a house is a huge process and not being told certain things and left in the dark about things is really not professional or great for the buyer so i wouldn't recommend Reeds Rains to anyone or use them again myself.
Kelly · 22 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 5/5
GoogleVery good service and helpful staff especially Sarah and Rhys. They were always on the end of the phone/email if we ever needed anything and were always so quick to get back to us. Would definitely recommend these guys! Always professional and really caring. Thank you!
Alison · 20 October 2024 · Reeds Rains JB Estates Bedworth (52-54 King Street)
★★★★★ 5/5
GoogleVery good service and helpful staff especially Sarah and Rhys. They were always on the end of the phone/email if we ever needed anything and were always so quick to get back to us. Would definitely recommend these guys! Always professional and really caring. Thank you!
Alison · 19 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
★★★★★ 5/5
TrustpilotA positive experience
A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.
Mrs · 19 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Thank you for your kind words. We are thrilled to hear that you had a positive experience with our team. We strive to provide excellent customer service and appreciate your feedback.
★★★★★ 1/5
TrustpilotDon’t touch with a barge pole!!
Truly awful experience…so unprofessional. Total lack of communication. On completion day, went to drop keys in and office was all locked up! We had been in a few days before to make sure of arrangements and were told there would be someone in their office at all times on completion day. Eventually Luke arrived - he had been for lunch, but there was no-one to cover…unbelievable on a Friday, the most popular day of the week for moving house. Whoever is the manager in Chester needs to realise that we are paying good money for a service, when it shouldn’t be unreasonable to expect someone to actually be on the premises to receive keys from their customers. It gets worse…our buyer went later to collect the keys and the shop was locked up again! It’s 5:30pm now and they still haven’t been able to get the keys. No phone calls to either ourselves or our buyers before hand to explain what was going on - we had to do all the chasing to find out why we were being let down. Begs the question ‘what are we paying for?’ Please avoid this Estate Agent.
Calor · 18 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Hi Calor,We understand your frustration with the communication and service you received. It's unacceptable to have your keys not be received on time, especially on a busy moving day. We value your feedback and will share it with the relevant team to ensure this doesn't happen again.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotOutstanding service throughout the…
Outstanding service throughout the process. Wendy has been going above and beyond my expectations.
Peter · 18 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience. We're glad you found the service outstanding and that Wendy exceeded your expectations.
★★★★★ 5/5
TrustpilotVery helpful professional team
Very helpful professional team. They kept me informed of how much interest there was in my property. I felt they matched my property well to potential buyers. I also felt I could call in and talk to someone if I had any questions.
Sylvie · 18 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Thank you for your kind words. We are so glad to hear that you had a positive experience with our team. We strive to provide our clients with the best possible service and we are delighted that you felt well-informed and supported throughout the process.
★★★★★ 5/5
TrustpilotGood service
Very friendly staff who responded quickly to any enquiry. Staff are also very knowledgable about the buying/selling process.
Mr · 18 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service and are pleased to hear you found our team friendly, responsive, and knowledgeable.
★★★★★ 5/5
TrustpilotGreat Estate agent
Great Estate agent. Lots of contact from the team and although a slow start we did get quite a few viewings and finally sold through them. Office staff are great and even helped me complete solicitors forms.Would definitely use again.
Nina · 16 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Thank you for your kind words. We are pleased to hear you had a positive experience. We appreciate your feedback and are glad you found our team helpful and supportive throughout the process.
★★★★★ 5/5
TrustpilotVery professional
StevenHowell · 16 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Thank you for your review!
★★★★★ 5/5
TrustpilotGreat communication and efficiency in…
Great communication and efficiency in supporting me with the sale of my property.Highly recommend
CG · 15 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Thank you for your kind words. We appreciate your positive feedback and are glad to hear you had a positive experience.
★★★★★ 5/5
TrustpilotReally friendly staff were always there…
Really friendly staff were always there to help
Mr · 15 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We're so glad to hear you had a positive experience with our staff. Their friendliness and helpfulness are important to us, and we're happy to know they made your visit enjoyable.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service Friendly and kept us informed with progress
Mrs · 15 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We are so glad to hear you had a positive experience. We appreciate your kind words about our service and our team's communication.
★★★★★ 3/5
TrustpilotGood staff, but poor external partners
The Reed Rains staff are professional and helpful.They do have a problem with the company they are partnered with to do identity checks, Landmark. From the payment link not working properly, I couldn't view the privacy policy and access the payment screen, to receiving payment reminders every day (six and counting) even after they sent me a receipt for my payment. The Landmark help line didn't reply to my query and Reed Rains staff responded but didn't make a difference.As is often the case good frontline staff are let down by poor IT or partners
Michael · 14 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
Hi Michael,We appreciate your feedback and understand your frustration with the issues you encountered with Landmark. We value your business and strive to provide a seamless experience. We will certainly share your feedback with our partners at Landmark to address the concerns you raised. We are committed to working with our partners to ensure a smooth and efficient process for our clients.Regards,Reeds Rains
★★★★★ 1/5
TrustpilotDreadful staff and experience
Dreadful staff and experience. Took a deposit of over £200 to apply for a rental property. Staff member Caroline was rude and aggressive on the phone when she suggested we hadn't completed our application in a timely manner, even though the delay and problem was with the checking agent they use, and then refused to return the deposit when the application was turned down due to adverse credit, which we had declared.They prey on people desperate to find a home. Absolute shysters - stay away from them at all costs. They will find some reason to retain your deposit at the very time you can ill afford to lose it.Update 12/10/24I was promised a refund minus a £50 ‘admin fee’ by the Glossop branch manager, which I accepted on the basis that I’d at least recoup some of the money they took. However it’s been over 10 days, and I have received neither the refund nor any update about when to expect it. Dealing with them is a degrading and disheartening experience.
Lisa · 12 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
Hi Lisa,Thank you for your feedback and extremely sorry this has been your experience with Reeds Rains. We would like to investigate further for you but will need further information. A request will come directly from Trustpilot.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
R · 11 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
Thank you for your kind words :)
★★★★★ 4/5
TrustpilotProperty Sale
Tom and his team were very helpful and kept me up to date with the progress of the sale of my house, would recommend their services
Miss · 11 October 2024 · Reeds Rains JB Estates Warwick
Agent replied · 24 December 2024
We appreciate your kind words and are glad to hear that you had a positive experience with Tom and his team. We strive to provide excellent customer service and are happy to know that our team met your expectations.
★★★★★ 5/5
TrustpilotVery professional got me a buyer…
Very professional got me a buyer quickly and guided me through the whole process very happy with the service
Graeme · 11 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
We're thrilled to hear about your positive experience! It's wonderful to know that you were happy with the service and guidance provided. We strive to make the process as smooth and efficient as possible for our clients.
★★★★★ 5/5
TrustpilotFriendly
Friendly, knowledgeable staff, couldn't have done more. The Garstang office.
Dave · 11 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
We appreciate your kind words about our staff at the Garstang office. We strive to provide excellent customer service and are glad to hear that our team exceeded your expectations.
★★★★★ 5/5
TrustpilotSold in a month
House was on the market just over a month, we were kept informed every step of the way
Ms · 10 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
Thank you for sharing! We're glad the process went smoothly, and it's great to hear you felt well informed throughout. Congratulations on the quick sale!
★★★★★ 5/5
TrustpilotGreat customer service.
Great customer service.Ross and Abbie sold my property within 14 days. Fantastic customer experience
Julie · 10 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
Thank you for the wonderful feedback! We're delighted Ross and Abbie were able to sell your property so quickly. Fantastic to hear you had a great experience!
★★★★★ 5/5
TrustpilotStaff have been very helpful
Staff have been very helpful, friendly and quick service.
Rachael · 10 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.
★★★★★ 5/5
TrustpilotOur house was sold very quickly but…
Our house was sold very quickly but unfortunately the buyer changed their mind. The staff at Reeds Raine were very supportive and immediately started sending other buyers to see our property. We have now got a new buyer at a better price so fingers crossed this sale will do through.
MRS · 10 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
Thank you for your review! We're glad our team could support you through the process and help you secure a new buyer at an even better price. Fingers crossed for a smooth sale this time around!
★★★★★ 5/5
TrustpilotLocal Estate agents
Whatever you're doing, either buying, selling, renting or renting out a property, you can get all the information and help you need with the knowledgeable sales staff at your local ReedsRains. Nothing is too much trouble, they go the extra mile.
Mrs · 10 October 2024 · Reeds Rains JB Estates Nuneaton and Bedworth
Agent replied · 24 October 2024
Thank you for the kind words! We're thrilled to hear our team was able to provide the information and support you needed. Going the extra mile is what we strive for!
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