Trusted Agent profile · Warwickshire
Verified
★★★★★
3,360 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,360 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,063
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFriendly approachable staff
Friendly approachable staff Realistic advice
We appreciate your kind words about our staff and the advice they provide. We strive to create a welcoming and helpful environment for all our customers.
5/5
TrustpilotExcellent service from the first…
Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .
We are delighted to hear about your positive experience with our team. It's wonderful to know that you found Stacey, Nick, and Ben to be professional, knowledgeable, and caring. We strive to provide exceptional service and are thrilled that our efforts exceeded your expectations. We appreciate your kind words and your recommendation.
5/5
TrustpilotChoose Reeds Rains
Amazing service from start to finish by Todd,Francesca and Emily.Very Professional and friendly,faultless.I would highly recommend Reeds Rains Manchester.
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We strive to provide exceptional service and are delighted that Todd, Francesca, and Emily exceeded your expectations.
1/5
TrustpilotUnprofessional Amateur Standards
My family, booked time off and flew from London to view a rental property in Shotley Bridge with an appointment booked with these agents for this morning. Having arrived yesterday they phoned the agent to confirm the appointment only to be told that the agents had already accepted another client for rental and taken a deposit. Reed’s Rains didn’t communicate this to my family prior to them leaving London - indeed no effort was made to contact them - no answerphone message - nothing. As a result the family have incurred the cost of flights and accommodation in addition to the disappointment. These agents have made no offer to compensate my family and fobbed them off with a “sorry” I therefore suggest that if you are either a buyer or a seller, that you spread this experience to others as an example of Reed’s Raine’s standards in dealing with clients whether they are buyers or sellers. You may also wish to further consider whether to use them or not! Addendum Having had a response as seen here from Reed Rains, I responded giving my telephone number a week ago, and I am still waiting! It’s the same issue as the original complaint - lack of communication, no call, no answer phone message. Their consistent poor performance should be a worry to any potential customer! Be advised.
Hi Nic,Sorry this has been your experience with Reeds Rains. We would like to investigate this further, you will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotProfessional and helpful
Professional and helpful. Managed to speed up the process when needed and to provide useful advice. Great letting agents if u move to Liverpool from abroad, as they may be able to accommodate you even if you don't immediately have a UK bank account. Friendly staff too.
Thank you for your kind words. We are delighted to hear that you found our team professional and helpful. We strive to provide excellent service to all our clients, especially those relocating from abroad. We appreciate your feedback and are glad that we were able to make your transition to Liverpool smoother.
5/5
TrustpilotVery helpful staff.Got us through our…
Very helpful staff.Got us through our identity check quickly.Thankyou so much.
We appreciate your kind words about our staff. We're glad to hear that they were able to assist you with your identity check efficiently. We strive to provide our customers with a positive and seamless experience.
5/5
TrustpilotFriendly staff and always happy to help
Rating only, no written review.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team friendly and helpful.
5/5
TrustpilotExcellent estate agents
Simple process, clear communication. Ethan has been fantastic throughout, great customer service, knowledgeable and efficient.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad Ethan was able to assist you.
5/5
TrustpilotFriendly down to earth service
Unfortunately the market has been slow during the current climate but the encouragement of the agent it got better and hopefully we have an offer. It’s also been good getting an email with the updates although these have only been coming over in the last couple of months
We appreciate your feedback and understand the challenges of the current market. We're glad to hear that our agent's encouragement has been helpful and that you're seeing progress. We're also pleased that you've found our email updates beneficial. We strive to keep our clients informed and will continue to improve our communication.
5/5
TrustpilotExceptionally good
Very good indeed. A close focus on what the customer wants. All office staff kind and helpful. All RR agents who saw our house loved it and that genuine positivity made a difference. The pricing discussions were sensible and the brochure/Rightmove entry looked really good. Skilled & experienced guidance in the final sale negotiations was sharp.
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team's focus on your needs, along with their genuine enthusiasm and expertise, made a difference in your journey. We strive to provide exceptional service and are happy to hear that our efforts were well-received.
5/5
TrustpilotChris was very Helpful and keeps you up…
Chris was very Helpful and keeps you up to date all the time ..
5/5
GoogleWe had a very good experience with Reeds rains, both Sarah and Callum were brilliant and kept us up to date right until we moved in - would definitely recommend :)
5/5
TrustpilotExcellent service
Excellent service. Amelia was extremely knowledgeable, efficient and professional. I would highly recommend.
5/5
TrustpilotLovely staff
What made are experience great was the member of staff Michelle from Morley branch Who was really helpful and very professional
5/5
TrustpilotVery polite and friendly
5/5
TrustpilotAlways helpful and friendly
Always helpful and friendly. They dealt with me efficiently and had a great knowledge of the local area and how the housing market trends and prices. The buyers were always directed to the right market so no time wasters. They always accompanied any person they bought for viewings. First class
5/5
TrustpilotGood approach
Nice experience
1/5
GoogleRating only, no written review.
5/5
GoogleI can’t praise them enough, 3 days on the market and I had an offer. And the staff at both offices have been fantastic, but especially a massive thanks to Karis and Ryhs who went above and beyond my expectations to follow the sale through to completion. Thank you again to all at Reeds Rains.
5/5
GoogleWe recently have purchased a property from Reeds Rains Bedworth. The service we received was incredible from the whole team, no matter who we spoke to, we felt heard and understood as first time buyers. However, a special mention to Karis and Rhys who, we felt, went above and beyond for us in this purchase. We couldn’t recommend Reeds Rains highly enough for the service they provide and we would 100% be back, whether to purchase or sell in the future.
5/5
GoogleRecently sold our house through Reeds Rains in Bedworth. Excellent service from start to finish. Great communication, always happy to answer our questions and kept us informed. We dealt mainly with Rhys and Karis who were both fantastic.
5/5
GoogleI would like to put on writing how pleased I was with all the team and in particular Karis, and Reece. Both of these individuals always returned calls and kept me up to date when selling a property as a result of probate. We had tried a previous agent before coming to Reeds Rains and lost valuable time that said when we did decide to move it to Reeds Rains it was placed on the market within 24 hours and we a huge upsurge in viewing numbers and multiple offers despite placing it on at the same price as the previous agent was advertising it at. It’s been a complex case but these staff members have been exceptional !!!
4/5
TrustpilotWe are very satisfied with the help …
We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb
We appreciate your kind words and are thrilled to hear about your positive experience at our Bridlington store. It's wonderful to know that our team, including Miles, was able to provide you with helpful and friendly service. We strive to create a welcoming environment for all our customers, and we're glad you found it so.
5/5
TrustpilotDear Laura at Reed's Rain's
Dear Laura, at Reed's Rain's, thank you very much for your assistance today in helping with our solicitor problems.Really very helpful and reassuring at quite a stressful time.John
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,376 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,239.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
