Trusted Agent profile · Warwickshire
Verified
★★★★★
3,363 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,363 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,066
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
2/5
TrustpilotGood luck if you have any issues in the house, they aren't coming
It's been months to get issues resolved in the house we are renting. Half of the time folks are on leave and no one picks up the maintenance requests. You have to keep emailing and calling to get things done. Very very poor service. If you have a choice to go with another property manager, please do. You will save yourselves a lot of headache and frustration.
1/5
TrustpilotWaste of Time
I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.
Hello Claire,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotThe representative I dealt with when…
The representative I dealt with when buying my new home was very friendly and really helpful
5/5
TrustpilotGood market price
Good market price, sold with in a couple of weeks, good communication for viewings, , top class. Will use again.
Thank you for your lovely review.
5/5
TrustpilotAll three Lyndsay Lisa & Karen made the…
All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.
Glad you had a great sale. Thank you for the review
5/5
TrustpilotVery friendly staff they work hard on…
Very friendly staff they work hard on getting your property on the market forsale and just a all round pleasure to deal with.
Thank you for your lovely review.
5/5
TrustpilotProfessional service
The team were professional and explained the process. We are very happy with the quality of service for both selling and buying of properties.
Thank you for your 5 star review.
4/5
TrustpilotImprovement in communication with…
Improvement in communication with clients would take you up to 5 stars,
Thank you very much for the feedback. I will pass on to the branch.
5/5
TrustpilotHelpful
Keeping us informed through out our sale, not completed yet but very happy so far.
Thank you
5/5
TrustpilotJake and the team are so helpful and…
Jake and the team are so helpful and very good at what they do, I would recommend them to anyone, sold my house in 2 weeks
Thank you for your 5 star review
5/5
TrustpilotVery easy to deal with
Very easy to deal with. Respond promptly to all queries and get back to you if the information not readily available.Excellent ⭐️⭐️⭐️⭐️⭐️
Thank you for your great review
1/5
TrustpilotUseless
Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.
Hello Derek,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains Congleton
I have visited Reeds Rains Congleton on several occasions. The staff are always friendly and helpful, nothing is too much trouble!
Thank you for your review, I will pass on to the branch
1/5
TrustpilotDo not take the full managment service
Whatever you do, DO NOT TAKE THE FULLY MANAGEMENT or RENT COLLECTION option. It is a totally useless service. The customer service is not helpful and your money basically stays in their account for up to 10 days. And if you ever want to leave you have to pay one month's rent plus VAT. This is something that the agent never explained to us, when we asked, "Can we leave at any time?" he said "yes", and obviously failed to explain "there is a big charge". They then put a lengthy agreement in front of you to sign , I signed it in the office whilst their staff sat in front of me not making me feel comfortable to read through. Yes my mistake for not reading the contract conditions, but you'd think the staff explain to you something as important as the exit fee. I didn't mind if the service was good, but we had issues since day 1 with them not setting up the direct debit correctly; therefore our rent was delayed. With no one to contact me to explain this is what happened, again no one explained that it would take up to 10 days for the money to reach your account! 10 days ?? So the money could sit in their account for up to 10 days, whilst they are making a profit off your money! I contacted the branch to ask why the money is not in my account, the Cleckheaton branch, the staff casually explained there has been an error setting up the direct debit and the tenant has made a payment on their card. I was told it'd take up to 5 days for the money to reach your account! I mean if the staff in their own branch don't know how many days it takes for the money to reach your account, how do they expect the clients to know this?? I was then advised to contact the Accounts, where the person on the phone was least helpful and rude, again I was told it'd take up to 5 days for the money to reach my account. I then wrote a complaint and explained my experience with the company has not been the best so far and now I'd like to leave, that's when I found out there is an exit fee. After writing so many complaints, I was offered a refund of the management fee for one month which is 10% of your rent (for being messed around, making so many phone call, being spoken to rudely, having the direct debit set up incorrectly, keeping your money for up to 10 days, basically adding to your stress ) Isn't it supposed to make your life easier? Isn't this the purpose of this "full service"? It gets better as the month after the tenant turns up at the branch to say he is due housing benefit, something that I wasn't aware of, and the rent is going to be delayed. Or it could be delayed! I received an email two days after the payment was due to inform me that the tenant has been to the branch to let them know of this new information. The rent was late again! You can see if you don't take this service at least you deal with the tenant directly and you don't have to wait and wait and wait for Reeds Rains to decide to contact you at their convince and to release the money after so long. They also kept £200 as emergency money, which I asked for it back! I wrote another complaint to Jamie Knights, Area Lettings Director , and after so long he wrote a lengthy email back saying he won't waive off the fee, and although he agrees the customer service has not been great and the branch manager is leaving so he is aware of some issues. I took my complaint further to Customer Relations, where they offered a refund of £120 and asked me to pay £500 something to pay to leave the contract, which I am not happy about. I am now going to take my complaint further to The Property Ombudsman. I just thought it'd be useful for any other landlord who wants to take the full management service to know what to expect since the staff in the branch can't be bothered to explain to you.
Hi Dorreh, I'm sorry to read your review. I have passed onto the team and believe you have had some further conversations around your experience.
1/5
TrustpilotDo not go through this company
Honestly the worst agency you could ever come across. They haven’t logged our rent payments in 8 months leading to a ruined credit score and inability to rent anywhere else, served an illegal retaliatory eviction notice, have not fixed any of the structural damages including breaking environmental codes, are very reluctant to help and continually act clueless despite multiple emails regarding issues, do not update their systems with emails, phone calls and complaints lodged and add break clauses in contracts to evade laws that protect tenants.
Hello Isaac,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
Trustpilot1st class estate agents
Jess called valued our property and it was sold in less than 4 weeks.Excellent, professional and friendly service from every member of the team. When we have needed help and advice they have always been there for us.
Thank you - I will pass on to the branch
5/5
TrustpilotAlan and Pat at Reeds Rains have been…
Alan and Pat at Reeds Rains have been an absolute pleasure to work with. Very professional, trustworthy and personable. I would highly recommend selling or letting your property through them.
Thank you - I will pass on to Alan and Pat
5/5
TrustpilotGreat service and so helpful.
Thankyou so much Alison,Donna and the Reeds Rains team at my local branch for a 1st class job selling my home.A buyer was found within 2 days and the purchase price was much more than i had expected.Nothing was too much trouble for them,always saying "if you need anything or want help filling out forms just get in touch" definately 5 stars from me.Thanks again for a brilliant job done.
1/5
TrustpilotLeft in the dark
After our offer on a property was accepted 6 months ago Reeds Rains have been less than helpful. 3 months after the process started they advised us to begin the mortgage application process in earnest which then caused issue with the seller as they were not ready to move yet; this led to them informing our mortgage company that the property was no longer for sale. Once this was sorted out we called weekly for updates to find out what was happening with the sale, only to be told no change. This continued for another month and a half before the agent drip fed us more information that our mortgage company had continued to attempt to arrange a survey and that the owners felt they were being harassed. After another month of weekly updates of "no change" they agents drip fed further information that the top of the chain had accepted the offer on their property 11 months prior and were showing no signs of moving. We were open and honest with the agents at all stages, informing them when our circumstances changed and our need to move forward with the sale became increasingly urgent. Not only did the agents fail to advise us or make any movements to progress the sale, they also failed to contact us at agreed times, avoided our calls and just generally blanked us. Two weeks after the initial date we were given for the finalising the sale, the estate agents held an important meeting with the top 3 members of the chain and, despite promising to contact us with the outcome and next steps, again went radio silent. We're now 6+months down the line and having to start our search again while effectively about to be homeless. One thing I can guarantee is that we will not be looking at properties with Reeds Rains.
Hello Lindsay,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotThanks you for all the help..are you the best
Thanks you for all the help and support.Elizabeth was the best.She had a solution to every question. I have no words to thanks.
5/5
TrustpilotDonna has been amazing
Donna has been amazing - explained everything, been honest and caring and enthusiastic. My property had an offer in 3 days and has got 20k more than the asking price. Donna’s knowledge pitched it just right. Thank you to Rebecca for doing all the viewings - great team - highly recommend.
5/5
TrustpilotGreat service
Everything from start to finish has been professionally handled. From the valuation to marketing and now in the hands of the sales negotiation team. Fingers crossed the sale goes through now 🙏
5/5
TrustpilotHouse Sale
Very professional service from all of the Chester Le Street employees.
5/5
TrustpilotThey were ever so kind and helpful you…
They were ever so kind and help you out with no trouble at all. Thank you so much.
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Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,379 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,242.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
