Reeds Rains JB Estates estate agents in Bedworth, Nuneaton and Bedworth, Warwick and 1 more

★★★★★ 1/5

Trustpilot

Reeds rains HYDE AVOID AVOID AVOID

Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

David · 29 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

Recently dealt with the team at…

Recently dealt with the team at Didsbury and it was by far the best customer service I have had from an estate agent. I can't remember the name of the person I spoke to, think it was Ryan or Brian but he had great knowledge of the current market and gave me some great advice.

Rob · 29 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

St. Helens

The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!

Sine · 28 June 2022 · Reeds Rains

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

The St Helens branch

The St Helens branch have been extremely helpful throughout the entire process of me finding a new rental property, I was updated at every stage. I have spoken to several different agents over the last few weeks and it was nice to speak to an agent who actually cared.

Ben · 28 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Manchester branch should be closed down

This office is full of people that talk the talk but don’t walk the walk. I have contacted them for a viewing of a property on sale and they promised to call me back and schedule it. I wasn’t called and then, when I called, I learned that they had already allocated all the viewing even though I requested mine as soon as the property was put on the market. In the past I tried to rent through them and they tried to keep my holding deposit although required by law to return it, and only when threatened with legal actions they finally gave it back. Save yourself, don’t deal with these unprofessional randoms.

PP · 27 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

The worst company in the UK

If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!

FuckReedsRains · 24 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

We applied for a house to rent in…

We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.

Arun · 22 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Preston- Don't waste your time and effort

Don't waste your time and effort, dealing with their Preston office. They are totally dishonest and not helpful.Very bad experience with property buying.

Hamz · 21 June 2022 · Reeds Rains

★★★★★ 5/5

Google

The team at Reeds Rains were amazing, especially after having trouble with an external solicitor. i would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 20 June 2022 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 4/5

Google

Karis and the team were extremely helpful, friendly and professional at all times. The communications with Karis were precise and she was always a very good representative for the company.PositiveResponsiveness, Quality, Professionalism

Sarah · 20 June 2022 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Google

Over the last 4 months, I have had numerous correspondence with Karis at the Bedworth branch. She has always responded in a timely manner and has been exceptionally helpful to me as a purchaser of one of their properties. Thank youPositiveResponsiveness, Professionalism

Julie · 20 June 2022 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Google

Excellent service. Karis has been very polite and helpful. She has gone out of her way to ensure a smooth house sale. Would recommend and use again.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 20 June 2022 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Google

I recently purchased a property from Reeds Rains, Bedworth and can honestly say the service was exceptional and second to none especially considering I wasn’t even their client. We decided to use another agent to sell our house however I will not make that mistake again and should we ever move again reeds rains will definitely be the only agent we contact to help us. Karis in particular was amazing. She was on the ball with everything, kept us in the loop with updates and always responded to our queries promptly. I would like to thank all of the team for all of their help and support. It made a potentially very stressful time a lot easier.PositiveValue

Kirsty · 20 June 2022 · Reeds Rains JB Estates Bedworth (52-54 King Street)

★★★★★ 5/5

Trustpilot

Macclesfield branch

Sue and her colleagues from macclesfield have all been lovely. Very accommodating, professional and friendly. It has been a great experience dealing with them and reassuring to have a cheery positive person at the end of the line during what can sometimes be a stressful process.Many thanks to you and the team :)

Imo · 20 June 2022 · Reeds Rains

★★★★★ 5/5

Trustpilot

One month ago rented a flat from them

One month ago rented a flat from them. One of the best experience ever had no hassle of appointments or meetings. Everything settled over the emails and got my flat sorted in a professional manners

MH · 18 June 2022 · Reeds Rains

★★★★★ 1/5

Trustpilot

Awful company with evil staff

Awful company, quite that simple.On moving in to the property with my family they told me all fixtures and fittings worked correctly but this was not true. The main issue was the shower which it took 3 months for them to fix but still expected full rent? JokeHalf way through my tenancy a new agent took over who then began lying to the landlord about me and my family and accusing us of damaging the property. This was all pre existing and was in their own inventory pictures from before I moved in. LiarsThis agent was determined to get my family including 2 young children thrown out of this house for absolutely no reason, it was an entirely deceptive, dishonest and the most evil thing I have ever seen from an agent and they are a disgrace to the company.I raised a complaint about this but obviously nothing was done and the "agent" I have been stuck dealing with will no doubt be delighted that she ruined someone's life and split up a family for her own entertainment.I hope she has to suffer the way she made us suffer.Edit: I requested to speak to the landlord directly about this problem but they refused to provide any contact details for the landlord which they are not permitted to do.

Steve · 18 June 2022 · Reeds Rains

★★★★★ 5/5

Google

Rating only, no written review.

Juebagsshop · 17 June 2022 · Reeds Rains

★★★★★ 5/5

Google

Friendly greeting, service and reassuring. Instilling confidence in Reeds Rains and myself, having found it daunting selling my late brother's house.

David · 17 June 2022 · Reeds Rains

★★★★★ 5/5

Google

Excellent, professional service provided, efficient, helpful, friendly and kept in the loop at each stage of the sale. Thank you Phil and especially Karis who was exceptional.

Jane · 17 June 2022 · Reeds Rains

★★★★★ 5/5

Google

The team at Reeds Rains were amazing, especially after having trouble with an external solicitor. i would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 17 June 2022 · Reeds Rains

★★★★★ 5/5

Google

I am so pleased with your service and special thanks to Karis. She was wonderful and very supportive.she has been always there and very responsive whenever I had queries.

Sutha · 17 June 2022 · Reeds Rains

★★★★★ 5/5

Google

Sarah Wisdom helped us by finding a property that suits us better then the last one , i would go for any other agency then reeds , also the patience ,kindness and the quality of the service were brilliant .

Vlad · 17 June 2022 · Reeds Rains

★★★★★ 4/5

Google

Karis and the team were extremely helpful, friendly and professional at all times. The communications with Karis were precise and she was always a very good representative for the company.PositiveResponsiveness, Quality, Professionalism

Sarah · 17 June 2022 · Reeds Rains