5/5
Reeds Rains Congleton
I have recently just purchased a house with Reeds Rains Congleton, the service was second to non. No complaints with anything at all! All of the staff was ace and very helpful.

Trusted Agent profile · Warwickshire
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★★★★★
3,363 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,363 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,066
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Reeds Rains Congleton
I have recently just purchased a house with Reeds Rains Congleton, the service was second to non. No complaints with anything at all! All of the staff was ace and very helpful.
5/5
Apartment Purchase in Eccles
We recently purchased an apartment in Eccles, via Reeds Rains, Salford Quays. For various reasons (nothing to do with Reeds Rains), the purchase took over 9 months to complete. Throughout this time Laura was extremely helpful, both in enabling us to visit the property on several occasions, and also in chasing up the seller, when it seemed that both sets of solicitors were just letting things slip. Without her help, I can't help thinking the process would have taken more than 9 months.
1/5
Reeds Rains Manchester City Center
Reeds Rains Manchester City Center - I have had the worst experience this past month for a letting in Manchester. We were interested in an early offer for an apartment in Manchester, which our friends currently lived in. Sid's tone was extremely rude at all instances I have interacted with him, and he was uninterested to help us at all. We have been lead on for a month, and he was always coming back with news that was never in our favour. As an agent interacting with a potential customer, I would expect proactiveness, which I did not receive at all from Sid. I am extremely disappointed in this entire experience, and felt offended the way he spoke to me.
Firstly I am sorry you’ve needed to leave this review. I’ve spoken to Sid about this incident and he was keen to apologise if he came across as rude in any way as this wasn’t his intention at any stage. I understand you made an offer on a property that your friends will be vacating shortly, however the landlord decided he felt he could achieve a higher rent than the amount you have offered and therefore he declined your offer after careful consideration. I appreciate it can be frustrating when an offer is not accepted but ultimately it is the landlords decision whether to accept an offer and not ours as the agent. If you wish to discuss the matter further please don’t hesitate to contact me on 0161 236 9088 or at greg.davies@reedsrains.co.uk. Kind Regards Greg Davies, Senior Branch Manager.
5/5
REEDS RAINS BURNLEY - DAWN
This was our first experience of Reeds Rains and Dawn in the Burnley branch was fantastic. Great comms and really helpful. She made the process of purchasing our first buy-to-let investment a lot easier. We intend to use their tenant find service as we know we’ll get good service. Thank you!
5/5
As a property investor
As a property investor, I regularly view houses across the Middlesbrough area. I have never yet felt I have wanted to leave a review but after today’s viewing I wanted to write to praise Ted. Ted showed us around a property yesterday. I was shocked how much knowledge he had of the area and even the street! He was very helpful and approachable and a credit to your team.
5/5
Lauren Review
I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .
5/5
Lauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
5/5
I am very satisfied with Elizabeth's…
I am very satisfied with Elizabeth's service, she was a very professional and attentive, I just have to thank you.
5/5
Excellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
5/5
Consistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
5/5
emma c of rotherham branch
emma c of rotherham branch WOW she is fantastic answered my questions/concerns regarding my late mums property put my mind at rest i will not hesitate to reccomend her in the future she is a legend many thanks emma
5/5
Brilliant service and very patient with…
Brilliant service and very patient with us
5/5
Absolutely incredible customer service…
Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!
1/5
Too under resourced to provide a reasonable service
Process started well but then fell apart with no management engagement around issues. A key factor for us at the outset was the ability of the agent to show people around the property. However after just a few weeks the 3 person office was down to just one (manager on two week holiday and one person had quit). Unsurprisingly the office could not function as an agency should. We were given no advance warning of the resourcing squeeze. Further we had very poor communication and follow up around an expression of interest, which died a death during the resource squeeze.
Hello Peter,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
First home
When having a look for a first time home, me & my partner were a bit lost, trying to think of what all our outgoings, new build or old build & were I would stand with gaining a new job, We were put through to Peter & he made us so comfortable straight away and went through everything step by step and spent time making sure we would know everything before buying a house. What should we do and what shouldn’t we do. Eg what’s negative to a bank on a bank statement/ credit cards ect, He made sure we understood and how to improve this to get more lenders to accept, Peter made sure we understood that not many banks would lend as I had a career change and once my probation period is over I would have a lot more chance. We have decided to wait abit longer and get back in touch with Peter when we are ready to buy, hopefully end of summer. We didn’t feel pushed or rushed, & he advised us if we saved a bit more the price of our house can increase so we would have more choice, overall Peter was super helpful, and we can’t wait to work with him, and for him to help us buy our first home come this autumn 😊Thanks Larisse
5/5
Alison Whiteside Super Agent!
The service I have had from Reeds Raines Bamber Bridge could not have been better. Alison Whiteside has been exceptional, her attention to detail was perfect. Communication was excellent, she let me know at every stage where we were and what was happening. Neither Alison or Rebecca seem to tire of my constant requests to constantly go back to the house 😃 This house purchase couldnt have been improved. 7 weeks start to finish! A Big Thankyou XXX
5/5
Stunning Service from Bamber Bridge!
The team at Bamber Bridge have been exceptional - the work that Donna Hargreaves has put in over the last few months has been incredible, special mention to her and also Alison Whiteside - thanks to them, I have the home that I wanted, and I couldn’t be more grateful!
5/5
Highly recommended.
We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.
5/5
Alison at bamber bridge
Alison at bamber bridge, from start to finish even councillor at some points , Alison has gone above & beyond, we cannot recommend enough , Thank you so much for all your help xx
5/5
We recently had a great experience…
We recently had a great experience purchasing our new home with the ladies at the Bamber Bridge branch. Everyone was extremely helpful and friendly, and made every effort to ensure the purchase moved quickly and smoothly. Alison and Donna in particular were fabulous, and the lady who showed us around the property (who's name unfortunately escapes me) was also lovely to deal with. The ladies here are obviously very caring and passionate about their roles, and I couldn't recommend them highly enough. I might also add that Donna in particular deserves a 'shout out' as although she does not appear to be as visible and front of house as the other ladies, she was the one who put in the majority of the groundwork, and ensured that any concerns were quckly dealt with/resolved, and all the legal arrangements and requirements were completed at the speed of light. Fantastic people to deal with, and as mentioned previously, I could not recommend highly enough. A big thank you to everyone involved.
5/5
Lauren at the Bamber Bridge Branch
Just a quick note to say thank you to Lauren Riding at the Bamber Bridge Branch for her help with our 2 rental properties we have with Reeds Rains. She has brought back that personal professional touch. Lauren gives 110% to help us out and fix any issues or queries we have. Great to have a "Hi Leon" at the beginning of an email and not just a blank generic email.Once again Lauren, thanks for your personal professional manner.Leon & Wendy
5/5
Faultless - St Helens branch
We sold our late Mother’s house in Penketh, Warrington through the St Helens branch and cannot praise the service received enough. We were treated with patience, dignity and excellent communication throughout and had a very seamless experience. Jen has been an absolute superstar all the way through and it really has been a pleasure. Thanks so much for all of the help and support.
5/5
Many thanks to David and Elly!
Many thanks to David (Branch Manager) and Elly for all their help with purchasing our house. They were both extremely professional and helpful during the process and were always on hand when we needed them. Fully recommend their services to anyone and look forward to engaging with them again in the future.
5/5
Reeds Rains Holmes Chapel
We had an excellent experience renting a bungalow in Holmes Chapel for 6 months recently through the local Reeds Rains agency. From first to last, we found the welcome, customer service, professionalism and ease of communication to be first class. Just want to say a big thank you to Tallulah-Mae, Oliver, Rose and the whole team for turning a potentially stressful move into a very pleasurable one. We will be recommending your agency to family and friends. Thanks again, Karl, Irina and Misha
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Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,380 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,241.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.