Trusted Agent profile · Warwickshire
Verified
★★★★★
3,363 reviews across 5 offices and 3 platforms
Reeds Rains JB Estates has five offices, in Bedworth (two offices), Nuneaton and Bedworth, Warwick and Kenilworth (Warwickshire). Together they have 3,363 reviews on three platforms, rated 4.2 out of 5 overall.
1,265
Reviews on Google
All 5 offices
32
Reviews on Facebook
Business-wide
2,066
Reviews on Trustpilot
Business-wide
Reeds Rains JB Estates's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLiverpool City centre branch
I just like to say a huge thanks to Su Poland and her staff.Shes very professional but also friendly and approachable nothing is too much trouble. I know through experience with our tennants particularly one I've had to keep asking her about.She gets the job done with the right result at the end too.Alway easy to deal with.Im lucky she is our Property Manager.Recommend her anytime.
5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
Just want to say a huge thank you to Sue and all the staff at Reeds Rains Macclesfield.I bought my house via modern method of auction for the very first time. Sue and the staff guided me through this unfamiliar process with support and expertise making it a straightforward and pleasurable experience. I would highly recommend Reeds Rains Macclesfield. Thanks again guysMike
5/5
TrustpilotReeds Rains in St. Helens/I am sold auction
Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!
5/5
Trustpilottallulah-Mae and others that I’ve…
tallulah-Mae and others that I’ve communicated with concerning the re- renting out of my mums property have not only been professional considerate efficient and knowledgeable ,Tallulah-Mae organised an open day for potential with the very pleasing result that she found the perfect tenants for the property before the previous tenants left meaning no long gap waiting for some interest ! I would thoroughly recommend Reed Rains When selling or renting out your property.
5/5
TrustpilotExcellent service, thank you!
Thank you Vicky and team at Pontefract Reeds Rains for managing the sale of our property so well, and working with the other stakeholders to keep things as simple as possible. We really appreciate your support and professionality during this process.
5/5
TrustpilotSuperb Service
From our first initial meeting with Myles and viewings carried out by Kaz and Laura, everyone of them were professional, friendly and on hand whenever we had any questions. They made a sale very quickly and we look forward to completing soon. We would highly recommend this Company
5/5
TrustpilotThank you Angela (Woodseats, Sheffield)
Thank you! From start to finish Angela at the Woodseats branch was helpful, communicative and transparent throughout. Buying my first home could have been confusing and complicated but Reed Rains made this feel super easy, answering all my questions and liaising with my solicitor.
5/5
TrustpilotThank you so much to the Burnley branch…
Thank you so much to the Burnley branch of Reed's rains. Absolutely amazing. Helped in anyway possible through all our buying process. Special thanks to Rachel. Not moving again but if we did we would definitely use Reed's rains.
5/5
TrustpilotThank you so much for a swift and…
Thank you so much for a swift and excellent service. Tony you've been wonderful in your correspondence with us, thoroughly explaining how and what needs doing. Friendly and Excellent service throughout 👏. Recommended to friends and family.
5/5
TrustpilotThank you Alison you're a star!
From the moment I arranged to view to the day of completion I have had nothing but a fantastic and positive experience with Reeds Rains Bamber Bridge.Alison Whiteside was very friendly, knowledgeable and very professional throughout. All enquiries were answered immediately and she made the whole process effortless. She is a character and chatty which made me feel 'at home' comfortable and in good hands.Thank you Alison you're amazing.
5/5
TrustpilotI would like to thank Ted from Reeds…
I would like to thank Ted from Reeds Rains Acklam branch who showed us round a property in Marton Manor. Ted was really professional and helpful and was very knowledgeable.
1/5
Trustpilot***KEEP AWAY***
***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotAbsolutely amazing,the best estate…
Absolutely amazing,the best estate agents ever,a big shout out to, Jen box,for taking us step by step through selling our property, phoning and texting to explain all the steps,Absolutely stress free,Any body wanting to sell or buy a property, book your appointment right now,no pushy selling,explained all the why's and what if's, 4 days on the marked and SOLD....AMAZINGOnce again thank you.x
1/5
TrustpilotHorrible rental experience
Horrible rental experienceRenting a managed property with Reeds Rains has been a horrible experience from start to finish. They took a very long time to fix maintenance issues and even when they did, the issues would come up again in the near future. We had to live in a property which had slugs coming into rooms because of leaks which they took a long time to fix, the boiler didn't work as it should have done. They also made no effort to persuade the landlord to do regular maintenance, including replacing appliances which were very old and worn out. My partner has been dealing with someone on the end of lease team who has a really bad telephone manner. This is a company that appears to be on the side of the renter, until the time comes when you have moved out and they quickly shift to act only on behalf of the landlord and the landlord's interest. What they say on the phone is completely different to how they are on email which makes the process even more difficult. The end of lease team are also VERY slow to reply.We have only ever tried to be great tenants and were exceptionally helpful to Reeds Rains when they were trying to find a tenant to replace us when we moved out. This is soon forgotten when the time comes to leave.The bottom line is this... Improve your post-customer experience and the way you think it is acceptable to speak to people. I can see most of the reviews here are for people buying a property... Beware if you are thinking of renting with them
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotDO NOT RENT WITH REEDS RAINS!
DO NOT RENT WITH REEDS RAINS!When you first find a property to rent with Reeds Rains they are incredibly polite and very friendly. Throughout the full tenancy they were helpful but a bit slow at times. The reason for this bad review is that their end of lease process is an utter nightmare. The moment you decide to hand your keys in, they no longer act on your behalf and instead decide to take the landlord's side on all issues and disputes, as they are the people paying the bills. The end of lease co-ordinator they assigned to me is rude, aggressive and regularly makes me feel stupid at every possible opportunity. They deal with hundreds of people at a time and their approach is not personal or understanding, it is as if they are reading off a script full of corporate language. The photos they take on the final inspection are not indicative of what it actually looks like and it felt like they did everything possible to try and take money off our deposit.To top it all off, if they do detect an issue with the condition of your property, you have no choice but to accept the cost quoted by their preferred contractor, which is charging us nearly £200 to clean a mark off a carpet. I will never again consider renting through Reeds Rains and feel absolutely betrayed by them.
Hello Tom,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotSalford Quays branch - A pillar of support
Thanks to the wonderful sales team at the Salford Quays branch, we completed our first-time home purchase.Because of my own mistake, the purchase took longer than normal. However, our sales agent Laura had been caring and professional throughout the process. She did a good job resolving conflicts between the buyer and the seller. No matter how petty the issue is, she listens, reassures me and follows up properly. Especially as a first-time buyer, I could’t thank her enough for her effort and insights. Special mention to Jozeph and Todd, the teamwork at Salford Quays is as apparant as their service quality.In short, great communication and impressive response time to calls and emails. We are so happy with our new first home. I would definitely consider using this branch's service again in the future!
5/5
TrustpilotI’d like to say I am very happy with…
I’d like to say I am very happy with the great service recently provided by Claudia Tarr in the Wilmslow branch, she has been very professional, hard working and patient when finding tenants for my property. She’s an excellent communicator too: she’s willing to talk to you, she keeps you well informed, and takes on board your wishes and opinions. If you are looking for a reputable estate agent, look no further than ReedsRains Wilmslow.
4/5
TrustpilotBamberBridge apartment sale…
The apartment sale was lengthy but Alison at the BamberBridge branch of Reeds Rains was brilliant - helpful, on the ball keeping us updated and always ready with a smile!
5/5
TrustpilotReally helpful from start too finish…
Really helpful from start too finish with the whole process of buying. Was happy too answer any questions and offer any guidance along the way.
5/5
TrustpilotAbsolutely wonderful experience working…
Absolutely wonderful experience working with Reed Rains. I even got a moving present. Best move, lovely house we love it.
5/5
TrustpilotJane Kerrigan at Reeds Rains
Jane Kerrigan at Reeds Rains, St Helens is probably the most helpful and friendly person I have ever met. The purchase and sale was lengthy and troublesome to say the least. However, Jane was always there to guide me through the process and give me advice. The quality of customer service that I received was exceptional right from making an offer until completion. I would highly recommend Reeds Rains, St Helens and in particular Jane. Thank you
5/5
TrustpilotBlowing the myth out of the water
RR blow the myth that most estate agents are hapless out of the water! The company culture is remarkable, truly putting the client's needs first and above their own. At the Didsbury branch Connor took the initiative to refer my query to David who sought additional advice from Peter. As a great team they swifly helped me to a happy conclusion on my house sale - despite my not being their client. I am so grateful.
5/5
TrustpilotPeter G
Peter G. Libertine | Financial ConsultantWhat a pleasure it was to have Peter advising me with my mortgage not only was his attention to detail spot on he also helped me with advice and suggestions with my Solicitor and help drive things forward, he made me feel relaxed and worry free throughout the process and made everything an absolute pleasure. I can’t say this enough…. If anyone is after help and wants someone who makes you feel relaxed and makes everything feel personal then Peter is your man. Thanks for everything Peter Regards Mike garry
5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
In the last six months, I have rented and sold a property through Reeds Rains in Macclesfield and I feel that they are the best agent in the area bar none!They are proactive, highly proficient, friendly and will go the extra mile to provide the best service. Special mention must go to James, Zoe, Jaya and Sue who form the excellent sales team who have gone the extra mile to get the best price possible for my property - giving regular feedback and negotiating offers effectively. I would highly recommend the team to anybody looking to sell or rent property.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Reeds Rains JB Estates and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 2 Gold across two branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Reeds Rains has the most, with 2,379 reviews rated 3.9 out of 5, followed by Nuneaton and Bedworth with 2,241.
The five Reeds Rains JB Estates offices, by town:
Yes. At EA Masters 2022 its branches won 2 Gold awards.
