Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 5/5

Trustpilot

Great service from Reeds Rains Walderslade

Changed to Reeds Rains after a frustrating time with Purplebricks. The service we received from Daniel and his staff was excellent. Friendly, professional and enthusiastic to get our property sold. There were hiccups with the sale for various reasons not associated with the estate agent (illness of someone in the chain, mortgage offers rescinded after lockdown ...) but all were dealt with swiftly to ensure our house was sold. Would recommend them.

Lynne · 4 September 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent - highly recommend

I used the Evesham, Worcestershire branch for the recent sale of a property in August 2020. Jeremy and the team were excellent - they operated with integrity, enthusiasm and superb knowledge of the local market. Would highly recommend. James C.

James · 1 September 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Sam was brilliant from start to finish

Sam was brilliant from start to finish. We demanded a lot and asked a lot of questions which he answered in good time! We had some problems with timings of our move in date but Sam was always helping us and was honest in what information he gave us. Would definitely recommend!

Jacob · 27 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

I put my parents house on the market…

I put my parents house on the market with Reeds Rains in January and after 2 weeks the second couple to view the house put an offer in. I can’t thank all the staff enough but most of all Nina at Reed Rains for all they did to make sure the sale went through smoothly, especially as we had the Coronavirus pandemic which held up the completion of the sale. I would recommend Reeds Rains to anyone who is looking to sell their house in the future because of their professionalism and knowledge in pricing houses. All in all, a fantastic service from all involved.

Paul · 27 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Very helpful and friendly staff who made my move into rented accommodation easy and stress free. Maintenance issues to date have been dealt with quickly and efficiently.PositiveResponsiveness

Hannah · 26 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Selling my house was always going to be tricky but from start to finish the team have been there to support me. When things came to a halt Charlie was there to suggest small things to help the property sell and would check in regularly to make sure I was up to date and happy with the way things were going. When a buy was found Caitlin was there to get me the best price and ensure that all parties were on board and happy with the outcome. I’m sure they will all continue to provide me support right up until completionPositiveProfessionalism

Jacqui · 26 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

All good from Valuation, to conversations with the staff and the viewings. My cottage sold, subject to contract, in a week.PositiveResponsiveness, Quality, Professionalism, Value

Zena · 26 August 2020 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

Rozzanna was brilliant and went above and beyond to get things moving as quickly as possible to enable us to secure a house. Very professional and great service - thank you Reeds Rains.PositiveResponsiveness, Quality, Professionalism

Cindee · 26 August 2020 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Trustpilot

Such a great company

Such a great company, Amy was soHelpful and helped me with every little query I had. Thanks again and you’ll be the first company I come to when selling my house.

Abby · 20 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service, very impressed. I contacted the Chester branch and dealt with Nikki Pike who I found to be very knowledgeable and helpful indeed. Nothing was too much trouble. Thank you!

Lisa · 18 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

I have purchased two houses using…

I have purchased two houses using ReedsRains over the years and I found their service to be very efficient and helpful throughout the whole sales process.

Susan · 18 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Poor first contact!!!

Spoke to these muppets on the phone re acting full Rental services. Didn’t fill me with confidence! First contact is vitally important. Interesting range of feedback, but I’d avoid....

Scooby · 14 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

I am a Landlord

I am a Landlord. I am in the UK Armed Forces and I spend @ 66% of each year overseas. Unfortunately I was overseas when my flat became vacant in January 2019. I contacted Reeds Rains in Didsbury Manchester to collect the keys and assume Marketing & Management for any Letting; Greg Snow of Reeds rains, assumed this role. Unfortunately, now it's August 2020 and Eon Electricity are threatening me with County Court Action due to outstanding Electricity Bills. I've Let and Managed Property since 1999; it's very easy. Unfortunately, Greg moved in a new tenant and stupidly only took a single electric meter reading. There are 2 meters due to there being Economy 10 Heating and you cannot mistake them becasue they are next to each other in the hallway at the entrance to the flat, in a cupboard levelled at waist height. Also, his management of the tenancy was appalling. It usually took @ 3 days for him to reply to my communications, if at all and the tennant had the same issues. Reeds Rains office staff in Didsbury were jolly and pleasant on the telephone but in general, were all young and transient office staff, whom were very ill informed on most matters and although willing to help, they were unable to. I've decided that Not having Reeds Rains Manage my property is much easier.....stress!

Kev'O · 14 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Good advice and good outcome

Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.

Louise · 11 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Alan Mills was excellent in dealing…

Alan Mills was excellent in dealing with myself and my mum when viewing a property for rent. Very engaging, enthusiastic and honest! He is a credit to Reeds Rains :)

Nisha · 11 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

I was lied to and highly disappointed

I was lied to, given false assurances by Alister only to be phoned to take payment but instead after speaking only hours earlier about i could secure it that he had given it to a couple who shown previous interest. Do not trust this chesterfield branch

Rob · 8 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Do not I repeat do not use this agent

Do not I repeat do not use this agent! Alison Sidney based in Walderslade has totally given false information on a regular basis on renting a property. She was happy to take £288 holding deposit yet still carried on letting other clients view the property. My son gave all information requested including a guarantor and still she mis lead us into believing that my son and his partner would be moving into the house. This agent lies and takes deposits misleading people totally - stay clear and go with a reputation agent - not this bunch of shafters!

Kim · 7 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Fab service.

Sarah Brennan, fantastic service I’m your Hull branch. Helped with negotiation on price.

Sarah · 3 August 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Do not get ripped off

Do not use this company and especially do not pay any deposits if you have pets to have your house cleaned and the end. They will rip you off trust me I have just fell victim to them.

Paul · 31 July 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Trustpilot

Excellent service very helpful staff…

Excellent service very helpful staff would and have recommended to friends and family thank you

Kathryn · 30 July 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Total bad experience with reeds rains

Total bad experience with reeds rainsgot the house but when I went to clean the house prior to the move we found alot of damp on various walls around the house around plug sockets which was dangerous.this was going to be my first home with my little boy this was not livable conditions and they was going to make me stay therethey came to a decision with the landlord to let me out of the contract due to alot of work needing doing only if I let them keep first month rent, bare in mind this house would not be livable, and if the work was to get done I couldn't live there and still had to pay.I just find my first experience with them weren't the best.

Kirsty · 30 July 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Trustpilot

A landlord's viewpoint

We have been landlords of just one property which was fully-managed by Reeds for the last 2 1/2 years. We can genuinely say that their service 2017 in finding a tenant, checking them out, & viewings was very good. Our single criticism of their service at the beginning was that messages which were left sometimes failed to be passed around the office as quickly as we hoped. This has improved over the time and there isn't a problem now. But their services are more costly than their competitor's rates. The online portal is good in principle, but only just ok in practice, because it isn't always up-to-date, things which have been resolved aren't always closed/removed quickly, and the accounts side is fairly nondescript. We have recently changed tenants with the invaluable help of a new-to-us lettings manager, ie Sonia. (who we didn't know had replaced Rob). Maybe an announcement was made, but we didn't see it. We have found that their check-out fee for the previous tenant, and their set-up fees for finding & checking a new tenant, and for the Inventory, have all increased significantly in 2 1/2 years. Having criticised Reeds for that, the team in the office have been excellent throughout the lengthy change of tenant process. Sonia has always been positive and pro-active, and open to our ideas - some of which she has tactfully advised against! We feel we have been well-advised throughout and Summer, Brooke, Rachel have always been there to help, even if it meant passing a message on - the difference from before is that now we are more confident that it will actually be passed on. Full marks too for everyone for answering our incoming phone calls promptly! - no 'you are in a queue because all our operators are busy', or switching to insane music, and such annoyances. I give 9/10 to the staff, 6/10 to prices, and just 5/10 to the portal. Main suggestion: is there a better way of communicating staff changes so we know who is doing what? And a big up to everyone from us. Sam & Barbara

Sam · 29 July 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

The estate agent Andrea was very…

The estate agent Andrea was very helpful and provided excellent service I would recommend Reeds Rains to my family and friends.

Niggat · 29 July 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

RR HG amazing staff....especially jake you are a special Guy

I think the RR branch in hazel grove are actually the best and most professional we’ve ever dealt with in over 25 years of letting our properties. Feel blessed to have a property in ‘The Grove’ and we do need a branch on the ground that we can deal with someone who picks up the phone and helps! Jake and also Laura who are always happy to chat and help and actually nothing is said with a ‘sigh’ oh what now! Love them all.

Nicola · 27 July 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)