Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Terrible

Terrible follow up service. The agent said they would send photos of the inside of the integral garage as I could not get in on the viewings but nothing was sent. After the offer is accepted they wipe their hands and can’t be bothered with communication. They are very pushy before the offer. I made a revised offer after finding damage and work required and still can’t get a response or update. They also don’t declare everything about the property so be very careful and I wouldn’t recommend this agent.

JC · 17 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Great service

Great service: In this day an age where everybody has a reason to delay answering the phone, and nobody at work because of Covid this team have been fantastic.

Owen · 14 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Very helpful

Not actually used these yet but from speaking with agents and getting lots of free advice (when I’m tied to another estate agents) has been an absolute godsend. When someone can give out advice on selling your house when you arnt even with them says a lot about a company. I have never used them to sell my house but I 100% will in the future!

Jasmine · 13 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Professional, friendly & welcoming viewing host

Alan was very friendly and welcoming at a viewing of a rental property in Appley Bridge earlier today.Professional and knowledgeable, he portrayed both himself and Reeds Rains in a good light

JayCee · 12 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Keep up the good work

We dealt with Andrea at Reeds Rains, Burnley. She has been brilliant all the way through and kept us up to date. We can’t thank you enough. Keep up the good work! 🙂

Paul_MF · 12 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Met with Alan today who showed us…

Met with Alan today who showed us around a property. What a honest and nice gentleman he was. He explained everything in full.

Emma · 9 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

AVOID REED RAINS- DISRESPECTFUL AND RUDE

The lady called Cheryl at the Coventry Branch is disrespectful and rude. Inspite of me emailing the company regarding the cancellation to view a property, I was bitterly told off on the 2nd of Jan and threatened to be removed from Reed Rains Database by her. I did tell her that I had emailed the company on the night of the 24th Dec that I wouldnt view the property. If I had the email id or contact number of the owner I would have done it but I ATLEAST emailed the company for cancellation and apologised. Cheryl however did not like it obviously as she has probably never cancelled any appointment in the pandemic 2020 year and paid no heed to my apologetic email either. Got a call from her today which was revengeful for not viewing the property and threatened to remove me from the data base. I did think of calling and speaking to her but this is not worth my time in the NEW YEAR. Is this really the way to attract potential buyers???Edit: Mr Neil Price: I am not Cheryl. I was sincerely hoping you atleast read the review and addressed me correctly! She is the person who called me and spoke to me in a very rude manner on the 2nd of Jan and is based in your Coventry office I did apologise and did send an email. It is not the matter of life and death if I couldnt attend the viewing due to personal reasons but I still tried to inform your office. I was on annual leave as well but still picked up office emails during the holiday season and was aniticipating some one from your office to do the same. I understand your client was upset but that doesnt mean just because i did not attend the viewing, Cheryl had the authority to speak to me in that tone. I am surprised that you dont train your staff with basic manners and feel free to have a go at any one. Seriouly poor service.

Customer · 8 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent service , prompt attention

I have always enjoyed dealing with Reeds Rains The staff at tge the Reddish branch are professional, friendly and helpful . Heather has always been excellent and on my last dealing I would like to give special thanks to Jane Swann who has gone the extra mile to help . Highly recommended. Adi Hammond

Adi · 8 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Highly recommend Reeds Rain SALFORD…

Highly recommend Reeds Rain SALFORD QUAYS branch, the service was brilliant!!! Extremely professional and supportive!! Quick responses and helped to sell my property so much quicker via the Modern Auction, massive Thanks to Todd and Averil x

Shorna · 8 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Rip off merchants and ignorant

Viewed property in august got moving in date of sept 2020 then it all went belly up first the electric needed sorting so put off moving date then decorating it’s now been six months of messing about with hardly any contact then we have to do another credit check etc etc then when we said we are sick of getting messed about by them they refused to give holding deposit back total true colours and yes I’m taking it further due to the fact they messed us about for almost six months then expected us to move in over Xmas with two children Stay away find a better agent who will be honest and truthful with youAfter having no options of replying to your reply if you can read this it was the Halifax Bill Green office

Colin · 4 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Services below adequate

I absolutely would not recommend Reeds Rains. Services provided are below adequate. We let our property out through them and they are unwilling to take responsibility for faults that should not have been brought to our attention, as quite frankly they shouldn't have been there in the first place had prior work been completed to a satisfactory standard. We are now in a position of having to fork out hundreds of pounds (only three years after we paid to have this issue sorted). The quote has changed figures on a number of occasions and I do question who they are actually letting in to do work on properties.

Shauna · 4 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I requested Reeds Rains, Middlesbrough to sell my house. Andy came to view the house and explained the different options. I chose to go down the auction route.I'm so glad I did. I asked him to recommend a solicitor. He did and said they would contact me shortly, which they did.The whole process of selling the house was painless and Carol kept me informed and updated throughout.The house was actually sold before even going to auction and within 28 days so the whole transaction was completed before Christmas.The service was completely painless and utterly professional.I have used Reeds Rains in the past to manage a letting property I owned, so I had no reservations about using them again.

David · 3 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Macclesfield Office - Impressively bad service for a renter...

Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.

Vincent · 3 January 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Wilmslow Branch amazing team Mark team…

Wilmslow Branch amazing team 👍!!!Mark as team leader very helpful very professional ,regularly updated information about selling progress we are glad we dealing with people like him and his team we never sold House before in current COVID-19 situation it was really big help you can trust someone.Highly recommend very friendly professional team.So many agents on property Bussines in the moment but we are more then Happy to choose Reeds Rains Wilmslow branch.⭐️⭐️⭐️⭐️⭐️Mark is the one 💥Thank you again all of You.With kind regards Petr&Jana we love you guys 😘

Petr · 31 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Currently renting a property from them and all of the work that they assured us would be completed before we moved in has still not been done 3 months later. Unprofessional staff. Just awful.

Abbie · 29 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Amazing service

Responsive and excellent communication with Amy and Ste from the Stockton branch. Very professional in all aspects and a friendly team.

Zoe · 29 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

The Liverpool branch is unprofessional.

The Liverpool branch is unprofessional and entirely indifferent in the dealings with pure property. Messages are not being replied to, arranged callbacks are being ignored, and the issues we are having with a difficult tenant are being blatantly ignored. As out efforts to make contact have been ignored, we now are in contact to our solicitor to take legal action. It's very saddening that such a seemingly sime issue cannot be resolved because of the unprofessional behaviour of individuals. We hope this message reaches someone who cares about the frankly quite bad reputation of this company and is willing to help. As before, we are willing to work together. It saddens us that you are not.

Niko · 22 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

GreatService

We have had poor experiences with a number of estate agents over the years but David Gardner and his team in Grimsby have delivered is a first class service. He has been there to help at every turn, chased people when required and assisted with the despatch of documents. I cannot speak highly enough about the service we have received and would use them again and recommend them to anyone else seeking a move.

Trevor · 10 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Completely unprofessional

Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.

Tian · 5 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Horrible

Horrible, very unprofessional very tricky. THEY ARE HORRIBLE. Asking for holding depozit, after credit check went wrong they refuze to send the money back, avoid this agenty. Most horrible services ever.

Uruioc · 3 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Avoid.

Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.

Rob · 3 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Very sharp and dodgy sales tactics

Very sharp and dodgy sales tactics, abrupt and surly, not convinced they pass on accurate information to thier clients, are they trying to maipulate sellers and buyers for thier own selfish reasons, another case why estate agents need to be regulated.

Lee · 2 December 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Cancelled utilities

Our landlord decided to change from Reeds Rains to a local agent. Reeds managed to mistakenly inform the utility companies that we had moved out so they tried to cancel our accounts. We were nearly left with no electricity or water. Utterly unapologetic when asked about it. They have been useless in the 10 years we’ve been renting through them, thank goodness our landlord is great.

Lynn · 30 November 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Responsive and excellent communication

Responsive and excellent communication. Very professional in all aspects and a friendly team.

Miss · 28 November 2020 · Reeds Rains CEMB Clevedon (5 The Triangle)