Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Shocking support for tenants

Maintenance issues were never resolved in the property we rented. Records have not been passed to us regarding permission to update at our own cost and now the property has been vacated the landlord is seeking funds from our deposit as the work that was done is "damage". To get early release we were also asked to pay a £500 fee for re-registration, administration and advertisement. This seems outrageous given the property was rented for less than a year and a new tenant found before we had left and without the need for advertisement. We were also left without lighting over a weekend as a emergency electrician would not be paid for.Just to highlight that despite the reply posted on this site none of the issues have been discussed by reeds rains. Having used Zero Deposit it also turns out that the company only submitted evidence in favor of the landlord. Allowing him to further take advantage of us.

J · 1 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Two weeks ago I enquired about a house…

Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!

Black · 1 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Mark and his team in Wilmslow are excellent

Mark and his team in Wilmslow are excellent, professional, pro-active and responsive. They kept us updated, did brilliant photos and sold our house in under 2 months. Best estate agents I have used. Knock spots off others.

Mrs · 31 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Awfull

Awfull. Through lockdown both my partner and i had to dig for information. It had the feeling like they were there for us not the other way around. Hollow apollogies do not work when you are trying to relocate.Will never use them again.

Mike · 30 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 2/5

Trustpilot

Poor service

Poor service. Refused to let potential buyers view . Later discovered our agent and buyer were related . How unprofessional, all actions fell into place discovered the motif that they were determined who would be buying our property. Would definitely not use this hull branch or recommend

Dee · 27 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Horrendous

Horrendous. Do not use this letting agent.

Mr · 27 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 2/5

Trustpilot

Fine when marketing, DON'T use their solicitor panel

My experience with Reeds Rains was excellent until recently. I felt really happy with everything and would have given a 5 star review except they really need to actually undertake some due diligence on the solicitors they are partnering with and encouraging buyers and sellers to use. My buyers and my solicitor have been ignored repeatedly by the Reeds Rains appointed solicitor, who have mislaid both property information and personal data. The Reeds Rains solicitor is delaying the entire transaction but with no real reason or acceptable explanation. This is a straightforward transaction that is now dragging out for months because the Reeds Rains appointed solicitor will only look at each case once each week as a maximum. This is a ridiculous way of working and shows they are encouraging buyers and sellers to use conveyancing firms who take on more work than they can effectively manage. Buy or sell a home through Reeds Rains by all means, but as a seller refuse to entertain their "panel of solicitors" option and refuse to sell your property to anyone who intends to use them. Get proper solicitors involved instead who will actually do the job they're being paid to do, for the same amount of money!For us now, it just feels as though we'll never move. If I'd have known more about the substandard conveyancing firms on the Reeds Rains panel I would have taken different action, possibly to the extent of picking another agent.Update: this relates to Reeds Rains Acomb.

A · 27 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Awful customer service …

Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻

Mj · 26 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

The personnel are unprofessional

Probably my worst ever experience of trying to buy a house, both persons I dealt with at the Evesham branch were shocking. The girl that showed me the properties seemed away with the fairies and providing very minimal info at all viewings. Eventually when I had an offer accepted on a property, I had to deal with an arrogant bloke that had called my solicitor and then lied to me what my solicitor had said! A dreadful experience that contributed towards me pulling out of the property. Their communications in reply’s were shocking, never use again.

Jon · 25 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

I would not recommend, Salford branch

I would not recommend. I recently rented a property through them, they were the agent working for the landlord. They provided me with wrong information, the wrong details to make rent payments, they provided me the wrong information regarding the tenancy agreement. As a result I have had trouble with my landlord because I was provided with the wrong information.The agreement you sign with Reed Rains is no the same as the one the landlord believes to be correct, this has played a large part of the confusion between the landlord and I.

Joanna · 24 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

ReedRains and religious beliefs

I tried to apply for a mortgage adviser position with Reed Rains. Due to my religious beliefs I was not able to work on Saturdays. Reed Rains were not able to accommodate my religious beliefs despite the fact I offered Sundays , they have many advisers and several estate agency offices in the area and we are in the 21st century. They claim Saturday is a busy day at estate agents (even though appointments were telephone calls only and could be any time) and would not budge to consider even a part time role. The discussion was with an area supervisor in the North West. Reeds Rains are now beginning to address the issue!

D · 23 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

I am a landlord that's worked with Reed…

I am a landlord that's worked with Reed Rains to manage our property in East London. There has been little need for interactions over the last few years other than the odd visit and collection of rent. However, over the last 6 months, our tenants have unfortunately slipped into arrears of around £10k. Reed Rains has not managed this situation very well, there has been little effort to communicate with the tenants other than rent invoices being sent from an office 200 miles away. It was mentioned three months ago that the tenants might have vacated the property. This was only checked last week with an abandonment notice being placed on the door. Despite repeated requests to be contacted or find out who deals with the property and us as a client nothing has been done. What I have been getting is passive-aggressive emails from the team at credit control taking no responsibility and showing no empathy for the fact we are £10k in arrears with no end in sight and that we could have been better head of the problem. Again there has been no one to speak with to discuss the matter.Our experience of this company and lack of customer service here is shocking, in this case, there certainly have not operated in the best interest and on behalf of the client.

Daniel · 21 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

MCR City Center Branch - 0/5

I am landlord, I was on fully managed service with RR. RR selected some bunch of thugs as tenants for my house, Tenants never paid rent on time and stopped paying after 3 months completely. RR did literally nothing, RR failed to effectively do the pre-tenancy checks, referals, failed to notice that tenants had dogs at my property, RR also made blunder when sending S21 notice, it was rejected by solicitor. There is no dedicated property manager, it keeps changing and you need to keep explaining to the new property managers. its big NO-NO agency, avoid yourself a horror and choose some other trustworthy agency.

Pradeep · 20 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent Service…

I have recently bought a house from Reed Rains in Ossett. The solicitors, I and the Vendor employed were very slow. Dan in the Ossett branch went above and beyond his remit, liasing with the Vendor, obtaining documents to push the Sale through. I would no hesitation in buying from Dan and the Ossett branch again.

Anne · 19 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Been complaining about maintenance…

Been complaining about maintenance issues for 3 years, found out that they had not been relaying the issues to the landlord. He has now changed letting agent since finding out about the lack of communication.

Laura · 13 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Had a great experience with Reeds…

Had a great experience with Reeds Rains. Easy to get a hold of, prompt in their replies and superb customer service. Was working with Tyreece from the Catford branch who was extremely helpful along each step of the process, ask for him if you end up going with Reeds Rains! 5/5RegardsAdam

Adam · 10 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Slum letting agent! Do not trust

Well I took a rented house through reeds An rains at the start of this month, it was supposedly recently renovated, but the list of issues became apparent as soon as I got lightbulbs, from damp both rising An from the holes in roof, to black mould in all rooms, to actively hidden damage an further mould an damp.. to no bin access, to blocked drains An rats, sunken sockets wires hanging out of wall...bathroom an kitchen poorly fitted to ridiculous proportions ... cannot clean anything report from enviromental health arrived today! And well 44issues raised some of which are category one potentially ! It is not able to use this “house” as a home...I wish I could upload picture of the misrepresented hell hole, I have asked for my money back repeatedly since the day I saw the extent of the hidden damage ! The enviromental health recommend the house be taken to brick in basically all of the rooms an redone, I need rehousing at your expense an I need it last week! Suggesting I live through the works is beyond a joke when it’s is this bad! Also you could tell enviromental health the truth which is you may fix things in 1/2 years maybe, but won’t fix anything unless forced and not anytime soon, so they can help me further! Or serve me with a section 21 notice so the local council can help me! Loads of things you could do but you just want money for something unuseable! This should never have been on the market I know you should be compensating me I’ve already started trying to make contact with solicitors ! No refund is offered only releasing me from the tenancy! Which means they keep my money! Which is abhorrent for a place you cannot cook or wash or clean properly in! You respond with almost the same thing in all these reviews do you actually fix it An return people’s money + for the inconvenience caused but it’s beyond inconvenienced ! It’s halted my life made me anxious depressed and poorly ! My asthma is worsening by the day...Rotherham branch should be ashamed this is now almost a month of this now I would give -5 stars if possible

Amanda Fletcher · 8 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

I can't thank Mark McIlvenny enough who…

I can't thank Mark McIlvenny enough who dealt with everything for my Rental process from start to finish, he made me feel very comfortable and everything was very quick, he done all the hard work and made it an enjoyable/worry free process all in. 5* - Reeds Rains / Glengormley office.

Alana · 8 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Awful service

My husband and I have been chasing the maintenance team of Reeds Rains to have a job fixed in the property for over two years now. The latest inspection again has highlighted the damage and my husband has asked for a resolution to the problem and still had no response. The money was taking out of the last tenants bond and the job was never completed. Our current tenants have now lived with the damage for two years which is totally unacceptable . We have a full log of dates and times of when we have chased this job and we are now considering taking legal advice as we don't know how to resolve this. We are paying for a fully managed service but yet not getting the service agreed in our contract so much so the tenants ring us directly as they are so fed up with Reeds Rains poor service.

Joanna · 4 May 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 3/5

Trustpilot

They are a good agent but very expensive

They instruct an independent organisation to undertake professional photographs, which is a great touch! They keep you updated but charge for petty things. They are a good agent, but their fees are extortionate.

James · 30 April 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Unprofessional and unethical

Unprofessional and unethical. It didn't say offers around, it said asking price. Was told asking price had been offered, how much more were we prepared to pay? Since when did it turn into an auction!?? State offers around if u want to alter the price.

Dawn · 28 April 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Smooth letting experience

Smooth letting experience - we would use again. Many thanks

Brittany · 28 April 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Trustpilot

I would like to take the time to write…

I would like to take the time to write a positive review for the team at reeds rains Preston. From the very first meeting with Becci for the initial valuation I was impressed with how positive she was about meeting the market value of the property. I was kept up to speed with every viewing and comments . So I would definitely use Reeds Rains again in future ventures. Keep up the good work. Regards David

David · 26 April 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

You don’t get a second chance to make a first impression

I got in touch with this agent as I have a property to sell and therefore wanted their view on how they would market the property. I had three interactions with staff over 10 days and on each occasion the interaction was poor. I note on your responses below you say customer service is important to you but with near 50% of the reviews being left with one star it feels like you have a lot of work to do.I am not going to list all the points that lead to this score as I feel the staff members were only doing what has been asked of them. Their behaviour reflected the business culture and investment (or lack of it) in their staff in my opinion.As Head of Customer Experience for a FTSE 100 Financial Services company I do have high expectations of how any organisation treats its customers. Thankfully another agent has exceeded my expectations and I will be using them instead.If Reed Rains want to hear my views on my experience I am happy to discuss. I am pleased to have had this experience though as it has provided me with a great customer experience case study to share with my front line staff.

Alison · 25 April 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)