Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 5/5

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Reeds Rains, Reddish Branch

As a Landlord, have been dealing with Heather at Reeds Rains Reddish for many years. One word to describe her and her team, Jane and Hannah - amazing!

Anna · 22 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Burnley Branch

Dealt with Dawn at the Burnley BranchVery helpful, friendly and efficient. Constantly kept in touch, and never a long wait for replies to emails. Pleasure to deal with! Thanks for all the help and paitence!

Abdul · 21 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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Contractors and Tenants - AVOID THEM!

This is a long one, sorry. We've both done work for tenanted properties through RR and been tenants of theirs. Warnings on both sides.Contractors: Don't work for Head Office! It took us 10 weeks to get £30 payment for a job our company did for them. They struggle to get local tradesmen and end up having to subcontract through nationwide groups. If you do any work for them, try to deal directly with the homeowners. Tenants: Avoid like the plague. We were tenants for nearly five years, we had a good relationship with the landlady and made sure that anything that needed doing was either done by us or reported to her, and we looked after the property. When we were given our eviction notice due to the landlady wanting to sell (in the middle of a pandemic...) there was nothing on the rental market available so we had to jump through multiple burning hoops to try and get a mortgage, which we were finally successful in doing. We completed and moved in the middle of our final month but retained the keys for a week to complete a full property clean, and we were told to hand the keys back on the 1st of the following month (as the last day of the month was on a Sunday). From then, we had the utmost struggle with Reeds Rains Head Office. They charged us for one day of holding the keys (having told us to hand them back that day) but didn't tell us up front otherwise we would have handed them back earlier. They also finally decided to charge us £40 to clean the windows (this took them nearly a month to decide...)We initially agreed to the window cleaning charge but disputed the 'rent arrears', but Head Office are so ridiculously bad at communication, they pretended to listen to us, 'agreed' to talk to the landlady or supervisors and then never called us back when they said they would. We'd chase them multiple times and they'd finally come back without having even bothered to do what they said they would. We never received confirmation that the window cleaning was done, nor a receipt for that, and to this date (nearly five months down the line) the property has been sold and no tradesmen have been in there, so we have paid for a service that was never done.We tried to raise a dispute with mydeposits but in their infinite incompetence, Reeds Rains only put half my maiden name on the original tenancy agreement and deposit certificate, and despite us getting them to rectify this immediately, it has now come back to haunt us. Mydeposits won't accept the dispute unless I provide evidence of my name change (marriage certificate etc) which I can obviously provide, but not with the incorrect name originally on the deposit certificate...I've given up. Reeds Rains do not give a damn about tenants or supporting them, they are merely a money-making machine and only look out for themselves. Head Office staff are shockingly bad at communication and the whole experience means we are extremely glad we're out of the renting game and certainly sure to avoid them like the plague in the future. We don't owe them any further money than what was withheld from our original deposit and even now I feel physically sick whenever I see an e-mail come in from them or mydeposits.Thankfully it was only a small amount in the grand scheme of things. I can't imagine what it would be like trying to claw thousands of pounds back from them. Five months of trying to fight and I'm willing to admit I just can't do it any more. I'm exhausted, fed up of the stress and I can't bring myself to waste any more of my time on this, so congratulations Reeds Rains. You win. Enjoy your £120.Edit in response to reply: you believe we've 'come to a solution'?! Where did you come up with that? You can't even be bothered to reply to e-mails or phone calls, you just ignore us! Don't try and make yourselves look better by lying.

Emmy · 21 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Excellent!

Excellent!! Jane (Reddish branch) managed to find me some great tenants for a newly renovated house in Manchester. The photos were taken to an excellent standard and Jane created me a short list of great applicants and then ultimately found the best tenants within a couple of weeks. I’m really pleased with the outcome. Will definitely use again 😁

Matt&Henry · 21 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Thanks to Reeds rains for selling our house after trying other estate agents and thanks to Caroline and Heidi for all the updatesPositiveResponsiveness, Professionalism

Alison · 20 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

We would like to thank Craig and his team for the way that they sold our home, especially in these difficult times. Always responded to any queries and rate them highly. Rosemary and DavePositiveResponsiveness, Quality, Professionalism, Value

Rosemary · 20 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

After changing agents, Reeds Rains Clevedon soon got people through the door and achieved a sale very quickly in a tough marketplace. Realistic, professional service.PositiveResponsiveness, Quality, Professionalism, Value

Jez · 20 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Recently purchased a property marketed by Reeds Rains. Found them to be very friendly, helpful, and swift to respond, helping speed the process along. Wouldn't hesitate to recommend.PositiveResponsiveness, Professionalism

Samantha · 20 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I was really impressed with the support, clarity and friendliness of Tina and the Reeds Rains team throughout my purchase of a flat in Clevedon. They are a really professional outfit and a pleasure to work with. They truly go that extra mile to make sure that everyone is happy. 😊PositiveResponsiveness, Professionalism

Adam · 20 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Honestly can't rate Reed Rains, their lettings team in particular, high enough! Charlotte and Kelly have been fabulous with helping me over the past year 14 months, answering any questions I have promptly and professionally. Especially in the beginning when I was in a difficult place and trying to find somewhere to live quickly. Always there when you need them and I love the new system of being able to log problems rather than having to ring in or email etc, saves lots of time for everyone. I was really apprehensive when turning to renting a property as I haven't done this before, I can't tell you how much Kelly and Charlotte have put my mind at ease and given me the confidence in them that I needed. Thank you so much team :+)PositiveResponsiveness, Professionalism

Jennie · 20 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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They don’t return calls or answer…

They don’t return calls or answer emails, my experience as a buyer has put me off ever using them to sell.

Gemma · 19 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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Shocking from store in Prescot and management from head office

Shocking from store, the regional and then there boss Sold using Prescot Can’t communicate and lied asked for staff to not deal with it as we lost trust and faith and thought they were incapable at doing there job roll. Paid for full epc sent me certificates but old one they never replaced it till I told them, Attitude is bad never them always someone else’s fault Got told by regional on phone and email the only one dealing with the house was the manager wasn’t true and left with no communication and original team were thought was ok dealing with again and told me to bring keys in even though we haven’t sold and told us it’s not our house and we’re not insured so as you can imagine being in work and getting told you don’t have your house ain’t great and then the attitude she’s right I’m wrong had pay solicitor to deal with her. Rang the manager not his issue he’s moved Regional never replies Resulted in ceo complaint - he investigated but missed large chunks out to protect his friend the regional manager Then hides away/ then on holiday This is just some of the issues we have dealt with but the list is a lot longer would give a zero if I could

Daniel · 16 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Excellent

Brilliant sold my house in a day thanks to reeds rains .gaynor and the team have excellent customer service skills (hyde branch) thank you for everything from start to finish this lady went above and beyond 👏 I would highly recommend them

James · 16 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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Private tenants AVOID ! BULLIES

Private tenants AVOID !! Never in my life have I felt intimated by a company until my dealings with reeds rains. Absolute bullies. Staff are disgustingly rude. ( Apart from Ellie, I think she is the only one who seems to have undergone any customer service training ) One lady just turned up at my house with a front door key and told me shes coming in to inspect, I asked for half an hour as I was in an important phone call. She told me that doesnt matter, she needs to come in she isnt waiting half an hour and she has a key so WILL be coming in. Alls I was asking was for a bit of time to re arrange my phone call they cant even respect that. She was made up to exert her power that she had a key for my house and was coming in. Hope that made you feel good you horrible woman. House was dirty and an overflowing bin in the living room on my 1st day, therefore caked in flies each window was a graveyard of dead flys. Oven thick with grease. (Despite being told this was being professionally cleaned before I will get the keys) I was told any maintenance issues, reeds rains sends someone to complete then charge landlord. No I sent an email with some maintenance issues and got a section 21 back! They want the house back. Landlords friend came and did some odd jobs after a long while. Not the service I was sold.

Chelsea · 14 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 3/5

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I expressed an interest in a rental …

I expressed an interest in a rental property in Bradford, dealt with the Reeds Rains Office in Halifax. Olivia L was the Lettings Negotiator for the property, Olivia from introductions to picking up of the keys has been extremely informative and helpful with the rental process. Checks on potential tenants is thorough, my concern is how much vetting of landlords and the condition of properties they let are carried out by Reeds Rains before Reeds Rains consider the property suitable to let?

Veronica · 14 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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Use someone else

Reeds Rains appointed a solicitor for my buyers to use, for which Reeds Rains will receive commission. The solicitor has deliberately held up proceedings and refuses to move to exchange just because employees are on annual leave. They're accepting substandard attitudes and approach to work just to get a commission; they're not working with my (their clients) best interests at heart.They're allowing the entire chain to collapse because they didn't properly investigate the credibility of the solicitor they've instructed my buyer to use. Absolutely disgraceful.

A · 14 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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Great from the start but your in your…

Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies

Mkay · 9 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Helpful from start to finish

Kelly in Bangor Co Down branch couldn’t have been more helpful at what was a stressful house hunting time. Once property was agreed she continued to answer questions as if I was still a potential customer. Cannot fault this branch at all

Colin · 7 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Perfect from the start from getting…

Perfect from the start from getting Gareth round to value the property then everything else just fell into place the office staff were so helpful anytime we phoned they were always helpful and best of all it as took less than two weeks to sell the property. Thank you all at Reeds Rain

Caroline · 3 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Excellent service and customer care

Rating only, no written review.

Ms · 3 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Works well on my behalf.

Rating only, no written review.

Mr · 3 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Great service aprox 1 month 2 viewings…

Great service aprox 1 month 2 viewings and took the offer, estate agents kept in touch all the way. Would recommend reeds rains . Very happy.

Janine · 3 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

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We viewed a modern auction house

We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.

Saz · 3 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Outstanding service

Outstanding service, very punctual and extremely helpful when we came to purchase any property we enquired about.In one day our house was visited, photographed and advertised via their we site. We even recieved offers and multiple viewings on the first day of selling process and this continued throughout.Would definitively recommend.

P · 2 June 2021 · Reeds Rains CEMB Clevedon (5 The Triangle)