Trusted Agent profile
★★★★★
2,832 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,832 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,070
Reviews on Trustpilot
Business-wide
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReeds Rains Macclesfield Super service from start to finish…
Superb service from start to finish from Sue at Macclesfield branch Our initial valuation was carried out professionally and emphasis was put on the importance of not only finding a buyer put also tracking the whole process through to completionThey were as good as their word and indeed worked very hard, in trying circumstances, to bring my sale to successful completion
1/5
TrustpilotTHE WORST
THE WORST! Complete disregard for anyone except themselves in there office with their cheap suits on. Very unprofessional. Reported a broken shower in a fully managed property that I’ve just paid £7000 up front for and 12 weeks later I still have no shower. Never get a response to emails or phone calls. Messed up my moving in day. All my stuff was packed and movers booked went get the new keys only to be told no paper work had been done and I’d have to wait another two weeks!! Now with no where to live in the mean time and money waisted on the movers. The lads in the office thought it was funny and had zero apologies for the monumental mess up.
Hi Jennafer,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further details about your review?Kind regards,Reeds Rains
5/5
TrustpilotFantastic service
Fantastic service. Harun and Co have gone above and beyond to ensure that all queries are answered thoroughly and that my move was as straightforward as can be. Patient, understanding and on form at all times. Highly recommend!
5/5
TrustpilotReads Rains Macclesfield
Excellent service very impressed with Sue and all the staff. Everyone went above and beyond.Attention to detail was second to none.Throughout the whole process Sue made me feel relaxed and I was always fully informed .I would highly recommend Reeds Rains Macclesfield
5/5
TrustpilotRental and House Sale
Thank you to all the Bamber Bridge staff for the excellent service provided by the lettings team over 13 years of renting and the Sales team for their team work and professional delivery in the sale of my property. When the pressure was on, they delivered and performed a great service. Helen especially in the rental and Alison in Sales, have both personally ensured that the pressure remained on the rental and sale ensuring completion of the property sale. A sterling effort and highly recommended. All calls and e mails responded promptly resulting in a great delivery and service. Thank You.
5/5
TrustpilotAbsolutely fantastic service received…
Absolutely fantastic service received by Reeds Rains at Bamber Bridge. Alison Whiteside has gone above and beyond from the initial property viewing, right through the whole sales process. So welcoming, professional and expert in her field. I would 100% recommend this estate agent. Thank you
5/5
TrustpilotThe Reeds Rains team at Bamber Bridge…
The Reeds Rains team at Bamber Bridge branch were fantastic and we would highly recommend them. Communication was timely and clear when arranging viewings and feedback was meaningful (thanks Alison & Rebecca). Donna the branch manager negotiated the sale price on our behalf and kept in regular contact up to completion. We ended up in a chain of 8 homes which was a nightmare. Numerous issues and delays arose at various points in the chain resulting in 4 different dates for exchange & completion before we finally moved house. Rebecca and Donna were amazing during this period - they established communications with other estate agents, liaised brilliantly with solicitors and their forensic skills at getting to the bottom of delays in other parts of the chain and helping to resolve these if they could were excellent. We felt fully informed - even when things were beyond our control. They helped us remain optimistic whilst being fully informed. They had a great balance of friendliness and professionalism.
5/5
TrustpilotThanks to Ion at Reeds Rains Plaistow
Ion was very helpful to us every step of the process and helped us in every way he could, he was always available to us with any issues we had and to help us make sure we got the house we really wanted.Thanks again for everything that you’ve done for us!
1/5
TrustpilotTerrible letting agent.
Been renting from them now for near on 6 months and the service is terrible.Getting any maintenance done is a complete farce and the communication of the staff leaves a lot to be desired. It seems common practice for them to just lie and or pass the blame on for everything.Reeds Rains Staff member Ms. Lorna Fieldson has done nothing but lie and change excuses since day 1 of tenancy. Even lied to the council / environmental health who eventually got involved after 5 months of excuses from Reeds Rains and the Landlord.I WOULD ADVISE EVERYONE AVOID LETTING FROM THIS ESTATE AGENT.
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with so we are able to find a solution.Kind regards,Reeds Rains
5/5
TrustpilotLiverpool city of reed rains branch…
Liverpool city of reed rains branch have been giving me amazing service tammy and oliva from the lettings team in liverpool are always at hand when we need them nothing is to much trouble i would highly recommend them as there fully on board which letting and tenants needs keep up the good work girls Mark audrey lewis
5/5
TrustpilotA big that’s to Lisa and les on the…
A big that’s to Lisa and les on the Grimsby branch for a smooth move into Grimsby because of work they have been helpful on the phone as I had to work away so everything was done and dusted by the time I was back thank you guys 👌🏻👌🏻
5/5
TrustpilotExceptionally helpful agent!
We found Reeds Rains of Grimsby exceptionally helpful in buying a property in the area - thanks mainly to help from Sophie, who opted to 'prod' solicitors into action at one or two points. Full marks!
5/5
TrustpilotReeds Rains Macclesfield Branch are the…
Reeds Rains Macclesfield Branch are the role model for how other estate agents should operate. A breath of fresh air to deal with staff that are so “switched on” and excel in every part of the process. RR Macclesfield constantly deliver results especially with property that could be difficult to sell. I will always use the Macclesfield branch as they are quite clearly ahead of the game. I therefore award you five stars !
1/5
TrustpilotDo NOT use this agent
Do NOT use this agent. Honestly have had me crying they are so frustrating. Everything is made into a big issue. You wont get your deposit. i cannot state enough how bad they are honestly. They dont answer emails or conveniently dont received them even though they receive others and you are sending to the same email. staff are rude and just tell you lies and change their stories. Not one bit helpful everything an issue. Handed notice in and am still having to battle with them. If someone from Reeds read this i would like to know how to escalate further and hate having to deal with Liverpool office.
Hi Kieran,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information so we can investigate this further? Kind regards,Reeds Rains
1/5
TrustpilotAvoid like covid
Was going to wait until the end of our tenancy to write this but honestly today has had me in tears.Might not seem like a big thing but after this year it’s all added up and I’m so upset. It started originally with them waiting until the day before we were supposed to move in to do a gas safety check.The boiler then failed and we had to pay for hotels and find alternative accommodation for a few days.The company they then had to fix it, clearly rushed the boiler , and the whole heating system has been broken all year. In winter it shut down completely and we’ve had around 8 different engineers come have a look. One said it was the worst job he’d seen, another said there was cement in the pipes and another came cut a hole in the ceiling and left ( the hole is still there and drafty). The radiators still rattle very loudly at random times and have not been fixed a year on. We were treated so unfairly over email and accused of lying about the problem .. until we sent a video and they promised to have it sorted.The radiators are still broken and one still leaks .. When we first moved in, the house was filthy , it stunk of damp and mould and there was huge DIY issues such as leaky pipes , bad filling over holes and muck all over most walls. They said sorry , but frankly it’s not good enough. We moved in with furniture that was falling apart , broken and stained. They did replace the sofa and 2 mattresses when we asked. Most of the furniture looks like it was found in a skip. There’s a crack down the top wall , the carpets are old and mucky and in general the house has been a huge disappointment. We’ve been in tears multiple times this year with reeds rain. Today they rung me and told me that the new tenants wanted to come look round again in about an hours time. I explained that I was going to be out and would prefer they come tomorrow ( 24 hours notice and all that) and was told that wouldn’t be possible. The arrogance and disregard for the tenants rights that reeds rains have is gross.I want to warn anyone from renting with them in Manchester City centre.Update - interesting a timely manner according to you is a year on and still not fixed. Accusing us of lying about the issues, and not giving tenants 24 hours notice is professional ?
Hi Ellie, I’m sorry you’ve needed to write this review. I acknowledge there have been several issues with the property in the last 12 months but I believe we have always tried to resolve the issues in a timely and professional manner. Kind Regards,Greg Davies - Senior Branch Manager.
5/5
TrustpilotAlison at Bamber Bridge is progressing…
Alison at Bamber Bridge is progressing the sale of my house, she's extremely proficient and effective, very helpful and prepared to go the extra mile to ensure a positive outcome.
5/5
TrustpilotMacclesfield branch highly recommended
We've used Reeds Rains Macclesfield to both sell and buy several houses. We wouldn't go anywhere else. The service and commitment from James and his team is second to none.
5/5
TrustpilotGreat persistence and service
Donna, Alison and Rebecca at Bamber Bridge have done an excellent job in securing our sale, despite challenges with the buyers solicitors throughout...!
1/5
TrustpilotI was checking for the flats and…
I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you let me know which branch you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotUnprofessional
Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!
Hello John,I'm sorry you have not been pleased with the service you've received from Reeds Rains. We attempted to contact you on multiple occasions to discuss your offer and organise a viewing and we did not hear back from you. We are very sorry we were not able to help on this occasion and wish you the best of luck with your property hunt.Kind regards,Reeds Rains
5/5
TrustpilotAmazing Customer Service!.
I am always amazed on the high quality customer service provided by Reeds Rains.Heather who works for Reeds Rains is truly amazing and always over exceeds my expectations.
5/5
TrustpilotVery helpful and friendly staff…
Very helpful and friendly staff especially Alison!Efficiently dealt with my house buying experience.
5/5
TrustpilotGreat service from all the team
Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended
1/5
TrustpilotWIDNES - DISGRACEFUL SERVICE AND NO CUSTOMER SERVICE.
REEDS RAINS HAD A CHANCE TO SELL OUR HOUSE, AND THEY DID NOT SUCCEED, SO WE WENT WITH SOMEONE ELSE TO SELL OUR HOUSE.WE THEN GAVE THE MORTGAGE BROKER AT THE SAME ESTATE AGENCY A CHANCE TO GET US A MORTGAGE ON TWO OCCASSIONS.THIS DID NOT WORK EITHER.WE SPENT THE LAST TWO WEEKS GETTING BACK OUR REFUND FOR THE FEES WE PAID THE MORTGAGE BROKER OVER THE LAST 10 WEEKS.IN DOING SO WE FOUND THE PHONES AT THE ESTATE AGENT IN WIDNES THEY WOULD NOT ANSWER THE PHONES, AND THEY WOULD LET THE PHONES RING FOR OVER AN HOUR.ON RINGING THE SAME OFFICE IN THE SAME AFTERNOON WE RECEIVE RUDENESS FROM ONE FEMALE MEMBER OF STAFF, WHO HAD NO OFFICE SKILLS.THEN WE RECEIVE RUDENESS FROM ANOTHER MALE MEMBER OF STAFF, SHORTLY AFTERWARDS THIS.THEN TODAY WE AGAIN RECEIVE RUDENESS ALL OVER AGAIN.IT COMES DOWN TO CUSTOMER SERVICE, WHICH THERE WAS NONE AT ALL.WE WOULD NOT USE REEDS RAINS, TO BUY, SELL OR ACQUIRE A MORTGAGE AT ALL.THE PARTING WORDS FROM US DO NOT USE REEDS RAINS IN WIDNES, CHESHIRE.FOR WHEN THE MANAGER IS AWAY THEY GIVE NO CUSTOMER SERVICE AT ALL, BESIDES THEY DO NOT ANSWER THE PHONES.THEY ALSO HAVE HABIT OF TRYING TO DETERMINE WHAT YOUR COMPLAINT IS ABOUT, BEFORE ACTUALLY DEALING WITH THE COMPLAINT IN A PROPER MANNER.THEY ARE SO CONCERNED ON HOW THEY ARE BEING JUDGED RIGHT NOW.AS THE CUSTOMER SERIVCE LEVEL WAS SO DISGRACEFUL OF THE LAST YEAR AND 48 HOURS.THEY DO NOT GIVE OUT INFORMATION FREELY, THEY DO NOT ASK HOW THEY CAN HELP EITHER?SO WE ARE GLAD WE ARE NO LONGER DOING BUSINESS WITH REEDS RAINS OF WIDNES, CHESHIRE.PLEASE NOTE IF YOU ARE INTENDING TO SELL, OR BUY ETC WITH REEDS RAINS OF WIDNES, CHESHIRE, PLEASE DO NOT GO ELSE WHERE CHOOSE ANOTHER ESTATE AGENCY AND YOU WILL FIND YOU GET A BETTER CUSTOMER SERVICE LEVEL FROM ANOTHER ESTATE AGENCY ALL TOGETHER.THEY DO NOT APPOLOGISE, OR SAY SORRY FOR THEIR RUDE BEHAVIOUR EITHER.THIS IS EVEN WHEN THEIR MORTGAGE BROKER HAS THE NERVE TO SEND US THE CUSTOMER A VERY ABRUPT AND RUDE EMAIL, ALL BECAUSE WE HAD ACHIEVED TO GET BACK OUR REFUND FOR THE TWO MORTGAGE APPLICATIONS THAT CAME TO NOTHING.IF THE MORTGAGE APPLICATIONS HAD BEEN DONE CORRECTLY IN THE FIRST PLACE, THEN WE WOULD HAVE GOT THE MORTGAGE AND WE WOULD HAVE MOVED HOUSE BY NOW.INSTEAD WE HAD TO FIND ANOTHER ESTATE AGENCY TO SELL OUR HOUSE, AND THEN ANOTHER MORTGAGE BROKER IN THE LAST WEEK.ALL THIS DELAY, DISTRESS AND STRESS THAT REEDS RAINS CAUSED WAS ALL COMPLETELY UNECESSARY, AND UNPROFESSIONAL.OH YES, WE ARE FOLLOWING THROUGH WITH A COMPLAINT WITH THE MANAGER CONCERNED AS WELL.OUR FINAL WORDS, WHEN YOU ARE CUSTOMER OF ANY ESTATE AGENCY IT DOES NOT GIVE COMPLETE GO AHEAD INSTRUCTIONS THAT THIS ESTAE AGENT CAN JUST BE COMPLETELY RUDE ALL THE WAY THROUGHA VERY ANNOYED CUSTOMER.
Thank you for taking the time to leave a review as any feedback is much appreciated. We are aware that your issue is being looked into and the correct department will handle this from now. Kind regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Clevedon (5 The Triangle) has the most, with 2,271 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,080.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
