4/5
TrustpilotThe staff are very friendly and helpful…
The staff are very friendly and helpful and keep you in the loop as to what's going on regarding people's interest in your property.
Trusted Agent profile
Reeds Rains CEMB estate agents in Clevedon and Portishead
★★★★★
2,832 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,832 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,070
Reviews on Trustpilot
Business-wide
Our offices
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, Clevedon, BS21 6NB, BS21 6NB2,268 reviews · 238 on Google (4.8)75 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, Portishead, BS20 6EL, BS20 6EL2,080 reviews · 154 on Google (4.8)80 in the last 90 days
- Reeds Rains CEMB Clevedon (5 The Triangle)5 The Triangle, BS21 6NB254 reviews · 250 on Google (4.8)6 in the last 90 days
- Reeds Rains CEMB Portishead (58 High Street)58 High Street, BS20 6EL157 reviews · 156 on Google (4.8)7 in the last 90 days
Latest reviews from every Reeds Rains CEMB office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
Trustpilotthe quality of service offered by all…
the quality of service offered by all the girls at the guisbrough branch. has been outstanding cathy ruth shaun and zeeta really go the extra mile and we will miss their friendly but professional chats. we have bought and sold many houses and never experienced such efficiency and warmth. we strongly recommend their expertise to any one . a big thank you from doug and vicki at saltburn
5/5
TrustpilotWe have used Reeds Rains services for…
We have used Reeds Rains services for both property lettings and sales. We have been consistently impressed by their enthusiasm and efficiency. Highly recommended.
5/5
TrustpilotService received was professional
Service received was professional, efficient and friendly. Would definitely recommend.
1/5
TrustpilotUsed Reeds Rains Congleton branch as lettings agent
Used Reeds Rains Congleton branch as lettings agent (first time landlord). They have been absolutely abysmal. Impossible to get someone to call you back or answer emails. Don't explain anything and just send random forms or documents with no cover email or explanation and then a really rude follow up email asking why you haven't signed and returned yet. Also caught the person showing prospective tenants around my property being incredibly rude about me and telling them private details about my work and travel - this could enable anyone scoping out the property to return and actually burgle the place. Plus it is just incredibly unprofessional. The branch also placed tenants without telling us anything about which tenants they were considering even though the only referenced one of the tenants (it was a couple) and when I complained told me I had signed a form allowing them to act for me and they could put anyone in and didn't have to let me know anything beforehand. Second month in the tenants have already missed a rent payment. Avoid at all costs!
Agent replied · 22 October 2024
Hi Albert, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. In regards to a missed payment, it is stated in our Terms of Business that payments can take up to 10 working days to go through. In regards to the viewing issue you have mentioned, please can you contact enquiries@reedsrains.co.uk referencing this review so we are able to investigate internally? Kind regards,Reeds Rains
1/5
TrustpilotReeds rains...,....lie lie lie
My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.
Agent replied · 22 October 2024
Hi Paula,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information regarding your review?Kind regards,Reeds Rains
1/5
TrustpilotLiverpool office is a disgrace
Liverpool office is a disgrace. Don’t return calls, ignore emails. Tell you lie after lie When you chase them up the person you originally spoke to is convenient off sick, ask to speak to the manager and they are convenient not in the office either. Staff are just rude every member of staff. Actually told me someone had left yet I seen them in the office the following week. They are a joke and you feel like they just sit there thinking of ways to upset people just horrible.
Agent replied · 22 October 2024
Hi Kieran,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information regarding your review?Kind regards,Reeds Rains
1/5
TrustpilotWill update complaint progress.
Did not see me or try to contact me for a viewing appointment when I was parked outside for an hour. Proven by the tenant and car tracker to have been there twenty minutes prior to appointment and forty after. Initially told (not a direct quote) 'It's one of those things, nothing we can do about it'.In advance, produced an extensive document and proposal for the owner to decide whether or not my circumstances made me eligible to even apply for the tenancy. Not read or passed on by Alistair in the Chesterfield office, who over the phone was clearly reading my script for the first time. Potential wasted time, travel, other opportunities and costs.Complaint lodged, (they are members of the The Property Ombudsman service)At this point I cannot recommend a landlord or tenant to trust the level of their competence in applying customer services.Will update complaint progress.UPDATEReeds Rains asking me for personal information and more details of the case via TrustPilot. Do they have so many formal complaints in one day at Chesterfield that they cannot keep track of them?
Agent replied · 22 October 2024
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of your complaint and this is being dealt with internally as per our complaints procedure. Kind regards,Reeds Rains
5/5
TrustpilotSpot on great communication well…
Spot on great communication well recommend
2/5
TrustpilotFriendly staff but no reply
We viewed a property through Reeds Rains recently, and the lady present at the viewing was very friendly!However, we never got a reply about the landlord's decision. It is just disappointing because we had to travel a long distance to see the property.Portishead branch.
Agent replied · 22 October 2024
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are still waiting for the landlord's decision at the time of this review, we have advised we will be in contact once a decision has been made.Kind regards,Reeds Rains - Portishead
5/5
TrustpilotReeds Rains Rhyl
Outstanding service from start to finish. Every member of the team was extremely professional at all times and dealt with all aspects of the sale efficiently and timely.This has been the first estate agent that I have used that actually know what they are doing and have demonstrated it.Thank you.
5/5
TrustpilotReids and Rains Rhyl, What a team!
With regard to Reids and Rains Estate agents Rhyl, we have found that during the sale of our property they have been very professional in every way. They have kept us informed throughout the sale of viewings etc. Telephone calls always answered in a friendly manner. No hesitation in recommending them as a professional Team.
5/5
TrustpilotThorough and helpful
Reeds Rains employees are thorough and keep you in the loop every step of the way. Very helpful!
1/5
TrustpilotAbysmal company
Given 1 star but would give zero. Awful company. Our letting agents for 6 years. Passed all house inspections and never missed a rent payment. We were evicted in May when the landlord decided to sell the property which was fine. Reeds Rains offered us no properties to help us relocate. 3 months after moving out we are still waiting for our deposit back but are being told the landlord is making a "claim". They have given us no details of the claim, will not let us contact the landlord directly and despite the landlord not returning their correspondence, will not help us with the deposit holding company to return our deposit. Pemberton branch. Little more than daylight thieves.
Agent replied · 22 October 2024
Hello Martin,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of your situation and are dealing with this internally with our Lettings Hub. We will be in contact with an update very soon.Kind regards,Reeds Rains, Pemberton
1/5
TrustpilotWas super getting me a flat and helping…
Was super getting me a flat and helping me out and was super when living in the flat. Give notice like I was meant to moved out handed keys back cleaned full flat before moved out, left the flat in the same way the flat was left for myself. Get a email 2 month later telling me that I owe them £1450 because of damages and also because of wallpaper falling off walls.. even tho I didn’t once decorate in that flat and the carpets was already dirty when moved in. They was things already left in the house when I moved into the property and then I get told I left them. I asked them if they had a invoice for when they moved me into the house for the person to ignore my email. My washing machine blew up when living in the flat phoned them up told them about it I got told to get rid didn’t get any help getting a new one like they said they would! Got my own so taken my own with me when I moved out and got told I apparently stole there washing machine when the washing machine was left in the flat blew up and they was told about it. I then try ring someone about the situation and no one phones I have taken photos of the flat when I moved out the property of what state it was in and they don’t want to know. Bridlington branch!!
Agent replied · 22 October 2024
Hello Emily,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Our Bridlington branch has made contact with yourself to organise a meeting regarding the situation.If you have any questions in the meantime please do not hesitate to email us on: Bridlington@Reedsrains.co.ukKind regards,Reeds Rains
1/5
TrustpilotDO NOT USE!!!!
DO NOT USE!!!!13 WEEKS NOW AND STILL NO WORKING SHOWER!! ALL MY CALLS AND EMAILS COMPLETELY IGNORED!! REEDS RAINS CHESTER ARE THE WORST! DEAN VIAN AND MICHEAL FELLOWS ARE LIARS, UNPROFESSIONAL AND INCAPABLE OF DOING THEIR JOBS.
Agent replied · 22 October 2024
Hi Jennafer,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further details about your review?Kind regards,Reeds Rains
5/5
TrustpilotWe have just sold our house with Reeds…
We have just sold our house with Reeds Rains Chorley and couldn’t recommend them enough. We dealt with Roy and he has been great throughout the whole process. They have communicated well and have made the whole process stress free. Having just sold another property using another agent I have seen a complete difference dealing with Reeds rains and all their staff.
5/5
TrustpilotRental tenant - great service
I rented a property in Hyde through Reeds Rains and found the service from initial viewing through the rental period to moving out extremely friendly and efficient.
1/5
Trustpilotdont use them no help
Rating only, no written review.
Agent replied · 22 October 2024
Hi David,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotDO NOT RENT FROM REEDS RAINS
I have never had to deal with such difficult people!!!! The Chester branch. Dean vian and Micheal fellows in particular. Never respond to any of my emails. Then weeks later when I have sent 2 emails per week trying to get a response they email me back with nonsense completely unrelated to what I’m complaining about and I have to start the process all over again. It’s been over 3 months. I have a broken shower, an ant infestation and light fittings hanging off the ceiling. The house shouldn’t have been rented out in this condition in the first place.I have followed the complaints procedure and had zero response. I have contacted head office and had zero response. I have emailed enquiries@reedsrains no response. I have contacted the lettings hub no response! I’m sending all of my emails to the ombudsman. Reeds rains service is an utter disgrace! I pay £1000 a month to live in a “fully managed” property and I have no shower and a hall way full of ants and no one will do anything about it!
Agent replied · 22 October 2024
Hi Jen,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are aware of the issues that you have raised and have been in contact regarding this.Kind regards,Reeds Rains
1/5
TrustpilotMacclesfield branch are the worst…
Macclesfield branch are the worst estate agents our family have ever come across in 60 years of buying and selling properties in the UK! Reed Raines recommended a conveyor based in Leicester (miles away from us) in November 2020, we had to chase both of them all of the time. Reeds Raine were rude and aggressive, and we’re not working for us, in our best interest (and we were paying their bill). The Conveyancing (Premier Property Lawyers) cost us over £40k by their incompetence and Reed Raines staff were unsupportive to us and had an over familiar interest in selling our property to a family friend. We pulled out at the end of March still unsold, due to both companies inefficiency and unprofessional work. Don’t use Reeds Raine, especially Macclesfield branch.
Agent replied · 22 October 2024
Hello Julia, I believe your review to be extremely unfair. We were appointed to sell initially by your mother, who we have sold for several times over the past 12 years or so and has been extremely happy with our services over the years. We generated good interest at the start, with two buyers offering, one of which was accepted. There were a few delays during the process, 2 main ones including being unable to find the deeds and the related onward purchase.With the buyer's chain. We believe everything was done within our ability to conclude a sale. As it happened these delays didn't allow the sale to proceed, as we would have liked and it certainly was not ourselves who incurred any costs for you, as we and our panel solicitors operate on a no sale no fee basis. However, we wish you all the best with any house-related plans. Kind regards,James Segal - Senior Branch Manager/ Valuer
1/5
TrustpilotExtremely unprofessional!
Extremely unprofessional!! Appalling service all round!! AVOID!
Agent replied · 22 October 2024
Hi JenI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotStHelens
Reedsrains help me my partner find flat, very helpful and finds us nice place for new home. Callum helped us with moving in quickly
5/5
TrustpilotReeds Rains Leyland Office.
Asked Reeds Rains to do a rent review on a property we rent out. Kristal, the manager did a fantastic job for us, managed to get the tenants to agree to a much higher rent in line with the current market. She couldn’t have been more helpful. Kept us fully informed all of the time. Would highly recommend for selling, buying or letting a property as we have previously done all three.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
Source: EA Masters winners lists, as published, linked by year.
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Questions about Reeds Rains CEMB
Which Reeds Rains CEMB office has the most reviews?
Clevedon (5 The Triangle) has the most, with 2,268 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,080.
Where are the Reeds Rains CEMB offices?
The four Reeds Rains CEMB offices, by town:
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB, BS21 6NB
- Clevedon (5 The Triangle): 5 The Triangle, Clevedon, BS21 6NB
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL, BS20 6EL
- Portishead (58 High Street): 58 High Street, Portishead, BS20 6EL
Has Reeds Rains CEMB won any awards?
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
