Trusted Agent profile
★★★★★
2,831 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,831 reviews on four platforms, rated 4.0 out of 5 overall.
757
Reviews on Google
All 4 offices
4
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,069
Reviews on Trustpilot
Business-wide
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent Reeds Rains Reddish Branch
We approached Reeds Rains Reddish Branch to sell my dads property and throughout the whole process have had superb service from all the team. They offered first class service and advice in the sale of his house and we would highly recommend Reeds Rains Reddish Branch in any buying or selling process. First class service.
1/5
TrustpilotWaste of time
Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.
1/5
TrustpilotAwful awful letting agent.
Rating only, no written review.
5/5
TrustpilotJade from Reeds Rains Prescot
Jade from Reeds Rains Prescot helped me out an awful lot. Very understanding when speaking with myself. Had a little trouble with referencing some back and forth. But Jade handled this amazingly for me and had this resolved fast and efficiently. She is an asset to the Prescot branch.You should be proud.Thanks JadeJack AnthonyWokingham Grove
5/5
TrustpilotReeds Rains Congleton
I would highly recommend the staff at Reeds Rains Congleton. They always go the extra mile and nothing is ever too much trouble. They’re all so helpful and friendly, I honestly can’t recommend them enough!
5/5
TrustpilotReeds rains
Went above and beyond to make sure my move went smoothly . Multiple viewings arranged at short notice and move in day went without a hitch
5/5
TrustpilotReeds Rain in Rhyl, a great team and great service
Derry & the team at Reeds Rains have been wonderful, they have kept me informed, answered all my queries and generally kept me sane throughout the whole stressful process of buying and selling a property, I would definitely recommend them, thank you x
5/5
TrustpilotThank you reeds rains manchester
Thank you reeds rains manchester! Excellent service throughout my stay in manchester, everyone has been very helpful and responsive
5/5
TrustpilotGreat Customer Service
I can’t fault Reeds Rains in Bamber Bridge, Alison Whiteside is an absolute credit to your team! Our first house buy and she kept me in the loop the whole time, her Customer Service is fantastic. I had a few meltdowns along the way and she was always at the end of the phone or email to reassure us. Thank you.
5/5
TrustpilotReeds Rains Hyde Branch.
Gaynor & Wendy at Reeds Rains Hyde were very understanding and professional when dealing with the sale of my dads property. The new buyer was very patient because of probate due to the property having to be sold due to my fathers death. A massive thank you to the team at Hyde. I will definitely recommend your services. Keep safe.
5/5
TrustpilotThank you Reeds Rains
I would like to thank all of the staff at Reeds Rains for there work in finding me suitable accommodation. I was in need of accommodation in a timely manner and they found me a home and I'm grateful as the whole experience was made easy because they are very efficient and professional.
5/5
TrustpilotGurdit was great!
Gurdit in the cheadle branch was an absolute pleasure to deal with. He took me on my initial visit of a property and it was a fresh of breath air as he took a genuine interest in myself, work life and current situation. I would recommend Gurdit to anyone and he is an asset to Reeds Rains!
5/5
TrustpilotThanks to Connor for great customer…
Thanks to Connor for great customer service - much appreciated, Anna
1/5
TrustpilotTerrible letting agent always chasing…
Terrible letting agent always chasing them and never doing jobs which they were asked to arrange. Gave me bad advise and put terrible tenants in resulting in wreaking my property. I would not monitor the tenant for.me. I'd not recommend this company at all.
Hello - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
1/5
TrustpilotPartner phoned up, Rude receptionist!
Partner phoned up to enquire about properties, receptionist was rude as anything and told my partner (who has mental health problems) to simply "get a job" I don't know what ivory tower this little urchin crawled down from but that is certainly an unacceptable way to speak to potential clients. WILL NOT USE!!
Hello Ricki - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
1/5
TrustpilotAvoid At All Costs
This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.
Hello Matt - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
1/5
TrustpilotDont use in house solicitors. Be warned ⚠️
Decided to put our mothers house on the market. Back in june . When someone wanted to buy it . we was advised to use there solicitors oniell patient solicitors from MANCHESTER not local which was strange. . Well the buyer was a cash buyer so should be straight forward i thought. Well here we are week 7 and no further forward. Tryed calling them to query time put on hold for eternity asked for several call backs nothing . So went through estate agent and guess what no help. Just told to sit and wait . Well its all good well but when you have no where to live after house is sold and you cant put your name on a lease until you get a date . Well how long does a no chain sale take . Me i thought weeks not this shet show by both parties on this . I would never use a in house solicitors again . Never . Stick to local firms not call centres .especially after reading the reviews about the solicitors.
Hello Shaun - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquiries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
5/5
TrustpilotReeds Rains in St Helens was brilliant
Reeds Rains in St Helens was brilliant. They were a delight to work with, and very professional. Sold our house within a week for 10k over the asking price. The other agent we saw suggested listing it at £30k less than we got for it!
1/5
TrustpilotHull Sutton Branch
Hull Sutton BranchWe have already made a full complaint and received nothing but excuses in return. Poor service, experience, attitude from staff and knowledge of their own company. Just wanted to make other people aware not to use them in the future for house buying or selling. Very disappointing in a time of sadness for the world; we should be able to support each other.
Hi Georiga - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further infomation regarding your review. Kind regards,Reeds Rains
1/5
Trustpilotbad customer service
They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We have started the process of refunding you the fee that was charged twice, this should be with you in the next 3-5 working days. We are also in the process of rectifying the issue of the contractor being paid twice. We sincerely apologise for the inconvenience caused.Kind regards,Reeds Rains
5/5
TrustpilotWe've used Reeds Rains in Hyde for our…
We've used Reeds Rains in Hyde for our lettings for many years. We've always been very happy with their service and their professionalism.
5/5
TrustpilotRebecca & Donna @ Bamber Bridge Office
Friendly, helpful and understanding throughout a lengthy and often bumpy purchase process. Kept us informed with regular contact and chased down people in the chain to progress things. Thank you.
1/5
TrustpilotPoor quality on management property
Poor quality on management property, MANCHESTER CITY CENTER BRANCH, just looking for your monthly payment, I did had really bad experience with them. It might work well with others.No commitment.No responsibility.Using ripped off construction for repairing of rental house.No respond.Charges for new tenancy AGREEMENT with current tenant £120.The worse of worse IF YOU WANT TO LEAVE AFTER YOUR AGREEMENT FINISHED,YOU WOULD CHARGED £936. Which really made me made .Not recommended at all and going with local estate agents.
Hi James, I'm sorry you've felt you've needed to leave a review. I know during your time of management with Reeds Rains we had addressed your complaint about a contractor to which we have responded to in March 2020 and had considered the matter as closed however should you want to discuss this further with me I'm more than happy to speak with you surrounding this.As you agreed to renew the tenancy through us and as per the terms and conditions there is a renewal fee payable. Likewise, should you wish to cease management with Reeds Rains during a tenancy (and the tenant stays in situ) there is a fee. Both of these are clearly outlined in our terms which you signed prior to the tenancy commencing. I understand that we haven’t managed the property for a few months now however should you want to discuss this in further detail please contact me directly either via phone on 0161 236 9088 or to my email address Kirsty.mcdonald@reedsrains.co.uk. Kind Regards, Kirsty McDonald - Lettings manager
2/5
TrustpilotWe found the service really poor and…
We found the service really poor and had to demand that our offer is put to the vendor to the branch manger in the Rothwell office. It has put us off selling our house with them and will now be using another estate agent who offered more support and guidance. Seems they are only motivated by their commissions
Hi Matthew, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Your offer was put forward to the vendor as all offers we received for the property were, unfortunately, on this occasion, the vendor decided to go with another buyer who was able to proceed. We wish you the best of luck with your house endeavours in the future. Kind regards,Reeds Rains - Rothwell
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.
EA Masters winners in two years, the group and its branches: 2021, 2022.
EA Masters by year, 2021 to 20222022 2 Gold across two branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
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Clevedon (5 The Triangle) has the most, with 2,270 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,080.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.
