Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotReeds Rains Manchester City Center
Reeds Rains Manchester City Center - I have had the worst experience this past month for a letting in Manchester. We were interested in an early offer for an apartment in Manchester, which our friends currently lived in. Sid's tone was extremely rude at all instances I have interacted with him, and he was uninterested to help us at all. We have been lead on for a month, and he was always coming back with news that was never in our favour. As an agent interacting with a potential customer, I would expect proactiveness, which I did not receive at all from Sid. I am extremely disappointed in this entire experience, and felt offended the way he spoke to me.
SS · 31 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Firstly I am sorry you’ve needed to leave this review. I’ve spoken to Sid about this incident and he was keen to apologise if he came across as rude in any way as this wasn’t his intention at any stage. I understand you made an offer on a property that your friends will be vacating shortly, however the landlord decided he felt he could achieve a higher rent than the amount you have offered and therefore he declined your offer after careful consideration. I appreciate it can be frustrating when an offer is not accepted but ultimately it is the landlords decision whether to accept an offer and not ours as the agent. If you wish to discuss the matter further please don’t hesitate to contact me on 0161 236 9088 or at greg.davies@reedsrains.co.uk. Kind Regards Greg Davies, Senior Branch Manager.
★★★★★ 5/5
TrustpilotREEDS RAINS BURNLEY - DAWN
This was our first experience of Reeds Rains and Dawn in the Burnley branch was fantastic. Great comms and really helpful. She made the process of purchasing our first buy-to-let investment a lot easier. We intend to use their tenant find service as we know we’ll get good service. Thank you!
Rachel · 30 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotAs a property investor
As a property investor, I regularly view houses across the Middlesbrough area. I have never yet felt I have wanted to leave a review but after today’s viewing I wanted to write to praise Ted. Ted showed us around a property yesterday. I was shocked how much knowledge he had of the area and even the street! He was very helpful and approachable and a credit to your team.
Lisa · 29 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotLauren Review
I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .
Gary · 28 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotLauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
Chris · 27 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotI am very satisfied with Elizabeth's…
I am very satisfied with Elizabeth's service, she was a very professional and attentive, I just have to thank you.
Julio · 27 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
Deborah · 27 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotConsistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
David · 27 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
Trustpilotemma c of rotherham branch
emma c of rotherham branch WOW she is fantastic answered my questions/concerns regarding my late mums property put my mind at rest i will not hesitate to reccomend her in the future she is a legend many thanks emma
K · 25 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotBrilliant service and very patient with…
Brilliant service and very patient with us
Rosemary · 24 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotAbsolutely incredible customer service…
Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!
Richard · 23 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotToo under resourced to provide a reasonable service
Process started well but then fell apart with no management engagement around issues. A key factor for us at the outset was the ability of the agent to show people around the property. However after just a few weeks the 3 person office was down to just one (manager on two week holiday and one person had quit). Unsurprisingly the office could not function as an agency should. We were given no advance warning of the resourcing squeeze. Further we had very poor communication and follow up around an expression of interest, which died a death during the resource squeeze.
Peter · 21 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hello Peter,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotFirst home
When having a look for a first time home, me & my partner were a bit lost, trying to think of what all our outgoings, new build or old build & were I would stand with gaining a new job, We were put through to Peter & he made us so comfortable straight away and went through everything step by step and spent time making sure we would know everything before buying a house. What should we do and what shouldn’t we do. Eg what’s negative to a bank on a bank statement/ credit cards ect, He made sure we understood and how to improve this to get more lenders to accept, Peter made sure we understood that not many banks would lend as I had a career change and once my probation period is over I would have a lot more chance. We have decided to wait abit longer and get back in touch with Peter when we are ready to buy, hopefully end of summer. We didn’t feel pushed or rushed, & he advised us if we saved a bit more the price of our house can increase so we would have more choice, overall Peter was super helpful, and we can’t wait to work with him, and for him to help us buy our first home come this autumn 😊Thanks Larisse
Larissa · 20 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotAlison Whiteside Super Agent!
The service I have had from Reeds Raines Bamber Bridge could not have been better. Alison Whiteside has been exceptional, her attention to detail was perfect. Communication was excellent, she let me know at every stage where we were and what was happening. Neither Alison or Rebecca seem to tire of my constant requests to constantly go back to the house 😃 This house purchase couldnt have been improved. 7 weeks start to finish! A Big Thankyou XXX
JM · 19 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotStunning Service from Bamber Bridge!
The team at Bamber Bridge have been exceptional - the work that Donna Hargreaves has put in over the last few months has been incredible, special mention to her and also Alison Whiteside - thanks to them, I have the home that I wanted, and I couldn’t be more grateful!
Tom · 19 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotHighly recommended.
We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.
Janey · 18 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotAlison at bamber bridge
Alison at bamber bridge, from start to finish even councillor at some points , Alison has gone above & beyond, we cannot recommend enough , Thank you so much for all your help xx
Tina · 18 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotWe recently had a great experience…
We recently had a great experience purchasing our new home with the ladies at the Bamber Bridge branch. Everyone was extremely helpful and friendly, and made every effort to ensure the purchase moved quickly and smoothly. Alison and Donna in particular were fabulous, and the lady who showed us around the property (who's name unfortunately escapes me) was also lovely to deal with. The ladies here are obviously very caring and passionate about their roles, and I couldn't recommend them highly enough. I might also add that Donna in particular deserves a 'shout out' as although she does not appear to be as visible and front of house as the other ladies, she was the one who put in the majority of the groundwork, and ensured that any concerns were quckly dealt with/resolved, and all the legal arrangements and requirements were completed at the speed of light. Fantastic people to deal with, and as mentioned previously, I could not recommend highly enough. A big thank you to everyone involved.
Gary · 18 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotLauren at the Bamber Bridge Branch
Just a quick note to say thank you to Lauren Riding at the Bamber Bridge Branch for her help with our 2 rental properties we have with Reeds Rains. She has brought back that personal professional touch. Lauren gives 110% to help us out and fix any issues or queries we have. Great to have a "Hi Leon" at the beginning of an email and not just a blank generic email.Once again Lauren, thanks for your personal professional manner.Leon & Wendy
Leon · 16 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotFaultless - St Helens branch
We sold our late Mother’s house in Penketh, Warrington through the St Helens branch and cannot praise the service received enough. We were treated with patience, dignity and excellent communication throughout and had a very seamless experience. Jen has been an absolute superstar all the way through and it really has been a pleasure. Thanks so much for all of the help and support.
AJW · 12 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotMany thanks to David and Elly!
Many thanks to David (Branch Manager) and Elly for all their help with purchasing our house. They were both extremely professional and helpful during the process and were always on hand when we needed them. Fully recommend their services to anyone and look forward to engaging with them again in the future.
Rich · 12 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotReeds Rains Holmes Chapel
We had an excellent experience renting a bungalow in Holmes Chapel for 6 months recently through the local Reeds Rains agency. From first to last, we found the welcome, customer service, professionalism and ease of communication to be first class. Just want to say a big thank you to Tallulah-Mae, Oliver, Rose and the whole team for turning a potentially stressful move into a very pleasurable one. We will be recommending your agency to family and friends. Thanks again, Karl, Irina and Misha
Karl · 12 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotLiverpool City centre branch
I just like to say a huge thanks to Su Poland and her staff.Shes very professional but also friendly and approachable nothing is too much trouble. I know through experience with our tennants particularly one I've had to keep asking her about.She gets the job done with the right result at the end too.Alway easy to deal with.Im lucky she is our Property Manager.Recommend her anytime.
Jill · 11 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
Just want to say a huge thank you to Sue and all the staff at Reeds Rains Macclesfield.I bought my house via modern method of auction for the very first time. Sue and the staff guided me through this unfamiliar process with support and expertise making it a straightforward and pleasurable experience. I would highly recommend Reeds Rains Macclesfield. Thanks again guysMike
Michael · 11 May 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)
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