Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Reddish branch

Reddish branchTOTALLY INCOMPETENT, RUDE and the most UNPROFESSIONAL COMPANY EVER.Completed my sale with this company two weeks ago, after accepting an offer in early February ! ! !They DON’T check buyer’s details, they make up unbelievable stories about the buyer.The Manager, Mark is completely incompetent, lies and is RUDE. NEVER acknowledges emails or calls and also uses a different name when the seller questions what is happening.To date, not had any confirmation of my payment, no thank you for using the company or a survey regarding the services provided.PLEASE PLEASE do not use this company for your own sane of mind.

Andrew · 7 July 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

A stupid company with poor minded…

A stupid company with poor minded people. Not just that they are some shameless people (their representatives) but they also dared to sustain our family not to have dogs in the rental...i mean some nobodies paid well too much!!! On top of this, after renting a house in a very poor state, with a fully in mold kitchen furniture, when we have requested from them to talk with the landlords about us buying for ourselves a proper different new one, saying that we want to change it, these ones have had the face to come and demand us to live the new furniture that we buy behind....i mean WHAT?!???? WHO are these people daring even to ask such a thing?!??? Some shameless ugly poorly behaved people!!!! Aren't them ashamed?!?? And they decide these things by themselves?!??? Daring to ask from us to leave the furniture bought by us in the rental?!!! I mean we just had very bad experiences with them. I wouldn't allow such a company on a market EVER!!!! Shameless, shameless!!!!

Brigitta · 6 July 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

St Helens

The St Helens branch were extremely helpful getting my details registered and sending me out properties. Great team Thanks Again!

Louis · 1 July 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Recently purchased our new home with…

Recently purchased our new home with Reeds Rains ( Hebden Bridge ) . Sam Williams and the team could not of been more helpful and accommodating 😊. Sam always got back to me in relation to any inquiries ( unfortunately there were many 😂 ) , in a professional and courteous manner . Therefore, helping to reduce the normal stress and worries when buying a new home 🏠 Would definitely use Reeds Rains in the future 😊

Julie · 1 July 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Terrible customer service

Terrible customer service . I have not found one person on reeds and rains to be polite rather extremely rude. I wish I didn’t even put 1 star in reviews . They deserve none. Absolutely unprofessional behaviour. Nobody should be treated the way I had been treated. What kind of self entitlement can possibly dictate such behaviour is beyond my comprehension.

Samira · 1 July 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Reeds Rains Hyde

Just rewriting my husbands review that was acknowledged, however after emailing reeds rains at their request, no one bothers to email you back. So now I have got trading standards involved and the local MP so no one seems to give a damn about their customers at this company. If I could give minus stars I would. Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

Charlotte · 30 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Still not resolved

After leaving a 1star review I received the standard “we take customer complaints very seriously “ email. ABSOLUTE RUBBISH. I am owed money from a deposit from a house i didn’t move into as it was a death trap. I’ve been promised and promised that it’s been processed, ITS NOT it’s taken half a month and still no money. My rent is now due on the property I’m in , never missed a payment in 6 years and reeds rains have my rent money to pay. I’ve emailed and responded to the complaints department who are now ignoring my emails, I’ve emailed the Hyde branch 3 times today with no reply. ABSOLUTELY DISGUSTING. DO NOT GIVE THIS OUTFIT YOUR MONEY.

David · 30 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Greg at the Didsbury branch

We recently used Greg at the Didsbury branch. Very efficient and on time and provided a great service. Would recommend.

Caroline · 30 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

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Reeds rains Rhyl

Reeds rains Rhyl we were in contact and they were thorough,kind,fast and prepared. I would recommend them all the time

Homeowner · 30 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Meet Alan today and spoke to jess…

Meet Alan today and spoke to jess today from Reeds Rains in Pemberton,they are excellent people and really easy to deal. How tons of knowledge and helped me in the process of becoming a valuable tenant.If I could give 10 stars I would.

Gerry · 30 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Reeds rains HYDE AVOID AVOID AVOID

Reeds rains HYDE , wow , what can I say. Firstly the house they were willing to rent out was an absolute death trap. After completing all the relevant checks and following procedures we were given a move in date for the a rental property. The date (15th June) arrived. We were asked to pay the first month up front which is fair enough. Stupidly I did this over the phone before doing a handover with the agent. After paying the money and the money leaving my account instantly, I was told to go to the shop and will be given the keys. Again no handover was instructed. I took the keys and went to the property, no wonder they didn’t want to do a handover, the place was an absolute death trap. Wires exposed, damp on walls, the bathroom floor felt like it was about to collapse. Yes I should have spotted this on the viewing, but In the rush I had a quick look round a full open house with people wondering around everywhere and failed to spot. I instantly called the agent at the office and informed them that the keys would be returned straight away and sent the pictures and evidence I had gathered. I demanded a refund straight away and asked for an acknowledgment. Not only did I not receive an acknowledgment, the property was relisted 2 hours after I returned the keys and shown the pictures, £50 less than the fee we agreed. Absolutely outrageous, they have the attitude of “oh well we’ll pass onto the next unsuspecting fool thst will take it” I feel sorry for the person who may HAVE to take it out of necessity, this company are exploiting vulnerable people and have no shame in doing so. Needless to say, we’ve still not received our refund after numerous emails. Fobbed off day after day about banking delays , process times, it’s 2022 bank transfers are instant, use faster payment system. Absolute joke. I was going to let the holding deposit go but after reading the other horrendous reviews on here it seems we have been lied to there and that we are well within our rights to claim this back too. I told them more than once that I was happy to settle this amicably but they don’t have the capacity to listen to customers are are just interested in filling inadequate houses with potentially vulnerable individuals who have no choice. I will now be sending all the evidence I have to local authorities, my local MP and a solicitor to help me resolve this issue.

David · 29 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Recently dealt with the team at…

Recently dealt with the team at Didsbury and it was by far the best customer service I have had from an estate agent. I can't remember the name of the person I spoke to, think it was Ryan or Brian but he had great knowledge of the current market and gave me some great advice.

Rob · 29 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

St. Helens

The St Helens branch have been a complete life saver in helping me find a new rental property, I was updated at every stage. I have been with several different agents over the last few years and it was nice to speak to an agent who actually cared about getting me sorted ASAP.Reeds rains kept in contact with me every day by email or by phone call. Informing me of any changes or updates. Thank you so much would definitely recommend to anybody looking to rent!

Sine · 28 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

The St Helens branch

The St Helens branch have been extremely helpful throughout the entire process of me finding a new rental property, I was updated at every stage. I have spoken to several different agents over the last few weeks and it was nice to speak to an agent who actually cared.

Ben · 28 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Manchester branch should be closed down

This office is full of people that talk the talk but don’t walk the walk. I have contacted them for a viewing of a property on sale and they promised to call me back and schedule it. I wasn’t called and then, when I called, I learned that they had already allocated all the viewing even though I requested mine as soon as the property was put on the market. In the past I tried to rent through them and they tried to keep my holding deposit although required by law to return it, and only when threatened with legal actions they finally gave it back. Save yourself, don’t deal with these unprofessional randoms.

PP · 27 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

The worst company in the UK

If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!

FuckReedsRains · 24 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

We applied for a house to rent in…

We applied for a house to rent in Folkestone. The estate agent was not supportive and kept asking for additional document. Furthermore they were not willing to resolve the issue they thought has happened but kept blaming their third party. I am extremely disappointing by their support and response time. And the case is still ongoing for the past 2 weeks.

Arun · 22 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Preston- Don't waste your time and effort

Don't waste your time and effort, dealing with their Preston office. They are totally dishonest and not helpful.Very bad experience with property buying.

Hamz · 21 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Google

Awful experience and insensitive staff. Totally didn't listen, pushy and rude!NegativeQuality, Professionalism

Sara · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Extremely happy with level of service everything has been dealt with very professionally. Levels of communication and information excellent.PositiveResponsiveness, Professionalism

Maurice · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Google

After the initial marketing/sale of the property which was handled by Craig very efficiently. My Mums situation changed and the lack of continuity dealing with different people who didn’t know us and our situation made it most unpleasant at the end which was a shame.NegativeProfessionalism

Margot · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Fantastic estate agents. Very professional and friendly staff who were very good at communicating with us throughout all house viewings and the purchase of the property. Would recommend and use again. Thank you so much. Mr and Mrs VPositiveResponsiveness, Professionalism

Louise · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Myself and my husband have just purchased our new home through the clevedon office of reeds rains and we can’t express more how happy we are with the service we have received. They have been friendly, responsive and supportive throughout. Highly recommendPositiveQuality

Tristan.C · 20 June 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)