Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Useless, £1700

update..still not removed it well there time and money they are wasting.update.i supplied the info they wanted, no answer, a month ago I rang them and asked if my property was removed from there records, they said yes they were, so I was surprised to go on a property sales site and my property was still there, so don't believe a word they say, BLACKPOOL2nd update told them I don't want there services yet I see my property is still up for sale, wonder why,Update...it was the Blackpool branch.I would give them -5 if I could, useless, I contacted them to sell my property for twice as much as other companies of £1700, and on putting my property online they got the address directions wrong, four times I contacted them to change it with no luck, I rang the online property service my self they told me it was up to the sales people to change it which was contradicting what I was told by reeds rains, I said if I am paying so much to sell the property I should be able to say what does and doesn't go in the description of what people would see, I got no answer and didn't like the attitude of there so called help on the phone where you leave a message with no call back so I told them in an e mail I don't want there services anymore an cease advertising my property, then three working days later I get a message from Diane at reeds rains somewhere to ring her to talk about what I want going forward with the property, she asked me to ring back on a phone number with only the dial code and three numbers, which obviously does not exist,

D · 29 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would. Bullies, liars and horrible people to deal with. I thought the head office team on the phone were bad until I had to deal with the branch staff. Utterly incompetent. Would never recommend this branch or use them to buy, sell and especially not rent. Watch out for Greg the manager he is your typical slimy, creepy salesman who lies to try get what he wants.

Amber · 28 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Always dealt with Reeds Rains in…

Always dealt with Reeds Rains in Ashton-Under-Lyne as a landlady and always efficient, professional and friendly.Nothing too much trouble.

Mrs · 28 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

very smooth and professional

Rating only, no written review.

JB · 27 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 3/5

Trustpilot

Great first impression but service was…

Great first impression but service was very poor. Lack of information and feedback I had to keep chasing up. Disappointed with photos. Went in branch to discuss price decrease. Was left to stand over desk no chairs provided or beverage offered. Make to feel uncomfortable

Dawn · 27 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Brilliant and efficient

Rating only, no written review.

Denise · 27 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

House Purchase

I recently purchased a property with the help of Reeds Rains Rhyl along with the support of Matt Lewis from Embrace Financial Solutions who is based in the office. Derry and Tom in particular were extremely helpful and went above and beyond to ensure my purchase was as straight forward and stress free as possible.

Tommylloydjnr · 27 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Shocking, don’t be a landlord through this company

Rented our home for years with no rent review, with mortgage rates and bills increasing, in May 2022 we asked for a price review and it was agreed that it could be increased by £50, tennant also agreed. After having everything agreed the rent didn’t change, I chased it up and was told it would be September (from asking in May!) 4 months, what a joke! They said they needed time to inform tennant, but the tennant knew about it as we spoke to tennant direct! Anyway September comes, and guess what the rent still hasn’t been changed. I’ve chased and chased and got zero response! Happy to chase me if they need something from me though. Absolutely furious. I have all the emails to show our conversations with Briony Runham who is now ignoring me!

Katie · 26 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Worst estate agent we have experienced and been renting for years

We have been renting for over 7 years in 6 different properties and our current property managed by Reeds Rains has had the poorest customer service.From moving into the property in November with no heating working and a toilet continuously leaking water into the bowl they have been poor with communication, property maintenance and actually being present in the office. The amount of times you have to call to actually get the phone answered. We ended up receiving a water bill for approx £1000 because of the water leak which we had to sort with the water company. We again have no heating in our property for 3 days and back to the same poor communication and nobody answering the phone or responding to emails.Just avoid. Have had excellent experience with other local estate agents, but the Didsbury branch in Manchester is ridiculous.

Fatima · 23 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Thank Goodness for Reeds Rains !!!!!!

Had a nightmare scenario recently in that had to find a new house to let asap but was really struggling !!!!Thank goodness for REEDS RAINS (Wakefield) who despite my panic, frustrations, worries and cock-ups providing the correct info, really did save the day !!!They found me and my partner the perfect rental, steered us through all the process, alleviated all my worries/stresses and got us settled in before our own "D-day" deadline !!! 😃 An absolute MASSIVE thank you to all the staff at the Wakefield Branch, in particular Claire Evans who kept us calm during our panic stricken moments and steered us through the whole process from start to finish. Thank you Claire, your a star ⭐!!!! Also many thanks to Sam and Myles for their help too. Cannot recommend them enough, so if you are looking to buy or rent give them a shout, I'm glad we did !!!!!!

Paul · 20 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Fabulous Estate Agents

Just wanted to give a big shout out to Liz march at Reed Rains in Dinnington. The service we received was outstanding we were kept informed of the sale progress every step of the way and nothing was too much trouble. I would highly recommend this estate agents and the wonderful staff. Well done guys and thank you for everything x

Janice · 18 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Terrible customer service

The customer service is absolutely terrible,I've been trying for a week too phone them there's been no answer and been told too leave a voicemail and get back too me but they have not it's been over 2 weeks and I still haven't heard anything.

Kon · 15 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

What a Joke they ignore rRepair or not to repair it is not a question but a requestequests for…

What a Joke they ignore requests for repairs done to rented property and scoff at requests for repairs and this happens over months

Hamish · 13 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Property Sale

To Derry Johnson, Sales Negotiator Reeds Rains RhylDear DerryThank you so much for your help with selling of our property. You have made the process simple and easy to understand for us. Your responses to our queries have always been prompt and valuable. You have kept in touch with us and updated each step of the process from the beginning to the end of our property transaction.I do not think that this hassle free property transaction could have done without you.Best WishesDr Bera

Susil · 13 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent and friendly estate agent

From the very start I knew that I was in good hands with Reeds Rains and the sale of my house, nothing was too much trouble for the manager and lovely staff at the Morley branch.The photographer, production of the brochure, online advertising, viewings through to the sale of my property all happened quickly and competently, I was kept informed every step of the way. I would not hesitate to recommend Reeds Rains to handle any person's sale of their property

GILLIAN · 8 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Awful Terrible company

Please do not use this company especially the Macclesfield office. Here’s why.1. Awful service throughout 18 months2. Lied to in numerous occasions 3. Consistently ignored 4. Complaints process a joke and waste of time5. If I ran my company like this we would get our license removed AVOID at all costs

William · 6 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Discriminates against people on…

Discriminates against people on benefits in the form of requesting people on benefits to provide a guarentor which they would not ask someone in employment. I only found this out the night before my viewing as i took it upon myself to double check information i had already provided in my initial enquiry. Sloppy, and could have wasted a whole day of my time which they obviously dont care about and no apology after all this. In a nut shell vile.

Joshua · 6 September 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent service 👏

Very professional staff. Nothing too much trouble. Helpful with all queries I raised. Would recommend.

Catherine · 28 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Inept & Incompetent

Inept, Incompetent, Pathetic.Reeds Rains Huddersfield, Branch Manager Liam Doran. Booked a viewing for a house, turned up at agreed time, waited, waited, no sign of agent. Turns out the property had been sold earlier in the week and Reeds Rains neglected to tell people that came to view the property.Poor managed by branch manager Liam Doran who clearly couldn't manage a p*ss up in a brewery yet alone rub an estate agents. Missing in action and unable to get hold of him on Saturday to see just what the hell had gone on. Clearly the staff at this branch don't give a flying Fk and are happy to treat prospective buyers as something on the bottom of their shoes.Avoid this unprofessional bunch of incompetents.

Mark · 28 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

APPALLING

APPALLINGBoth at branch and Head Office levelParents were landlords with ReedsRains. When they passed away, as executors we supplied them with all required death certificates and probate grants in order for their estates to be wound up. They failed to store these documents correctly or file them. They have held on to thousands of pounds of money owed to the estate for 9 months now. After months of trying to resolve this, we were asked for a Land Registry document but nobody explained which one or why for weeks. Having finally found out what they needed, I was able to supply it in twenty minutes. Which I assumed would be the end of the matter.Yesterday, Julie Miller in accounts triumphantly announced she was going to split the funds between the executors and my mother - until I pointed out my mother is dead and ReedsRains have had her death certificate for nearly a year. She wasn't so pleased with herself then. Julie won't pass calls on to her managers Irene or Lisa Smith or the person who is apparently dealing with this (very badly), Iulian. In one breath today, Julie acknowledged how appalling the whole experience has been and in the next she blamed the branch again and put the phone down on me.The branch are appalling too. The manager is apparently never there, has copies of my mother's death certificate and probate grant on her email but didn't pass them to the accounts department and cannot be contacted. Various other people asked for documents but were unable to explain what they were or what they were for.So: my advice would be steer clear. They don't manage or store sensitive information correctly, they don't communicate clearly, they hold on to funds for many months with no legal grounds. It seems in order to fulfill my legal obligation as an executor I will have to take legal action against ReedsRains. I will also be submitting a complaint to the ombudsman. Genuinely shocking. We have our own portfolio of property managed by another company locally and have never experienced anything as dreadful as this.Reeds Rains never bothered to do anything to follow up even though I responded to their message on here. They could not explain why they had asked for half the documents they requested. AVOID

Mary-Ann · 26 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

As proud tenants of our home we were…

As proud tenants of our home we were sick to our stomachs when we received a termination email leaving us with 2 months to leave and find somewhere else to live! We were sent this email out of the blue and our landlady had no idea of this. Worrying and trying to think of how we and our children would live without a home and where we would go. Our hearts broke instantly and we were in panic and distress. we personally reached out to our landlady and we have great communication with her. She was also shocked. We phoned reeds raines with absoulte heart ache to try and understand why we would be loose our home where we have a very small baby. For them to rudely laugh down the phone to us telling us it had been sent in error. it was very unprofessionally delt with and there was no compasion or empathy to the trauma of thinking we were loosing our home. Landlords,landlady's, property sellers and tenants. Use a different property agency.

Juss · 26 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Great support by Reeds Rains & always happy to help with any questions. Thank you for making this an easy & pleasurable experience.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 26 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I have not moved house for 36 years and the idea of doing so now terrified me, but the staff at Reed Raines have been very helpful and supportive and I am now glad that I am taking the plunge.PositiveProfessionalism

Elaine · 26 August 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

An excellent service from friendly and knowledgeable people Well done and thank youPositiveResponsiveness, Professionalism

Patricia · 26 August 2022 · Reeds Rains CEMB Portishead (58 High Street)