Trusted Agent profile

Reeds Rains CEMB estate agents in Clevedon and Portishead

4.0

★★★★★ Great

2,831 reviews across 4 offices and 4 platforms

reedsrains.co.uk

Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,831 reviews on four platforms, rated 4.0 out of 5 overall.

Google logo

4.8 / 5

757

Reviews on Google

All 4 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

2,069

Reviews on Trustpilot

Business-wide

Our offices

Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.

Latest reviews from every Reeds Rains CEMB office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Rating only, no written review.

Liana · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou for your kind four/star review Liana. Regards, Kieran

5/5

Google

An excellent service from friendly and knowledgeable people Well done and thank youPositiveResponsiveness, Professionalism

Patricia · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou for your kind review Pat, It’s always wonderful to hear such wonderful comments. Fingers crossed we can get your sale to completion quickly for you. Regards, Kieran

5/5

Google

I can't rate this company high enough. From the first visit from Craig to value my property, the excellent office staff who were always helpful to Heidi who guided the whole process through, staying in touch with both purchasers and vendor's solicitors the whole time until Exchange. Thank you.

Linda · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Many thanks for the feedback, absolute pleasure helping you with your house sale and purchase, I know Heidi was determined to get the move through. Enjoy those views!

1/5

Google

Arrogant, elitist and time wasting staff who only engage in sales and negotiation via undue pressure. Specifically, this was an experience earlier in year, from making an offer to the subsequent negotiation to buy a home listed with this agent. Clearly they had no intention on selling to us, but made us go through the necessary steps to buy in order to increase the price for the preferred buyer. In other words, the chosen buyer had already been agreed by the vendor, but the agent used us to increase the rate from the primary buyer for their own gain, knowing full well we wouldn't have been in contention for purchase because we had already declared our upper budget. Having now dealt with agents in the B&NES and North Somerset area, these type of underhand tactics are rare. But not at Reeds Rains, where buyer deception seems actively encouraged.

Martin · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thank you for taking the time to leave your feedback, although very disappointed to hear about your experience, as a business owner I always want to make sure my team give the best service, so that I can look into your feedback in more detail and discuss with my team, would you mind contacting me direct with the address of the property that you made an offer on, my email address is charlotte.emsley@reedsrains.co.uk Kind Regards Charlotte

5/5

Google

It was a particularly difficult time in my life, however dealing with Kieran and Sharon from Reeds Rains was a pure delight. They made the whole process as smooth as could possibly be. The house is a total joy, thank you Sharon and I couldn't praise them enough......

Nick · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou so much for your kind review Nick. It was a pleasure to help you on your journey and we wish you all the best in your new home. Kindest Regards, Kieran

5/5

Google

I bought my flat through Reeds Rains and they were always very polite, friendly and helpful through the process even when I had to contact them over some matters after I had moved in. They even sent me a lovely cake which was a nice touch and made my day! Would recommend.

Jane · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Many thanks for the feedback, absolute pleasure helping you buy your apartment, glad you enjoyed the cake, Kind Regards Charlotte

5/5

Google

Thankyou to the team at Reeds Rains for guiding me through the sale of our house. Kieran and Sharon did a great job of taking over from Rosanna when she retired and I achieved my aim of selling to a family rather than a developer, with a friendly “local” approach after my husband passed away. They were always friendly, helpful and considerate of my situation. Thankyou all and well done!

J · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thankyou for your kind review Mrs Phillips - It was an absolute pleasure to assist you with selling your house, and we wish you all the very best in your new home. Kindest Regards - Kieran, Sharon and the team.

5/5

Google

Very happy with this company. Kieran has worked so hard to make sure that everything ran smoothly. He kept me calm and did his very best to portray my home in a true and honest way. His friendly manner and professionalism ensured I trusted him. Highly recommend him personally and Reeds Rains

1 · 24 October 2022 · Reeds Rains CEMB Portishead (58 High Street)

Agent replied · 23 October 2024

Thank you so much for taking the time to leave your feedback and the 5 star rating, Kieran will be pleased, Kind Regards Charlotte

5/5

Trustpilot

The entire team at Crossgates were…

The entire team at Crossgates were brilliant, especially James Walker- lettings manager. James went above and beyond to help us to find a property to let when the landlord of our previous property decided to sell. He's been an absolute star, this is the 2nd property that we have rented from Reeds Rain and James has overseen both lets and managed both tenancy's. Thank you so much to the team and a massive thank you to James for all his help. Cheers mate, Dave and Wendy.

Dave · 23 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Facebook

They made selling the house very easy. Took care of everything and kept us informed every step of the way. Thanks Tina, Craig and Charlotte

Jason · 22 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

Reeds Rains as my selling agent

Reeds Rains are helping in the sale of my house to the current tenant. The agent there is exceptionally helpful, very knowledgeable with extremely relevant experience which, so far, is helping with the smooth transition.

Elizabeth · 19 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

Reeds Rains Macclesfield have been…

Reeds Rains Macclesfield have been excellent in all matters from the valuation arrangements to finding a buyer for my property. Communication with the office has always been prompt and professional, a truly Top team.

Matt · 18 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

Great Team at Reids Rains on the Ormeau Rd, Belfast.

The Team at Reids Rains on the Ormeau Road, namely, Ryan, Grainne and Eileen were excellent right throughout the process. They were always professional, courteous and helpful, pointing us in the right direction. From arranging viewings to negotiations, as well as constantly keeping in touch about the latest developments, they were very supportive. I would highly recommend them to you.

David · 18 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

1/5

Trustpilot

Yet again nothing done to sort my issue going on since MAY

Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away

Katie · 17 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 22 October 2024

Hi Kiatie - I've sent you a request for more information. Can you let me know who you have been dealing with so I can talk to them. Thanks

5/5

Trustpilot

Excellent !!!

Thank you Reeds Rains…you were amazing !James of Reeds Rains Scarborough is THE person you need to get you through the uncertainty of selling and buying. Very professional on a relaxed personable level providing updates on a daily basis.Thank you Clarke for the introduction to your agency. The whole team are great, very well informed and very helpful. Highly recommend

Mark · 17 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

1/5

Trustpilot

Awful - renters avoid!

55 days since move-out and still no sign of deposit return. The Move Out department has now been ignoring my emails for nearly three weeks.

Euan · 13 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 22 October 2024

Hi Euan - I'm looking into this for you.

1/5

Trustpilot

The worst agency I dealt with honestly

The worst agency I dealt with honestly. First, they make the procedure smooth and easy for obtaining a property, and after you pay the holding deposit they make it more difficult for you with many unconvincing requests and for unknown reasons. I hope that the company consider hiring people with higher qualifications in dealing with the customer, keeping promises and sticking to the dates of the expected calls.

Almuayad · 13 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 22 October 2024

Hi Almuayad, I've sent you a request for more information as I haven't been able to locate you on our customer database from the information I have to be able to look into this. Kind regards

1/5

Trustpilot

Nobody cares and nobody takes responsibility

I've been dealing with the Chesterfield branch. absolutely abysmal organisation, automated reply for everything telling us how important our message is and yet no one ever replies in person. Complete lack of coordination between departments, I would never have anything to do with them again.

Mr · 10 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

Agent replied · 22 October 2024

Hi Russell, I'm sorry this has been your experience. I've sent you a request for further information so we can try and resolve your issue. Kind regards

5/5

Trustpilot

So understanding and helpful

So understanding and helpful. Tony was so friendly! I couldn't recommend Reeds Rains more!

Grace · 10 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

Staff were amazing even though I was a…

Staff were amazing even though I was a self confessed melter trying to sell my house. They were patient and always lovely. Fantastic service all round

Sarah · 5 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

5/5

Trustpilot

Excellent

Excellent, efficient estate agents. All has gone smoothly. I have been kept well informed and given sound advice

Margaret · 5 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

1/5

Trustpilot

Reply from Reeds Rains on my trustpilot review but don't be fooled, nothing happened since the reply

Reply from Reeds RainsHi Katie. Sorry this has been your experience. I'll raise with the branch. ThanksNothing has been done, more emails sent and still no reply! Spoken to tennant & they confirmed they expected new amount to be taken but you've not done your job at your end. Absolute joke of a company

Katie · 4 October 2022 · Reeds Rains CEMB Clevedon (5 The Triangle)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Reeds Rains CEMB and its branches won awards at EA Masters in two years, most recently 2022.

EA Masters winners in two years, the group and its branches: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about Reeds Rains CEMB

Which Reeds Rains CEMB office has the most reviews?

Clevedon (5 The Triangle) has the most, with 2,270 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,080.

Where are the Reeds Rains CEMB offices?

The four Reeds Rains CEMB offices, by town:

Has Reeds Rains CEMB won any awards?

Yes. In The Trusted Agent 2026 awards, Clevedon won Gold. At EA Masters 2022 its branches won 2 Gold awards. The group and its branches have also won 1 other industry award since 2021.

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