Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleTash was impeccable and found us a gorgeous dog friendly house very quickly. Extremely efficient service
Claire · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you so much for taking the time to leave your feedback and the 5 stars, Tash will be pleased. Regards Charlotte
★★★★★ 5/5
GoogleExcellent service from friendly staff. Perfect communication keeping me fully updated, would definitely use again.
Simon · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
From instruction to completion in 3 months, delighted the process went so smoothly, I know the buyer is over the moon and can't wait to move into the bungalow. Your feedback is much appreciated.
★★★★★ 5/5
GoogleI have found the staff at Reeds Rains in Clevedon to all be friendly, helpful and professional.
Neil · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Many thanks for the feedback, best wishes in the new home, have a great Christmas!
★★★★★ 5/5
GoogleWould highly recommend all the staff, who have made it all possible.They all work together and are very good at what they do .Also with a excellent morgage advisor jo williams.keep up the good work!
Michael · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Many thanks for the review Michael, your feedback means a lot to the team and the 5 stars, Thanks again Charlotte.
★★★★★ 5/5
GoogleI have been very happy with Craig and his team
They have allways been helpful letting me know when potentially clients are coming to view the property and their comments after the visit
Alan · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Hi Alan, many thanks for the positive feedback, great news a buyer has been found for your home and we look forward to a swift transaction.
★★★★★ 5/5
GoogleThank you to all at Reeds Rains Clevedon, they took all the hassle & stress away.
Kept us informed throughout the entire process. Big thanks to Tina, Craig and Charlotte
Jason · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you Jason for taking the time to leave the Team a 5 star review Kind Regards Charlotte
★★★★★ 5/5
GoogleExcellent customer service throughout.
Heidi was efficient and professional going above and beyond with guidance and support. I highly recommend Reeds and Rains.
Jodie · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you so much for your feedback, Heidi will be pleased, Regards Charlotte
★★★★★ 4/5
GoogleProfessional, friendly, efficient local service that saw my sale through quickly with ease.
Would highly recommend using Reeds Rain.
Sonya · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Many thanks for the review and thank you for choosing Reeds Rains to sell your property Thanks again Charlotte.
★★★★★ 4/5
GoogleReceived friendly service from the Clevedon office when arranging rental property. Always got quick responses to phone calls and emails.
Alison · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you Alison for taking the time to leave my team a review, feedback is so important to us. Kind Regards Charlotte 😄 …
★★★★★ 1/5
GoogleNore Park Drive home rented through Reeds and Reins has been a LIVING HELL and is a health and bio hazard:
I would not trust the letting agent Kelly Spriggs or the landlord V Johns and let this house as it has serious health and safety risks. The last Seven months we have been forced to live in hazardous and stressful conditions with relentless bullying and intimidation and feel violated with the invasion of privacy.
The one star has been given in deference to the owner Charloette who is not at the helm of the business and would not have allowed this conduct from either employee or a landlord.
1. Hazardous mould, mould on ceiling needs to be cleaned at least twice a week and will need to invest in a good dehumidifier to keep the condensation from the rest of the house and bathroom ceiling.
2. Broken en-suite, leaks into the lounge below. Seven months into tenancy and accessing home and bedrooms without permission, it is still not working.
3. Defective fridge freezer and cannot be defrosted,
4. No kitchen shelves, so could not unpack for over a month
5. Backing of kitchen shelves broken and a foot away
6. No cupboards or airing cupboards in house : what we saw during viewing were the previous tenants ?
7. No working shower ( faulty boiler for a month after moving)
8. New shelves not secured for three months and most of my crockery broke as shelves gave way.
9. Harassment and Colluding with landlord to harass a woman and child. Advising to invade my home at unsociable hours. The landlords boyfriend ( Josh)would be in our home/bedroom from 5 pm to 8.30 pm without permission which is harassment.
10. Unethical, dismissive, disrespectful and indulge in outright unlawful conduct.
11. Intimidation and bullying due to vested interests : taking close up photos of my sons bedside table, bed, study table and book shelves and coming into my home at unsociable hours and invading my privacy( repeatedly entering my home at unsociable hours despite repeated written entreaties).
Arranging for me to rent a property that had no working shower ( faulty boiler for a month after moving , no shelves in kitchen, broken backing of shelves and Intimidation and bullying due to vested interests.
Landlords boyfriend Josh was Walking around home and going through personal belongings and opening closed bedroom doors and storing his garbage in there or throwing on my front lawn.
Arranged and asked for £600/ year extra for en-suite repair. Seven months into tenancy still not done: Landlord and Reeds and Reins then harassed by claiming the other was responsible. Attempts to ask Kelly to intervene and advise were bluntly Dismissed.
Repeated requests to counsel landlord about this were dismissed with “ we do not want to know” , “ we manage other properties for them “.
How to deal with such harassment :
1. Keep written records
2. Get solicitors advise ( if money becomes an issue, contact CAB)
3. Inform North Somerset Council as these are unsociable hours ( 5 pm to 8.30 pm ) and considered harassment
4. Inform child protection services if you have a young child and you are being bullied by a man invading and accessing your home and bedroom without permission
5. Call the police if they ignore your instructions and do not be intimidated and bullied in your own home
Dr · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
I am sorry you have felt it necessary to give Reeds Rains North Somerset a bad review and I assure you I will carry out a full review, once I have heard back from you to clarify the points, I have already discussed with you recently.
Myself and my team are truly sorry that you have experienced problems in the property in the last seven months and that the ensuite shower that was agreed to be fixed after you moved in at the landlord’s cost hasn’t yet been repaired. Unfortunately, as you are aware Reeds Rains do not manage your property, we only provided a Tenant Find service and Kelly Spriggs was not and is not the letting agent, my team have in good faith have tried to help and have forwarded all your concerns in writing to your landlord.
Reeds Rains was engaged by the landlord to carry out a routine inspection. This was arranged with you, and my colleague sort your permission before taking any photographs, all of which were overall photos of each room for the routine inspection report.
I look forward to hearing from you as soon as possible and the best email address to use is charlotte.emsley@reedsrains.co.uk
Best Regards, Charlotte
★★★★★ 5/5
GoogleHaving never moved into my own flat it was great to have chloe help me every step of the way, she was really helpful and understanding and also answered any questions i had to help me through the process, many thanks to chloe it was an absolute pleasure having your help, your a star 🌟 …
Johnny · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Hi Johnny, many thanks for the feedback, enjoy your first Christmas in the apartment and have a Great New Year!
★★★★★ 5/5
GoogleTHE BEST. Me and my Fiancé will be completing on the Tuesday coming, they have been amazing, made our first buy so easy. Had a few issues with the solicitors but they were brilliant to deal with even though we were stressed!!
Massive shoutout to Kieran and Heidi! Thank you for everything you’ve done for us!
Xxxxxx
Hannah · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you for the comment. We value your feedback and we are so pleased you have had a great overall experience. Good luck in your new home.
Kind regards, Charlotte.
★★★★★ 5/5
GoogleFrom my start of looking for a rental property the team at clevedon reads rains Estate agents helped me no end and the process of reference checks was simple and quick the whole time they kept in contact and helped me at every stage, the team are friendly and supportive and I would recommend going through rhem in finding your next rental home. I'm now settled in my new home in 2 weeks from start to finish I'm happy and looking forward to my new start.. thank you team clevedon
Kelly · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Great to hear you are settled in your new home and you found the process quick and easy, thank you for the feedback. Craig
★★★★★ 5/5
GoogleI cannot fault any of the staff at Reeds Rains. Absolutely everyone I dealt with whilst selling my property were more than helpful. Everyone kept me updated and were professional at all times. I would highly recommend them.
Joanne · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you so much for your feedback and the 5 star rating, my team will be pleased, Kind Regards Charlotte
★★★★★ 5/5
GoogleAll the staff at Reeds Rains have been very helpful to my husband and myself from Day 1. They are friendly at all times and Matt in particular has gone out of his way. We are delighted with the outcome. Ann
Ann · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Hi Ann, many thanks for the feedback, Matt was delighted he secured the home for you, hope to give you the keys as soon as possible. Craig
★★★★★ 5/5
GoogleHi.
I rented from Reeds Rains after moving here from Bristol 10 years ago.
I have now bought the house I had been renting.
I found the Lettings team extremely professional and curtious when carrying out their routine property visits.
When I was in a position to purchase they were extremely helpful and the whole process ran like clockwork.
David · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Hi David, really appreciate the feedback, pleased to hear everything has run smoothly for you and wish you all the best for the future in YOUR home.
★★★★★ 5/5
GoogleAfter a slightly sluggish start due to some issues with new software, Reeds Rains provided us with a professional , friendly and successful service with our sale. As the property was vacant, they managed all the viewings and kept us informed of progress. Post sale agreement, Heidi pushed things along as liaison between buyer’s and seller’s solicitors without whom we would probably be waiting for ages and in the dark, her regular updates and proactive approach were very much appreciated.
Tony · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you so much Tony for your feedback and for using my team, Kind Regards Charlotte
★★★★★ 5/5
GoogleI've been renting thru Reed Rains for the last year,a few months ago my landlord decided to sell the property I was renting,the guys at RR notably Tina and Brooke were so helpful in finding suitable accommodation ASAP,everything was done really efficiently and withing two/ three weeks I was in and everything was sorted.
In my opinion they are by far most professional and helpful letting agents in the town.
Paul · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Fantastic feedback Paul, Tina and Brooke have been rewarded with a bottle! Thanks again and hope you settle in quickly.
★★★★★ 5/5
GoogleWe sold our home through the team at Reeds Rains and from beginning to end they were brilliant. Kieran’s knowledge of market conditions and advice during our appraisal was invaluable, he gave us the confidence that we would have a successful sale. Tina and Matt were professional, friendly and proactive, making sure only qualified buyers viewed our house, which resulted in an asking price offer within the first 3 viewings! Jo at Embrace FS expertly guided us on our mortgage options and kept us reassured throughout what has been a turbulent time for everyone. Heidi made the after-sales process as smooth and quick as possible, regularly keeping us updated and handling any issues quicker than the solicitors on either side did! Thank you all so much, you’ve made what we anticipated would be a horribly stressful move across the country so easy. We would absolutely recommend Reeds Rains.
Caitlin · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Many thanks for the feedback, all the team send their best wishes for your new adventure!
★★★★★ 5/5
GoogleProfessional stress free sale
The sale of my late mother's flat was always going to be a difficult and emotional event but thanks to both family and Reads Rains (Clevedon) it was completed with minimal fuss and pure professionalism. This was after an earlier estate agent declined the sale as the "family were too fussy". I would happily recommend Reeds Rains to anyone wishing to sell a property.
Mike · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Many thanks for your comments, pleased the transaction went through so smoothly and quickly, you were by no means "fussy"!
★★★★★ 5/5
GoogleWe couldn’t fault the service we received from Reeds Rains. Extremely professional from beginning to end of our house sale, they were really proactive in terms of contacting potential buyers to arrange viewings and kept us updated throughout. The team are very friendly too - we recently locked ourselves out of the house on a Saturday and as they still had a key we called them on the off chance they might be able to help - and they quickly brought our key round to us!
Emily · 20 January 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 20 January 2024
Thank you so much for your feedback, glad we could help you when you locked yourselves out, have a great Christmas Regards Charlotte
★★★★★ 4/5
GoogleRating only, no written review.
Liana · 20 January 2023 · Reeds Rains CEMB Portishead (58 High Street)
Agent replied · 20 January 2024
Thankyou for your kind four/star review Liana. Regards, Kieran
★★★★★ 5/5
GoogleGood service and sold quickly
Christopher · 20 January 2023 · Reeds Rains CEMB Portishead (58 High Street)
Agent replied · 20 January 2024
Thank you for the 5 stars and the feedback Regards Charlotte
★★★★★ 5/5
GoogleAbsolutely brilliant service from the team. Would highly recommend them. Extremely professional and fast.
Soniya · 20 January 2023 · Reeds Rains CEMB Portishead (58 High Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.