Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 5/5

Trustpilot

Jack was very professional and polite

Jack was very professional and polite. Communication was very good too

Mrs · 8 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Chris was punctual

Chris was punctual, professional,quite easy to get along with,highly recommended

Customer · 8 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Reeds Rain Blackpool - poor Customer Service and Liars

Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.

Miss · 8 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

This is not okay

This is not okay. Along with the horrendous service I got with moving in, the staff at Reeds Rains Liverpool were meant to organise a maintenance and clean for after I moved in. Last week, I received a text from the contractor and I asked if they could come on Friday. On Friday, nobody came. When I called them, they sent me to voicemail. When I reached out on Monday to ask what happened, the contractor explained that they were unwell. No bother, I asked them to come on Wednesday. After some texts and emails, I received no confirmation that they would be at my flat on Wednesday. In none of those correspondence did the contractor once say “Yes, I’ll be with you on Wednesday morning,”. Today, Wednesday morning, I woke up to missed calls and texts asking where I was. How was I meant to know they would come to me on Wednesday when they didn’t even confirm that at all? When I called the contractor, her attitude was horrible. She said, “Do you want to keep going over the fact that there’s been a communication breakdown or do you want to get a cleaning booked?” before also saying that Reeds Rains only told her about two repairs that needed to be done. This contrasts the higher number of repairs that needed to be done in the property report, one of which was my bathroom sink plunger not working so now my sink is a Petri dish and has been since the weekend. I called up Reeds Rains and spoke with Oliver who said, “We can either find a new contractor or you’re going to have to grin and bear it with these ones,”. I had asked to be called back yesterday by Reeds Rains and I wasn’t. I have asked to be called back today and, as of 3:30pm, I haven’t been. Overall, horrible service from a supposed “full service property management” company and its contractors.

Mo · 8 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

We can't get the deposit back

It's been a month since we left home, but we still can't get our deposit. Used items are replaced with the tenant's money. You cannot find a contact.When you talk, they say they are here to protect the landlord.Be very careful...

Salih · 5 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Every year poor services of maintenance!!!

Every year we have to leave a poor review to this maintenance company!!!! It takes literally days to come and contact you in regards of fixing your watter issues (some very old boiler broken)!!! And then it takes them some more additional days to have someone available to come and check, because their availability is not OK when it is for you too.... And if you tell them 3x times you are not available on the evening when they call you (after days have passed), they keep on pushing it as they would be literally deaf!!!! And we have this little process every year 2 or 3x times... Because the boiler is suuuuuuper baaaaad and oooooold!!!! Very poor quality and extremely old!!! The company suuuuper ruuude!!!! Other then that they could just put a proper boiler but hey hey... They do not want to....So very very upset about the quality of their services!!!!

Brigitta · 2 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

To determine our home's value for sale

To determine our home's value for sale, I completed a Zoopla form that forwarded our information to several local estate agents for valuation. Reeds Rains Cheadle branch contacted me by phone and gathered personal details and property information during a seven-minute call. They scheduled an appointment a few days later. However, I received a subsequent call indicating they could only value the property if it was listed immediately.In summary, they collected all necessary information but failed to achieve the primary objective, resulting in a waste of time and unprofessional behaviour on their part.

K · 2 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Miss Adele and Kirsty

What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.

OMER · 1 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Fantastic service 😊 very friendly and…

Fantastic service 😊 very friendly and professional highly recommended 😊

Tracey · 1 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Great knowledgable staff

Great staff, always very helpful. Very professional, knowledgable and yet friendly and approachable. Would recommend.

Pauline · 1 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

very helpful

very helpful, knowledgable and always upfront with everything

Mr · 1 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Efficiency

Efficiency , staffs are very helpful!

Ivy · 1 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Elliot from the Morley Branch was…

Elliot from the Morley Branch was amazing professional and helpful through every step of the tenancy. He worked hard to get the tenancy through within an agreed timeframe.

Yas · 1 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Brilliantly dealt with

I had a quick turn around between viewing the property, signing all documents and collecting the keys. The agent I dealt with, Lucy, was great and made sure every promise she gave was kept. Also, the welcome pack I received was a nice little touch and made me feel like a valued customer

Liam · 28 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

the staff is great and very efficent…

the staff is great and very efficent and helpful

Customerlynne · 28 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Lucy was absolutely brilliant with us

Lucy was absolutely brilliant with us, she’s helped all the way through and has kept us updated on everything through it all!

Megan · 26 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Fantastic team

Fantastic team. Excellent customer service, professional,friendly, efficient and helpful.Presented the property to its potential leading to a quick uptake and sell.Sound advice and supportive throughout the process.

Customer · 25 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Heidi and Brooke from clevedon Reeds Rains. Have been absolutely fantastic. Very professional but have gone above and beyond to make this experience a great one for me as a first time buyer. 😊 …

Jodie · 24 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Heidi from the Clevedon Branch was superb throughout. She kept us regularly updated and provided sound, timely advice. I found her approachable, friendly and knowledgable. She was particularly impressive in dealing with a number of challenges on the day of completion. Thank you Heidi (and Brooke).

Jeff · 24 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Incredible customer service. What more can I say! From Brooke who showed us around the property to Craig who completed most of the paperwork, we experienced a first class friendly service at every level. Well done guys, keep up the good work.

Daphne · 24 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I can't recommend Reeds Rains enough, they were fantastic in the handling of the sale of my deceased fathers Park home . Heidi was the best, she kept on top of moving the sale along. Also as I lived away from the area they helped organise cleaners to go in on my behalf. Would strongly recommend.

Sara · 24 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

To the Staff at Reeds Rains. Thank you for looking after me for approximately 13 years!! When I decided to rent out my family home, 12 years ago, you found me great tenants. Kelly and Tina have done a great job in fully managing the property, dealing with any issues and repairs and also making sure government legislation for rented properties was complied with. A special mention to Dave, your maintenance man, who has taken the worry off my shoulders and dealt with problems brilliantly and efficiently. Everyone should have a Dave they can rely on!! Reeds Rains helped us find our dream home in Portishead 11 years ago, working hard to make sure we exchanged and completed in just over a month. Great job guys. I approached Reeds Rains to see if you could help me buy a small property on a buy to rent basis. You found a perfect little house in Portishead Marina. When I needed to find tenants in a very short time frame, you were there again for me, making the whole process easy, keeping me updated, working efficiently and quickly to find the best tenant for me. And finally, Kieran has recently sold my family home, within a week of it being on the market. You all worked hard to achieve this sale. Sharon has kept me informed on progress and answered all my question as they arose, whilst keeping a close eye on the progress of the sale. You have all worked really hard with professionalism and friendliness throughout all my time dealing with Reeds Rains. I shall definitely recommend Reeds Rains to anyone who wants a competent, thorough estate and letting agency.

Marta · 24 February 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Trustpilot

Reeds Rains passed on all quickly and…viewings

Reeds Rains passed on all quickly and efficiently when viewings were to take place

J · 21 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Bangor ReedRains went…

All the staff in Bangor ReedRains went above and beyond for us at every stage of our property sale, huge thank you to them all especially Jonny, Keith, Lauren and Aimee. You are all fabulous - we are so grateful.

Deborah · 21 February 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)