Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 1/5

Trustpilot

Rogue landlord, rogue agents to…

If I could give less than 1 star to this agent, I would. My issue began with a gas check being carried out for the landlords insurance, fair enough I missed the first appointment to which the landlord was not pleased about. I then tried to arrange a second visit to which the agent did not give me a time frame to come to the property. I simply sent an email stating that the landlord and contractor would have to enter the property with keys as no time frame had been given and I needed to work, the agent replied stating that was ok and gave a time frame. A few months passed when all of the electric had gone off in the property, I had reported this issue through fixflo, having 3 children ages 7,5 and 5 we had to get this fixed as a priority. It turned out that the issue was simply a built in appliance tripping the electric. The agent messaged after this was diagnosed and simply said that the landlord had instructed the agent that all maintenance issues would be payable by the tenant (me) as I had refused access to the property during the visit for the gas check which as from the above was not the case, and have the emails to evidence this. Fortunately, the electric is back on with the appliance unplugged, so at least we can turn the lights on and use most of the appliances. I find it absolutely vile that the agent nor the landlord has even asked if the electric is working with there being children in the house, and refusing to facilitate maintenance which is part of the landlords duty being a landlord all because the agent seemed to not communicate that he could enter the property with keys if he wished to do so, nor did he even try enter the property in which he could just have given 24 hours notice to enter at any time. This is only part of the maintenance problems in which have been ignored;- Damp- half finished maintenance such as just plastering the wall and not painting it- what seems to be a leaking roof in the back bedroom as I have videos of a soaking wall and wet patches during heavy rain - skirting boards which have fell off and not attached, leaving exposed nails for my children to gracefully leap over- exposed carpet strip, leaving again another obstacle for the children to jump over- the agent leaving out the fact that the neighbours are not at all ‘fine’ in fact we have to keep all of the windows closed due to the misuse of drugs by the youths in the garden.- not to mention the air rifle that was left in the shed for me to dispose of, the agent clearly doing a good pre move in inspection.Problem 1 - landlord who does not care and bought the house as a piggy bank, a rogue landlord either in the making or very established. Problem 2 - agents who do not communicate with the landlord by the looks of it and also do not care Problem 3 - agents who lack education on what is classed as the landlord’s responsibilities. Problem 4 - maintenance issues not getting fixed and just ignored as the landlord thinks Im not allowing access when the email clearly stated from the beginning that he would have to enter with keys.

Josh · 30 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent, professional, friendly service !

Rating only, no written review.

Michelle · 29 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Read if you are a landlord

DINNINGTON BRANCHIf you are a landlord think very carefully before using Reeds Rains to manage your property. Rather than using local contractors for maintenance, all maintenance is handled by a centralised uk office. They then only use large regional contractors on an approved list who are not necessarily close to the property.This results as:- The contractor doesn't need to provide a competitive quote- Smaller jobs are not worth their while due to distance and them being a large company, so they are only interested for a marked up fee.- Reeds Rains take an 18% commission off any work undertaken, so higher quotes are in their interestThis resulted in maintenance quotes being at least 4 times the price of local contractors, meaning that as the landlord you will have to step in and handle this all directly yourself (unless you can stomach being repeatedly overcharged).All of the quotes were for standard work (eg cleaning and minor repairs on tenant changeover) and didn't require specialist contractorsComplained about this to Reeds Rains, but they were not interested. The only viable option was to leave Reeds Rains for a smaller local agent.Exit fees were also extortionate: Months rent + VAT

Christopher · 28 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Google

A few slight minor issues at the property that were easily rectified swiftly by the team at the Clevedon branch which is reflected in the 4 star as opposed to 5. Tina, Kelly, Heidi and Amy have been super helpful, friendly throughout the whole process from viewing right through to after moving in.

Louise · 26 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

I have dealt with Reeds Rains for over 20 years, with regards renting of my properties, finding tenants, valuations etc. and have found them to be very helpful in all respects. I would thoroughly recommend them.

June · 26 March 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Google

I could not have asked for more from an estate agent when selling my property. Kieran was always available to help and give advice when needed. The whole team were very professional and it was a pleasure dealing with them.

Caryl · 26 March 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 5/5

Trustpilot

Helpful,friendly and very professional…

Helpful,friendly and very professional staff. Kept us up to date and well informed on the sale of our property

LORNA · 24 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 2/5

Trustpilot

Poor service

Sold our house between June and October 2022.Chose Reeds Rains Chester le Street because the manager assured us we would get excellent service and communication from him and his staff. The reality was we paid a huge sum of money to them, over 6K, for very little service or care. We did all our own viewings when we had asked for agent support. Some viewers turned up who had booked in but we hadn't been told. We got feedback from only a couple of viewings at the start and then they didn't bother after that. The buyer called round to ask if he could communicate directly with us as he felt he wasn't responded to; was told they would call him back but rarely did. We received no phone call after exchange of contracts and in actual fact never heard from them again after this point in the process. It felt they had secured their large sum of money from us and didn't care about us after that.

Mrs · 24 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Flat sale using Reeds Rains Crossgates

I have recently used Reeds Rains Crossgates Branch to sell my property. The workers Clair and Jane did the majority of the support and chasing and were extremely helpful in progressing the sale. There were a couple a small glitches but I was extremely thankful for the support and guidance I received throughout the process. Would highly recommend them

CollectPlus · 23 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

REEDS RAINS BLACKPOOL

REEDS RAINS BLACKPOOL - If I try on here, will you reply? Sadly I had a painful year with this lot where I had to liaise with Connor, not something I would wish on anyone who is used to professional, warm customer service. I have reels and reels of emails, mostly ignored, mostly being told to 'be patient' mostly a terrible service in my opinion and at one time a severe data protection/privacy breach I am still mulling over what to do about whilst I am still being ignored.I moved out over a month ago and still I have not got my money back from an overpayment of rent I had no control over. What is the real delay? stubbornness? bad communication? something else you just can't be bothered to update me about? Read the 1* genuine reviews on here that all have the same pattern. They do not appear to have any support or care for there tenants etc. Terrible experience all round and deeply regret going with them from the beginning. I will update this issue as nothing seems to jolt these people into action, help or assistance. You are literally just left to chase, chase chase on an open email which is a very uncomfortable experience - hence this review. Please no generic response with no email link. You just make it worse RR.I simply want my money back now so I can move on with the lovely professional landlords I am now thankfully with. I would say - AVOID.

Jennifer · 23 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Great Service

Reeds Rains have been amazing so far. I have dealt with Mark and Nicole so far both who are very friendly. The process has been super quick, my house went up for sale on their website on the Friday and an offer accepted on the Saturday. Just waiting for the legal side of things to happen now so fingers crossed for no issues!

Siena · 23 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Helpfull and professional

Kept us well informed as to progress always polite and professional.

Martin · 23 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

good service

Property sale handled smoothly & efficiently.

Jagruti · 22 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Have been giving regular updates and…

Have been giving regular updates and nothing is any problem to them

Graham · 22 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Very friendly and happy so glad I went…

Very friendly and happy so glad I went with them

Julia · 22 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

A very professional service

A very professional service, from the initial meeting and valuation through to a successful sale. We were kept fully informed throughout the whole process. Jack the manager was quick to sort out any queries or questions. Highly recommend Reeds Rains estate agents to family and friends.

JULIE · 22 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Reeds rains ….excellent estate agents

Reeds rains have managed my property for several years. All the team members have always been very efficient and professional especially Tammy and Dan for whom nothing is too much trouble. I would commend Reeds Rains to all landlords

Charanjiv · 21 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Avoid, avoid, avoid

Started with the branch manager lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!

Nick · 19 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Received exceptional service from…

Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.

Zahid · 11 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

very helpful staff straight talking no…

very helpful staff straight talking no mucking about. would use again for sale or rental.

George · 9 March 2023 · Reeds Rains CEMB Portishead (58 High Street)

★★★★★ 1/5

Trustpilot

Deposit you could lose it if smoke alarm…

Will keep your deposit if smoke alarm not working! They will call out an engineer and you will have to foot the bill! Very expensive! This happened in Chesterfield a while ago now they can check their records of deposits held onto

Peter · 9 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Would highly recommend Mark & his team…

Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou

Paul · 8 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

The Cleckheaton branch have been…

The Cleckheaton branch have been amazing!!..especially Amy and molly and micheal, they have been great throughout the whole selling of the house, from valuation to the sale, always kept in contact from start to finish…couldn’t ask for a better estate agents! Thankyou all xx

Susan · 8 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)