Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotThey did not listen to how I wanted to…
They did not listen to how I wanted to have the house listed. Plus they named my ex in all the emails they sent, plus informed him of any offers before myself, yet it is myself who will be paying them, not my ex of five years.
Angel · 20 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hi Angel,Unfortunately, we have to keep both parties(yourself and your ex partner) informed as on the land registry it is a joint ownership and we are legally obliged to do so.Regards,Reeds Rains
★★★★★ 5/5
TrustpilotAbsolutely Amazing
Absolutely Amazing - Hartburn Office
Anna-Marie · 20 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 4/5
TrustpilotWe found those we dealt with courteous…
We found those we dealt with courteous and helpful at all times. On one occasion we had someone attend for a viewing who we hadn't been informed about. But this might not have been the fault of the office. Overall very happy with the service.
Customer · 20 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotSimply the Best - Hartburn Team
The Team in Hartburn office have been amazing, I cannot express my gratitude enough to them all. Outstanding service, caring, sensitive and overall made my experience a smooth, happy occassion.If anyone needs to sell, rent or purchase a House please please use Hartburn Team.You are truly the best agents in the North East.
Anna-Marie · 20 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotBig THANK YOU to Reed Raines Yardley
We have been very satisfied with all the help and advice we have received from Mark and the rest of the Reed Raines team during the valuation, marketing and selling of our property. They have answered all our questions and queries, nothing has been too much trouble for them.Thank you
Barbara · 19 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotCouldn’t of asked for anyone better…
Couldn’t of asked for anyone better then Abbie and Lorraine at Rotherham office from start to finish I have been in touch with them maybe every day in a week to get a update I completed my transfer over to one of their properties in a week From meeting Abbie on last Saturday at the property to look around I had a gut feeling I found my new home I told her my house was up for sale and didn’t want to pay other months rent and her and Lorraine made sure I didn’t have to by making sure I had my keys today (following Saturday)Would highly recommend this company
Sarah · 15 April 2023 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 1/5
TrustpilotUSE AT YOUR RISK!!!!!!!!!
THIS IS THE TRUTH AND NOT ANYTHING ELSEYOU HAVE HIDDEN THIS REVIEW BECAUSE YOU KNOW YOU WERE IN THE WRONG. DEFINITELY NOT WORTH ONE STAR. THIS FIASCO STARTED IN AUGUST 2021 UNTIL FEBRUARY 2022.DO NOT USE REEDS RAINS HOLDERNESS ROAD HULL, UNLESS YOU WANT TO BE TOLD LIES, YOUR INSTRUCTIONS IGNORED AND DENIED YOU TOLD THEM, YOUR PROPERTY LEFT UNSAFE. THE MANAGER S GOFORTH, IS A BENT, TWO FACED CREATURE, DOESN'T KNOW WHEN HE IS LYING AND WHEN HE IS TELLING THE TRUTH, VERY RUDE, AND AT TIMES, THREATENING, VERY UNSYMPATHETIC. I WOULD NOT RECOMMEND THIS HORRENDOUS, INCOMPETENT, DISRESPECTFUL SET UP. I CERTAINLY WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.
ANN · 15 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hi Ann, Sorry to read your review. We aim to provide exceptional service to all our customers. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 1/5
Trustpilotthe Worst property agency in Liverpool I ever met
I complained about my bad experience in Reeds Rains many many times ( by phone, by email and in person ) but no one could offer any help. What happens ? The letting contract ended more than 1 month and I am asking for my 200 pounds deposit back. They ignored me. How can I get my money back ? What kind of customer service are they providing ?
F · 14 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hi there,I'm sorry to hear that you've had a bad experience with Reeds Rains.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Reeds Rains
★★★★★ 1/5
TrustpilotQuite happy to see you homeless
I Agreed on a let with the Bamber Bridge office for a property in Bamber Bridge. I completed the application process and paid the admin fees. I gave notice on my current property and arranged a transfer of utilities etc.2 weeks before my moving date, they advised the landlord had changed his mind and cancelled my application. The olive branch was an offer of a property £300pcm more expensive.I'm now scrambling try to find somewhere to live as i'm working away next week and which leaves me a week before i'm homeless.Thanks for nothing.
Matt · 13 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hi Matt,We sincerely apologize for the distress and inconvenience caused by the sudden change in the status of your application. We understand the frustration and the difficulties you are facing in finding alternative accommodation within such a short timeframe.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Reeds Rains
★★★★★ 4/5
TrustpilotThought you dealt with everything well…
Thought you dealt with everything well apart from lack of staff in your sales team to answer phone or queries, and didn't ring back as promised because of this, otherwise very happy so far .
Richard · 12 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotExcellent service
Excellent service all round and a special thanks to Stacey for her help
Peter · 11 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotTo day I received a phone call from…
To day I received a phone call from Reeds Rains the young lady was inquiring for a tenant or theirs that had a ceiling leak from my flat, I told her that I had plumber with me about that and that we had blanked the water off and would she mind if I call her back after we had organized the work, She said NO! and i find you very rude! I then said if you find that rude you will find it ruder when I cut you off Good bye!Footnote I find the level of service totally unacceptable. Ps I did call back giving a more pleasant lady the information they required.
Mr · 11 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hi David,We apologize for the unpleasant experience you had during the phone call from Reeds Rains. It is not our intention to provide poor customer service or make you feel disrespected.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Reeds Rains
★★★★★ 1/5
TrustpilotThis company is a letting disaster for…
This company is a letting disaster for the Landlord!
Mr · 6 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotFriendly professional common sense advice
All staff were very approachable i never had any problems getting in touch if they were not available when I phoned they returned call very quickly always friendly and dealt with marrority of my viewings very professional always on hand with common sense advice
Angela · 6 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotEveryone pleasant and efficient
Rating only, no written review.
Mr · 5 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotFriendly and attentive
Friendly and attentive . Good communication and a buyer for our flat found within a week!
Cheryl,Buggy · 5 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotReeds Rains have kept us up to date at…
Reeds Rains have kept us up to date at all times and have been very Knowledgeable and informative. I would highly recommend!!
SARAH · 5 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotThe staff truly went beyond my…
The staff truly went beyond my expectations. Kind, friendly, knowledgeable and genuinely listen to you.
Kirsty · 5 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotI am so pleased with the way the staff…
I am so pleased with the way the staff at Bamber Bridge helped in purchasing my house. Nothing was too much trouble for them. Thanks again from a very satisfied customer.
Kathryn · 4 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotReedsrains at bamberbridge have put me…
Reedsrains at bamberbridge have put me through hell and are still doing it.I am vulnerable and disabled.And what I've heard the other day from a surveyor well its not good for me.Instead of reedsrains sorting the house and sorting the damp in 2019 they left it and it's got worse to the point that all the plaster as to come of the walls.The man said all furniture as to come out for the house to be done.I have no money for removals and no money to store my stuff in storage.I have 2 big tanks with my lizards in and I will have nowhere to live.I also have 2 dogs were am I meant to go and how am I meant to find all that money.I think im going to have to sue them.I feel so stressed and ill its unreal they are horrible people and have made life worse for me that I don't need as I have ptsd,Anxiety and depression along with osteoarthritis,fibromyalgia,diabetes and lots of other illnesses.I don't even know if the person that owns the house knows what's going on really.It was changed from a 2 bed to a 3 bed so one of the rooms can't fit a bed in,The other small room as a sewer pipe running through it on top of the floor boards and the main bedroom my room is full of damp.I am now on the settee sat up with legs up on a stool to go to sleep.I don't need all this.Please don't rent an house from them.Thanks for reading.I can't put a date of experience as it doesn't go bk that far.
Sarah · 3 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotReed Rains letting service-extremely poor !
I used Reed Rains fully managed service and gave them 12 months service charge. Unfortunately, I have not got resonable service in return. My tenants always complain about the bad service from Reed Rains and they also complain to me. I tried to talked to Reed Rains for many times (by email and by phone call) but it is in vain. No one cares ! I sent many many email to maintanence department to ask for help. I asked them to follow but what the response is .......
F · 1 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotReeds Rains Hyde branch
Recently let a property through reeds rains Hyde branch. Leslie was amazing throughout the process explaining all our different options and keep us up to date from start to finish
Lillie · 1 April 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 1/5
TrustpilotFully managed service-I let my property…
Fully managed service-I let my property with Reeds Rains just over 12 months ago, I have since had nothing but issues with them, they never respond to emails, when you do call to speak to someone they are rude towards you, to the point where I received an email from a manager apologising for their member of staff behaviour, then they give you incorrect costly information, they are happy to pay themselves but not the landlord. I would avoid using these at all costs.I would like to add that I have had to escalate my complaint and still I am receiving any responses from this company. Please do not use them to manage your rental property.
Jessica · 31 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
Hi Jessica, Sorry to read your review. We aim to provide exceptional service to all our customers. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards
★★★★★ 1/5
TrustpilotSharp practice or simply clowns?
Tried to sell my house through the Woodseats (Sheffield) branch. They gave me a high valuation. Then, they didn't show it to a single person and blamed it on the high valuation. A deliberate ploy to get the marketing fees etc? I reckon so.
Tallyman · 31 March 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
