Reeds Rains CEMB estate agents in Clevedon and Portishead

★★★★★ 5/5

Trustpilot

Kept me informed all the way through…

Kept me informed all the way through the sale

Malcolm · 6 June 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent communication

Excellent communication. Open and honest about the valuation and marketing strategy,

Jane · 6 June 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Trustpilot

Excellent Service with one Criticism

Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.

P · 6 June 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

TOTALLY INCOMPETENT - NOT WORTH ONE STAR

HULL OFFICE IS NOT WORTH ONE STARTHIEVES!!!!!! AN ATROCIOUS, EXTREMELY INCOMPETENT, DISRESPECTFUL AND UNTRUSTWORTHY SET UP THROUGHOUT, WITH ADDED EXTRAS OF RUDENESS, LIES AND DECEIT THROWN IN FOR FREE FROM THE MANAGER. DO NOT USE ACCOMPANIED VIEWING, LEAVE PROPERTY UNLOCKED, WINDOWS OPENED AND LIGHTS ON. IN FACT, DO NOT USE THEM AT ALL. I WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.

ANN · 2 June 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

I currently use Reeds Rains to manage a…

I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.

Mike · 1 June 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Great service

Very good estate agents

Stephen · 30 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Trustpilot

Simple and quick process

Olivia from the St Helens branch was great at communicating any issues or queries with me. The whole team made the selling process simple and quick

Customer · 30 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Absolute joke of a letting agents

Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.

Ryan · 29 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Reeds Rains Hyde

I have just completed a sale on my home with Reeds Rains. The service was outstanding throughout, dealing with many hiccups along the way.The team are so professional, especially Gaynor who went above and beyond the call of duty with my sale.Thanks to them for taking so much of the strain out of the selling process.Would highly recommend this company

Marian · 27 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

Most useless company award 2020/2023

One of the most useless companies I have ever had the displeasure of dealing with. Almost every single member of staff we have spoken to about various issues have been so dismissive and dim witted that their answer to us not having a functioning washing machine for 3 weeks, was “well can’t you use a dry cleaners?” In an area where the closest one is over 15 miles away and closes before we can finish work meaning we could only do washing between their slim to nine weekend hours.We got that little “hiccup” out the way and thought thank god we don’t have to deal with them again… until a mass leak in the building has ruined most of the bathrooms, ours included and wouldn’t you know it. Ours is the only one AFTER 2+ YEARS. To still not be done. There is damp. Mould. The floor is literally soft and rotting. There are silverfish now taking up residence in the soaked flooring and the bathroom smells like damp. (Oh and we know now thanks to the builders showing us the upstairs bathroom they done, that there is no water proofing what so ever in the bathroom so it will keep getting worse until we fall through the sodding floor. We have told red rains about this on what must be over 12 times so far and they have done 0 about it :) once again I could imagine their response would be along the lines of “well there’s a seaside 30 miles away, why don’t you just use that”. Again. Words cannot describe how useless they have been and at this point in time we are considering just taking legal action thanks to the 4 visits we have had all saying “oh that’s bad, I’ll inform my manager” 😂 like that will do anything. Useless.

Scott · 26 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Google

Probably the best estate agent in North Somerset

Paul · 25 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Great service and the staff are…

Great service and the staff are extremely helpful and friendly

Denise · 24 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Realistic on price

Realistic on price, efficient and supportive. This company have really gone the extra mile for us and are making our selling experience less stressful than it might have been. Thank you, Reeds Rains

JANET · 24 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Highly recommend

Very helpful and professional staff talked me through the daunting process of selling my house.

Anne · 23 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Got a great offer on my house sale.

Rating only, no written review.

I · 23 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Reidsrains have been fantastic we have…

Reidsrains have been fantastic we have sold a house with them and it has been so smooth. They have been so professional and are always keeping us up to date fantastic service.

Customer · 23 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Very helpful

Very helpful, very friendly, very thorough

Robert · 23 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Excellent Service The staff at Reeds Rains Ormeau Road…

The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them

Nicola · 23 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

They were easy to talk to and explained…

They were easy to talk to and explained everything clearly nothing was to much trouble

Susan · 23 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

The Reeds Rains team we’re amazing

The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.

Tiziana · 21 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

FOR THE ATTENTION OF REEDS RAINS

FOR THE ATTENTION OF REEDS RAINS - CUSTOMER SERVICE.First of all we notice that Reeds Rains customer service can not get our name correct, our name is Anderson and we have never been known by Andrew?So if you are going to get in touch with us about our experience around the lack of customer service from your Reeds Rains - Prescot office in Merseyside, then please get our name correct?Our experience that we received from your Reeds Rains - Prescot office in Merseyside, was lacking in customer service on all counts.We saw this house on the Saturday the 18th of March at 10.35 a.m., and we put our offer in on the same day!!We did wait over 3 weeks to see this house, and we did put in an offer for this house, but the staff did nothing to confirm to the vendor completely our position that we were in to buy the house. We had everything to go and we were in a very strong position!!Only to find after all our efforts that the vendor went for another person`s offer? We could have gone higher with our offer, but Reeds Rains - Prescot Merseyside never asked us at all? We also waited over 3 weeks to see the house concerned, and so there was a delay for anyone viewing the house!This caused us more stress, upset, and annoyance and at the end our time was wasted!The experience we received from the staff at Reeds Rains - Prescot Merseyside, was real and it happened,. We have not lied and we have told the truth.If anyone from Reeds Rains - Customer Service wants to speak with us directly then you can telephone us, but we are not going to argue on what happened to us! We are the ones that were on the end of the lack of customer service from your Reeds Rains - Prescot Merseyside office, and this did not happen to anyone in Reeds Rains customer service either?Our write up for the Reeds Rains - Prescot Merseyside office has been here since the 18th of March, and you are only now asking us questions about our experience, from your Reeds Rains Customer Service office only now?Please do not keep sending us messages asking us questions about our experience from your Reeds Rains - Prescot Merseyside office, as you can contact us directly and ask us the same questions directly, instead of doing this from behind an email only?Trustpilot is here so members of the public can write down their experiences of customer service they have had from companies, and so that any general members of the public can read the write ups, and decide for themselves if they are going to use a company for themselves or not.So therefore we are not going to change our write up that we have written on the Reeds Rains - Prescot Merseyside office.We do not intend to use any Reeds Rains estate agents, for anything at anytime in the future due to the lack of customer service.The service we received lacked in customer service, and it was unprofessional.If anyone was sincere in Reeds Rains Customer Service, you do not wait for over a week to respond to a customers complaint from way back in March 2023, when we are now in May 2023? The normal response would be to contact the customer direct and get from the customer what happened, to them from the estate agent concerned.As that has never happened the experience we received from the Reeds Rains - Merseyside Prescot office, will continue from the Reeds Rains - Merseyside Prescot office, has nothing is done about it?

Anderson · 19 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 4/5

Trustpilot

A buyer found but communication not as good as usual

i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.

Graham · 19 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 5/5

Trustpilot

Great customer service.

Rating only, no written review.

Afolabi · 18 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)

★★★★★ 1/5

Trustpilot

They just rip you off

They just rip you off , a big no for tenants , they charge unnecessarily.15-may-2023: above review was given on 13th of april and after more than a month you are asking for more info on it ? the issue is already taken up by one of reed rains member, we had some conclusions, you must get that info from reeds rains and if you want me to remove this comment then i am not obliged to remove any comments, specially the ones with which i have bad experience.18-may-2023: poor quality of check in report and differences in check out report caused me to loose deposit, even your property manager didnt knew what was removed from the property as beds , mattress and sofas were removed from the property as those were extremely dirty, and those were removed after reeds rains consent, and your property manager was asking what happened to them. Luckily i had the emails as a proof otherwise you would have charged me for those as well. I really lose trust on reeds rains , unprofessional. A mistake

Mr · 18 May 2023 · Reeds Rains CEMB Clevedon (5 The Triangle)