Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotReeds Rains Chester le Street have…
Reeds Rains Chester le Street have given me fantastic service. I have remortgaged through their financial advisor Rachael Bolam and she was professional, knowledgeable and made the whole process easy while saving me money to boot. They are also currently marketing my property for sale, the photos are superb as are the staff on the office who are really proactive and good at keeping us updated. Would recommend them to friends and family without a doubt.
Michelle · 19 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotGreat service from Sue & Ben at the…
Great service from Sue & Ben at the Stockton branch, they made moving into my new home easy and stress free.
Mark · 16 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 1/5
TrustpilotAppalling maintenance of rented properties
Rented a property through them, having some major issues with a leak in the bathroom that caused the floor to basically disintegrate in some parts. Called the maintenance people who sent someone out (more than a month ago) then that was it. Didn’t hear anything back, have been chasing them and keep getting strung along with excuse after excuse, including waiting (10 days) for the landlady to come by for it only to be another reed rains employee. All the while the floor is getting worse and I’m having to make sure I stand on the joists on the floor so I don’t go through to the kitchen. Not happy at all. Also rented out the property with a faulty light switch that the electrician who fixed it said was super dangerous and could have electrocuted us.
Lm · 16 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 1/5
TrustpilotBE WARNED!! Very disappointed with RR
Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.
Asim · 15 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
Agent replied · 24 October 2024
I'm sorry you've been unhappy with the service received. We'd really appreciate it if you could email salescomplaint@reedsrains.co.uk with more details, especially the address of the property you offered on and the branch you dealt with so we can investigate the issues you've raised. Thank you, Reeds Rains
★★★★★ 1/5
TrustpilotBad communication with stupid…
Bad communication with stupid procedure. i didnt have problems with different agencies and i dont know why they making it so hard to make a deal with them. dont buy/rent with them!!!
Greg · 14 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
Agent replied · 24 October 2024
Dear Greg,Unfortunately our referencing is dealt with by an external company and the procedure and criteria is set by them. We explained the procedure to you in order to avoid you paying fees which would have been non-refundable in the event of the referencing being declined. If you wish to discuss any further, please get in touch. Ian Jordan, Letting Manager.
★★★★★ 5/5
TrustpilotAmazing service from Lianne at the…
Amazing service from Lianne at the Wakefield branch. So friendly and helpful and made our moving house so seamless and stress free. Any questions we had were answered so quickly and the ladies there can't do enough for you. Would highly recommend.
Sonia · 11 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotAmazing team in the Worcester branch!!
Amazing team in the Worcester branch!!Viewed a property with Nigel who was fantastic, he recommended craig for the mortgage process and Craig was amazing from day 1...went through many different options and craig was always patient, helpful and making sure I was happy and understood! His advice and support was invaluable throughout this process! Would recommend craig and Nigel!
Sophie · 11 April 2018 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotHazel Grove
Laura went above and beyond for us to secure a lovely property to rent.
Alanna · 6 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotThank you
The staff at reeds rains fulwood, have been amazing. It's been a very long and hard process but with Christopher and his team helping and guiding me so much we got there. Thank you guys. Very much appreciated.
Deborah · 5 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotFriendly and quick replies
I dealt with Sarah at the Woodseats, Sheffield branch. She was very friendly and responded to emails and calls quickly - which is exactly what you want from a letting agent!
Alastair · 4 April 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotFantastic! 5* service!
After recently using Reeds Rains to rent a property, I cannot recommend them enough. I was worried about renting as my credit file is far from perfect and many agencies wouldn't touch me and were very quick to judge! Reeds Rains were so understanding and did everything possible to ensure I found a property. Within 2 weeks all the documents were sorted and I had the keys. I was kept updated throughout the process and the customer service I received was outstanding. Jamie, Amy and the rest of the team at the Halifax branch - thank you so much for not judging and doing everything within your power to get things sorted. 100/10 well done! I will definitely be recommending you to friends and family!
Tara · 31 March 2018 · Reeds Rains CEMB Clevedon (5 The Triangle)
★★★★★ 5/5
TrustpilotSusan and the team were very helpful…
Susan and the team were very helpful from the start. Very professional
Rachelle · 26 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotReddish branch viewing
Reddish branch...had a viewing today for a rental property and Claire was very helpful and knowledgeable regarding all the information on the apartment. Decided to take the property and visited branch immediately and dealt with Heather Gettings. Heather was extremely helpful, friendly and helped me on site to make my application easier and quicker. Great service all round.
Steve · 26 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotWe moved in to new property from Maidenhead
We dealt with Reddish office. Liberty, always pleasant to speak, made our move smooth and easy. We signed the contact in no time and got the keys.
Asif · 22 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 1/5
TrustpilotNEVER allow Reeds Rains to hold on to your deposit.
I am currently having the most appalling experience dealing with Malkit Singh from Reeds Rains Brookfield Business Park, Cheadle, Cheshire, SK8 2PU and the team leader Katie Nettle who has for over 5 days refused to return my call.Reeds Rains kept my deposit after finding a tenant for my property in 2009. The deposit is registered in ‘My Deposits’. The tenancy has come to an end and the damage caused by the tenants amount to just over £2,000.00. This means that I have to make a claim for the whole amount of the deposit (which falls far short of the amount needed to cover the damage.)The problem is that due to the fact the deposit is registered by Reeds Rains, My Deposits will not discuss the matter with me and insist on Reeds Rains submitting all of the evidence on my behalf. For over 3 months Malkit has refused to accept that Reeds Rains has the responsibility to do this and still feels as if he is doing me a favour in dealing with the matter. Further to this, Malkit’s attitude has become what could best be described as passive aggressive and unhelpful.Reeds Rains knew that the tenants had raised a dispute on the 22nd February 2018 but did not tell me that this was the case until the 14th March 2018. The deadline for submitting information to My Deposits is the 22nd March 2018, leaving only 6 working days for me to provide this information to Reeds Rains and for them to submit via their account to My Deposits.Instead of doing this, Malkit has simply forwarded the emails that I have sent to him onto My Deposits without checking that they have actually been received or that the attachments can be opened and whether the info can be or has been uploaded. He says that it would take too much time for him to actually upload the information himself.According to an email response from My Deposits “It is your responsibility to check your online account to ensure that all your evidence has been uploaded to the deposit dispute.” And since I am not the account holder I can not do this. It must be done by Reeds Rains.Never under any circumstances should you ever allow Reeds Rains to hold onto your deposit if you are a landlord. I will never make this mistake again.
Mr · 20 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 1/5
TrustpilotDO NOT USE REEDS RAINS LETTINGS IF YOU…
DO NOT USE REEDS RAINS LETTINGS IF YOU ARE A LANDLORD!The reeds rains letting centre is there not to do any work just to siphon off money
Debdeep · 16 March 2018 · Reeds Rains CEMB Clevedon (5 The Triangle)
Agent replied · 22 October 2024
We're sorry you're unhappy with the service received Debdeep Dey. We're not aware of any current issues outstanding. We would really like the opportunity to put this right, and would be grateful if you would contact us on rrcustomerrelations@reedsrains.co.uk to provide more details.Many thanksReeds Rains
★★★★★ 5/5
TrustpilotWe have recently taken on a rental…
We have recently taken on a rental property through Reeds Rains in Durham,Paige Hutton was an absolute superstar she helped us with every step nothing is a problem to her she is an absolute credit to the company thanks again Paige would highly recommend her.
Anna · 15 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 1/5
TrustpilotReeds Rains: A warning to landlords
Reeds Rains Hillsborough (Sheffield) basically conned us into signing up with them for the rent collection service. We were told we could quit the service with a months notice so we signed up. However you have to pay a FULL MONTHS rent that the tenant pays plus VAT and not the rent collection percentage. So in our case that's over £600 to stop Reeds Rains collecting the rent. In other words a years rent collection fees if you like just to exit. Interesting as the contracts are for 6 months!Our tenant also signed the contract with an address for Flat 4, Spain (I kid you not) and Reeds Rains wrote down she was 57. Turns out she's 67 and retired which means we're in breach of our BTL mortgage terms.To top it all they also transferred all the energy supplies to Spark Energy without our permission BY MISTAKE as we'd signed the forms NOT to do so! Still trying to sort out the Spark issue some 9 months later.In short be warned. We're currently in dispute with them and would suggest you look up the unfair contract law if you're in the same boat or if you're sensible DO NOT USE REEDS RAINS LETTINGS IF YOU ARE A LANDLORD!
Big · 14 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
Agent replied · 24 October 2024
Hello,We're sorry that you've been unhappy with the service received.We have investigated your complaint via our complaints process, details of which can be found here: https://www.reedsrains.co.uk/contact-us/lettings-complaint-branchOur Customer Relations Department issued a Stage 3 final viewpoint letter to you on 24th August 2017 where we addressed all areas of your complaint, and offered 2 months' management fee as compensation, plus an extra sum as a gesture of goodwill.We received no response from you to our final viewpoint letter. Please contact rrcustomerrelations@reedsrains.co.uk if you did not receive this letter, or if you'd like to discuss this further.You can find details of how to escalate your complaint to Stage 4 at the link above.Reeds Rains
★★★★★ 5/5
TrustpilotReview- Adam
Adam has always done my review, he has always been friendly and professional. When I have told him of any maintenance issue he has always made sure they were carried through and completed.
Amy · 14 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotHappy tennant
Happy tennant dealt with Adam fletcher who is always aprachable been with reeds rains for two years and many more years to go very happy
Brad · 14 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotGreat support received as a landlord
Got amazing support from Jeanette at Morley branch in getting our house ready for the rental market. The property was on the market within no time and without any hassle.
Khurram · 13 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotREEDS RAINS DURHAM
REEDS RAINS DURHAMIt has been a pleasure to deal with Ashley and Paige at the Durham office. My wife and I are delighted they found a tenant for our BTL property. Our relationship is still quite new, however if they continue with the same efficiency and courtesy we will be happy clients. Looking forward to dealing with them in the weeks and months ahead. Thanks for everything thus far Guys!
Stephen · 10 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotHannah at Ferryhill branch rocks!
Dealing with Hannah at the Ferryhill branch has been an absolute pleasure. I have a managed property with her branch and she was able to place a tenant in within a short space of time. She keeps me informed of progress and is always very courteous and polite.
Femi · 9 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
★★★★★ 5/5
TrustpilotDurham Team
Durham TeamSpecial thanks to Paige and Ash for the seamless and painless placement of tenants in my property. It was done super quickly with total ease, professionalism and what was appreciated the most was the friendly demeanour which continues in all communication now.
Jane · 8 March 2018 · Reeds Rains CEMB Portishead (58 High Street)
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