Trusted Agent profile
★★★★★
2,806 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,806 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,062
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent Mortgage Advisor
The mortgage advisor we used (Frank Nicholson) was excellent, very informative talking us through our options and the right deal for us. From start to finish he was very polite and professional and we would not hesitate to recommend him.
5/5
TrustpilotNice friendly staff and having used…
Nice friendly staff and having used there services for many years, we now have a good relationship
5/5
TrustpilotExcellent mortgage rate
Sorted an excellent rate for my mortgage and gave great advice. Good selection of mortgage lenders.
5/5
TrustpilotPrompt efficient friendly service
Would highly recommend, responded to queries immediately, followed up with confirmation emails. Great all round service, friendly, useful advice given.
5/5
TrustpilotAlison WEbster Reeds Rains Mortgage Advisor
Alison WEbster has arranged our mortgages for the last four years. Can’t fault her. Easy, no hassle and faultless. Wouldn’t use anyone else. Highly recommended.
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish highly recommend Frank Nicholson senior mortgage advisor thank you
5/5
TrustpilotOur mortgage was organised quickly and…
Our mortgage was organised quickly and efficiently by Marcus Gleave. Alot if honest advice was given and well appreciated i would give reeds rains 10/10!!
5/5
TrustpilotArranged our mortgages for a few years…
Arranged our mortgages for a few years now could not fault at all,excellent work
5/5
TrustpilotWe had such a good experience sorting our remortgage.
We had such a good experience sorting our remortgage though Reed Rains. Ian was lovely and helped us every step of the way, nothing was too much trouble for him. Thank you.
5/5
TrustpilotEasy to use from start to finish
Easy to use from start to finish. Highly recommended.
5/5
TrustpilotExcellent service
Great service. Will definitely be using again.
5/5
TrustpilotMatt the adviser was very professional…
Matt the adviser was very professional at all times, he clearly knew his products and found me the best deal that was available. Between him and his assistant Sam they dealt with everything for us and kept us fully informed all the way through. I cannot thank them enough for making this process easy and would highly recommend
5/5
TrustpilotDealt with marcus a number of times…
Dealt with marcus a number of times now, the service from marcus has always been professional and prompt giving me piece of mind and advice in choosing the right product. Based on dealings with marcus I'd recommend reeds rains.
5/5
TrustpilotTop quality company.
Top quality company.Best service I could imagine, especially from Rachael Bolam. Quick service and it took all of the stress out of it. Made it a very easy process for me. Couldn’t be happier.
5/5
TrustpilotReed Rains Eastwood
I wanted to rent a house managed by Reed Rains Eastwood.Nothing was too much trouble for them.Absolutely brilliant from start to completion!It was a very difficult and stressful situation for us, which was handled withprofessionalism and kindness.Our thanks to the girls at Eastwood!Phil and Claire
Thanks so much for your review Philip. Why not sign up to our Refer a Friend scheme? You can earn a £50 Amazon.co.uk Gift Card for every friend you recommend who then has a sales or lettings valuation with Reeds Rains. Find out more here: reedsrains.co.uk/refer-a-friend
5/5
TrustpilotLiverpool branch great team…
Pat From the Liverpool branch was my adviser, she got things done fast and effectively, which i really appreciated as I am a very busy person, it took around a week and a half to view and then get my keys, this branch has properties of value, and quality, I was quite shocked actually, and will defintley look here again in the future, I think the 150 years or so reflects the quality of the service, a side note, i really like their branding and marketing strategy it is really appealing,the people in the branch are nice and friendly, I am some one who reflects all of these standards, so it was nice to meet a place that upholds those qualities still .its very important, things are dealt with properly and appropriately, they answer quickly and dont leave you hanging, in a nut shell they take pride in what they do. Thanks pat.
Hi Elisa Jane, Thanks so much for your review. It's great to read this positive feedback on so many aspects of your experience. Do you know about our Refer a Friend scheme? If you sign up at reedsrains.co.uk/refer-a-friend and start recommending our services you can earn Amazon.co.uk Gift Cards.ThanksReeds Rains
4/5
TrustpilotReeds rains Manchester branch
Reeds rains Manchester branchWere extremely helpful and our application process was smooth and easy. Staff working there were brilliant, in particular Ryan and Kate who were very supportive. Thank you very much.
1/5
TrustpilotDisgraceful... I've rented for 12 years with other agents and never known problems like the ones face with ReedsRains
I think my last email to them should sum it up, although it only scratches the surface.... please note that this has been sent to our local MP, the Secretary of State for Housing, Communities and Local Government, and the local Council's Rogue Landlord Team:Hi *********,It's good to hear from you again; I hope you've been well.We have considered your advice and have been thinking about it for a long time - as you pointed out, the initial email was sent in May, and we are now in August, and in that time up until now, we have paid the full rent; so I'm assuming the landlord has used the surplus of these rent payments (after their mortgage has been paid etc) to "have some of the funds go towards getting the maintenance sorted". How much do they need to get the hazardous items listed rectified? It's all very well saying that you've washed your hands of it and handed over to the landlord, but they also pay you to manage the property and you should at least be checking that they are in fact dealing with the problems raised surely? There's a plug socket in THE BATHROOM with no extraction fan and it's hanging off the wall with the wires exposed, just a metre away from the shower and even closer to the sink for God's sake! Any idiot knows that's goes against building regulations and is considered a health hazard, yet your agents have thought 'it's fine how it is, let's get the property rented and start milking money from people again'. The contractor you sent around to us couldn't believe the state of the house and the number of issues. It's not fair and it's not ethical.We have had to spend a significant amount of money to rectify some of these issues ourselves, so not only have we lost out by paying a ludicrous amount on rent for a property that isn't worth it, we have now forked out more to be able to live there in half-decent state. we have Zero use of the garden, we can't bring back people to the house as it's embarrassing and we have no quality of life associated with the property, not to mention how dangerous it is.It's a poor show on R&R's behalf; you guys have deemed the property acceptable to put on to the lettings market in its current state, while it has the glaringly obvious hazardous issues (such as the one just mentioned above and the trip hazard at the very top of the stairs among many others). R&R have been managing the property on the landlord's behalf for, what I understand is, a significant amount of time, and have allowed the property to fall in to it's current condition. And even if you tried to blame it on the last tenants, they moved out on 10th January 2018 - why wasn't this all done between that date and the date that we moved in on 23rd March; and if it was down to them why wasn't it all done using their deposit? Why had your agents not ensured that the landlord had met basic building regulations? Why was an inventory not done and provided to us?I have tried to get someone to come and meet with us about the property a number of times - you probably recall me asking you to come to visit us which you were unable to fulfill - but again, this always has to be on R&Rs terms. I have said I can make myself available any evening or weekend to meet with someone, but your Catford office has told me that's not possible and that it must be a weekday. It's funny that they will do viewings on a weekend at properties when they are trying to get the tenants signed up and paying money to them, but anything to do with the welfare of tenants or maintenance of the property these times cannot be accommodated. Well I'm sorry if it seems like I'm being difficult, but we have been inconvenienced more than enough, and we have been paying over £2,200 every month until now for the privilege, and we are unwilling to take any more time off of work in relation to this property, so R&R need to inconvenience themselves for once and meet with us at a time that's suitable for us if they wish to discuss this further. Everything so far seems to be on your terms, and given that the situation we are in now as largely down to your organisation, it would seem like a good engagement and service strategy to maybe just put yourselves out a little bit and maybe consider the idea of meeting We have been completely transparent from the start, from raising the issues, informing you that we would be involving the council's rogue landlord team, and to now being explicitly clear that we are withholding rent and why we are doing so. We have tried to meet with R&R, and have also tried to meet with the landlord, who has also expressed their deep dissatisfaction with your organisation. The only people who have been losing out so far is us, to the tune of £2,225.00 a month, so now it's someone else's turn to be inconvenienced. The fact that your passive-aggressive comments about future referencing have been included in your response shows the level of disdain you have for your tenants. The reason you and the landlord are in the situation you are in now with tenants refusing to pay rent is down to your own actions (or lack of); you have had plenty of opportunities to put this right or take the hit and let us go. You had the property empty and held the keys for over two months between the last tenants and us to get works done. You had been managing the property while the last tenants were in and carrying out 4 inspections a year so had the opportunity in those visits to flag these issues as they arose and get them fixed. you have had a lengthy email from me in May detailing the level of disrepair. You've had three months to at least START to work through the list of issues. All of this down to you, and you have the audacity to threaten us with a bad reference in the future. Shocking behavior. Absolutely shocking. The next stage will be to contact your MD Oliver Blake directly as I feel that this is not being treated seriously enough; I know we are only 'mere' renters - your Catford office does a great job of trying to remind us that we are just renters and probably are a lot more courteous to (potential) homeowners - but we are still paying rent and expect to have issues responded to appropriately, especially where they include breaches of legal regulations.We can make this as difficult as you want to make it.As previously stated,if you want us to complete the full term of the tenancy and pay the rent, the list of issues will need to be addressed and sorted - i don't think this is an unfair request, and given that we have lived here for nearly 5 months with no use of a garden and a house that's in poor condition, I'm sure you can understand our reasoning. Failing that for everyone's ease we can between us come to a mutually agreeable date to surrender the tenancy, giving you and the landlord time to find new tenants while we carry on paying the rent until that date and we will expect none of the issues listed to be rectified for us to do so. This way the landlord is still going to be receiving their rent and has the benefit of time to try and get tenants in without a break in rental income. This may also work out cheaper for them in the long run, and given that the landlord has supported this option previously, it seems like the best for all; we haven't even been able to unpack all our belongings yet as we were lead to believe that we would be able to leave shortly.So in answer to your 'advice' about future referencing, we will just have to take that risk and hope that the landlords, like in any other business, use the revenue generated from the rent payments to invest some of that back in to their business. Although they have just got back from a three week holiday abroad...Kind regards,JamesOn Mon, Aug 6, 2018 at 10:19 AM, *************** (ReedRains) wrote:Good morning,Thank you for your follow up email below.I apologise that these issues have not been addressed. In response to your email with the issues, sent 16th May 2018, I arranged for ********************* to attend the property and provide your landlord with a quote for these works. Your landlord advised me that they will not be proceeding with any quote we offer her and that she would address all issues by her own means.I shall be in contact with her again and enquire as to how she will be addressing them.With regards to rent, I would advise against withholding. As pointed out by Yolanda, the money may well be needed for maintenance. This would also reflect negatively for any referencing companies in the future.Kind Regards ******************Property ManagerReeds Rains Letting Centre
1/5
TrustpilotAlways get it in writing
Had 2 offers on my house Hollie the manger of reeds rains in the prescot branch told me because I had just used them a few months ago they would reduce there fees from 2400 total to 2000 if I agreed to sell to there client and not the other party ,but when it's time to pay the bill she denying the conversation ever happened ,in short always get it in writing ,I have been lied to and will never use reeds rains again ,
Mr Mulligan,We're sorry you have been unhappy with the service.Our agents log every correspondence and conversation relating to a sale within our computer system, and as there is no record of a fee discount being offered we can only revert to the fee stated on our estate agency agreement which is signed by both you and our representative. This agreement states that the fee agreed was £2000 + VAT (£2,400 total).If you wish to escalate this matter further you can do so by contacting salescomplaint@reedsrains.co.ukReeds Rains
3/5
TrustpilotDid the job... Bit stressful though!
Although the Northwich branch asked me for a 5 star raving review (I hate it when companies do that) and tried to finish the conversation before I could say otherwise, I thought it'd be better for both the branch and the customers for me to post an honest one.Good points: The Northwich branch did get me the decent price that I wanted for my house, they were great at arranging viewings, and they found me a buyer pretty quickly (around 2 months). Special mention to the ladies at the branch, Trudy was lovely to deal with. Bad points, I wasn't particularly happy with my experience with Reeds Rains as a whole, I'll outline why:The timeframe of me agreeing on an offer to us actually moving in was around 4 months, this was not Reeds Rains fault, but the thing that really annoyed me was that the Manager at the Northwich branch asked me twice (not in a particularly nice way) to "break the chain". I took this as essentially asking me to move out of my house and rent whilst my purchase completed so that they could complete the sale easily. I gather this was because he was keen to make the sale, the £2000+, and the commision. I got the feeling that he was more bothered about making the sale, keeping his buyer happy, rather than keeping me happy (despite me being the one to pay Reeds Rains). This caused me hell of a lot of unnecessary stress, as every time he said that I thought my buyer would drop out.The second bad point is what seemed like a severe lack of communication between offices. My purchase was also with Reeds Rains, at another branch (Sale). I thought this would mean they'd be pretty good at communicating with each other for updates, but this was not the case. I was having to be a middle-man between the 2 estate agents and my solicitor. Several times I was called by the Northwich branch for updates when they could've easily rung the other Reeds Rains and got the information that they needed.At one point I even had to jump in and email all of them in one go as the chain was about to collapse due to a complete cock-up in communication in the chain. I was having to speak to the couple I was buying off directly at the end, as the chain was collapsing.The last bad point was that I rang up Reeds Rains in Northwich to ask for the photos of the inside of my house to be removed from the various websites once the sale/offer had been agreed. I was told that it would be done within 24 hours, but this was not the case, the photos remained on the internet.I wouldn't use them again, I'd be more tempted to use one of the online-only agents. To be honest, I don't think I even got a courtesy "thanks" call for going with Reeds Rains when it was all done.
5/5
TrustpilotThe staff at the Whitegate Drive branch…
The staff at the Whitegate Drive branch have been exemplary. In particular Diane. Diane has kept me up to date on the sale of my house constantly, even when there was no news to give I would receive a call just touching base. Excellent service and I would not hesitate to recommend.
1/5
TrustpilotAbsolutely atrocious company
Absolutely atrocious company. Incompetent, untrustworthy and extremely shady.We rented a flat in Wakefield using them for around a year, and moved out when my son was born. Since then they have attempted to charge us rent every single month despite us having not lived there for over a year. They now have people chasing us over the supposed arrears and threatening legal action because of our unpaid rent.To be clear, in the time we lived there, we never missed a single rent payment. They just continued to try to bill us after we moved out.Avoid at all costs.
5/5
TrustpilotLittle Sutton office helped sell…
Little Sutton office helped sell property in Wirral. Professional and helpful staff. Helped support us with a difficult buyer. Kept us up to date throughout the process. Also provided good mortgage advice.
5/5
TrustpilotGreat service from Reeds Rains Guisborough.
Great service from Reeds Rains Guisborough. The Guisborough office team were friendly and helpful at all times. Their regular contact with all parties involved was much appreciated.Many thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,264 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,074.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards: Reeds Rains CEMB, Clevedon won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
