Trusted Agent profile
★★★★★
2,806 reviews across 4 offices and 4 platforms
Reeds Rains CEMB has four offices, in Clevedon (two offices) and Portishead (two offices). Together they have 2,806 reviews on four platforms, rated 4.0 out of 5 overall.
738
Reviews on Google
All 4 offices
5
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
2,062
Reviews on Trustpilot
Business-wide
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Reeds Rains CEMB's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Reeds Rains CEMB, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotReeds Rains Hebburn! Amazing!
Reeds Rains Hebburn have been fantastic in helping me purchase my very first property.They kept me informed at all times and the whole process was very smooth and easy. The staff are very helpful and positive and really made me feel at ease. An absolute credit to the whole company!
1/5
TrustpilotBad very bad indeed
Very bad indeed.
1/5
TrustpilotReeds Rains Waterloovile. Tony
Reeds Rains Waterloovile.Tony Ravensdale one of the agents here. Happy to lie about everything to make his life as easy as possible, even to the point of steeling. Stay as far from this man as possible. He’ll act like he’s a friend but thinking in the back of his mind what profits he can personally steal. If your into maintenance or cleaning please you’ve been warned this man is a low life Theif.
1/5
TrustpilotEmbarrassing service and so unprofessional for a company of Reed rains size!!
Had two viewings with them that I booked over a week ago, I received confirmation of the house viewings on the day as a reminder email. Turned up at both for no one to turn up, no one advised me of this, no communication whatsoever other than the reminder which was pointless. When I turned up for the second viewing the people living at the house told me it was sold a week ago!! She apologised but obviously she wasn’t to blame, absolutely shocking service and very unprofessional! Complete waste of time!!
5/5
TrustpilotI recently helped my son rent a…
I recently helped my son rent a property from Reedsrains in Manchester. Staffs were tremendously helpful especially Katie and Aky, my experience was hassle free. I will recommend them anytime. Mrs Davies
5/5
Trustpilotjust moved house and thanks to reeds…
just moved house and thanks to reeds rain everything went smoothly. can't fault them at all communication has been great and there very helpful and friendly.
2/5
TrustpilotWill charge you a fee for anything …
Will charge you a fee for anything including signing a new tenancy agreement . Reported damage numerous times but no reply. Send out flat inspection letters but don't turn up on the day. Tried the hard sell at the beginning on insurance and lied that it would look good to landlord. Transfered me to a energy company that went bust. Nice on the phones and in person but completely incompetent. If I was a landlord I would avoid these on lettings as they are not interested.
5/5
TrustpilotJust wanted to say how impressed I have…
Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy
2/5
TrustpilotNot a valued customer
Used reeds rains to rent a flat in manchester. after deciding on the flat and paying my admin fees communication was sparse. Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself 2 days later. As a new renter, i never got hald the questions answered and received little to no help other than "pay this" and to just trust them. It seemed to me that unless i was paying the deposit or admin fees they didnt give a crap about anything else and would not return emails / phonecalls.
5/5
Trustpilotfriendly hassle free service
We used Reeds Rains in Bangor to let our property several times and have always received a good service. Sarah has been great and always found us excellent tennents. Some cheaper letting agents have opened in Bangor, but decided not to chance it as we have to date received a quality hassle free service. Would recommend.
5/5
TrustpilotHeald Green Branch
Reeds Rains have been representing me for over a year now and I have found them to be helpful and attentive. They keep me well informed about everything regarding my property and promptly sort out any issues that may arise. Whenever I've had to drop into the Office the staff are always friendly and efficient and I look forward to continuing this working relationship.I would have no hesitation in recommending them. Tracey Riley
1/5
TrustpilotReeds Rains Ashton Nightmare
Reeds Rains Ashton - the most miserable Estate Agency I've ever dealt with! Thoroughly incompetent and unprofessional. They got everything wrong every time I had to deal with them. The worst was all the hidden nasty surprises in the rental agreement like a phrase giving Spark Energy the right to take over my utilities - despite the law which gives the person who pays the bills the right to choose their own utility company. Spark and Reeds Rains work together to prevent you from leaving and gouging you month on month with ludicrously high bills and refusing to release your account no matter how often you demand and threaten. Pure hell. Had to file complaints with the Energy Ombudsman. Can't tell you how many times Reeds Rains lost paperwork, gave me the wrong information, changed things without telling me. If you ever have to deal with them - KEEP EVERYTHING! In the end I'm so glad I did. My choice is never to use them again ever. No house is worth the hassle of dealing with them.
1/5
TrustpilotLandlords BEWARE OF REEDS RAINS
I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS
5/5
TrustpilotI have rented my property for around 3…
I have rented my property for around 3 years now from Reeds Rains in Ashton can't fault their customer service and helpfulness
5/5
TrustpilotScarborough branch fantastic
Scarborough branch fantastic, I have to collect keys from estate agents all over Yorkshire for my business and they vary hugely but Reeds Rains scarborough are always knowledgeable about each property, very security conscious and very helpful, all the team brilliant, my favourite to deal with
5/5
TrustpilotPurchasing made easy
I recently purchased a property through reed rains. I wasnt in a hurry to purchase and the staff didn’t rush me, let me view the property when I wanted to (several times ) and guided me through the purchasing process at my pace. Overall the staff were experienced, professional and very friendly throughout. Special thanks to manager Sue. Ben and Grace. You are all a credit to the company and thank you all. Keep up the good work.
1/5
TrustpilotRequested a valuation on 2 occasions. Still waiting for contact
Requested by email for a valuation of my property on 2 occasions. Received confirmation somebody would call to arrange a time to suit.However ,no body called or got intouch after over a week.Lost trust to sell with reads rains due to lack of communication.I have used another agent.
1/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a rating. I was very disappointed to see that we only managed a 1 star. As the business owner, I would very much like to understand what we could have changed to have received a higher score from you. I am unable to find any contact details for you to call you, so please feel free to contact myself on 01275 872238 or email charlotte.emsley@reedsrains.co.uk
5/5
GoogleRating only, no written review.
Thank you Lisa for taking the time to leave us a 5 star rating. Kind Regards Charlotte
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving a 5 star rating.
4/5
GoogleRented with them for two years. They were fine.
5/5
GoogleFriendly helpful staff always on hand to smooth out problems in the chain of properties.
Thank you Mark for leaving Reeds Rains a 5 star review, I am glad to hear that we exchanged contracts yesterday. Kind Regards Charlotte
5/5
GoogleGreat service from start to finish. Highly recommend this company
Thank you taking the time to leave us a 5 star it means a lot to me and the team. Kind Regards Charlotte
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Clevedon (5 The Triangle) has the most, with 2,264 reviews rated 3.8 out of 5, followed by Portishead (58 High Street) with 2,074.
The four Reeds Rains CEMB offices, by town:
Yes. In The Trusted Agent 2026 awards: Reeds Rains CEMB, Clevedon won Gold.
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