Trusted Agent profile · Derbyshire
Verified
★★★★★
1,892 reviews across 5 offices and 4 platforms
Redbrik has five offices, in Chesterfield (two offices), Stocksbridge and Sheffield (two offices) (Derbyshire). Together they have 1,892 reviews on four platforms, rated 4.5 out of 5 overall.
1,573
Reviews on Google
All 5 offices
56
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
262
Reviews on Trustpilot
All 5 offices
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Redbrik's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Redbrik, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy house sale was not straight forward, had 2 chains break down. I was kept informed throughout the process. The advice I received was correct and none bias. They took care of all viewings for me at my request. I would recommend red brick.
1/5
GoogleTried to make an appointment to view a rental property with this agent I found them un helpful, then I had an appointment which they were meant to confirm which they didn’t do on the day of the appointment I didn’t know if it was happening or not a young man called at 10:15 for the appointment at 12:30 I told him I hadn’t heard from them so assumed the property had gone only to be told it’s not his fault that their email might be in my junk box !!!!! Extremely rude and ignorant response will never deal with this unprofessional and ignorant outfit . The junk box is where they belong.
Dear Tim, we appreciate your review and take all feedback seriously. I'm sorry that you were not happy with your experience however I do want to assure you we have done everything we can to allow you to view the property. Your viewing was booked in over the phone on the 22nd January and it was stated that the viewing was confirmed and you would receive email confirmation with the time of the viewing and full property address following the call. The email confirmation was sent across at 13:49 on 22nd January. You were called today to confirm your viewing, as we confirm all viewings on the day (via phone as well as email when initially booked in) as we understand sometimes people need to re-arrange and forget to contact us to let us know. During this call you stated you had not received the confirmation email and we double checked your email address and we can see the confirmation email on the 22nd was delivered to the correct address. If the property was no longer available to view then of course we would've called to cancel. However your booking was still going ahead and our call this morning was a courtesy to confirm you were still attending. The property is still available and if you would still like to view then please do not hesitate to get in touch.
5/5
GoogleRedbrik have been fantastic from start to finish. We sold our property very quickly and achieved the asking price. The staff are very professional, nothing is to much trouble, you feel you are in safe hands with them. A big shout out to Liz Wheelhouse, a phone call every week from her, keeping us up to date. She was always there to guide and steer us through any problems and was always happy to listen and advise. Overall, we have used Redbrik a few times over the years and may I say they always go above and beyond to make a somewhat stressful experience, more manageable. We would certainly use them again.
Thank you for such a lovely review Karen - we really appreciate it!
5/5
GoogleA massive THANK YOU is in order for Georgina and the Team at Redbrik Lettings without them Myself and My partner couldn't have found our new home. Georgina was especially helpful and so quick at replying with the multitude of queries myself and my partner threw at her as well as going that extra mile to ensure we got in the property on the date initially given whilst she was on annual leave. i would certainly recommend Redbrik Lettings and if i was to move again i wouldn't hesitate to use these again.
Thank you for your kind review Luke. We are glad Georgina was able to help so much and we wish you all the best in your new home!
5/5
GoogleRedbrik have been a pleasure! Loraine Kitchen and Claire Shipman and a few others (sadly I cant recall their names but the lady who worked the weekend when bids were coming in thick and fast was AMAZING) have been just brilliant in selling our house, above asking price. We also purchased through them and they went above and beyond- every single one of them. Even through lockdown they kept in touch to keep things afloat within our chain. High recommend! Paula&Dale McCann
Thank you both for the lovely review!
3/5
GoogleI had a really positive experience with the Redbrik Sales team recently. Unfortunately, the experience wasn’t mirrored by the Lettings team. On the positive side, there were the usual professional photos and well-presented Rightmove adverts. They carried out all of the standard screening and credit checks, which was fine. However, I experienced a significant number of problems that were unsatisfactorily dealt with. In fact, it seems that it is their policy to basically ignore complaints presumably so that they do not have to admit liability! The problems included getting a satisfactory EPC (I had to hire my own EP assessor in the end), ensuring that the agent had an adequate sales pitch tailored to the house (in the end it was let to a couple who I showed round, instead of the agent), suspicious plumbing problems occurring, on two separate occasions, immediately following visits from their gas safety contractor (complaints were raised but inadequately escalated), and perhaps most importantly, poor standard of inspection during tenancy (damp, condensation and stuck window not reported across several inspections). Additional - I note the response below, that Redbrik had adequately addressed my queries. A quick scan through my email history will show that this is not the case, as I tried to highlight in them on a number of occasions: in particular the standard of inspections and the second, unauthorised visit from the gas safety inspector the following year. And some of the other issues were resolved but were a hassle and a less than satisfactory experience.
Dear Martin, Thank you for your comments about the positive experience you enjoyed with our Sales Department. We do pride ourselves on marketing and are proud of our professional photos and adverts. I am sorry you feel as though your experience with our Lettings Department was not to the same standard and I wanted to address the issues with you, as I believed they had been resolved. As you are aware, when a new property is advertised for rent, an EPC is required with a rating of at least an ‘E’. When our EPC accessor visited the property, he could only give the property an ‘F’ rating. Even though you had commissioned this report, we did not charge you for the assessors time. We then worked with you to highlight the issues that downgraded the property to see if we could get the rating up to an E rating. You then commissioned another assessor who gave the rating E, enabling us to advertise the property for rent. I understand that we instructed for the Gas Safety Inspection to be carried out at the property by one of our contractors. After he had visited, a leak occurred. The plumber was happy to go back to fix the issue, but you told us you did not want the same contractor attending. During a tenancy, it is a tenants responsibility to report any maintenance issues to us, but the problems you have highlighted were not reported. We carried out a property inspection in October, and the issues were not apparent. We always point out to tenants the importance of ventilating the property, and this information is included within our tenancy agreement. We conducted a full check out report at the end of the tenancy where we did propose deductions from the deposit due to various issues. As the tenant did not agree to the deductions, we had to involve the adjudicator at My|Deposits and we supplied evidence on your behalf. The adjudicator did not agree to all claims. However, you were still awarded part of the money from the deposit for other issues. We are keen to ensure you have a positive experience with us. I believe we had addressed all these issues during the property tenancies but would be more than happy to discuss the matter further if you have any further questions and to explore if it there are still elements we can learn from in the future.
5/5
GoogleI chose Redbrik because I was impressed by their efficiency and professionalism right from the start of the process, when the house was valued. It was marketed with high quality photographs, information and a detailed plan of the house and garden. All viewings were taken care of and an open weekend organised by Jessica was an excellent approach. Communication by email and phone kept me well informed and when the need arose, both Holly and Jessica were persistent and tireless in dealing with any issues. They would always respond to any queries or concerns quickly and provide the answers. The customer service I received was of a high quality and I have no hesitation in recommending the services of Redbrik.
Thank you for the great review Margaret!
5/5
GoogleRedbrik have been fantastic from start to finish. We sold our property very quickly and achieved the asking price. The staff are very professional, nothing is to much trouble, you feel you are in safe hands with them. A big shout out to Liz Wheelhouse, a phone call every week from her, keeping us up to date. She was always there to guide and steer us through any problems and was always happy to listen and advise. Overall, we have used Redbrik a few times over the years and may I say they always go above and beyond to make a somewhat stressful experience, more manageable. We would certainly use them again.
Thank you for such a lovely review, Karen! We're so pleased you had another great experience with us and that Liz was such a help to you. Best wishes, The Redbrik Team
5/5
FacebookI can confidently say that Redbrick is the best Estate Agency that I have ever dealt with. From their friendly, professional and welcoming customer service, to their incredibly hard working staff, they are just a pleasure to deal with. I had the pleasure of being looked after by Loraine when we were buying our first home. She communicated with is regularly and really made sure we were kept in the know. Loraine and her team are extremely professional and have set the standard for all estate agents. Thank you so much for making buying our first home smooth, exciting and very special! I highly recommend to everyone.
5/5
GoogleRating only, no written review.
Thanks for the 5-star review, Sophie!
5/5
GoogleRating only, no written review.
Thanks for the review, Richard!
5/5
GoogleRating only, no written review.
Thanks for the 5 star review, Richard!
5/5
GoogleRating only, no written review.
Thanks for the 5 star review, Brad.
5/5
GoogleRating only, no written review.
Thank you for your five star review, Stephen!
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thanks for the 5 star review, John!
5/5
GoogleRating only, no written review.
Thanks for the 5 star review Catherine!
5/5
GoogleRating only, no written review.
Thank you for your 5 star review Paul!
5/5
GoogleRating only, no written review.
Thank you for the 5 star review Janet!
5/5
GoogleRating only, no written review.
Thank you for the 5 star review, Raman!
4/5
GoogleHave used this agent before Always helpful
Thanks for the lovely review, Shirley.
5/5
GoogleFantastic service from start to finish and a high level or customer service. Highly recommended!PositiveProfessionalism
Thanks for the great review Chris!
5/5
GoogleGood experience renting our new home with Redbrik! Helpful, knowledgeable and great communication!
Thanks for the lovely review, Grace! We hope you enjoy your new home.
5/5
GoogleHaving just completed a house purchase with Redbrik, we were very impressed with Jesscia Risorto who couldn't have been more helpful and went above and beyond our expectations, thank you!
Thank you for the kind review, Christopher! We're glad Jessica was so helpful!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chesterfield has the most, with 513 reviews rated 4.6 out of 5, followed by Stocksbridge with 455.
The five Redbrik offices, by town:
Yes. In The Trusted Agent 2026 awards, Chesterfield won Gold, Chesterfield won Gold and Sheffield won Trusted Agent.
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