Redbrik Sheffield reviews

★★★★★ 5/5

Trustpilot

Beth has been outstanding

Beth has been outstanding, keeping us updated every step of the way with the progress of our property\. You and Leanne have both been so reassuring and supportive right from the very start, making the whole process feel much easier and less stressful\. I would highly recommend Beth, Leanne and the whole team to anyone looking for a professional, supportive and reliable service\. Thank you so much for all your help\! ⭐️red brick crystal peaks

Karen · 29 September 2026

★★★★★ 1/5

Google

I would not recommend renting through Redbrick based on my experience over the last two years. The biggest issue throughout my tenancy was the lack of communication. Emails often went unanswered, phone calls weren’t returned despite being promised, and it was very difficult to get hold of anyone. There were also frequent occasions where staff were unavailable, leaving queries unresolved for long periods. Communication between Redbrick and the landlord also appeared to be poor. As tenants, we were often told to contact Redbrick, while the landlord would direct us back to them. This meant we regularly had to chase both parties just to get answers or have issues resolved. Although the property was advertised as bills included, the arrangement was that the landlord contributed £100 towards gas and £100 towards electricity each month, with tenants paying anything above that. However, there was no clear system showing when top-ups were made or when additional payments were due. We ended up having to agree dates directly with the landlord so we could keep track ourselves. We also had problems topping up the utilities through the local shop, as they would sometimes refuse without the landlord’s permission. When we asked Redbrick to help resolve these issues, responses could take weeks. Property management was also disappointing. On one occasion after tenants had moved out and before new tenants had moved in, bedroom windows were left open during the winter, leaving the property exposed to cold weather unnecessarily. The final frustration has been the return of my deposit. I returned my keys on 13th July and was advised to wait until the following Monday before chasing it. Since then, I have made numerous phone calls that have gone unanswered and emailed for an update without receiving any response. At the time of writing, I am still waiting for both my deposit and even a basic update. Overall, my experience was one of poor communication, slow responses, and having to chase simple matters repeatedly. I hope this feedback encourages improvements so future tenants receive the level of service they should expect.

Chelsea · 31 July 2026

★★★★★ 5/5

Trustpilot

Katie Ryalls was the estate agent who…

Katie Ryalls was the estate agent who helped me secure the house we wanted. Communication was always clear and as a first time buyer it can be a bit confusing but Katie suggested both the morgage advisor Alex who was very good and also the solicitor. It has been very simple and all moved so quickly. She was there to answer any questions and kept me up to date without even needing to request it. Thank you Katie

Amber · 30 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Start to Finish

I recently used Redbrik to let my newly renovated property in Sheffield and have been extremely pleased with the service from start to finish. Charlie Parry-Evans provided clear advice throughout the process, was always responsive to my questions and kept me informed at every stage. The marketing was excellent, with professional photographs that really showcased the property, resulting in strong interest and multiple applications within just a few days. The referencing and tenancy process was handled efficiently by Maya Haigh-Greaves and the team, making what could have been a stressful process feel straightforward and well organised. I particularly appreciated that Redbrik listened to my views, worked with me to tailor a service that suited my needs, and provided professional guidance without being pushy. Overall, a very positive experience. I would have no hesitation in recommending Redbrik and look forward to working with them again on future projects.

Shahrooz · 1 July 2026

★★★★★ 5/5

Trustpilot

Redbrik: Exceptional

We’ve had such an exceptional experience with Redbrik from start to finish and I honestly can’t recommend them highly enough. Jen Hitchman was brilliant at the very beginning of our journey, she valued our home with confidence, really believed in it and gave us the reassurance we needed to get started. That initial support meant a lot and set the tone for everything that followed. Louise Jones then went above and beyond throughout the sales process. We were in a long and complex chain with delays, a slow solicitor at the bottom, and some unresponsive agents along the way but Louise was absolutely brilliant & kept things moving. She was proactive, organised, and consistently chasing, coordinating, and pushing things forward when it felt like nothing was happening. What really stood out was her calm, reassuring approach. During some very stressful moments, being able to pick up the phone and speak to someone so friendly, steady, and genuinely invested made all the difference. I truly don’t think our exchange would have happened without her. We dealt with a number of estate agents during this process, and Redbrik stood out as exceptional by a long way. We’re so grateful to Jen, Louise & the whole Redbrik team- thank you for everything.

Jane · 27 March 2026

★★★★★ 5/5

Google

My partner and I spent a good 2 months looking for a new property in the Coulsdon and it quickly became apparent that Park & Bailey were the agencies with the best properties. Not only that but their customer service was top draw. They took down details of what we were looking for and only sent us properties that were within those requirements. They became so trusted that we went to see a property that they recommended before it went on the market and we ended up buying it! The sales manager Luke is always happy to pick up the phone, honest, knowledgeable and a pleasure to deal with. Recommended

John · 28 February 2026

★★★★★ 5/5

Trustpilot

The staff and service at Redbrick was amazing

The staff at Redbrick were amazing. They kept me updated all the time. They won't over and above ensuring I knew exactly what was going on. Took clients to view and updated after every viewing. Would recommend. So many staff to thank. Andrew Sedgwick, Katie Ryalls, Jacqueline Brentnall, there are so many more. Appreciate everything you do

Lisa · 31 July 2026

★★★★★ 5/5

Google

Luke and the team at Park & Bailey in Coulsdon were absolutely fantastic throughout our house purchase. From start to finish, they were professional, responsive, and genuinely helpful. They kept everything moving smoothly, communicated clearly at every stage, and went above and beyond to help us navigate the proceeds and logistics of buying our new home. Their experience and attention to detail made what can be a stressful process feel far more manageable. Highly recommend Luke and the Park & Bailey team to anyone buying or selling first class service all round.

Tony · 29 January 2026

★★★★★ 5/5

Trustpilot

My house sale.

Throughout my house sale, Katie, my Sales Managerer at Redbrik Chesterfield has been great. She's kept in touch and offered her advice. She's been innovative and responsive to my requests and suggestions. She made me feel as though I was her only client!!! I've been quite anxious throughout the sale as I was taking a major step on my own. Katie has reassured me and has always explained things thoroughly. Thanks Katie for all your help. I do also want to mention the fact that Redbrik staff have attended all the viewings so I didnt have to. It's been Joanna and Carmel in the main. Their personal input and continued care in their role has been excellent. The staff in the office have always been helpful too, answering my questions and passing on my messages etc.. To conclude I feel I certainly made the right decision when I chose to sell my home through Redbrik, Chesterfield.

Lynne · 21 January 2026

★★★★★ 5/5

Google

Ruby at Park and Bailey has so far been exceptional in our home buying journey. No issue is too big or small, and she is constantly providing progress updates and keeping us informed throughout the process. Working with Park and Bailey has been smooth and enjoyable. We are looking forward to continuing the home buying process with Park and Bailey by our side.

Chloe · 29 May 2026

★★★★★ 5/5

Trustpilot

Outstanding, reassuring and the best estate agents on the market.

What can I say apart from how thankful I am that myself and my husband chose Redbrik to help us sell our property. They have been absolutely faultless. Chloe and Katie specifically are absolutely fantastic at what they do and as an anxious person myself they made this experience stress free and smooth running. They were always there to lend a hand when I had any worries or doubts, they are both worth their weight in gold! They are an absolute credit to Redbrik. Chloe has been there for us right from the first step of having our house evaluated and between herself and Katie they have both reassured us every step of the way. The work and time they have put into us as sellers has been nothing short of amazing. They always kept me up to date with anything happening and was always just a phone call away, even out of hours. Thankyou Redbrik but mainly thankyou Chloe and Katie, you are both amazing beautiful souls ❤️

Kirsty · 7 January 2026

★★★★★ 5/5

Trustpilot

FTB review

Solo first time buyer and I have been dealing with Katie. From day one she has been very friendly, helpful and genuinely caring. She has kept me updated all through the process and has responded very promptly. Throughout the process it has really felt like she has had my best interests at heart, which I also believe is reflective of the sellers. She has offered her continued support as the sale now progresses. She had helped make a very daunting experience much smoother and I have felt very reassured along the way. Thank you Katie 😊

Trudie · 7 January 2026

★★★★★ 5/5

Google

Selling my house has been one of the most stressful things I've ever done. But Park and Bailey have managed to sell it twice, 2 weeks after it going on the market. I've never sold before, so I felt really clueless but I felt supported and in good hands. Luke kept me updated the whole time, letting me know of every piece of feedback and he also put up with my late night stressed emails without frustration. Ruby was always so respectful of my house and I felt like, by the end of the sale, she knew my house better than me. I was also told by a prospective buyer that she would not let them open some things, which meant a lot as a seller as it felt like my privacy was really respected. Kim, the sales progressor, updated me with every little things that came up and communicated great with my onward agents. Thank you guys :)

Shannon · 29 December 2025

★★★★★ 5/5

Google

Wonderful experience with Ruby from Park & Bailey representative. Ruby was very well informed and very articulative about the property we were viewing. Ruby explained every thing in detail and also suggested the possibility extending or enhancing the property for our requirement. She was always reachable and very clear upfront with the steps to follow. We were very glad to have done business with them. Best wishes to Ruby

Vinod · 29 March 2026

★★★★★ 5/5

Trustpilot

Excellent service

Jen was our first point of call. She was so friendly and kind and was a lot the reason we choose Rebrik. We were very happy with the photos and advert of our house. We sold the house quickly (partly because Redbrik already had people on their books who were a good match for our house) and the whole process went smoothly on the whole. We had kind and patient help with all the IT necessary in filling out the forms. Basically we felt Redbrik had our back. It would have been nice to have continued support from Jen. It was a very emotional and difficult decision selling. We would also like to make a call out for Taylor and Emmet (Their recommended solicitors) They have been excellent. Thanks to you all

Lucy · 10 November 2025

★★★★★ 5/5

Trustpilot

Top team

Everyone in the Redbrik team on Sheffield was courteous, efficient and friendly. They contacted me speedily and regularly with progress reports, answered my questions with authority and their SecureMove process really helped me sell promptly. I could not rate them highly enough!

Charles · 25 August 2026

★★★★★ 5/5

Trustpilot

Alex Roberts-super helpful!

Alex Roberts was really helpful with my enquiry. He explained everything patiently and in detail, giving me options to make the best decision for myself Used Redbrik as my letting agent since October 24.Really impressed and would recommend

Amy · 18 September 2026

★★★★★ 5/5

Trustpilot

David Cooper at Redbrik Sheffield…

David Cooper at Redbrik Sheffield Office, is very thorough, exceptionally knowledgeable and productive. David met us at 74 Summerfield Street, Sheffield S11 8HJ, premises that we wished to sell. David was fully prepared and knew a great deal and was very conversant with our HMO premises with SNUG accreditation because of all his thorough research. He agreed with the chosen basis of our valuation. We further explained that we had high pressure water supply, 3 phase electricity, and were compliant with the latest legislative requirements. We were conscious that to rebuild our purpose built property would be very costly. David agreed and explained to us how Sheffield rental property market is in the doldrums. We readily accepted his valuation and agreed with all his suggestions. We were greatly impressed with Redbrik’s partnership with our chosen Taylor Emmet Conveyancing Solicitors which reduces the Sales period greatly because of all the preparatory work which is also provided ready for the chosen buyer to use. This greatly reduces the sales time for an efficient and ready buyer. We wish to thank David Cooper and his polite, helpful team who put up with clients like us in that nothing is too much for them. We are lucky to have chosen the bast. Thank you

ANU · 26 October 2025

★★★★★ 5/5

Google

My experience with Park and Bailey couldn’t have been more smooth, we were well communicated with and always had a point of contact. Ruby and Sue were there to quickly answer any questions we had, address any issues and also arranged multiple viewings for the house we were purchasing even after our offer had been accepted and the process was well underway. I couldn’t recommend Park and Bailey more.

Reilly · 29 January 2026

★★★★★ 5/5

Google

I’ve been truly impressed with my experience with the team at Park & Bailey. They have been consistently professional, friendly, and more than willing to answer all of my questions. Thank you to Luke Burley for such a great first impression, and to Drew for being so patient during my second viewing and allowing me the time I needed to make my decision. Thank you for helping me find my dream home.

Afua · 29 December 2025

★★★★★ 5/5

Trustpilot

Our experience with Katie has been…

Our experience with Katie has been second to none where has constantly kept in touch with us most days. Katie was always on the end of the phone with helpful tips and advice. Consequently we have sold our house within four weeks of listing. We couldn’t praise her enough and Redbrik aswell.

Mandy · 1 June 2026

★★★★★ 5/5

Google

We just have to say a big thank-you to Emma at Redbrik we had an excellent experience when buying our new home. Emma was very really helpful throughout the whole sale making the process incredibly easy, Emma guided us through each step with clear communication and professionalism. Her expertise and support were invaluable, making what can often be a stressful experience feel seamless. We highly recommend Redbrik services to anyone looking to buy and sell a house. Thanks Emma and the Redbrik Team 👏👏👏

Karen · 16 September 2025

★★★★★ 1/5

Trustpilot

An absolute nightmare

An absolute nightmare, never answer the phone, don’t respond to emails, promise to do things and don’t, I was an amazing tenant for 4 and half years! The moment I leave the tenancy I get ignored, lied to, and made a mockery out of!! Disgusted with how I’ve been treated and now they are playing with my bond money even though the house was left immaculate If you have Olivia montabarnom managing your property you should be worried regarding ending or leaving your tenancy, she delays things to the very end and you have to complain to other branches just to get a hold of her but even then she will not answer the phone If you want to contact redbrick do not ring the lettings line you have to call sales line that’s the only department who pick up the phone 72 calls in the past week and still have no response from Olivia

Karl · 21 September 2026

★★★★★ 5/5

Trustpilot

Excellent! …

Ben at the chesterfield office has been amazing throughout our sales process, our first sale fell through and he was so supportive and genuine. We have just sold again and I will honestly miss him. He is very responsive and has worked so hard promoting our property and securing our sale. I highly recommend Ben and Redbrik.

J · 21 March 2026