Trusted Agent profile · Derbyshire
Verified
★★★★★
1,889 reviews across 5 offices and 4 platforms
Redbrik has five offices, in Chesterfield (two offices), Stocksbridge and Sheffield (two offices) (Derbyshire). Together they have 1,889 reviews on four platforms, rated 4.5 out of 5 overall.
1,573
Reviews on Google
All 5 offices
53
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
262
Reviews on Trustpilot
All 5 offices
Redbrik's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleUseless incompetent staff had to keep chasing constantly for information when I did get something. They were very vague answers. My sale was going through the crystal peaks branch they were "TERRIBLE" 👎👎👎 …
Hi Matthew, we're so sorry to see this and would love to understand more. If you would like to discuss this please do give us a call on 0114 361 1000 or email hello@redbrik.co.uk
5/5
GoogleFriendly ,knowledgable staff always keeping you up to date and in the loop. Would, and have recomended them with the highest praise.
Thank you so much for taking the time to leave us a great review, Gordon!
5/5
GoogleWe sold our house using Redbrik, Crystal Peaks branch. We are very pleased that we decided to use Redbrik. The most important for this process was Tracey. She managed this process very efficiently and always recomended the best approach. We would like say to her "THANK YOU".
Thanks for such a great review!
5/5
GoogleHaving recently purchased our new home through Redbrick,we wouldn't hesitate to recommend them . We mainly dealt with June who was very helpful and kept us regularly up to date with progress. Her friendly and efficient manner made her a pleasure to deal with. Many thanks.
Thank you for such a lovely review Christine!
5/5
GoogleRating only, no written review.
Thanks for the 5 star review Katrina!
5/5
GoogleGreat service and staff. Really went out their way to get me in to the flat as quickly as possible understanding the urgency of the situation. Amy Rees is the absolute best. She made the process as painless as possible.
Thanks Nina!
5/5
FacebookThis review is long overdue. We made an offer on a rather challenging property back in 2020/2021. It took a long time, was stressful and emotional due to various complications but Redbrik especially Natalie were there through the process with regular updates and at times intervention with the council who had no sense of urgency and the fact that I ended up with my forever home is purely down to them and the help and support they gave. Thank you
5/5
GoogleSmooth sailing all the way, with plenty of timely and informative updates of how the process was going. We’ll be using them again soon to sell a property, we’re not even thinking of going elsewhere. Thanks Redbrik!
Thanks for the great review! Looking forward to hearing from you again soon!
5/5
GoogleRedbrik have been fantastic throughout the process of selling our house. Kathryn and Sophie were brilliant - always available to speak and provided sound advice from start to end. Would thoroughly recommend.
Thanks for the great review Rory!
1/5
TrustpilotTrying to buy a house
Trying to buy a house, had a survey done on it and asked to re negotiate price, as the survey picked up work to be done, Redbrik gone back to vendor and they have agreed to lower the price 10k to attract more offers, our offer was 201250 we are ready to go but want to re negotiate due to survey report, so now Redbrik in their usual wisdom want to use our offer to lever more from another buyer, these are so unprofessional.
1/5
TrustpilotFour attempts to buy properties…
Four attempts to buy properties resulted in Redbrik using our bid to lever more from the other offers, totally unprofessional in my opinion, seem to favour offers from first time buyers. I certainly would not use them.
We’re really sorry to hear about your experience. Properties are in high demand at the moment and our team do everything they can to be fair to everyone.Due to minimal contact details and information, we are currently unable to look into this matter further - if you could please contact us on the details below we will look into this for you.Thank you, The Redbrik Team0114 399 0567
1/5
TrustpilotEven 1 star is far too much for them
Even 1 star is far too much for them. Promised premium listings and video walk throughs, plans incorrect, description written by a 4 year old and missing critical information. I had to write my own. Asked them to modify listing never done. Office extremely slow at replying to emails, or just never reply.Final straw, I had to chase up viewers myself as they couldn't be bothered.Waste of time, waste of money.
5/5
GoogleI would like to thank June and Kathryn for making my home buying process easy and smooth. You guys are amazing x
Thanks for the great review!
1/5
TrustpilotAbsolutely garbage
Absolutely garbage, time wasters dare Isay liars and frankly untrustworthy
Hi Fred,We are really disappointed to see your review. We strive to achieve the highest level of customer service and take all feedback very seriously.We have no record of you on our systems but would welcome the opportunity to see how we could help you. Please visit us in branch or give us a call on 0114 361 1000.Best wishesThe Redbrik Team
5/5
FacebookHighly recommend Redbrik. We were first time buyers, looking for quite some time - we kept putting offers in and missing out. Felt like the Redbrik team were really on our side in our search. Once we found our home there were the usual complications and negotiations, we felt incredibly supported as buyers in the situation. They were aware we wanted a quick and straightforward process and they made it happen. Big thanks in particular to Liz Wheelhouse.
5/5
GoogleWe really wanted to take this opportunity to thank everyone at the Crystal Peaks branch for all their hard work in getting our purchase over the line. …
Thanks for such a lovely review Shiv!
5/5
GoogleRating only, no written review.
Thanks for the 5-star review Sharon!
1/5
GoogleWe unfortunately didn't have a great experience of Redbrik as buyers. The most telling example was when we had an offer in on a property. The Agent rang me around 9am to let me know someone else had offered on it and would we increase our offer. As my husband was at work I said I would need to discuss with him and get back to her if that was ok. She said of course and that she would be there until 5pm for us to get back to her. At 3pm, on checking Zoopla, the property showed up as sold. When my husband rang to enquire what had happened as we had been given time to respond until the end of the day, he was told that someone would get back to him... and they never did. Prior to this we had been involved in a Best and Finals on a Redbrik property which wasn't handled nicely at all. It came across that with the crazy housing market during the pandemic, Redbrik didn't feel the need to make any effort with buyers - they were probably great if you were selling though! It got to the point where we tried our best to avoid properties being sold by them, and thankfully the house we eventually purchased was with a different agent. Sorry for the poor review but really not a great experience for us.
Hi Holly, thank you for taking the time to review the experience you had this year. I am the Chesterfield Area Manager for Redbrik and have tried to get in touch with you to discuss the feedback further so I can understand if there can be any changes to our process to better help and advise buyers. As you stated the market for buyers is incredibly tough and we are dealing with high volumes of offers per property. When higher offers were received you were given the opportunity to increase but needed time to consider. The emails and call logs show we did try to contact you again before the end of the day and as we did not hear from you, the sale was agreed. Unfortunately, you along with many others were unsuccessful on this occasion with many offers exceeding even our expectations. In the recent email to you, we said if you are still looking for a property then please do not hesitate to get in touch with me personally to discuss your requirements and I will endeavour to give you honest and friendly support during the process. If you have already purchased a property we wish you all the best in your new home this Christmas and hope to be able to help you in your property journey in the future. Best wishes Jessica Risorto
5/5
GoogleAs as current tenant renting through Redbrik, I just wanted to express my thanks to the letting's team and in particular Georgina for all her hardwork! When the property has needed any repairs or attention the team at Redbrik are organised, caring and dedicated to what they do. The communication is effective and responsive and most of all just really pleasant :) Renting as a family can at times be difficult but I have always been made to feel at home in the property and look forward to many more happy years! well done to the entire team at Redbrik!
Thanks for such a lovely review Nicola! We are glad you are happy in your home and that we have been able to assist with this.
5/5
GoogleEstate agents get bad press all the time. Redbrik are turning things around in the most positive way. My wife has just sold her Mum's property with Redbrik. From valuation by Emma, to showing the property, to completion by Laura and Kelly I can honestly say we have been very impressed by the professionalism, excellent communication and efficiency of the Redbrik team. Highly recommended.
Thanks for the lovely review David!
5/5
GoogleMy thanks to all at Redbrik for you helpful and efficient service in the sale of my property. In particular, Jacqueline, Liz, Ellice and Jessica who could not have done more to achieve a successful sale. I would not hesitate in recommending Redbrik to anyone. Their service is fantastic and reasonably priced. Redbrick will be my first port of call in future.
Thanks for the lovely review Brian!
5/5
GoogleThanks to the team at Redbrik Chesterfield for handling the sale of our house, which was completed recently. Emi, Ross, Andy and Rebecca dealt with everything professionally from start to finish. They were friendly, approachable and always available to answer our questions. Emi, in particular, made what was a very daunting process for us run very smoothly. Thanks again to you all.
Thanks for such a lovely review Lance!
1/5
GoogleThis is currently our 4th house so not new to the Estate Agent experience, but this one was not great! Do not pay upfront, less stressful if you just burn the £495. Communication was poor and inconsistent; not all staff coming up with same version of information. Only used them as they sold the property in 2019. Wouldn't use again.
Hi John. We are really disappointed to see your review and take all feedback from clients very seriously. As ever, we endeavoured to make your sale as smooth and transparent as possible and are sorry you did not feel this was the service you received. If you would like to discuss further, please do give us a call on 01246 563 060. Best wishes, Emi - Chesterfield Assistant Manager
5/5
GoogleOn our recent house purchase with Redbrick we have received outstanding service, they have kept things moving with the solicitors and given us so much support through what was a very stressful move towards the end. This is the second time we have purchased through redbrick and the service has been great on both occasions. Thanks so much, we hope to either sell or buy with you again, when we can face moving again! :)
Thanks for the great review Alison! We look forward to helping you through your next move when the time comes!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Redbrik, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Redbrik is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Redbrik is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2025, 2026.
EA Masters by year, 2018 to 20252025 3 Gold across three branches EA Masters 2025 winners
2022 4 Gold across four branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Redbrik and its branches was Highly Commended at The Negotiator Awards 2023.
Highly Commended at The Negotiator Awards in one year: 2023.
Negotiator Awards by year, 20232023 1 Highly Commended The Negotiator Awards 2023 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Redbrik a message.
Chesterfield has the most, with 510 reviews rated 4.6 out of 5, followed by Stocksbridge with 453.
The five Redbrik offices, by town:
Yes. In The Trusted Agent 2026 awards, Chesterfield won Gold, Chesterfield won Gold and Sheffield won Trusted Agent. At the Trusted Agent Awards Night 2026 the group won Gold for Yorkshire and The Humber Estate Agency of the Year. The group and its branches have also won 13 other industry awards since 2018.
